We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,975 reviews.
easy and quick to use, will definitely use again
09/12/25 by bruce
Sent 6 parcels on 24 hour delivery but only 3 arrived and four days after they were sent
09/12/25 by Customer
My experience with Parcel Monkey has been awful from start to finish. I was told they were “chasing the courier” for updates, yet the courier’s own tracking (which Parcel Monkey can see) already showed the parcel had been found and was out for delivery. Completely unnecessary and misleading communication. No email or text was sent to the recipient before either delivery attempt, and no note was left. On the second attempt the courier suddenly demanded customs duties in cash, with zero prior warning to either me or the addressee. To make matters worse, the tracking still shows “Attempted delivery” from the previous day and has not been updated properly. The parcel was supposed to arrive in 3 days — it took 12. Unprofessional, confusing, and honestly unacceptable.
09/12/25 by Bart & Scott
Only used these guys occasionally but always been simple and good value for money
09/12/25 by Tony F
I chose Parcel Force on Parcel monkey. Paid £68 for two boxes of china to be collected and delivered to me. The boxes had been well packed and marked fragile contains china. One box arrived and half the goods were smashed. The other box arrived three days late and again half the china was smashed. Absolutely disgraceful. Needless to say I shall be seeking compensation this china is no longer made
09/12/25 by Elaine Johnston
Easy to use and good choice of services and prices
09/12/25 by Mrs Heidi Hansford
Fast package from uk to Georgia USA
09/12/25 by G BettCustomer
The process and the collection went very well but the delivery at the destination was a disaster. Dpd took the parcel to the wrong address several streets away from where it was supposed to be delivered!!! The kind of **** I expect from Evri not dpd...
09/12/25 by Jon
Great service parcel delivered on time.
09/12/25 by Tim Bell
Parcel is lost at customs. Cannot contact anyone for help. You can’t speak to a person and the phone system isn’t flexible enough to deal with my query. Very disappointed.
09/12/25 by Anthony Williams
Great value
09/12/25 by Ashley Ware
3 tob5 day delivery no update no communication 5 days after shipping still showing in destination county
09/12/25 by PGM
All went smoothly again!!
08/12/25 by Gary Walker
Excellent service
Very good service, on time delivery.
I have used another service prior and I found Parcel Monkey easy to use with a reasonably priced service
08/12/25 by A.Harris
My parcel is stuck in the USA. awaiting further information. I have tried to contact Parcel monkey to no avail!! There is no email address and the live chat went dead. Not happy. Dont know what I can do next !!!
08/12/25 by Penny Taylor
Excellent service
08/12/25 by Denise Petro
postage purchase very good. Just a shame that EVRI took 7 days to deliver it./
08/12/25 by Bob P
Very reliable and secure
08/12/25 by Susan Garrett
Hyper convenient and great price comparison.
08/12/25 by Anthony
excellent service cannot fault!! found us and very polite driver. would use again million % thank you.
delivered next day and tracker was spot on
08/12/25 by DPF Experts
As of now the parcel appears to be lost, we have contacted yourself to check its wereabouts as we do not know the delivery company in Australia to check with them its location, this is what you are supposed to be doing according to your online chat representative last week
08/12/25 by Mr M Barwell
The method of detailing each item is onerous. The app could do with a save and return facility. Your links to the hs codes are too generalized for gifts. The french have a form that generated a bar code that is accepted by the parcel sender and is much easier. The pricing and pick up was very good but the recipient had to pay an extra 48eu to get the parcel.
08/12/25 by Kevin Fowler
Collected on Tuesday 2 Dec.
Arrived safely 6 December at destination. Good delivery time for busy Christmas period.
08/12/25 by Maureen Stafford
Quick and easy to submit parcel details. Parcel delivered to Australia within 10 days, excellent service.
08/12/25 by Robert McLaughlin
Consistently offering great prices for international shipments
08/12/25 by Robert Fairer
The parcel should have arrived a few days prior to delivery and my daughter had to chase it up.
08/12/25 by Gina Gratton
It was great to see all the different prices without having to go to lots of sites
08/12/25 by Veronica
Simple, Straightforward and more importantly delivered on time. Booking process was easy.. great price. Could drop off the parcel on a Sunday evening.. that was super convenient. Would definitely recommend
08/12/25 by Ram
Next day delivery booked . First 3 drop offs didn’t take Fed ex though they were listed as my nearest options . Some kind of software error on next 3 drop offs - found out at attempt number 6 that it was a software error agents didn’t seem to be aware just couldn’t process the item . Success the next day Tuesday . Next day delivery delivered on Thursday . Missed the recipient who is now away for 1 month without the gift intended for the journey .
08/12/25 by Loriana Adams
Gave me all the options. Chose UPS to send Christmas parcel to Hong Kong. Collected and delivered in 2 days - unbelievable.
07/12/25 by Chris Berry
Always great service
07/12/25 by Clare Grew
Parcel held up in US Customs and I cant find out what to do to release it. Struggling with contact and lack of ownership by anyone.
07/12/25 by Graham
accurate and seamlesss
07/12/25 by Recipient
Quick delivery polite and respected my property
07/12/25 by joycrosby
Fantastic, easy to use and collected from the house. A brilliant way of sending parcels to an elderly friend abroad.
Excellent.
07/12/25 by customer
Simple to book,
We dropped parcel at the post office.
Delivered fast and efficiently.
06/12/25 by Jen
The parcel arrived eventually after 3days, one driver said we missed you with a dark photo, didn’t even turn up, said delays on first day and the last driver was delayed though at least they delivered late, we were grateful for this, this was after contacting the courier service to finally ensure it would be delivered, being an expensive item!
06/12/25 by Jeff
Parcel Monkey made it very easy for me to send a parcel from England to USA. With just a few clicks I could see all my options and their costs.
06/12/25 by Colin
I admit we put the wrong number on the parcel. No. 9. Should have been no.19. The parcel was returned to the depot. Great we thought as No. 9 is a new build empty because it’s not been sold! Cannot understand why the parcel was not returned back to us. But we have been advised per your system that ithas now been delivered to an empty house per your records!! No picture of the house but then that doesn’t seem to have been an option
06/12/25 by Chris FennerCustomer
Parcel returned with no reason Do not use, waste of money
06/12/25 by Gavin Lowrey
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
