We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,617 reviews.
Reasonable price, lots of options, easy checkout.
23/10/26 by GaryR
I used Parcel Monkey to send a small parcel to the USA from the UK. That was on the 7th of August. I entered all the items on the customs form, nothing I havent sent before. I used the print in store option and stuck the label on. So far so good. Within days I receive an email saying my items didnt pass customs because the label didnt have the right information on. After not hearing anything for a few days I chased them and they told me the parcel was lost by the courier. Inconvenient but I thought, well, Ill get a refund for my items and for the postage. At worst use the "insurance" provided during the purchase process. 2 and a half months later nothing. Im out of pocket more than £50 between items in the parcel and postage and all I get is excuses or ways to delay reimbursing me for a simple case of lost parcel. I would not recommend them to anyone.
23/10/26 by Jeremy A
Mostly positive with a few irritations loading customs info..
23/10/26 by Richard Smith
Good website and choice of carriers, sent two parcels one arrived next day but the other took 36 hours longer, disappointed with the carrier (DPD), no comms for the parcel that arrived on time but a message re the one that arrived late. Not cheap to use but convenient and both parcels ultimately arrived.
22/10/26 by Hereford Storage
Very quick and efficient service
22/10/26 by MR ASHLEY WILKINSON
There communication is second to none and the parcel was delivered in excellent condition and there prices are very reasonable will use again Many Thanks
22/10/26 by Mrs Margaret Cummings
Easy to book always competitive prices easy to track
22/10/26 by mr stephen lake
My parcel was never collected, i was told i would receive a refund but the refund was never processed and they stopped replying to my messages on customer support
22/10/26 by amelia alleyne
Changed address details without my knowledge. Caused delays. More expensive than going direct to UPS. Pointless service
22/10/26 by Simon R
straight forward to use and parcel arrived at destination in good time.
21/10/26 by M R Allan
Great service. Thanks
21/10/26 by Marvin
Great competitive service
21/10/26 by Tim Gray
ease of use at the right price
21/10/26 by Steven
Great and reliable service.
21/10/26 by TRP
Arived safely and only 2 days longer than predicted. Went via Sydney to Perth.
21/10/26 by Fizz 47
Price,service, delivery, all good!
First time used, and was easy enough, given a time for my large parcel to be collected,which it was, .
Tracking was good, and the parcel was delivered as they guaranteed it would be.
No problems, will use again if need to.
20/10/26 by Graham Marks
easy, fast and transparent pricing
20/10/26 by chiara varese
Good service good selection of delivery services
20/10/26 by Tina Croft
Service was great and the agent was super hepful in processing an amended order for me. Thank you Mafe Cruz
20/10/26 by simon baird
Thank you very much Karla Culla for taking care of my problem so quickly.
19/10/26 by Sylwia Wiechowska
First time of using Parcel Monkey Placed a next day collection of a parcel - left w3wrds location etc 4 days later the item is still a the pick up location. 1 week now and they are apparently picking up tomorrow -this was supposd to be a next day delivery. Im looking into making a claim BUT after googling there is zero chance. in summary NEVER use an on line service tat provides NO details of its location nor any contact tel nos USELESS The parcel has no yea arrived so loathed to give reference no
19/10/26 by Andrew Ellis
I used parcelmonkey for shipment of a guitar from UK to US. They contracted out to UPS who lost the parcel leaving me out of pocket for over £400 as it musical instruments are not covered for compensation. I am entitled to a refund of the postage cost from parcelmonkey but I am getting no response from customer services. If I had gone driectly though UPS I suspect it would have been sorted by now. The point of using parcelmonkey for me was to heklp with customs forms and deal with any issues if they arrise but it seems a waste of time. Just go directly through the courier. Thats what Ill be doing from now on.
19/10/26 by paul bagley
I would give parcel monkey a mixed review based on my experience of sending several parcels with them over the course of about 12 months. I sent 3 parcels with them and the experience was very good, it’s easy to book the parcel collection and the pricing seems cheaper to me than going direct with the couriers. However, I sent a 4th parcel around 30th september 2026 using parcel monkey. On the 8th of october they sent me an email saying that the parcel was bigger than the measurements i supplied. I accept this may have been my fault. They were suspending my parcel monkey account because they tried to take an extra payment of £19.38 which my bank did not approve. Obviously I had no idea that an extra charge had been levied or refused, because parcel monkey did not tell me about either of these things. The email further said that my parcel monkey account was suspended because the £19.38 had not been paid. They did not provide a payment link or any other means to pay in the email. I responded immediately suggesting i could add £19.38 to the prepay section of my parcel monkey account to cover the charge. Today is the 18th of october 2026 (10 days later) and they have not responded. How is this level of customer service acceptable for a professional company?
18/10/26 by B V Short
Completely useless. Customer service respond very slowly, you can’t get anything instant if you need to as it’s only chat based but not instant chat. They’re an intermediary for delivery companies but I had much more luck just contacting the delivery company directly to resolve problems as they’re actually responsive, so pretty useless really. I paid for a service which I had to cancel as the address needed changing. I did this within 5 minutes of making the purchase, as they said it was not possible to amend an existing order. It was a collection so for both the cancelled and non cancelled services there was the same pickup time. Dx picked up my package and they are now saying that both services have been carried out so I can’t have a refund. They have not responded to me in 11 days, I’m having to raise this as a non carried out service with my bank.
18/10/26 by FRANCES G
Went online to book collection and delivery with DPD and Parcel Monkey jumped into the process. They appeared to be some kind of agent. Booked and paid for home collection with 24 hour delivery. I even added description of a distinguishing plaque on the wall of the delivery address to ensure easy delivery. Parcel was collected from myself by a DPD driver and the following day I received the delivery window. The parcel was being delivered to a busy solicitor’s office and I had asked it be left with reception however the recipient actually waited in reception throughout the delivery window. No parcel was delivered but a photo of the delivery was added as confirmation. It was obviously not the correct address, photo showed the parcel going from one hand to another but the floor surface was a cobbled street of which does not exist anywhere nearby. Over the next 3 weeks I fought daily for the truth. A DPD driver delivered the parcel and his name was stated on the evidence photo so you would expect it to be easy to investigate. Originally I was passed from DPD to Parcel Monkey constantly as neither would take responsibility. Eventually Parcel Monkey took over. For 3 weeks I was in daily contact trying to get someone to be honest. I told them I didn’t care about the compensation but wanted the parcel found. They kept insisting it had been delivered and DPD had closed the case. The parcel had no real monetary value but was important to the intended recipient. They eventually offered me the value compensation and postal charge and I had 7 days to accept. I was unable to get through after this time as my attempts to communicate were ignored. As far as I’m concerned the delivery driver passed the parcel to someone in order to take a photo and then kept it, rather than admit the truth the companies just lied. So angry with the dishonesty of all concerned.
17/10/26 by Deb Wilson
Very good service
17/10/26 by Kapila Priyantha
Quick and easy to work
17/10/26 by Ria Mills
I have been using them for almost one year now. I have changed my previous service provider because of numerous problems with my shipments. I ship roughly 80kgs per shipment. They have not failed me yet. Good service reasonable prices
16/10/26 by A.Harris
Excellent service. Easy shipping methods and competitive prices.
16/10/26 by Katie
Deliveries to me booked via Parcel Monkey are almost always late - never next day as promised. Bookings made directly with couriers are almost always on time. You get what you pay for in this life. If it needs to be there next day, do yourself and your customers a favour and book it direct.
16/10/26 by Paul Barnard
Straightforward Easy to use
16/10/26 by Mark murphy
As always an easy, quick and super efficient service. My parcel arrived at my daughter’s home in Australia in perfect condition and very quickly.
16/10/26 by Paula Footman
Was difficult to find post office to drop of big parcels but once it was done it was good.
16/10/26 by Ran
Terrible terrible terrible the worst service the worst customer service just the worst.
16/10/26 by Nancy Reynolds
Good choices …easy site to navigate
16/10/26 by Terry Ditcham
Efficient and most reliable service.
Easy to navigate booking portal.
Seemless
15/10/26 by D Tan
Booked in a consignment to a customer for collection tomorrow. Then heard from customer to cancel delivery. Parcel Force made it easy to go online, cancel collection and claim refund. Always grateful to a company if it makes the unexpected "no problem".
15/10/26 by Doug Dale
Quick on time and easy to manage kept informed all the way with tracking
15/10/26 by Customer
They handled a parcel with extremely fragile contents expertly. Thank you!
15/10/26 by Martin Losh
Mafe Cruz sorted my issue super fast and was really nice to talk to
15/10/26 by Andreea Moldovanu
