We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,801 reviews.
Karla Culla was effective and prompt
14/11/25 by Artsee
This parcel is still sitting here waiting to be uplifted a week later!!
14/11/25 by Wallace Caravans
Easy to use, fast and reliable service to find the right courier at the right price for the neccesary time frame. Easy to book, pay and arrange collection or drop offs. And always reliable so far. Highly recommended!
14/11/25 by Soheyl
All good thank you for the delivery
14/11/25 by Norman Wright
I chose the InPost option, but I had to contact Parcel Monkey via chat to get the QR code. I shouldn’t need to do that, as you would expect the process to be automated.
Regarding the parcel dimensions, it’s confusing because the fields aren’t clearly labelled as length, width, and depth. The form could be made much more user-friendly.
13/11/25 by Mustafa Muflehi
So easy to process
13/11/25 by Joy Young
Parcel collected efficiently and arrived in the US very quickly.
13/11/25 by Mrs Donna Wilkinson
On printing the postage label it would only print in A4 size
13/11/25 by Guest
Very well organised site and a great user experience. Used several times and just gets easier.
13/11/25 by Gareth Rich
First class service! Used numerous times over the years sending parcels to my daughter in Australia and the parcels have always arrived perfectly and very quickly.
13/11/25 by Paula Footman
Based on a single use, seems to work well. Its nice to have price comparisons and the booking process was seamless. Package delivered by UPS successfully.
13/11/25 by Customer
All very good thank you
13/11/25 by Eric Parsons
Excellent service and very good costs.
12/11/25 by Mr. Leslie White
Very Very Poor irresponsible and unprofessional behavior I have torescheduled my parcel since 6 days ago but hadnt been collected yet Never recommended
12/11/25 by Customer
My 24 hrs drop off parcel took one wk to be delivered instead of next day, and it was going to Africa for the wedding and did miss the departure date, l was not happy at all.
12/11/25 by Customer
Parcel arrived damaged beyond repair
12/11/25 by Darren Shepherd
Parcels arrived in great condition from a courier .parcelforce 24 service and it took 36 hrs to be picked up and another 72 hrs to be delivered . Not parcel monkeys fault but the parcel forces . Been told this is usually the case and live tracking isn’t accurate at all as as it was delivered it was saying it’s still at Leeds depot 1 hr away from where I live ! For £105 I could have walked it from Aberdeen quicker tbh
12/11/25 by Kevin Ansell
Amazing service, but it would have been good to have known that my son would have to pay in the States a charge for the parcel. Maybe you didn’t know they had to. Please find out as it was a birthday present for my 7 year old grandson. I will use you again.
12/11/25 by Petrina Pugh
Amazing service
12/11/25 by Recipient
From collecting to delivery was the service you promised me. Excellant!
12/11/25 by PHILLIP BENTLEY
They did there job as i would expect them to do.
12/11/25 by Derek Scott
Excellent service..fast reliable and returned next day as I wasnt home to accept delivery..
12/11/25 by Trassa Ni Aonghusa
Another amazing service by Parcel Monkey - so satisfying to have found The One.
12/11/25 by Customer
First of all it was a nightmare trying to book. It wouldn’t / couldn’t find the address. I had to put it all in manually heaps of times. It wouldn’t let me pay. I tried about 6 times and each time had to put all the details back in which took ages. I gave up and tried the next day and it worked. Also I chose an option which required a printer by mistake and could not see a way to change this. So I had to find a printer for the label instead of being able to change it easily to print in shop. Then, this may not be the fault of parcel monkey to be fair. I dropped off the parcel on the 6th and it was then not collected by dpd until the 11th. It still has not been delivered and it’s now the 12th. Have used parcel monkey in the past and found it a good way to get the best shipping option but not impressed this time I’m afraid.
12/11/25 by Kerri Wright
Okay, so I sent a big parcel of magazines to a customer, and the customer didnt receive them. I tried tracking and it appears they were returned to the depot by Parcel Force. I sent Parcel Monkey a complaint and they just were not interested in replying. Or their robots werent. I deal with another courier a lot and they are always friendly and contactable by phone. Good luck in trying to speak to Parcel Monkeys on the phone, or even getting a reply from them. Abysmal service. If a parcel is amaged, why does it take so long to return it to me, almost three weeks as it stands. Now when I click on their tracking I get a Forbidden message, Absolute rubbish. Parcel Hero for me from now on.
12/11/25 by Allan
An attempt was made (by ParcelForce) to deliver the three large, heavy parcels without any notice that they would be coming. A card was left through the door and I used the details on that to schedule another delivery two or three days later. This was confirmed by ParcelForce but the parcels were delivered the next day - in fact they were simply left on the drive behind a car as we were not in. Despite their weight, our neighbour then took them in to secure them for us.
11/11/25 by AF
Amazing service. Highly recommend
11/11/25 by jayne wade
Web site Could be a little less complicated but we use regularly
11/11/25 by Alan Croucher
Always easy to use and professional
11/11/25 by Customer
I was expecting the package to be delivered in the US, and after package was scanned at origin city, it immediately was marked as "Return to Sender". Wasted a whole week waiting for it to be delivered back home. Waste of money and time.
11/11/25 by Allan
easy to work with
11/11/25 by Stephen Dawson
I was returning a medium sized radiator and the supplier recommended Parcel Monkey. I hadn’t previously heard of this company. I downloaded the app and from there on the process was very easy. I elected Evri and all worked extremely well. Competitive price and excellent communication and updates provided including confirmation of delivery. .
11/11/25 by Richard Preddy
No-one turned up to collect the parcel.
11/11/25 by Richard
Having raised an issue at the beginning of October with this parcel monkey they have done everything to delay resolution of this problem. I booked courier delivery for a returned parcel and paid the extra protection cover as it was going overseas. The parcel was delivered to a wrong address and the company failed to receive it through this courier service. Having contacted parcel monkey numerous times to report this I’m getting nowhere with them even though I paid the extra protection cover. They’re not communicating information back or responding to my messages. It does not take almost 6 weeks to resolute!!
11/11/25 by Jodie Franklin
They use DX delivery services - appalling service. Paisley depot a farce - do not use this service if getting anything delivered to the Glasgow area. Be prepared to stay in for a few days hoping the delivery will arrive, customer care number will not be answered, you will receive messages theres been an accident/breakdown, that it has been delivered and signed for (when it hasnt) all for the same order. If you drive down to the depot to complain you will be told its out again for delivery and wait and wait - Im currently waiting with less hope that my parcel will arrive...I will be driving down to the depot again if it doesnt. If you have nothing going on in your life perhaps this would be a good distraction - but it seems to me too much unnecessary stress and wasted time (and money, if you have to take time off work to take part in the farce).
11/11/25 by Liz
I chose Parcelforce 48 for my Artwork package as EVRi have ceased sending paintings.
The goods were posted on Friday and arrived Monday 500 miles away. So pleased with the service.
Thanks Paul
11/11/25 by Paul Bursnall
Easy to use online parcel service for both the U.K. and abroad.
Excellent value for money.
Quick, reliable service easily trackable.
11/11/25 by MAURICE GOWLAND
Easy to use. Good choice of providers. Delivered as asvised.
11/11/25 by Ian
All good - two parcels sent and all arrived OK with easy on line and sending drop off at EVRI store.
11/11/25 by Customer
This week11/11/25 we got a parcel returned with contents missing and we have been asking for it since 27th August. The customer service is non existent. Parcel force return the parcel to their Preston monkey parcel monkeys Preston intact we can see the photograph and then it took weeks and weeks and weeks and chat after chat to get them to send it back to us then as I’ve already said it was missing items The customer service department just keeps going round and round in circles not answering questions given the same type of replies like a robot have used them for years and now looking to move somewhere else. I’ve tried to make a claim for £100 for the items missing and they now tell me that because the items were alcohol they can’t do any claim even though I’m booking the parcel it was clearly marked what’s inside the parcel and we said gin trying to get out of it always.
11/11/25 by Ken Hewitt
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