We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 218,308 reviews.
Parcel Monkey is excellent at finding the best service that suits my needs for individual dispatch needs.
15/09/21 by Richard Thomas
I had written all around the parcel fragile with care fragile contents this way up the box arrived busted open on a couple corners and looked like it had been sat on and one of the items inside was broken I had to refund the buyer and I cannot get intouch with dpd to make a claim so not very happy at all
15/09/21 by Dpd
A simple to use efficient service
15/09/21 by Brian Buckman
Use for all those packets I cant send through my Etsy business. U drop them off same time as my other items so no inconvenience to me at all.
15/09/21 by Stripitback Underwear
Tip top .. thanks
15/09/21 by R.W.
Absolute disgraceful company!! My item was damaged due to total lack of care by the courier (Courier) and Parcel Monkey use any excuse they can not to pay compensation which i paid an additional fee for!!!! I will not be using these cowboys again!!
15/09/21 by Mark
top notch , easy and quick pick up and delivery
15/09/21 by MARK SMITH
PM9270793 please refer to this outstanding issue, you are ignoring on the dispute section. terrible service.
15/09/21 by Kerry
All good got my parcel delivered with no issues like should be
15/09/21 by mr stephen lake
Easy to use and problem-free - used twice now
15/09/21 by Mr Rob Robertson
Great company they did my delivery in the time and picked up when they was supposed to which is great
15/09/21 by andrew pattenden
The best courier comparison site, excellent service never had a problem with them . 5 * service. The only let down is their website is horrible at filling in customer addresses , website does not accept , reference numbers on the address , does not accept , Brackets ( ), full stops ., dash - ,or even a /. which is not user friendly . You want to ship a parcel with an address number 15/9 the parcelmonkey website will not accept, You want add a reference number to a parcel e.g ( GSP #A 235512) for ebay global shipping , the website will reject the address. I have brought this to their attention but they wont listen -Sort this problem and I will give you 100%
15/09/21 by Customer
terrible, add additional charges to shipments with made up measurements that they have no proof of
15/09/21 by Customer
A great service and parcel arrived within 24 hours although pick up was a bit late. Highly recommend this service.
15/09/21 by Customergusspeed engineering
reliable, we use parcel force drop-off most days, good prices.
15/09/21 by Jeremy Fowell
Generally excellent but on this occasion using you via Parel force has cost me time amd money. Not your fault , however very dissapointed that the parcel was not left at the address or at least a card. Now costing me £13 to receive it via DPD here at home. To save all the fuss and **** I will have to deliver it personally a round trip of 350 miles as I do not trust any courier to get it there . Going to be some excuse no doubt. Had it been returned to me free of charge due to failed delivery then fair enough. Unfortunately. not the case.
14/09/21 by CustomerR.Hollands
Parcel collected on time, delivered very quickly and an all round easy service to use.
First time using this service and will definitely use in the future 5*
14/09/21 by Mav Durnin
Awesome service - thanks so much you made everything so easy.
14/09/21 by Customer
Fantastic easy service to use. And economical.
14/09/21 by Jackie Skillett
First class service really good prices for next day delivery compaired to Royal Mail
14/09/21 by Robert Taylor
Quick easy way to obtain quotes for sending a parcel, with options to have it collected, or to take it to Post Office.
14/09/21 by Customer
Always a good service
14/09/21 by Sheila senior
Easy to book parcel in, collected and delivered on time
14/09/21 by Mrs P J Wise
My parcel was sent using ParcelForce and it has been delayed - so had I booked direct with ParcelForce I would have been entitled for a 25% refund (of delivery cost) but Parcel Monkey will only pay compensation for lost or damaged items :( So my advise is to book direct with courier :(
14/09/21 by wayne rashman
Fast and easy service 5*****
14/09/21 by Safron_1
I thing we should be told earlier that a phone number is required, for the small users, these numbers are not readily availably for one off sales & that in MY CASE TOOK 3 DAYS TO GET FROM THE PERSON, FOR A SALE ON eBay. ( I have had great difficulty finding the person) Pickup went smooth.
I did not wait & had the parcel collected, no one has used the number that I
gave, so why ask for it, instead you have sent me emails, giving the information as if I was expecting a parcel & telling me where to collect it, as you have been unable to deliver it 3 times. I now have an email with a QR pass for a pickup 200 plus miles away, also stating that you have a cut off date for collection, which is mid week, which I would like extended.
14/09/21 by R.ROBINSON
Parcel was collected on time and delivered on time
13/09/21 by Linda
of two parcels to the same address, only one arrived
13/09/21 by rPhilistein
Got the Patel on good time
13/09/21 by Jonathan Swain
Easy to use website. Competitive pricing and easy to book. Couldn’t ask for more.
13/09/21 by Kirsty Curtis
Easy online experience, came when they said they would, friendly service
13/09/21 by Kevin Simpson
Excellent service, very straight forward, easy to follow instructions.
Sent the parcel to Australia, uplifted on the 7th oct and delivered on the 13th.
Well done Parcel Monkey
13/09/21 by James Weaver
Easy and hassle free service
13/09/21 by David
Sent parcel to republic or Ireland and it been on its way fo 15 days
13/09/21 by Customer
Sent a parcel from the UK to turkey and it arrived in 5 days. Brilliant service
13/09/21 by Matthew Horton
Very disappointed with this company. Courier failed to deliver my parcel with perishable goods in it. Courier were extremely helpful and completely owned their failure to give the service agreed. Courier agreed to refund and compensate completely. When it came to issuing the refund, they realised it was through Parcel Monkey and said they would pay them and I will get the money from Parcel Monkey. Parcel Monkey said there was no problem with the service !!... and no refund or compensation. I explained that Courier had already agreed to it. Eventually they agreed to refund the service but so far are still saying that they will not pay the compensation!! I await the reasons, but beware, they are quick to take your money but will not sort any problems out and will try and keep the courier refunds and compensation for themselves.
13/09/21 by Yorkey
Easy to use thank you.
13/09/21 by Mike Nash
Excellent and easy service
13/09/21 by John kaylor
If Carlsberg did delivery companies, they would be called Parcel Monkey.
Easy to get a delivery sorted, with lots of options.
Would recommend highly
13/09/21 by John G
Great price, easy to use, recommended
13/09/21 by David Brown