We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
My parcel showed as never having left the shop I dropped it off at. They didn’t really investigate , didn’t find the parcel . Despite stating that it was covered for £25 are trying to weasel out of paying and as a courtesy offered me my postage back. Avoid their customer service is slow and they don’t honour the contract.
27/08/25 by Lynne Ally Burrows
Parcel arrived late posted on 20/08 didnt arive till 27/08 was supposed to be 48 hours parcel force took parcel back as it had been infested by mice in there depot and had eaten some of the contents not happy at all
27/08/25 by Brian
Excellent,
To the point and very straightforward.
Excellent website and easy booking.
27/08/25 by David Jeavons
Shocking customer service! Twice the courier failed to another courier. No real apology the first time and they re boked a second attempt to which no courier arrived!! I have email customer service on three separate occasions - no reply. I have had to use an alternative provider as my return date was soon due. I have had no refund & no alternative way to complain - avoid at all costs
27/08/25 by Sam Raindle
Fairly Priced and Quick / Efficient service
27/08/25 by justin alogba
Easy to use fair price good service and tracked
27/08/25 by Terence
Actually delivered in time. All packages were fine and was super affordable!
27/08/25 by Customer
I lost 2 parcels jo information
27/08/25 by Customer
Parcel reached our grandson in record time thank you. Only thing I didnt appreciate was that his mother would have to pay import tax - oops!
26/08/25 by Patricia Gibson
I have had a dispute about a parcel delivery and trying to contact someone in the company seems impossible . No telephone number and chat live service that doesn’t work . No response to messages sent all in all not very happy with there customer service
26/08/25 by Richard
Parcel never got collected and Courier wouldn’t help me as their system said my order number HAD been collected despite me confirming on multiple occasions that the bridal shop still had my parcel.
26/08/25 by Ashley Louise
The collection was booked for the following day.after contacting you it was finally collected three days later
26/08/25 by customer
Would rate Parcel Monkey A+ for easy fill in forms and quick collection of my parcel
26/08/25 by Allan Duckworth
Excellent service fast delivery an
26/08/25 by Jyotin Patel
Yet to receive a refund for a duplicate payment from Parcel Monkey and speaking with their customer services team regarding this has been a waste of my hours!!
26/08/25 by Pro Control Automation Ltd
I shipped a 20kg package of personal belongings from the UK to Estonia, not commercial goods. To my utter shock and fury, I got an email saying I had to fill out a customs declaration in the Netherlands. Then, they slapped me with a €170 fee. Are you kidding me?! What kind of logistics company thinks its a good idea to send a package on such an expensive, roundabout route? Why would my personal items get sent to another country for customs and rack up this outrageous charge? This is absolutely unacceptable!
26/08/25 by Akeem Oyeleye
Huge discounts compared to other websites, and super easy to use
25/08/25 by Anirwolna
This was the first time i have used a company like Parcel Monkey and was expecting all sorts of problems!
It was actually one of the easiest and most straightforward transactions I have ever done! The courier turned up as expected too! #result
25/08/25 by Aneeebel
Service is on the intensive care utter rubbish lost my parcel 3 months down the line l’m being told we are still investigating . Very bad service.
25/08/25 by Leonard Dende
Collected by lovely chap who helped me with labels and delivered the following day!
25/08/25 by Linda Wilcox
Easy to use & really helpful that both labels & customs forms. I was mailing artwork to Texas & it arrived 48 hours after collection in London.
25/08/25 by RCAP
Great service reliable and cost affective
25/08/25 by Richard Strohacker
Amazing very quick, will use again
25/08/25 by RACHEL
Where is my parcel? Not deliverred
25/08/25 by Paul Stovold
Easy to make a booking for a parcel collection.
25/08/25 by Margaret Burns
Quick, efficient and reasonably priced.
25/08/25 by Barbara Miller
The site has suddenly stopped taking my business card. Which I use regularly else were. So I am having to use my personal card and then transfer the cost from my business account. Also I don’t know how to get invoices for our accounts
24/08/25 by vivienne walton
Sent my parcel with FedEx and payed extra money because it said will be delivered in 4-5 days. My parcel been collected from home on Monday, and didn’t arrive yet. It will be scheduled for delivery after Tuesday, so 10 days and not 4-5 as advertised. Also, when I picked up the service the only option was to get the parcel to a FedEx shop. Been to 4 FedEx shops, that I found on your website, but none of them was able to take my parcel due to an error. Went home trying to find the reason it wasn’t accepted and I didn’t find any information. I was able to schedule a collection for the next day, between 12-3pm, instead. Driver didn’t show up at the scheduled time, he did arrive 2 hours before. What about keeping the schedule as requested, because people are not home on Monday all day. Very disappointed about all service provided by FedEx, will be the first and last time I’m sending with them. - exceeded time of delivery with at least 5 days - unable to leave the parcel to a FedEx shop due to unknown error in the system when parcel scanned - no information about the error anywhere - very difficult to navigate thru FedEx website - driver didn’t respect the scheduled time collection
24/08/25 by Simona
I still haven’t received my parcel, it’s been a week now, it should have been picked up last Monday 18th and take 2-3 days. The address it was coming from said that, as of Saturday, it hadn’t been picked up yet and was still sitting there!
24/08/25 by JB
It works ! All good
24/08/25 by Mr David Curzon
Would have liked to known when parcel was delivered but
23/08/25 by pete salt
Tried to cancel prior to collection Chat response wasn’t responded to Item collected without wanting it to be Delivery never arrived Item lost
23/08/25 by Customer
Really easy site to use,very user friendly.
23/08/25 by Arthur
I am absolutely distraught and angered by the level of care for my package, it had come absolutely destroyed, smashed in, and battered with contents within the box leaking and melted. I would have thought there would be proper upkeep of my items due to the fact that I had mentioned it. However this was not the case, I am deeply enraged as I am simply moving to higher education and this has destroyed my expensive books.
23/08/25 by Customer
Easy to select a service based on package weight and dimensions. Simple to book but tracking needs work as difficult to identify courier tracking number and use on courier site to follow package. ParcelMonkeys tracking is fine but it is delayed compared to actual package movements. Otherwise a great service particularly for difficult packages.
23/08/25 by steve jolley
not delivered to customer - had to travel 15 miles to PO shop to collect - was not advised of this so long delay
23/08/25 by R. Turner
Hi, I have recently been using Parcel Force but since they have changed the website and made it so hard to use, I thought I would try parcel Monkey, it was nice and easy and straightforward, I do send quite a lot of parcels, and I will be using them quite a lot in the future, thank you for a great Easy service
23/08/25 by Customer
My item was picked up on the day specified and delivered to its destination safely.
The only thing concern me was that I did not get any email confirmation after it was picked up. I only found after I got email from the shop.
22/08/25 by Amrat Nathu
Delivery wise I was happy enough with PM and Parcelforce..However and I dont know who was to blame but Im pretty sure that during the process I was charged VAT first on the Parcelforce delivery and Insurance quote taking the cost to approx £35 and on completion of the order VAT again on the £35 taking the cost to £42 plus. I was too busy at the time to query the matter and decided to wait until you requested feedback.
22/08/25 by Douglas Campbell
website is susceptible to spam mail
22/08/25 by Mr Michael Smith
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