We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,891 reviews.
I sent three parcels with them. One was picked up, never tracked, and ended up completely lost. The second—an expensive guitar—arrived at French customs and then became impossible to track. It was probably stolen by customs or who knows who. Their customer service was useless: they didn’t investigate, didn’t track anything, and didn’t reimburse me. I strongly advise against using their shipping services. It’s better to pay a bit more and make sure your items actually arrive.
24/11/25 by jean arno
Used Parcel Monkey on Saturday 22nd November to organise a pick up on Monday 24th November. They dont provide a pick up window, only that pick up time is between 8am and 6pm, so ive sat in all day waiting for parcel force to come pick up my parcel. No one has arrived. I spoke to parcel monkey on the chat twice today (24th) and each time, cant provide a pick up window and would need to contact after 6pm if nothing happens. Logged on now at 6pm and the chat window is nowhere to be seen on either my desktop or mobile. Ill be immediately asking for a refund tomorrow. Would not recommend this company. Sitting in and waiting for something that never comes is just a waste of your life. I can only thank parcel monkey for wasting a day of mine.
24/11/25 by Paul
IVE ALWAYS HAD SPEEDY, RELIABLE SERVICE
24/11/25 by Andrew Kinmont
***PLEASE AVOID THIS SERVICE*** , I PAID THEM £8 FOR THE INSURANCE OF AN ITEM I SENT ABROAD, I TOOK PICTURES OF THE PACKAGING, THE ITEM GOT LOST AND THEY DID NOT WANT TO COMPENSATE ME. ***PLEASE AVOID THIS SERVICE***
24/11/25 by Juan M Rojas
No one has been to another courier yet....
24/11/25 by Customer
Excellent delivered quicker than expected
24/11/25 by Sandra Green
parcel was thrown across the gate and left on the ground( in the rain)despite the fact that there was a large post/parcel box about 1 yard away
24/11/25 by ann gray
Good pick up good info tracking etc.
24/11/25 by Cookie Chillesford
Thank you very much
24/11/25 by Martin Juhasz
Will never use you again because there was hidden charges which was never disclosed
24/11/25 by Folake
Parcel Monkey offers good service and can net some pretty impressive deals.
23/11/25 by James Taylor
Easy to complete and explained what to do easy.
Also the price is so good you would be daft not to use you.
23/11/25 by MH
Arrived,in good time and intact.
23/11/25 by Daniel
Brilliant service, competitive prices and excellent flexibility. I dont know what Id do without Parcel Monkey now.
23/11/25 by KC
straight forward
23/11/25 by Customer
Quick and simple
22/11/25 by Customer
delivered quickly
22/11/25 by Lesley JBlackburn
My parcel was easy to send to the US when other methods I tried were made complicated.
Easy instructions to send.
Good value, cheaper than other methods.
22/11/25 by Alan Thomson
Delivered on time and in perfect condition.
22/11/25 by North Wales Yorkie
A bit slow but got here in the end with no damage
22/11/25 by Lorraine
Booked and paid for a parcel collection via DX. Waited in, and nobody turned up. No notifications via email, text, or call - just nothing. Asked for a refund, but have to wait until Monday to hear back. Potentially lost a sale. Wont be using again. Next time I will go directly to the parcel company, at least they might get in touch if theres a delay or a problem.
22/11/25 by Paul Williams
Easy drop off for parcel going to Montreal - and it arrived safely in 5 days - Fabulous service!
22/11/25 by HuwD
Its been about 3 months since I first sent my parcel and about 1 month since parcel monkey said they lost my package and said that the claims team would be in touch so I could claim on my insurance. Theyre completely ignoring me. Theyre hiding behind the fact that they dont have a phone number you can call when things go wrong. Theyre fraudulently selling insurance when sending parcels and not actually allowing you to claim! Im currently waiting back a reply on trading standards. Absolutely disgraceful company. Dont waste your time with this company, its not worth the hassle
22/11/25 by Fane Fonseka
Still haven’t received my parcel
22/11/25 by Ross Hewson
All went well
22/11/25 by Peter Kershaw
Super fast, reliable and price competitive!
22/11/25 by Loic Anthian
The courier did not deliver the parcel to address. I had to investigate to find it and after a week it turned out to be in a local post office. No communication. The receiver had to carry it themselves to the house. This is unacceptable.
21/11/25 by Ursula Nikiciuk
No collection made, rearranged twice and still nobody has picked up my parcel. The customer service is poor.
21/11/25 by Waqas Akram
My son received his parcel within time specified
21/11/25 by Pamela Jones
Much easier than the parcel force site, quick and easy.
21/11/25 by George Shelton
Easy to understand instructions
21/11/25 by Daniel
More improvements lately from parcel monkey, they should keep it up.
21/11/25 by customer
Fast efficient service, package that was sent to me was posted on a Friday so after 2 (working) days in process & shipping from the South to up where I live in the North West of England it arrived when expected (Wednesday). Was kept up to date when package was being sent & within 2 hours it had arrived.
Only reason Im not giving a 5 star rating is whoever delivered the package made no attempt to check that I was in, knocking on the door or ringing the door bell instead they just dropped the delivery behind a gate next to my house so it was at least out of sight of potential theft etc. But that minor gripe takes little away from overall satisfaction with service so once again thank you for everything.
21/11/25 by Joe O'Keeffe
Delivered to time and with care
21/11/25 by Mark
Ignore any generic apology response they give, DO NOT TRUST THIS COMPANY. Ordered courier collect and deliver for £100 worth of goods. Received email saying it had been destroyed in transit. Questioned what happened and how it will be resolved? Refusing refund of courier service or reimbursement of goods because of **waves terms and conditions section 305 part B amendment 22 etc in your face** I am £100 down plus the courier fee and no Christmas pressie for the wife. Might as well have set fire to cash at least I’d get some heat out of it. TOTAL JOKE.
20/11/25 by aaron hughes
It’s a great dependable service. Never let me down.
I try to pick parcel-force options.
Tend to choose collect and drop off.
20/11/25 by Mark Shaw
Only giving one as I cant rate zero. I have (and still do) a list parcel from a consignment of 6. Despite numerous attempts and information being provided, I am going round in circles. I paid insurance for this consignment but noone wants to talk about that or issue a refund. Will never use their service again. You arent allowed to go direct to the courier, but you have to use them and they are quite frankly worse than useless. To give an example. Email sent twice and screen shots provided. Then they take 24 hours to respond and they ask what address was used. The address is very clearly in the screenshot. Then I get asked for details of the parcel. That would be fair, if I hadnt already twice in the same thread that. The courier didnt label the items in the same way I did so I have no idea which one is missing. Today (items should have been delivered on the 4/11, that the courier will now start looking for the parcel. What theyve been doing for the last 15 days Ive no idea!!!
20/11/25 by Nicky Chapman
My experience with Parcel Monkey is probably one of the worst experiences Ive had with a company. It takes a lot for me to write a review, but I want to let others know how untrustworthy this company is so that you can avoid it and dont make the same mistake as me. I was charged an extra £90 for weight adjustment (it was a £15 delivery and £50 item), even though I checked with the driver who collected it and provided the exact dimensions of the package. They took this money via PayPal, so make sure you disable any direct debits that are automatically set up to avoid something like this happening (IF you do ever decide to use them). I would personally recommend using a more professional and trustworthy company, even if it means paying a bit more. Their customer service is terrible, as it was impossible to communicate with anyone to rectify the issue I had.
20/11/25 by Zina
excellent service and so easy to use.
20/11/25 by Karen Griffiths
It was easy to arrange for my parcels to be dispatched and tracked.
20/11/25 by Sara Carless
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