We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 222,905 reviews.
Useless. Yes matched me with cheapest courier (parcelforce) who damaged my package in delivery and refuse to concede any responsibility. So parcel monkey ‘worked’ as such, am I happy? No. @ParcelMonkey you should ask users what they are shipping and only include results for couriers that accept packages of this type and that they are covered by insurance etc.
03/05/22 by Matt Crane
Easy to use service & great service from the couriers. Would recommend
03/05/22 by Emily Daly
Fosse Way honey products delivered quickly and efficiently on ParcelForce, booking on ParcelMonkey making it great value.
02/05/22 by CHRIS ATKINS
Very fast service and had no issues.
02/05/22 by Customer
Quick and easy to use and a good price
02/05/22 by Jennifer Tucker
Fast parcel delivery with tracking.
02/05/22 by Julie Hale
Very good and helpful service from Parcel Monkey
02/05/22 by Jenny
Very easy to use and very good price via parcel force.
02/05/22 by Customer
Whilst the parcel did arrive within the estimated time, service would be greatly improved if tracking information was kept up to date. For at least 6 days it stated it was sorted and at international hub for export. The next day it was delivered.
02/05/22 by Mr ALAN BUHL
Collected and delivered on time
02/05/22 by Mr A Walker
Always great service ????
02/05/22 by Nicola Jamieson
excellent service, quick and resonably priced
02/05/22 by Customer creatiques bridal boutique
Parcel was not collected when I arranged had to contact Parcelmonkey to rearrange because of this my parcel was late . Wont be using again as this is second time they let me down
02/05/22 by Princes End Garage
Very good company, will use again.
02/05/22 by Mr Hartup
Usually really good, this time terrible.. don’t choose ParcelForce
01/05/22 by ArtAngels
Easy to use collection and delivery on time
Will definitely use again.
01/05/22 by Alan
I left my hand luggage with car keys in my hotel on the way home from a family trip. The hotel was happy to help but I had to arrange a courier myself. I arranged it online with minimal effort. Parcel labels were emailed to me and I forwarded them to the hotel. I was able to track the parcel online and it was delivered 20 hours later to my relief. Excellent service.
01/05/22 by Customer
perfect website. self explaining easy process.
01/05/22 by Hans Brandt
Our fridge arrived totally battered and broken ???? I’ll be raising a case with the insurance
01/05/22 by Dawn Tilley
Well, TBH- I was little afraid about the courier from parcel monkey as was doing for first time and they were inexpensive. I took a shot and now I am.so relieved and happy with their service. The courier guy was also helpful and they indeed delivered on time. They gain the trust and I hope more services. Recommended!
01/05/22 by Customer
Fantastic service, number one for me
01/05/22 by stuart
Easy to use service.
30/04/22 by Customer
Excellent service time and again
30/04/22 by DEANNA
WHEN THINGS GO RIGHT GREAT SERVICE BUT WHEN THEY LOSE A PARCEL VERY DIFFICULT TO DEAL WITH, DONT LIKE ACCEPTING RESPONSIBILITY
30/04/22 by Customer
NIGHTMARE AT ACCEPTING RESPONSIBILTY
30/04/22 by Customer
THERE OK WHEN THINGS GO RIGHT BUT RUBBISH WHEN IT DOESNT
30/04/22 by Customer
ive been using them for years, but their approach has changed recently. So ive booked few parcels to be collected on Monday. Courier didnt bother to collect (Ive found out about that on Wednesday). Asked monkeys for help and JACKIE said that its kinda my fault that I didnt as for re-collection (!!!) EXCUSE ME ? I did my bit ! Ive placed and order and paid for it. IT IS YOUR JOB TO GET IT COLLECTED AND DELIVERED. It is your job to keep the service up and running ! Why didnt you notify me about failed collection ? why are you doing the business like its 1999 ? Disappointed big time. You should be helping me save time and money, not waste more of it. All my parcels are ebay items and quick turnaround of parcels is my PRIORITY. Not happy, let down...
30/04/22 by retro-wheels
Safe and speedy delivery
30/04/22 by Mauro Carraro
Quic easy , good price , spot on ;-)
30/04/22 by Tom
As always with parcel monkey , we send the box in good shape and the kg is correct . Then they report back with an extra charge . We all know that extra charge is false , as they say the scan from Courier has increased the size .Its not possible ... and they know it too. You book box size correctly with kg on premium scales as we have . Where is the issue, Courier or parcel monkey?If I ask for confirmation of your weight adjustment, .you cannot provide it.
30/04/22 by Philip
Always 5 stars, cant fault the service or prices
29/04/22 by Customer
So easy to arrange and always on time.
29/04/22 by Marion Muston
No problems, as far as I am aware. I know the parcel was collected as agreed, and safely delivered.
29/04/22 by Tom Brown
Great service and very efficient, thanks a million
29/04/22 by Customer
Im so annoyed, went ahead and booked a delivery with Parcelforce via PARCELMONKEY Everything was working fine, they were perfectly able to take my money. Soon as payment was made Website went down for maintenance, I have no proof of booking, no email receipt. So now Im having to book again with another company because my parcel needs to go today!!!!! Plus THEY DONT HAVE A PHONE OR CHAT OPTION!!! now Im paying double just to get this parcel out and having to bloody ring my bank for a refund!!!!
29/04/22 by Emma Matthews
Only website that I found easy to use
29/04/22 by RonaldKeeley
easy to book online and delivered on time
29/04/22 by Customer
This is the second time using parcel Monkey and again the have delivered a quality service with ease of use setting up, the usual shock as price increases at checkout due to living in Scotland, I was a little disappointed that from Edinburgh to Inverness, both in Scotland there was still a hiked price, I dropped a star due to the instructions for courier not being followed, but the parcel arrived.a day later than advertised but I didnt pay the extra for delivery guarantee, but will use again for sure.
29/04/22 by Stuart Mackay
I dont understand why next day does not mean next day. I purchased on Tuesday for pick up on Wednesday but instead, you picked up on Thursday.
29/04/22 by Robin Colla
Good sercices
29/04/22 by LEFKO MIHAI
