We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 216,756 reviews.
Fab service always. Never had an issue with deliveries at all..5*****
07/06/21 by Jacinthe
Used parcel monkey a few times over the last few weeks good postage options at reasonable prices & easy to use.
07/06/21 by Jean
Great price and reliable service
07/06/21 by Chris McDonagh
Very easy to use. Straightforward and good value.
07/06/21 by Customer
Always use Parcel Monkey and they are great. Thank you
07/06/21 by Jacksony
Additional unauthorised charges were levied while the package remains "lost" with no genuine relation whatsoever to the weight or dimensions of the package sent. It is not possible to dispute the charges. No evidence is presented beyond a series of random numbers which fluctuate depending on who you speak to in "customer service". It goes a little something like this: 1) Purchase service with package weight and dimensions x. 2) Service tendered from courier with weight and dimensions y < x. 3) "Oversized package!" Charge original payment method stored without consent. Now, you might overestimate so your package has a bit of wiggle room. Well, this is covered! In this case the package is claimed to be between 200 and 500 percent oversize, rendering it larger than the average adult male yet sliding by undetected when accepted at the Post Office and Customs as a small package weighing under 3 kg. On raising these concerns, it is noted that "lasers" are used to measure the weight and dimensions of the package. It was at this point I checked in the bushes for alien lifeforms and cast my wandering eye to a barn creature fluttering between the clouds. ("Lasers" certainly are used for the calculation of volumetric weight, which they do by measuring exterior dimensions and making a calculation that was in this case covered, but nowhere services a package 500 percent larger than declared.) Customer service have gone around in circles for a week now and the package remains "lost". In that respect it is not necessarily the additional charges that are more concerning but perhaps the basic service of "deliver a package" which was also paid for but is yet to be fulfilled 3 weeks onwards and with a stone wall from the actual courier involved. And frankly, if the package had been delivered then the charge could perhaps have been overlooked. If it is a scam then it truly is one of the worst scams ever devised. I absolutely do not expect a competent response after reading the canned replies to other reviews posted here but I welcome any possible explanation towards this unfortunate series of unusual events which goes toward ruling out fraud so the payment processor can be updated.
07/06/21 by Dave
Lots of options and company’s to choose from. I have just them a lot and not really had any big problems. Well priced and delivered quickly.
07/06/21 by Tina Palmer
Fosse Way honey and mead products delivered quickly and efficiently.
Great value dropping them off at the post office, delivered by Parcel Force
07/06/21 by CHRIS ATKINS
This truly is the worst company ever! Customer service is appalling, you get no support at all. I would say avoid at all costs. I think the customer chat box is a robot as nothing it says makes sense, do not take any responsibility for missing parcels and they do not have a contact number for you to speak to a real person. AVOID!!!!
07/06/21 by Emily
Good price and excellent customer service. I accidentally created a new order for a 2nd parcel that was already on my first order. This was probably as a result of frustration due to issues with company I normally use. I was able to easily cancel this order and get a refund. Will use parcel monkey next time.
07/06/21 by Customer
All good on time all the time
07/06/21 by graham tamasi
Very easy to use.
07/06/21 by Victoria Lydford
Very efficient. Everything as described and very easy to navigate and book!
07/06/21 by Amy
I wanted to send 10kg packet by ParcelMonkey....this time "paypal payment" was not visible (even I used paypal many times before), so I decided to pay by Debit Card. From Parcel Monkey, I bought Courier label. Courier came to collect, and then delivered it next day. Few weeks later I got email saying that they put 60£ EXTRA CHARGE, becasue my packet was 2 times bigger and weight 90kg !!!!! FAKE DIMENSIONS and WEIGHT without any proof from them, and THEY STEAL 60£ from my account. I provided them photo proofs of content, box with dimensions and proper 10kg weight. ParcelMonkey said they will send it to Courier to help. HOWEVER ONLY RESPONSE FROM PARCEL MONKEY IS "packet was delivered"...nothing about getting my money back. I believe ParcelMonkey wanted to cheat my from beginning, and to do that I didnt had an option to pay by PayPal, like I had before. If it would be PayPal I would get my money back easlie. *** AVOID THEM IF YOU DONT WANT TO BE CHEATED *** MANY PEOPLE HAD SAME PROBLEM *** PARCEL MONEKY IS NOT DOING ANYTHING TO HELP CUSTOMERS***** I CAN PROVIDE COPY OF OUR CHATS **********
07/06/21 by Aneta L
This company was the cheapest and website was also easy to complete pick up or collection.5 star rating will be using them again.
07/06/21 by Mr Hudson
DPD via Parcel monkey excellent as usual
07/06/21 by Travis50
07/06/21 by Customer
Website easy to use. Parcel was collected when scheduled. All round brilliant service.
07/06/21 by Lynne
Great price to post larger items, easy to use and parcels arrived as promised.
07/06/21 by Hilary
Excellent service, collection and delivery made at time specified
07/06/21 by MRS ELISSA O'BRIEN
Excellent courier prices
Quick delivery, easy to book
06/06/21 by Customer
06/06/21 by Philip Moffat
Lost an expensive parcel and the contact/customer service process is pretty much non-existent. Neither Parcel Monkey nor DPD will take any responsibility. I would absolutely avoid unless you enjoy playing Russian roulette with your parcels.
06/06/21 by NK
Parcel Monkey and DPD did a great job!
06/06/21 by Ian Warner
Great website, lots of choice, use with confidence.
06/06/21 by Fenella
I sent two parcels one day after another, The first one was lost from the start the second disappeared before it went to export. The customer service was very pleasant about telling me I couldnt claim as I hadnt taken the insurance. Why should I be expected to pay for insurance in case they dont do their job properly? It makes no sense, I couldnt take a direct conversation with the couriers as I had "saved money" with Parcel Monkey and had to try and get some action from customer service. The service may work when everything goes well but forget this company if things dont go to plan. I now have fork out £1500 to replace the second-hand equipment I had sent
06/06/21 by Andrew Robshaw
06/06/21 by Customer
So easy to sort on the parcel monkey its very quick efficient
06/06/21 by MARGARET OTWAY
I have been really pleased with the ease and speed of my parcels transport tp Australia, will always use this service.
06/06/21 by mrs berry
Fantastic. Our Daughter in Laws birthday in Cambodia was yesterday 5th June. I forgot it was a Bank Holiday last weekend but we went online arranged a collection from Parcel Monkey and her parcel arrived in Kampot Town on the morning of her birthday. Incredible. Very Happy Birthday.
06/06/21 by Christine Powell
A bit hard to get strange sized items sent and I wanted to send sports equipment. But once we done it. It was sent and delivered in the time frame it stated.
06/06/21 by Allan Ramsay
Worked well Collected and delivered as requested. Simple to use
06/06/21 by Customer
Straight forward to use
Cheap postal rates
06/06/21 by kieron
You did was you was supposed to do
06/06/21 by A.Rennie
Excellent service, prompt and courteous,....everything delivered on time and safely too. Thank you
05/06/21 by GraceK Sim
hassle-free and efficient
05/06/21 by Customer
Picked up next day and very fast delivery
05/06/21 by Anonymous
Fantastic. Easy and efficient
05/06/21 by Stacey Innes
It was very quick and easy to use definitely use again
05/06/21 by Mrs Linda Fanning
05/06/21 by Marilyn Hall