We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,567 reviews.
Easy to use
Lots of delivery options
Very good website quick and easy to use
06/03/26 by Michelle Greenwood
Great service, very competitive and a great service 100% recommended
05/03/26 by Customer
Very easy to book another smooth operation
05/03/26 by Gary Walker
Basically the first / days nothing happened no messages no pick-up. Went on line to get it sorted . All done in one day. But after I had rebooked.
05/03/26 by Customer
Awful customer service. No accountability, no escalation and after 5 weeks of asking for a Proof of Delivery, this morning a new agent to the issue informed me my parcel was delivered - yes, it was on Feb 20th but to who as the intended recipient has not received the item, hence the ask for a POD. USELESS, DO NOT USE
05/03/26 by Alison
GOOD SERVICE
05/03/26 by customer safdarali sabur
AVOID! This company is awful! my parcel is stuck at customs, and they cant seem to assist with completing the correct forms or answer a simple question. Trying to get hold of them or anything done properly is a nightmare!
04/03/26 by Rosie Barker
The company is aptly named, staffed by monkeys, on the phones snd in the vans, avoid at all costs
04/03/26 by Mark stephens
Great service. So easy to use
04/03/26 by Pat Young
I always thought Parcel Monkey was like a comparison site where you find the best carrier and then buy the label through PM. But it turns out that if the carrier (e.g. UPS, Courier etc) returns the item to sender, PM will have put their own warehouse as the sender so it will go to them, and they will then charge you a fairly high postage fee plus an admin fee to actually send it to you. Having the parcel go to PM doesnt add any value to anything and actually makes things slower since the return will be in two stages. There is no reason for PM to overwrite the original sender address with their own. Since there is no real service provided (the parcel could have just as easily been sent straight back to me) I think it is fair to compare this to a window repair company that goes around smashing peoples windows at night. Wont be using PM going forward, just use underlying carrier instead.
03/03/26 by Gus Hogg-Blake
Great service as normal
03/03/26 by Andy Younan
Havent notice any problems with this service. It works very well when my in laws send parcels for grandchildren and to my wife.
03/03/26 by Tigran H.
I started a international delivery shipping with them with 14.5 kg weight and i dropped it off to them at a post office and next day the parcel get delivered back to me and no serious response from them they only say they will email and no assurance of moneg back as well spended 95£ for nothing
03/03/26 by Anisha Chy
Marthee was a great help to me 5 * chat
03/03/26 by Jamie Baker
easy to book - collected when they stated - delivered when promised and a very reasonable price!
02/03/26 by Wendy ETHERIDGE
No problems
28/02/26 by FRED SAXON
Always use parcel monkey for large parcels , seems to be a really good service
27/02/26 by Robin
fast reliable service at the right price. Excellent. Will use again.
27/02/26 by Lilian felstead
Parcel was lost in transit. Was in contact with Parcel Monkey team the whole time. I asked what their timeframe was for resolving this and when they now consider it a failed delivery. They didnt give me a timeframe but kept delaying and delaying. I insured my parcel, but because of their delays and not letting me know the timeframe to claim on insurance, I lost £450 claim, due to needing to claim within 30 days of posting. Furious! As was in constant contact, and they did not tell me at any point, even though I asked.
27/02/26 by Victoria
Great website for booking in bulkier eBay parcels, easy to use service and offers a good selection of couriers
27/02/26 by Harry S
Excellent, speedy, hassle free
27/02/26 by Stuart Godden
I paid for next day delivery which didnt happen when i was tracking the parcel it left us at 1pm on the Tuesday and next was in the Coventry depo at 8am the following morning but it was still there the following day when speaking to customer service they couldnt give a reason why overall absolute terrible service and will not recommend to anyone
27/02/26 by T.C Morris
Very fast service. Cheaper and quicker than post office
27/02/26 by Mrs Patricia Leonard
Parcel collected and delivered on time as specified.
26/02/26 by PATRICIA QUINN
Excellent service.
Easy to manage, swift ‘delivery’ of the necessary labelling; DPD did a really good job collecting and delivering my parcel, all the time keeping us updated about collection and delivery.
26/02/26 by Lynda
Easy to use website, great for price comparisons. Parcel picked up within a given one-hour time slot and delivered the next day.
26/02/26 by Customer
Swift delivery and great service
26/02/26 by Chris Edwards
sent a small parcel last Thursday 19th FEB and now a week later still not arrived and missed todays event the goods were for
26/02/26 by Customer
Excellent service
26/02/26 by Chafih Assam
The parcel was collected on time but delivered three days late.
26/02/26 by alec watt
This company is an unmitigated disaster. I wouldnt trust them to send anything, anywhere. So far they have lost my parcel and are now requiring huge amounts of evidence to prove my loss of a nominal 25 pounds (the limit of their basic insurance). They market themselves as a delivery intermediary. What they dont tell you is that they underprice the trusted providers until you try to book. At this point they hike up the proper providers price while suggesting you use a cheaper alternative. The cheaper alternative then lose your parcel. I would recommend going directly to a respected delivery company and cutting out this shady middle man.
26/02/26 by Rob Collins
GOOD PRICES, EASE OF USE & RELIABLE SERVICE
26/02/26 by Maura Cassidy
Fantastic quick and easy service
26/02/26 by gemma wisdom
Used this company twice both with failed collections my advice would be to book direct with the courier miss out the middle company for sure
26/02/26 by Shaun Brown
Should’ve just used parcel force and saved 10 pounds
25/02/26 by Jonathan custyCustomer
Quick delivery, clear updates.
25/02/26 by Steve
Item arrived on time . Thank you very much
25/02/26 by Customer Herb McCullough
easy to select my parcel details and choose my preferred courier parcels always arrive safe and well at best prices Thank you
24/02/26 by Trevtron
Always so easy to deal with and if there is any issues there is always a quick message return on any queries.
I wont use another company.
24/02/26 by Trojan Nutrition LTD
Awful. Booked a pick up and delivery through the platform on 12th Feb. Almost 2 weeks on Ive had 2 no shows and 2 postponements. Money taken and nothing to show for it. Customer service was basically a case of sorry, not our fault or problem. Why bother listing Evri as a trusted delivery company when they clearly arent. Flop.
24/02/26 by liam mcsherry
