We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,981 reviews.
I paid for 24hr tracked and got an email advising it would be delivered the next day. However my parcel did not arrive until 5 days later. I am very disappointed in this service.
26/05/26 by Dr. M M
Mafe Cruz was so friendly, patient and professional, provided answers and clarity to my questions which relived me of my worry and confusion
26/05/26 by Opara Akudo Ruth
Terrible service, critical parcels were to be collected and no show.
26/05/26 by Saladin
Made the available carriers available quickly visible with their prices and delivered to USA in record time
25/05/26 by Mr Dicky Mint
Delivered late - supposed to be next day but took more than three days. Could have walked the 60 miles in that time.
22/05/26 by Julia Hayward
It’ll be easier next time but nothing sent for missed collection
22/05/26 by Tracey Phillipps
Excellent service, reliable and professional. Great communication and fantastic customer service throughout. Highly recommend.
22/05/26 by Sam
Parcel has not been delivered, Evri is the worst parcel delivery company I have ever used.
22/05/26 by customer
I was charged double the price due ti an alleged remote localoca.At least the parcel did arrive safely
21/05/26 by Paul Clark
I’m still waiting for a collection arranged last Friday for next day collection ! No one available to speak with me. Highly frustrating - Easy to arrange clear on price poor on detail ! I’m sure this isn’t everyone’s experience
21/05/26 by William Tait
Brilliant service, on time and kept us updated throughout. Highly recommend.
21/05/26 by michelle
Always exceptional service via Parcel Monkey. Delivery and pick up went perfectly
21/05/26 by Mrs Turner
Easy to sue and lots of choices.
21/05/26 by KURT KUNZ
Always a good experience when using parcel monkey.
21/05/26 by Glen Smith
Took to the shop on Sunday and it was delivered on the Wednesday.
21/05/26 by Claire McAulay
They act as a broker telling you different prices of companies. And that’s all they do.They are not interested in the failures of the services they promote. They are impossible to talk to and are closed all weekend. My parcel via Courier was not delivered next day which cost us and created great problems. All parcel monkey say was it was in the contract It could take 5 Days. Never Never use them they are a waste of time and provide No service at all
21/05/26 by Peter Davies
Very straightforward to set up and reliable. Goods delivered timely and in good condition.
20/05/26 by Daniel McLavey
well done arrived on time will use you again
20/05/26 by Pamela Gilbert
LOOKS LIKE THEY MADE GREAT DELIVERY FOR US
20/05/26 by Mr Adrian Lestrange
Great service, reliable, easy to access and tracking information is sound, even when the route seems alternative. Range of prices and speeds to suit different occasions, top tier company!
20/05/26 by ClaireLW
Cracking Service again
Cheers
20/05/26 by Malc
Amazing service!
The best by far..
No problem what so ever
20/05/26 by CD.
Dreadful company. I paid insurance for the item I wanted delivered. The item was damaged beyond repair in transit by EVRI but when I contacted Parcel Monkey they used every excuse like I needed to take the matter up with the seller. The delivery contact was made by me and not seller. I have photos from seller of the item before transit and how it was carefully packaged by seller but this company was not interested. They will not tell me how to invoke my insurance and now they are not responding to messages. Do not use this company. You cannot speak to a human. Just a chatbot that cannot locate your parcel ID and so cuts you off. Disgusting company
20/05/26 by PHILLIP ELKIN
Was sent an email with a delivery date but it arrived the following day, what was the point of the email !!!
20/05/26 by Mr D Cooper
Great service, would of been good to get a confirmation receipt to pass on to the seller who were refunding the postage but bar that all good
20/05/26 by Rebecca Fothergill
Got delivered on the very next day
19/05/26 by Abdoul
Great service and offerings. Was informed by Parcelforce of delivery. It did say Express24 sent in Friday before 12 but was not delivered about 1.30pm Tuesday.
19/05/26 by Carol Gordon
I booked a pickup for last Wednesday for delivery the next day. It was picked up on the Thursday and the tracking still shows it will be delivered LAST Friday. Who knows where it is?? Never again Parcel Monkey.
19/05/26 by david birchall
First time sending a parcel via an online service. Easy to use site, fast collection and delivery of my parcel, excellent service, with a very reasonable price
19/05/26 by Adele
I got my parcel which im very happy about but i do think Evri were very slow to keep me updated with emails regarding its transfer. It was collected two or three days before i received an email update from them. I had to contact the place of collection for them to confirm it had been collected.
19/05/26 by Fiona Cohoon
UPS the best for sending abroad
Parcel monkey did well. Excellent tracking
19/05/26 by Customer
i pay 35 pounds in here and they take money in spain as well 46 euro no body tell me about this they double charge just for 7kg they charge nearly 100 pounds even my clothes is not expensive very disappointed
19/05/26 by anisa
Great variety of posting options for my parcel, at a range of prices. Great instructions about packaging, weighing and measuring etc. Once option was chosen- quick response to send the label for printing and good instructions about where to take it to post. Thorough tracking throughout the delivery process -from start to final delivery. Very pleasing service. Would thoroughly recommend using Parcel Monkey to send parcels
18/05/26 by Cheryl Bell
Picked up at the time suggested
18/05/26 by Customer
I booked in a parcel for collection on a 24hour service on Thursday. I waited in for the 3 hour advised time slot. It wasnt collected. It was rebooked on Friday, again I waited in for 3 hours, again it wasnt collected. They have no customer service available over the weekend so didnt respond till this morning and they tell me it will take 3-5 working days for them to process my refund. By the time I receive my refund they will have had my money for over a week without providing any kind of service. No meaningful apology received either, or recognition of the time I have wasted waiting for a service they havent bothered to provide.
18/05/26 by Helen Eustace
All worked well, the slight downside was the tracking, it seemed to take a long time for the tracking to be updated so I was never quite sure where the parcel had got to.
18/05/26 by Christine
I booked a 24 hour delivery service and my parcel arrived late. This is more to do with Parceforce inefficiency I suspect.
16/05/26 by Stephen Kingsford
Easy to use website. Used many times so easy to complete forms and print out customs documents for USA.
UPS carrier, collection from my doorstep and excellent tracking information via parcel monkey direct link. Parcel arrived within 3days of collection.
Reasonably priced in relation to other carriers.
16/05/26 by CHRISTINE
Easy to book on day that suited for collection.
Reasonable price.
Great communication.
Helpful when collecting.
All round good service.
15/05/26 by customer
Really disappointed with the handling of these parcels. Flooring tiles were booked in within size & weight dimensions and arrived damaged, boxes ripped and they were dumped in all shapes, in a pile at the front door to building. Flooring unusable. Avoid.
15/05/26 by N.R.
