We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 202,321 reviews.
arrived quickly and all well
29/06/20 by Michael Cadman
Easy to use helped me to get a good price for postage
29/06/20 by Victoria
As always, first class service.
29/06/20 by CustomerJeremy Barber
great partnership for any business
29/06/20 by Beads and Crystals Ltd
The price is almost too good to be true but I have used Parcel Monkey several times now and the service and reliability seems to be excellent too.
Its the compensation cover that is particularly good value. Cant recommend highly enough - the items I tend to post are so expensive to cover with all the other providers Ive tried that its often cheaper to deliver them myself!
29/06/20 by Sara Simmons
Never ever use again!! Parcel supposed to take 5-6 days to Australia by sir. 3 weeks later parcel gone missing and didn’t even leave the UK. Dreadful service.
29/06/20 by Customer
Very simple, thanks
29/06/20 by Wayne Nichols
Good service.
29/06/20 by gemma peters
Very please with the service, and highly recommend. Thank you A+
29/06/20 by Patrick Murray
ParcelMonkey used to be extremely reliable however over the last 3 months, service has dropped. Delivery is taking longer (understandably and probably due to Covid) however on some occasions, delivery was booked/confirmed and then collection never occurred.
29/06/20 by Customer
Great service I will use again
29/06/20 by Customer Ryan
Booked with parcel monkey, for a courier to come and another courier on a specific date from my home address. By 5pm the courier hadnt arrived. So I phoned them, only to be informed that parcel monkey had not informed them that this was a collection job. Wasted a day waiting in and had to take it to the depot myself. Real monkeys would have made a better job of the booking.
29/06/20 by Philip Lowe
fast, efficient
28/06/20 by Customer
There is no update on my parcel, I have paid for fast shipping now am being told to wait 7 days so they can find my parcel, what is this, highly advise you not to use parcel monkey as it is a scam
28/06/20 by Customer
Most competitively priced service. Bang on time for collection and delivery the other side. Very pleased.
28/06/20 by Brett
reliable service, parcel was delivered on time. I will use this service again.
28/06/20 by Mags
Excellent service and very good prices. Will use again.
28/06/20 by SAPEL TAGORE-EVANS
Excellent service. Parcel was picked up when they said they would and the recipient was delighted with the drop off
28/06/20 by Customer
Everything perfect
28/06/20 by Customer
Easy to find cheapest service for my needs.
28/06/20 by Natalie Alexander
Easy drop of point got to my customer the booked time when I booked it with parcel monkey 100% use parcel monkey again
28/06/20 by sharon --
Good and reliable service
28/06/20 by Mr Kolev
Provides quick, accurate and competitive quotes from different companies
28/06/20 by Toni
Reliable and efficient service. Easy to book, competitive rates and efficient customer services. I use them weekly and highly recommend.
28/06/20 by Irene Johnston
Efficient and polite. Punctual.
28/06/20 by Customer C Edwards
Excellent service byDP.D & PARCELMONKEY .Collected Mo nday lunchtime from Worcester U.K and delivered Thursday Lunchtime in OPAVA .The Czech Republic 24 hours ahead of Schedule , Thanks to both companies for First Class Service , Good lock ,David Taylor
28/06/20 by David Taylor
First time use and found website really fast and efficient. Delighted with ease of use and parcel delivered fast
28/06/20 by Cat Smith
Was a fast and reliable delivery.
28/06/20 by Customer
Great service!
I went with dpd international and everything went great, spoke to customer care once and they were quite nice too.
28/06/20 by Customer
Great end to end service exactly as advertised.
28/06/20 by Scott
fabulous service ... would always highly recommend
28/06/20 by sara
Helpful and easily organised, thank you.
28/06/20 by C-J Watson
Cheap and quick is an understatement
28/06/20 by Customer
My recipient had some difficulty getting in touch to arrange redelivery as parcel took 2 days to deliver but otherwise service was pretty good.
28/06/20 by Carol Stevens
Always deliver!
28/06/20 by Customer
Excellent and easy to use
28/06/20 by Vicky
Great service, good price!
28/06/20 by Lea Lago Nigro
A shambles-my parcel was not picked-up on 4 occasion and once I cancelled, the courier arrived! The only thing Parcel Monkey got right was my refund. I reverted to using the Royal Mail, which was reliable. Dont use Parcel Monkey but go direct instead. The promised savings are marginal in any case.
28/06/20 by Simon Penson
Courier stated parcel was 2.0kg and I was retrospectively charged much more than originally quoted. This was a small item; clearly weighing 300 grammes. Poor service.
28/06/20 by Customer
Prompt collection & delivery on time
28/06/20 by Paul
