We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
When I had to return a rather heavy and bulky bathroom vanity case this company provided the most reasonable shipping price. The carrier they suggested was ParcelForce and although the item was well packed, we used the same packaging it was delivered in, when it was received at the other end you could see no care has been taken at all during transit and it was damaged and unsaleable. Parcel Monkey were quick to start the claims process but it all went a little down hill from there. I submitted all the information required including receipts, photos etc and it took a month to get my money. During that month I had to chase and chase and chase for updates. You can only use this message portal or a chat function, there is no way of calling anyone to chase. Messages in the portal sat unanswered for days and days, although they state they aim to respond within 24 hours during weekdays, I normally had to resort to going on the chat who could not help other than to nudge the claims team. Then weeks go by and they would ask for more info or more photos of an item that’s sitting in the third parties premises, that there was no guarantee they were retaining it as clearly it was just taking up space for them. Luckily they were good enough to hold it for me. So finally they make an offer of repairing it for me, accepting a reduced refund set by them or a full refund and they will collect it and repair it themselves. It’s worth noting as part of the refund you only get back the value of the item, nothing back for the hassle or the postage you paid which in my case was on excess of £60. So I accepted the full payment and let them collect it for repair. Even then it still took over a week to get my money. I am unlikely to use these again if I am honest, competitive pricing but I found support and customer care lacking and stressful.
22/08/25 by Mr David Edwards
It was simple, painless and easy to do
22/08/25 by Paul Hawtin
Parcels were picked up on time and arrived at the other end safely.
21/08/25 by Roy Mobsby
Easy to use and competitively priced.
21/08/25 by Mike
Always easy to move around the site. Its my "one stop shop" for any national or international parcel deliveries.
21/08/25 by Barry
A great way to compare parcel charges.
21/08/25 by Tony Lawton
First time of using Parcel Monkey, so easy to use, great website. Marthee was so helpful on the chat. Will definitely being using you again.
21/08/25 by Jane Popperwell
So delivery was on time, but parcel was damaged. The subwoofer inside had a leg snapped off, the speaker terminals had a massive knock. My son said that the guy who delivered it had parcels knocking around in the back of his van, and no care was taken it seems by my driver, shame that many drivers are on such strict targets and deadlines, no care is taken these days.
21/08/25 by Malcolm Alden
I have an Etsy shop, and sometime my builds make it out to America, I looked at some companies and they wanted over £100pounds to ship.
Parcel Monkey found me the cheapest deal, and they made the process with customs easier that before.
5* service thank you
RougeSquadronUK
20/08/25 by Mrs H
The parcel was delivered in one piece in good time. It contained an import invoice as required valuing the contents at $37.4 can (£20.00). The recipient of this gift was made to pay more than the value in duty. What was going on? I am not happy and will think very hard before I send anything over seas again.
20/08/25 by Customer
Easy site to use
20/08/25 by Customer
Parcel force did not turn up for my parcel. I ended up taking this very heavy item to local post office. Not what I paid for!! bad service from them
20/08/25 by Mark
I have used parcel monkey a lot in the past 5 years, initially it went smoothly but the past couple of years there always seems to be an issue. I booked a collection for yesterday no one came, no communication as why that was or when they knew it wouldnt be collected so a day wasted, now they are only suggesting to collect tomorrow so that will be over 2 days late on the original booking which I paid a lot for, i havent used this company for 9 months in the hopes things would of improved but its clear it hasnt
20/08/25 by Chris Calvert
Booked 4 parcels over 2 days for next day deliveries & paid arm & Leg still not collected. Replies can take 24hrs which is very late, Its the last time im using them
19/08/25 by C. Virdee
Terrible service. Sold a service they are unable to deliver. £47 to send a parcel to Oman via FedEx but NOWHERE would actually take it. Wasted a lot of time going to where the Parcel Monkey Click here to find a location near you drop off point only to be told We cant take that. Very frustrating and a total waste of time and delay in sending an urgent package. Parcel Monkey were unable to tell me anywhere to drop the parcel 5 DAYS after I raised a query. Hopefully they will be a bit better processing my refund.....
19/08/25 by Ruth Mitchell
I have used Parcelmonkey for years but have had enough. I have paid for services on more than one occassion where they have not delivered on time or packages have been returned. The customer service is hit and miss, more often coming back to you 24hrs later and in some instances not at all. I have had enough and would say go direct.
19/08/25 by Asad Jamil
Very easy to find shipping for an outsized parcel. I couldnt find sensibly priced shipping elsewhere.
Just a few mouse clicks on Parcel Monkey and I was sorted with the lowest priced shipping I could find anywhere.
19/08/25 by Mark Gauntlett
Much better than expected, all round
19/08/25 by Christopher Smith
Parcel not delivered and lost. Worst experience and will never use again
19/08/25 by Hemant Sharma
Unfortunately my experience mirrors a number of other users in that it is vey difficult to get support when something goes wrong. And if you use Parcel Monkey (PM), and something does goes wrong, the carrier you ended up using will direct you back to PM if you procured their services via PM. This has happened with me, where Evri messed up very badly, but they can’t do anything to resolve my issue because I booked the parcel collection via PM. They just directed me back to PM, who are basically impossible to get hold of and have ignored my correspondence so far. If you do use PM to compare prices, my recommendation would be to then go and buy the delivery service direct from the company you wish to use, as if something goes wrong, PM just add an additional layer of complexity which makes it seemingly near impossible to resolve.
19/08/25 by Stuart
Quick service
18/08/25 by Michael Bamber
Not really ParcelMonkeys fault, but DPD took three days to deliver - NOT the Next Day Delivery for which I paid a whopping £12. That meant the customer received the package late - and a warning from Amazon on breaking its strict guidelines. Moral of the story? Use another courier and Royal Mail at a fraction of the cost; never DPD
18/08/25 by Russell Hadler
Easy to use and on time delivery
18/08/25 by Geoffrey Steggals
Mafe sorted me out and had my label good to go in seconds
18/08/25 by Lloyd Gregorian
These are a complete bunch of clowns to deal with. They damaged my shipment and tried to find every reason under the sun to void the insurance. Refuse to speak in person to you. I took them to a small claims court for £227 and won easily. So top tip dont give into them as they really are not clever at all and cannot defend their dire tactics.
18/08/25 by Terry
Karla Culla Fantastic.....Patient and very professional
Answered my query and made sure I was happy before closing the call
18/08/25 by Travis
Unable to help with an issue. Useless. Will not use again.
18/08/25 by MpH
Very smooth operation as always
18/08/25 by Gary Walker
Speedy service and persisted even though the recipient wasn’t there on two occasions
17/08/25 by David
Very helpful generator of codes for sending parcels out of UK. I giving 4 stars to invite you to upgrade that system for more codes. Except that im happy of their service
17/08/25 by Poprostu Prosty
This was the first time I’d used the service to send a birthday card to Greece. This cost me £15 but it would get there in 4-6 days. Not sure if the issues I have is due to Parcel Monkey or the carrier. Basically the card has disappeared & no one knows where it is. I would probably have been better going to the post office - lesson learned.
17/08/25 by Emma Holden
Excellent service and arrived in USA very quickly. Will definitely use again.
17/08/25 by Louise Turner
Usually the best price and so FAST
Sent a large 21kg box to Switzerland.
Took less than 24 hrs —- shocked
So amazing
17/08/25 by John Taylor
Perfect, as always
17/08/25 by Miss Lois Cordelia
Dropped the parcel off on Tuesday and my daughter received it on Thursday in the USA. An excellent service.
17/08/25 by Customer
Fast delivery, could track my parcel would use agin
16/08/25 by Cheryl Brewer
Easy to arrange and parcel was collected on the day requested, would have helped if a time slot was given.
16/08/25 by Brian Manship
Offered guaranteed 7 day delivery. Not received after 10 days After complaining asked for details of parcel, contents, value, packaging etc after all declared on proforma invoice Since reconfirming details, no response. Really disappointed
16/08/25 by Euan
It’s great being able to sell stuff and know the postage costs upfront. Parcel monkey makes sending packages very easy.
16/08/25 by Laura Varley
Not very Helpfull
16/08/25 by Mr W Gregory
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