We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,283 reviews.
Only giving 1 star as not possible to give zero stars! TERRIBLE SERVICE - DO NOT USE! I tried to use Parcel Monkey to send back a toliet to Victoria Plumbing. Booked a 24 service on Mon. 25 Aug. for collection Tue. 26 with Parcel Monkey via Parcelforce. Was not told at point of booking that collection would be anytime between 08:00 & 18.00. Waited in all day, no collection on Tuesday. No updates, no reply to my messages via their dashboard, no collection Wednesday. On Thursday was advised would be rebooked for Friday 29 Aug. Again, waited in all day, no collection. Eventually asked a friend to help me carry the heavy 30kg toliet down my 3 flights of stairs and drove all 3 parcels to my local Royal Mail Sorting Office, where they finally started their journey. As others have said, all Parcel Monkey staff do is lie and tell you that the courier is on their way when they are blatently not. NEVER AGAIN!
30/08/25 by Hilary Gooodfellow
Mostly good service occasion glitch but overall pretty good
30/08/25 by FRED SAXON
Never any problem with parcel monkey. But since brexit the customs forms are a bit of a pain.
30/08/25 by S CAVANI
I use the services of this company not for the first time. Always excellent results. Any questions and problems are quickly resolved.
30/08/25 by Ruslans
I purchased a car part and the seller, sorted out the delivery, the parcel had been collected and then I get a messege of the courier asking for £110 insurance refundable once delivered, after asking what company he works for he said parcel monkey, so Im not sure if you guys are to blame as of the situation, but the courier said he wont deliver the part untill the £110 is paid even though he collected the parcel earlier in the day. Is there anyway I could contact someone to see if it is one of your actual drivers or just a scammer?
30/08/25 by Pawel
no more Parcel Monkey end Courier
29/08/25 by Henryk Michalowski
First time using InPost intelligent lockers for me send stuff, dead easy and highly recommended.
Communications via ParcelMonkey are as good as ever, instructions easy to follow.
ABSOLUTELY RECOMMENDED!
29/08/25 by Andrew
My parcel was rejected at delivery location and no attempt made to make contact with us to find a solution so goods returned to us and we had to do an event without merchandise.
29/08/25 by Sarah
Paid over £150 a week ago for same day courier for an urgent medical device collection and delivery. Waited all day having chased 5 or 6 times to be then told no courier is available and so my request is cancelled. Disgusting service - DO NOT USE THIS COMPANY! You can’t talk to anyone - it’s all through online chat and they just tell you to wait in for the courier.
29/08/25 by Brad
Excellent service, as always. I have used PM on many occasions, they never fail to deliver. Highly recommended.
29/08/25 by Mr Owen
Needed to move a parcel quickly ... thus was a very easy and immediate wahvto compard options and get my shipped. Highly recommend
29/08/25 by Timothy Wilson
Awful service. Confirmed the order and happily took my money. Then when waiting on the label they say they cant send the the address they already confirmed. Now need to wait for my money back and spend more time looking for alternatives. Absolute joke
29/08/25 by Roger Roe
totally great business for them. Not only you have to pay them to arrange a collection. you also need to spend your time from 8-6 waiting for the so-called confirmed collection. and if you complained they will just book you for another collection. best way to spending your free time by live chatting with them and their answers are we cant do anything
28/08/25 by Pixxing monkey
Parcel stuck in Germany-was advised 2 weeks ago it was being returned and cannot get in touch with any human to help. Garbage service
28/08/25 by Darren Witcomb
Not even been delivered please contact me
28/08/25 by Nigel Extance
Cheapest option found very quickly
28/08/25 by Jansis
Last 2 collections have both failed to collect twice no explanation just re-booked for the next working day, paid for next day service and both parcels have taken over a week and half to get to the destination. Not sure if it is parcel monkey or the assigned courier but not good enough.
28/08/25 by Kim Nottage
Easy and straightforward to use
28/08/25 by Claire Evans
Paid over the odds for 3 parcels to get to their destination in time and no collection was made. The only way to contact anybody is via a messenger portal on your account page, no phone or email or live chat. Complained about the no collection, rearranged for next day and another no show! Now waiting 15 days to get my money back. No compassion showed or ownership of issues simply said it wasnt their fault.
28/08/25 by Sid Gornall
Really great service, easy to book, and easy to organise parcels going back.
28/08/25 by Kim
The collection never happened and the tracking links did not work - completely unacceptable. They re-booked it for me on a day I could not do without asking me. Then they re-booked it again but theres no communication through them of when the courier will arrive so we missed him. Then there was no communication on booking another visit to collect the parcel. Ended up getting a refund. Wholly unreliable, book direct to ensure you have notice of when a courier will arrive as parcel monkey does not pass on this information.
28/08/25 by George
Great service. Would definitely recommend and use again
28/08/25 by InPost
I chose the guaranteed 24 hour, next day pick up and delivery the following day, this did not happen. Our customer was desperate for the product and the delay was extended by the bank holiday weekend. A promised Friday delivery was delivered on the following Tuesday!!!
27/08/25 by alynwalker
Next day collection, did not turned up. Rebooked second time for a week later, didn’t pick up the parcel. Not pleased at all.
27/08/25 by Sj
They suspended my account, when i paid the fees, i wrote to them four times to unlock my account, but no reply at all
27/08/25 by abdou mant
My parcel showed as never having left the shop I dropped it off at. They didn’t really investigate , didn’t find the parcel . Despite stating that it was covered for £25 are trying to weasel out of paying and as a courtesy offered me my postage back. Avoid their customer service is slow and they don’t honour the contract.
27/08/25 by Lynne Ally Burrows
Parcel arrived late posted on 20/08 didnt arive till 27/08 was supposed to be 48 hours parcel force took parcel back as it had been infested by mice in there depot and had eaten some of the contents not happy at all
27/08/25 by Brian
Excellent,
To the point and very straightforward.
Excellent website and easy booking.
27/08/25 by David Jeavons
Shocking customer service! Twice the courier failed to another courier. No real apology the first time and they re boked a second attempt to which no courier arrived!! I have email customer service on three separate occasions - no reply. I have had to use an alternative provider as my return date was soon due. I have had no refund & no alternative way to complain - avoid at all costs
27/08/25 by Sam Raindle
Fairly Priced and Quick / Efficient service
27/08/25 by justin alogba
Easy to use fair price good service and tracked
27/08/25 by Terence
Actually delivered in time. All packages were fine and was super affordable!
27/08/25 by Customer
I lost 2 parcels jo information
27/08/25 by Customer
Parcel reached our grandson in record time thank you. Only thing I didnt appreciate was that his mother would have to pay import tax - oops!
26/08/25 by Patricia Gibson
I have had a dispute about a parcel delivery and trying to contact someone in the company seems impossible . No telephone number and chat live service that doesn’t work . No response to messages sent all in all not very happy with there customer service
26/08/25 by Richard
Parcel never got collected and Courier wouldn’t help me as their system said my order number HAD been collected despite me confirming on multiple occasions that the bridal shop still had my parcel.
26/08/25 by Ashley Louise
The collection was booked for the following day.after contacting you it was finally collected three days later
26/08/25 by customer
Would rate Parcel Monkey A+ for easy fill in forms and quick collection of my parcel
26/08/25 by Allan Duckworth
Excellent service fast delivery an
26/08/25 by Jyotin Patel
Yet to receive a refund for a duplicate payment from Parcel Monkey and speaking with their customer services team regarding this has been a waste of my hours!!
26/08/25 by Pro Control Automation Ltd
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