We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,377 reviews.
First time using and found it very easy. Will definitely use it again.
23/01/26 by Angela
Parcel Monkey’s customer service has been extremely disappointing. I have a parcel currently being held in Germany, and despite multiple attempts to get help via their live chat, I have received no response for over 8 hours. There has been no update, no explanation, and no guidance on what is required to release the parcel. For an international shipment, this level of silence is unacceptable and very frustrating. I would not recommend Parcel Monkey based on this experience unless their communication and support significantly improve.
23/01/26 by George
I originally approached DHL directly who wanted £250 to send my parcel. I had a look on Parcel Monkey which is easy to use, especially for large bulky parcels and you can get the cheapest quote quickly. The initial price quoted was just over £100 with courier DX but was incorrect and it ended up being £30 cheaper at the checkout! Super competitive!
23/01/26 by Gr
My parcel is lost & they dont want to know.its been missing for 3 weeks.Uk to Germany.their live chat is useless.when my niece rings them they tell her it will be tomorrow well tomorrow never comes.will never use again
23/01/26 by susan trapasso
It seems this company is a scam . Im asking all people who have had their parcels lost or stolen to go direct to your bank or credit card company to get a chargeback i have had a very bad experience with this scam company and it also seems some of the reviews they have paid for ..so contact your bank or credit card suppliers and request a charge back ASAP They are scammers im having to do all this while grieving my mum who has just passed and no empathy from these scammers
22/01/26 by Maxine Graham
All went well. Easy to do, and compare costs from various suppliers.
22/01/26 by Rob Starkey
Stole my parcel now company refusing my refund dont use this scam company
22/01/26 by Maxine Graham
Easy transaction from me the sender. I cant comment on the delivery but I havent heard it hasnt been delivered on time.
22/01/26 by Keith Buckland
Dont ever use this service for the sake of your mental health. Its been 2 weeks since I shipped my package and I havent received it. I have sent multiple emails and nobody is replying. DO NOT USE PARCEL MONKEY. They dont have good customer service, I have been chasing and chasing at this point I would have to escalate
22/01/26 by Customer
Very smooth user experience, and integration with DHL
22/01/26 by Stefano Mersi
Easy process from booking to delivery. Interesting to see how the prices vay when the cost calculation comes up. This site consistently saves me money. Great service
22/01/26 by Mrs A
Picked up on the day that they said they would. An hour or two window would have been very useful, but had to wait in all day for a pm collection
22/01/26 by Consumer
Simple from start to finish. What else can I add?
21/01/26 by Chris
Quick and efficient
21/01/26 by Jane
Couldnt fault them,used UPS and got great price.
Sent some antiques to New York!!!
Collection on Monday morning delivery in New York Wednesday
21/01/26 by KATE BARTLET
Absolutely so easy from pick up to delivery and very quick.
Would recommend in an instant
21/01/26 by for your order Christina Hopkins
Professionalism, knowledgeable & kind MAUREEN
21/01/26 by Mr Roderick Macdonald
I always use PM for parcels as the set up to order and print a lable for within the UK and also abroad is very easy.
I had tried quite a few others for deliveries before PM and running my side line of supplying specialist vehicle parts when not touring with my non animal circus.
All different sizes and weights, collection or drop off, all sorts of providers and all at a brilliant price.
Over the years I have had to cancel a few lables and never had any problems.
Problems are answered/ resolved quickly and I recommend them, at least give them a try, its worth a punt as we say.
Dated 25/12/2025 as an Xmas present for PM.
21/01/26 by Karrier Bag
Website easy to use and parcel arrived in Hong Kong within 48 hours of leaving house in UK
21/01/26 by KCFoster
easy to use website good service
21/01/26 by patrick bailey
Great service, very easy to arrange, price good too!
21/01/26 by Damian Hutchcraft
Terrible. Parcel service used via fedex. Unable to contact fedex as they advised they would only deal with parcel monkey. Parcel monkey havent updated me for over week terrible service
21/01/26 by Consumer
Parcel monkey did well then parcel force decided to turn a 48 hr service into a 72 hour service so I didn’t get what I paid for
21/01/26 by Customer
My parcel was not picked up and I dont know how to either contact them or get my money back. Is this fraud?
21/01/26 by Allan
Bought my PARCELFORCE 48 label from Parcelmonkey on the 30th December. Posted on the 30th December at my local post office. Tracking shows 3 weeks later the parcel has not been delivered. Fault is with Parcelforce . Its not with Parcel Monkey
21/01/26 by NIGEL HYETT
Been charged but parcel never got collected have emailed but no reply Sent it direct with parcel force in the end and paid again they are fantastic it arrived next day
20/01/26 by Ian Lake
Bought an item from Ebay and used Parcel Monkey to arrange the shipping. I paid for next day delivery, fully tracked and insured. It was supposed to be collected from the vendor today 20/01/26 and delivered to me tomorrow 21/01/26. It is now 8 pm on the 20/01/26 and my parcel still hasnt been collected. The vendor is going overseas tomorrow morning and I now have a problem. I cannot recommend Parcel Monkey. I made numerous attempts to contact them, all fell on deaf ears. I am only glad I paid on my credit card as I suspect getting a full refund will be like pulling teeth. I wish I could give them zero stars, because thats what they deserve. I will put my reference number down , but frankly I am not interested in their excuses or utterly dire customer service. The clue was in the name I guess......monkeys.
20/01/26 by Nat
Parcel Monkey are usually decent to deal with but then you pick Parcelforce and they don’t turn up. They send you an email apologising and offering a reschedule or refund. You put in an email address and they’ve never heard of you. Parcel Monkey is their customer not you and to hell with chasing it up for a tenner.
20/01/26 by Andrew
The item was collected from my home as arranged. It was delivered to the recipient a day earlier than expected, so parcel Monkey did a great job.
20/01/26 by John Overton
Great, reliable and good value
20/01/26 by Emma Frame
fast and reliable
20/01/26 by steve
the PARCEL FORCE driver did not collect.
20/01/26 by CustomerSB CAR SEAT COVERS
The delivery was made on time
20/01/26 by VJSports UK Ltd
The collection took 3 days. Tuesday: nothing, Wednesday: Nothing. I chase up Parcel Monkey: call us if nothing by 6PM, BTW they close lines at 5PM. Then on the evening a text from DPD, then another text for the time and it went perfect. I paid for delivery NEXT DAY, and it took 3 days to be collected. It was said buy now before xx and it will be collect today: and it was not, nor the following day.
20/01/26 by Aude Murton
It did exactly what it said it would. I got various quotes to ship an item from UK to Singapore. I chose ParcelForce and the item was collected and delivered in the timeframes set out for a very reasonable price. The system was easy to use, and further communication was good.
20/01/26 by Edward
Excellent service
19/01/26 by Mrs Adepitan Ogedengbe
Efficient and as expected.
19/01/26 by Kathryn Saunders
Parcel was upgraded and paid for next day delivery, 7 days later delivered! Not happy, customer NOT HAPPY!
19/01/26 by Customercolin
AVOID THIS COMPANY – you MAY be lucky and have them deliver your item to your expectation. However, if you are in what appears to be a pretty large minority, and they do not deliver on the contract made between you prepare yourself for obfuscation and misdirection regarding their responsibilities and your rights as defined by the UK’s Consumer Rights Act. In my experience their tactic is to not communicate proactively and then, when forced to interact, they will express their regrets and then politely miscommunicate and mislead, likely in the hope that you will eventually get fed up and drop the matter. In my case I paid Parcel Monkey for a next day delivery service for an item which was then delivered several days late – a clear breach of the contract made between us when I paid them for the service (always remember that your contractual relationship is with Parcel Monkey and not whoever they subcontract to for delivery). After raising the initial complaint and hearing nothing from them for 10 days I had to spend the next 3 weeks repeatedly chasing them – with every communication amounting to ‘it’s the courier company’s fault not ours’: essentially, ’tough luck, go away’. These people know full well that my contract was with them and not their sub-contractor and that the Consumer Rights Act supports this, but they chose to feign ignorance of this when repeatedly pointed out to them. At my wits’ end with their ‘sharp practice’ and remembering I actually paid with a credit card I initiated a chargeback through the card company and told Parcel Monkey that they would be hearing from Amex. Parcel Monkey literally IMMEDIATELY issued me with a full refund after a month of messing me around … this is as clear a tacit admittance as you will get that they knew their obligation all along but instead chose to mislead their customer. Icing on their cake of dishonesty: two weeks later and I have still not received the refund!!! They may well reply to this review with platitudes and expression of regret – DO NOT BELIEVE A WORD OF IT – this is their model for customer interaction: veiled dishonesty.
19/01/26 by Adam
Did not happen on correct day Driver went to wrong address We were in all day
19/01/26 by Alan Blackmore
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