We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,305 reviews.
I needed my passport for a flight and used the express before 10am service. My parcel turned up over an hour late so I had to get a train costing me an extra £155.
31/07/26 by steven
Arrived in Australia before actual date estimated. Great service and reasonable price
31/07/26 by Jacqueline Robertson
It was really straightforward process to compare different prices and choose the best option. Definitely recommend this if you want send parcels at a reasonable price.
31/07/26 by Ajeshnath
Great all round: easy to book, collection and delivery as advised
31/07/26 by Nadia M
We booked an international delivery to New Zealand through Parcel Monkey. The postage labels were all Courier, but we received an email that the parcel would be collected by Royal Mail. The Royal Mail courier couldnt scan any of the labels with the handscanner and there was no information in the system as to where the package was to go. The courier spoke to his regional manager and explained to us that they cant take Courier packages and there is no way to pass on the surcharge. We contacted Parcel Monkey and an agent responded the following day. The message was that Royal Mail were meant to pick up the package and pass it to Norsk, who were then meant to pass it to Courier. All with no information for the on-the-ground couriers as to this process. There was no offer of a resolution or options as to how to proceed. Its been a complete waste of time and we have requested a refund.
31/07/26 by Charlotte
Website is straightforward to use and different options clearly presented. Then everything works after that. What more could you want?
30/07/26 by D Campbell
Used royal mail as they deliver regularly to us and know where we are [we are remotely situated and can be difficult to find]
Collected parcel at the allotted time period and the price was very competitive.
30/07/26 by Liz Holmes
The parcel was collected and delivered to the destination within the specified period.
30/07/26 by Martin Kaonga
I cant log in to get my docs for customs. I keep changing th password but Im locke dout Please help I paid for co;;ection today
30/07/26 by Riva Elliott
I sent a used laptop from the UK to Saudi Arabia using Parcel Monkey. The laptop was in perfect working condition before dispatch, and I paid extra for shipping protection. The estimated delivery time was around 7 days, but the parcel took almost two months to arrive. During transit, it was even returned from Saudi Arabia back to the UK before being sent to Saudi Arabia again, causing a significant delay. When the parcel finally arrived, the laptop was severely damaged. The screen was cracked, one corner was badly crushed, and the laptop was no longer usable. The outer box was also crushed and torn, clearly showing it had suffered a heavy impact during transit. Despite paying for protection and providing evidence that the laptop was in perfect condition before shipping, Parcel Monkey refused to compensate me, claiming laptops are sent on a "no compensation" basis. They only refunded the £48.70 shipping fee and refused to pay for the damaged laptop. If laptops are excluded from compensation, customers should be clearly warned before they pay for additional protection, not after their item has been damaged.
30/07/26 by Yahya Ahmed
Competitive prices, great customer service. Printing from some couriers can be difficult
30/07/26 by Twentyseven Tibet Dzi
Efficient process and shipment arrived on time.
29/07/26 by Mr Pritchard
Great price quick pick up and quick delivery
29/07/26 by customer
Professional and Efficient as always.
28/07/26 by Julie-Anne Cooke
Fantastic prices, easy to use site, always a pleasure to use.
28/07/26 by Julie
Assuming that I was chatting with a person called Karla and not a bott then she was very helpful and answered the questions concisely as opposed to another similar carrier that I had an issue with where I spent a long time with a bott trying to get the point across, going round in circles and still waiting for a call back from a person days later. Karla was a refreshing change. I will now use the service and hope that goes as smoothly.
28/07/26 by customer
Ive used Parcel Monkey to arrange my parcel delivery or collection and theyve come through every time. Ive had cause to contact the customer service only one time due failed collection attempts which was my fault and they resolved it quickly. Great service!
27/07/26 by Aminu O. Adamu
Really good price and service with a good range of delivery options
27/07/26 by Richard Ward
Very happy with the service provided from collection and delivery.
very smooth with user friendly
27/07/26 by Customer
I recommend you stay away from parcelmonkey! Been using them for years until i found out they taking money from my registered account without my permission. They claim my parcel was too big after its been delivered by the courier without issues. Once you complain they say its the courier that claims its oversized which is a lie. I contacted the courier directly and they said there was no issues with the size. After they took money out i decided to block them with my bank. Now they blocked me from using them and send emails demanding payments. Very bad customer service,they dont respond after you complain,please stay away!
26/07/26 by Customer
Everything happened as promised, I got regular updates so I knew parcel had been received.
26/07/26 by John Bozier
Delivered on time,
ease of drop off
notification when delivered
26/07/26 by mandy
A parcel collection service which collected and delivered a parcel, on time and as promised. Good price.
25/07/26 by Keith Mortimer
PM13258249 Item not delivered from 12th May 2026. I was told it would take 5-6 days. As I write this review not only has the package not been delivered as of 25.07.2026, the customer service refuse to start my claim for the lost parcel valued at £150. Instead giving me the run around that it needs to be chased from the destination, and then finally providing phone numbers that don’t work. What a sham!! Don’t use them!!!
25/07/26 by Annette Fisher
Excellent service. Speedy delivery over to Ireland and customs process straightforward. Will definitely use again. Competitive pricing.
25/07/26 by Adam - Expect Amazing
Very efficient.
25/07/26 by Mr J Mal
Ive used parcelmonkey 3 times, sending a goodie parcel to my sons family in Australia.
Each time the parcel has arrived in the estimated timeframe.
Great price
Great service
24/07/26 by Kevin Trimm
Arrived on time and undamaged, great service
24/07/26 by Andy Rossides
Easy service to use. Parcel delivered safely. Postal charges good. Thanks.
24/07/26 by Helen Smith
Easy to book, and good communication, collected on time and delivered quickly.
24/07/26 by J MORRIS
Issues with USA customs that we could not seem to get sorted with UPS because we could not talk to a human or get access online to relevant forms
24/07/26 by D Cook
Always use Parcel Monkey and it’s never failed to deliver. Brilliant
23/07/26 by Paul Gracey
Everything’s went smoothly, pleasantly surprised as never used it before but will again
23/07/26 by David
Excellent service and price
23/07/26 by customer
DONT USE PARCEL MONKEY Extremely Disappointing Service and Lack of Accountability IF I COULD GIVE LESS THAN 1 STAR I WOULD I am extremely dissatisfied with the service provided by Parcel Monkey and Parcelforce. I paid Parcel Monkey £27.70 to arrange the return of flooring packages to UK Flooring Direct using Parcelforce, a well-established courier. The service purchased was a 48-hour delivery, with the parcels collected on 6 July. However, delivery was not attempted until 14 July, well outside the timeframe that was paid for. To make matters worse, the parcels arrived damaged and had clearly been opened during transit. I provided photographs showing that the goods were in good condition when Parcelforce collected them. Due to the damaged condition of the packages, UK Flooring Direct refused to accept the return as the items were no longer in a saleable condition. As a result, I have been left out of pocket by £87.10 for the non-refundable goods, in addition to the £27.70 paid for the courier service. Parcel Monkeys response has effectively been that I have no form of redress because the shipment was not protected. This is completely unacceptable. I paid for a service that was not delivered as agreed, and neither Parcel Monkey nor Parcelforce appears willing to take responsibility for the delayed delivery and the condition in which the parcels arrived. I expected far better customer service and accountability from both companies. Based on my experience, I would strongly advise others to carefully consider alternative courier providers.
23/07/26 by Desai .
Everything worked well
23/07/26 by Anon
Easy website, good delivery
23/07/26 by LISA
Easy to book and organize. Pick up was straightforward. The only thing was I had no notification that the parcel was en route and have been delivered the other side. I had to find that out myself.
22/07/26 by Rach
Great service, easy to use and reasonable prices, will definitely use again in future.
22/07/26 by Team GB
I took my Express 24 parcel in at 1.am Friday. It was delivered the following Wednesday !! Not exactly a 24 hour service.
22/07/26 by Steven Simmons
