We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
I had difficulty with progressing my quiet. The person in chat line was not helpful. Asked me to start the process again. After 2 hours, I managed it
11/04/26 by Sheila Patel
My parcel to Essex was picked up on Monday 30th March giving plenty of time, I thought, for it to be delivered by the latest Easter Saturday. It was delivered today, 10th April. It was an Easter gift. Surprise was totally spoiled. Nothing was communicated to me until Wednesday saying parcel was out for delivery. Then yesterday, 9th April indicating it would be delayed and would be delivered at a certain time which was further delayed to a later time in the evening. It didn’t arrive at the in the evening. It arrived today, Friday, 10th April at 11.28. So so disappointing! I won’t be using this service again!!
10/04/26 by Mrs T.
Web site a bit complicated to use
10/04/26 by Patricia Thomas
Parcel Monkey was really efficient, inexpensive way of sending a large bulky parcel. All arrived safely and on time.
10/04/26 by Mrs Rhona Wilkie
Worked A1 collected as agreed and delivered on time
10/04/26 by Colwyn
Parcel Monkey part worked OK. But I paid for Parcel Force Express 24 (next workink day), I left it at the post office at 10:10 on 7th April but it was not delivered until 13:13 on the 9th April - thats over 48 hours !
10/04/26 by Colin - Goole East Yorkshire
Had a great experience.
10/04/26 by sales_wMz
shower of ****
10/04/26 by Trevor Hall
Advised on pick up times and advised when item was delivered very good service.
09/04/26 by Keith
Excellent fast delivery
09/04/26 by Sharon J
Great service
09/04/26 by Alex Henderson
Super.
The process was so easy and the parcel was delivered to Italy in under 1 week
09/04/26 by dave
Great service from collection to delivery
09/04/26 by frederick
Cheapest return of goods i could find. Parcels collected as agreed. Email sent when parcels arrived
09/04/26 by Heather Hulme
First class service
08/04/26 by Stephen Wilson
terrible company, took my money for guaranteed next day collection. no one turned up to my property, i lost a days earnings and had to refund the parcels. parcel monkey has no way of contacting customer service. no live chat no phone number nothing. scam company with zero accountability. go direct to the delivery supplier do not waste your time effort or agro, serisouly having to consider a CCJ to recoup my money as no one will answer any form of contact with me
08/04/26 by Kyle Bayliss
Competitive Prices
08/04/26 by Babyeze Ltd
Will never use again, weighed and measured my parcel and paid the relevant fee only to be charged an additional £3.49 …I send a lot of parcels and have never had an issue with any other courier (weight was even checked at PO)
08/04/26 by Janet Heywood
Easy to use service and will be definitely using again.
08/04/26 by Tracy
Great service and customer service. Mafe Cruz was brilliant in resolving the issue. Recommended
08/04/26 by Arthur Johnston
Simple process, easy to use
08/04/26 by CustomerMairi
Delivery was 5 days late
07/04/26 by Customer
All exactly as expected with delivery
07/04/26 by Customer
My parcel took over a week and has still not arrived despite the tracking saying it’s been signed for and delivered and I have not received it . Desperately needed the parcel. No way of contacting them at all . Terrible and very stressful . Don’t know where my parcel is or how to get it back ?
07/04/26 by Claire MacGregor
The package took more than double the time to arrive that Parcel Monkey estimated. When it finally arrived I had to pay 10.10 eur to receive it. It was a noncommercial item but the booking had clearly been mishandled.
07/04/26 by Customer
Can’t thank Mafe Cruz enough for sorting out my re collection today. Thanks again
07/04/26 by Steve Whitson
Very easy to use. Had one issue where the barcodes duplicated over and over again for some parcels but it was sorted within half an hour of contacting customer service.
06/04/26 by Becky
Very fast and customer service efficient
05/04/26 by Filippo Carlos Cardullo
Hi I used your service to return an item to a retailer all went smoothly would use you again.
Thank you
04/04/26 by Mrs Brown
Evri lost my parcel. I received 3 or 4 polite e-mails from Evri apologising and saying they were investigating/escalating (whatever that means) before they gave up, admitting defeat and referring the matter to Parcel Monkey - who sent me a terse standard e-mail blaming me. I had sent sweets which I declared when booking and is apparently prohibited. Ive had good service from Evri in the past and give them the benefit of any doubt this time - they must handle a hell of a lot of parcels. Not so Parcel Monkey who were unnecessarily rude and cheerfully accepted my business knowing it contained chocolate. I shant use them again.
04/04/26 by Tony Venning
Easy to use and delivered in a few days.
03/04/26 by Graham Cole
Great service
02/04/26 by Linda Gill
Excellent service
02/04/26 by Customer
Brilliant!!!
02/04/26 by Elizabeth A
Mafe (Cruz) was the representative that assisted me with an international shipment that I had no clue how to complete.. Mafe was super helpful, professional, and knowledgeable; answering my questions and finding a solution almost instantly. What a great representation of your organization! Im so grateful for the support assistant I received, the process was made seamless and painless, and I always appreciate that! Haha! Thank you so much Mafe !! God bless
02/04/26 by Jennifer
Book with them if you want to waste your time and loose money. Completed and paid for a collection. Courier didnt show. Went to their website and completed a rebooking form to reschedule. Courier didnt show. Repeated the steps above. Courier didnt show. No one contacted me by phone or email. Now I am about to miss my return date for an item worth hundreds of pounds. When I contacted them their solution was to rebook. No thank you. Requested a refund and hope I get my money back.
02/04/26 by TS
Prompt and successful service.
02/04/26 by Tony
I have used parcel monkey many times to send gifts to my daughter in Australia. The parcel always in excellent condition and on time. Fantastic service.
02/04/26 by Paula Footman
Excellent service, have been using for long time, occasionally a little delays happen but overall very happy, i send box of around 10kg from Northern Ireland to England regularly
02/04/26 by Sonata
Professional service, prompt collection and delivery. The driver who delivered the parcel was very considerate and offered to help carrying it. Will use your services again. Many thanks!
02/04/26 by Dana D
