We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 191,746 reviews.
Booked a collection service with DPD. On Day 1, the courier did not show. I re-booked for the next day and spoke to a customer service rep on live chat who assured me the courier would come for the re-booked day. Day 2, again, the courier did not show. Contacted customer service rep on live chat whos offered me a refund as a solution. What an absolute waste of time.
18/06/19 by Jon Nolan
Excellent! The courier service required, at a great price, was found and booked within minutes.
18/06/19 by JL
No issues whatsoever, straight forward process from start to finish. Parcel collected and arrived to me on specific date. Would definitely use Parcel Monkey again!
18/06/19 by Jason Bell
I’ve got to pick one star because it can’t be below that. 4-5 day service to China, 20 days if I’m lucky. How do these people expect businesses to operate when they give a service as poor as this. Customer service is a joke, just the usual we will be back to you, this dos not solve the problem, action does. The mark of a good business is that it recognises there is a problem, and secondly how they respond to it. Next time I will stick to Courier or fedex.
18/06/19 by Robert Duffy
I am still waiting for my boxes to be delivered in Corfu 2 weeks after they were supposed to have been and Parcel Monkey have done nothing to sort this out other than giving me a phone number for the national postal service in Athens and said I should chase this myself! Very poor service and very poor customer support.
18/06/19 by Eleanor Bowen
The whole experience was totally effortless. I weighed, booked & boxed the parcel, which was a small counter fridge. The courier arrived on time and the parcel arrived at the destination safely.
Thank you very much. I’ll use your service again and will highly recommend
18/06/19 by Mrs Dina Bockhart
Grest cheap reliable service how posting should be !!! be will use again
18/06/19 by Guest
Fast delivery with the best search with the cheapest price of couriers
17/06/19 by Customer
Great we were in England and had to get clothes back to the USA because our baggage would’ve been too heavy we really appreciated the service and it was delivered in three days and £150 less than royal mail
17/06/19 by Patrick Shannahan
Excellent service giving alternate prices from courier/delivery companies - saving you money
17/06/19 by Mike
Brilliant site really easy to use definitely use again thank you . ????
17/06/19 by Doreena Taylor
Brilliant as usual everything great
Thank You ????
17/06/19 by Customer
I have used parcelmonkey a few times now.
Each time sending things to myself from England to Germany instead of taking a suitcase on the plane.I used parcel force each time. Collected on a Thursday and delivered on Monday. Though you can forget the tracking with parcel force, the box still arrived 2 working days after collection which is the most important thing.
17/06/19 by Millie
easy to calculate the price and many options are given, eg to drop the parcel off or wait for the provider to collect it.
17/06/19 by Customer
The goods were thankfully all accounted for however the parcel which was brand new when packed was considerably damaged, split open on the side and had obviously been bashed about in transept. Will use again but will be securing even more in future and so having to use more tape.
17/06/19 by Sarah
very poor customer service
17/06/19 by Customer
Just a **** company... Avoid if you know whats good for you. Youd get so much more sense from Monkeys than you will from Parcel Monkey. Ill never understand how theyre still in business... Just take peoples money, promise they will deliver and simply dont! thats typical Rip off company at its best. If you only ever read one review, make it this one and save yourself a whole load of problems - avoid Parcel Monkey.
17/06/19 by Morgzplayz Legend
I am so impressed with Parcel Monkey. I send parcels to Ireland and they get there extremely fast, much quicker and cheaper than Royal Mail. Tracking all the way.
Will use again soon.
17/06/19 by Trudie
Everything was straightforward and easy . There was a bit of a glitch with the actually delivery as its a difficult address to find and the customer service team were so helpful and completely on the button.
Highly recommend
17/06/19 by Kaye
Simple to use. Great prices, tracked from pick up to delivery and it got there. What more can you ask for?
17/06/19 by Customer
Parcel arrived when stated great service every time I have used the pickup service
17/06/19 by Dawn Booth
Very quick, excellent service.
17/06/19 by Cobweb Solutions Ltd
Always collected and delivered on time for a good price
17/06/19 by D Thompson
Only thing I would say is an estimated time window for collection would be good aside from that brilliant service.
17/06/19 by Customer
Superb! Great service
17/06/19 by James Richmond
I sent 7 parcels 1 of them still didnt arrived and I got an email saying the adress is not correct please contact Fedex yourself... Well first the adress is correct so you perhaps should check if the others parcels had been delivered or not and then as I am paying you, you should call me and then you try to contact and deal with Fedex over the phone as I lost 30mins trying to reach them at the correct service (by the way 0.15 cents per minute). And also the first 4 parcels arrived in poor conditions, all openned, well obviously had been handled with no care at all. I used you services hoping you choose the most careful and serious delivery services regarding your experience and if i have a problem i can easily chat directly with you... But no, unfortunately just an other middle mam company trying to make a profit.
17/06/19 by Mr loic egalon
Great service and better than expected.Large Parcel collected Monday Morning in USA Tuesday Night and Delivered Wednesday afternoon .
16/06/19 by Des
Easy to use website showing comparative prices and link to tracking data. No issues with collection or delivery. Would happily use again.
16/06/19 by Jeevan Duggal
Improved site and easier to navigate. All worked perfectly. Very happy with the whole service and my parcel arrived exactly on time.
16/06/19 by Rich Simpson
Great price and great service. The parcel arrived ahead of time as well.
16/06/19 by Chris Allcock
Did exactly what they said they would
16/06/19 by Customer
Brilliant service. Parcel afely arrived to France.
Collected Monday. Delivery Thursday.
100 % Satified. Thank you.
16/06/19 by Lindsey Hamlett
Simple and efficient
16/06/19 by Er Da
Efficient and good value
15/06/19 by Customer
I would like to recommend Parcel Monkey to everyone.
15/06/19 by Customer
Great service
15/06/19 by Vincenza
The documents should have been hand delivered on the 14th June in Alberton,South Africa and it was not done. No one has contacted the person who is waiting for them to let know of the delay. Parcel Monkey should be keeping track of this delivery.
15/06/19 by Concerned and worried Customer
Parcel Monkey lost my parcel, after 6 months and numerous hours of going back and forth with a faceless and voiceless support service they offer me a settlement of a disgusting £100. Value of the content of my parcel is around the £500 mark excluding the service fee. And get this they wont even refund the booking fee after apologizing a dozen times and admitted it was their fault. Thieves, for anyone out there thinking of making use of Parcel Monkey, please reconsider. The service is cheap for a reason. If you want your parcel to be safe, rather spend a few more quid with a respectable service provider
15/06/19 by Le Roux
Parcel arrived in good time but was damaged. Seeking compensation.
15/06/19 by Customer
Excellent service
15/06/19 by Pauline Newbould
