We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 216,756 reviews.
satisfactory and efficient service
10/06/21 by Abdulhusain
They sent me an email to say that my Cabinet could not be returned to the store as the size and weight were not correct. I had to pay more for haulage (even more than the price of the article ) even though the weight was half of what I’d stated. Right now I have no idea where my cabinet is. The store says it’s not been delivered. I’ve had to abandon it through frustration. I don’t have the time for this nonsense. (eBay tried to help but got no further with them either.)
10/06/21 by Marijke Lewis
Easy to use, seemed good value for money options. And parcel delivered safely!
10/06/21 by LisaT
Ive used several online parcel shipping comparison sites, but keep using ParcelMonkey regularly. Why, sensible shipping prices, good insurance prices. AND, the very fact that when you email them with a problem they actually sort it out. Very pleased with this company.
10/06/21 by Mark
Amazing service. Picked up 2 parcels from local PO. On Thursday afternoon. Delivered Saturday morning to Southern Ireland
10/06/21 by Customer
Once again 10 out of 10. I can only say that i find this the best way to send parcels at the best prices .I have used parcel monkey for both UK and European parcels and all have arrived safely.
10/06/21 by ALAN
I’ve used parcel monkey several times now. The site is very good and easy to navigate and the prices and service details are well explained.
Choosing the service is easy, paying simple and it just works. Truly a great experience.
10/06/21 by Gordon
Absolutely appalling service. Parcels all arrived late. When I contacted customer service they were unhelpful and the insurance that I took out is apparently useless as they will not compensate me for my late parcels even though I’ve had to refund my customers. So I’m out of pocket by £110.
10/06/21 by Customer
Both the guys who collected and delivered were handling the luggages very carefully. 5 stars for them.
09/06/21 by Customer
Easy to use
09/06/21 by customer
Turned up on time delivered on time
09/06/21 by John
Excellent service. I am very pleased with your speedy work. I will loves to used more of your services always.
09/06/21 by Customer
Easy to use
Very comprehensive and allowed me to compare carriers to choose the best to suit my purpose.
Will use this again
09/06/21 by Christina Pease
Easy set up of delivery, good value, got to me on time. Good job
09/06/21 by Mike
GREAT VALUE AND SUPER EASY TO USE.
09/06/21 by Trophyboy
Efficient service, very professional. Thank you.
09/06/21 by Catherine Ashfird-Okai
09/06/21 by David Johnson
Reliable and prompt
09/06/21 by David
Sent a package to Russia on the 09/04 and everything looked like it was going fine. Shipping hasnt updated since the 20/04 and now the parcel cant be found. Absolutely zero help in trying to get a resolution and have just been told that it cant be found. No refund so now were £80 shipping and a £900 of product down. Avoid at all costs and just go direct to the courier as these people dont care, they just want your money. There is no benefit in going through a third party like this.
09/06/21 by Mark
All went okay until I was charged for incorrect weight. Utter rubbish. Dimensions and weight were correctly inputted. We have an extremely accurate set of scales for mixing vehicle paint. The 1.2 kg became 19.0 kg! If i don’t receive a refund then this will be my last time using parcel monkey. Pure scam.
09/06/21 by J Cullen
Delivered on a timely manner as promised. No issues.
09/06/21 by Kristine
Absolutely terrible service. Highly avoid. There are better and cheaper providers out there. They happy to take your money but accept no responsibility for when things go wrong..
08/06/21 by Jas Sin
Delivered on time with no damage as it should be
08/06/21 by mr stephen lake
Quick and easy
08/06/21 by MI
I used Parcel Monkey for the first time. It was simplicity from arranging the pick up to the delivery of the items. The delivery guys were pleasant and very professional. The two items were fairly heavy yet they carried them both up several flights of stairs. Great job!
08/06/21 by Joseph Marshall
Fantastic, picked up on time and delivered next day, what more could you ask for. Thank you PM. Tony
08/06/21 by Tony Enrico
Very dodgy company BECAREFUL OF A SCAM. Failed to deliver my parcel, charged me twice, they charged me again to return my undelivered parcel and now they refusing to refund me all together !!!! They may be going out of business and they scamming everyone on their way. Avoid at all costs. Will be reported to trading standards.
08/06/21 by M B
Colis du Royaume-Uni en France arrivé en une semaine. Pas de problème particulier. Bon rapport/qualité prix
08/06/21 by Mél
Prompt this time .
Still owe me £60 for a rug of mine last year you l
parcel force spent 2 weeks leading with me to try and find it .
It was deemed lost .
Then you would not let me claim because u hadent done it within 7
You dont deseve my custom.
Graham Durrant. Fly-Away rugs.
08/06/21 by Graham durrant
First class service, cheapest price via parcel monkey, pick up and delivery could not have been better, excellent very easy and tracker system is very good
08/06/21 by Melvin Aird
excellent - no problems!
08/06/21 by Customer
Be very very careful with this company They have now resorted to taking payments out of your accounts 3 times
08/06/21 by Chris
Our Response: Hello Chris,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised by the team to provide some information.
Parcel Monkey Team
Great service very easy to use recommend
08/06/21 by Dan
Excellent service,reasonable prices and had recommended some of my business colleague to use parcel monkey.
08/06/21 by Customer
Great reliable service
08/06/21 by Gary Kirby
Once again,used PM for large parcel from UK to China.Simple paperwork,saved 50% in charges compared to mainline Post providers and parcel just arrived safe and sound.Very happy.
08/06/21 by John Hutchings
Very easy transaction throughout and a good choice of service providers at a good price.
08/06/21 by K H - Newcastle
Warning, Additional charges are fradulent and can be applied with no evidence to you after the items have been delivered. Now looking through the reviews it seems this is a common practice of parcelmonkey. In my case, I took the items to the post office where they were weighed, and sent on. After being delivered I was sent an email that my costs were being doubled and that my package was 400% heavier than I had indicated despite them being correct when I handed them into the post office. As per usual with this sort of company, no adequate response just the usual ‘Sorry - your wrong’ without any evidence or proof. This means parcel monkey can apply these charges whenever they like and without reprimand:
08/06/21 by Scott
Fantastic service. Really good set up and because my parcel was tracked I could prove return of item so I got a full refund. Would definitely use this company again.
07/06/21 by Customer
Lost Parcel Lost Money ( 7000 ) They scam dragging case for a year with no resolution claiming I never filled in form in 7 day. Never been provided any form. Really Bad Company. SCAMMERS
07/06/21 by John