We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,801 reviews.
Easy to book the best service that I required, and backed up with printable labels & tracking, 5* service, highly recommended.
26/06/25 by Mrs Skinner
Terrible , my order was never fulfilled and I’ve received no info on how I go about arranging another collection or how to get a refund, so far this has been awful
25/06/25 by Customer
I didn’t know who might be the best carrier in terms of reliability and value. Parcel monkey helped me make an informed decision and at the same time saved me money on the price of using parcel force
25/06/25 by Ian Marriott
I so wanted this to work as I had a suitcase I needed to return and it was too large to take to the Post Office. Put in the details, chose the courier, paid my money and printed out the label. The easy part. Spent the whole of today from 8am - 6pm at home waiting for someone to collect the parcel. Nothing and no opportunity to directly contact any one for an update or information. Probably great if it works, rubbish if it doesn’t.
25/06/25 by Jules
Very efficient service. The package was delivered more quickly than expected. I will certainly use Parcel Monkey in the future. Thank you.
25/06/25 by Mary Daly
Our order was not picked up yesterday. The company could pick up until 7pm too late for Parcel Monkey to do anything between 6-7 because Parcel Monkey are already closed.Not that Parcel Monkey would do anything anyway. We messaged Parcel Monkey this morning at 8.30, it is now 1530 and still NOTHING from parcel monkey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
25/06/25 by VINTAGE CRATES
Very good and easy service for the collection and delivery, would definitely recommend and use again. Many thanks
25/06/25 by Terence
Very easy to order this service prompt service item collected and delivered within stated time frame
25/06/25 by David Fleming
I used Parcel Monkey to return three large packages using the dimensions provided to me by the supplier. The cost was £93 for all three packages. The packages were picked up as scheduled and returned to the supplier without incident. A week later my card gets charged an additional £50 per package (so a surcharge of an additional 160% over and above the original charge) because the courier said the packages were not as described. Initially they said each weighed 50kg when I had said they weighed 5kg each. When I protested and provided evidence of the weight from the supplier, they amended the cause of the surcharge to being that each package was a couple of centimetres larger than I had stated and then demanded that I provide photographs of the dimensions and weight to prove my case, which of course I cannot now do. I’ve learnt from this that you should always collect evidence of every transaction you undertake with courier companies, but more than that DO NOT USE PARCEL MONKEY!
24/06/25 by Andy Stelling
Booked next day delivery through fedex and it was delivered 4 days later
24/06/25 by Sam
Label failed to produce, 3 days of chat to be told its being dealt with everyday. Still nothing and no refund.. first time using. Wont use again
24/06/25 by verity
Got good deal. Clear instructions and the parcel was delivered as promised.
24/06/25 by KL
Arrived safely
24/06/25 by Customer
I was satisfied with the service i received so far.
24/06/25 by Customer
Cost and hopefully speedy delivery
23/06/25 by Carol R
COLLECTED AND DELIVERED AS PROMISED
23/06/25 by Caroline Bannister
frist class service
23/06/25 by Customer
I placed the order online after entering the dimension and weight as well as the address. I was sent the QR code to print within 2 minutes. There was clear instruction on how to pack the parcel. I was given the window of 8-6 for the parcel to be collected. If anything, i would suggest to provide a narrow window of 8-1 and 1-6 rather than waiting for the whole day not knowing when they would come. The UPS driver came arounf 3 PM, scanned the QR code, collected the parcel and went. I was able to track the item all the way through and was delivered the next day.
23/06/25 by Hrushikesh Divyateja
I was cycle touring europe and wanted some time in Berlin with friends who lived there. I posted my own clothes to that friend so I would have something other than cycling clothes. Despite following the parcel monkey instructions the parcel failed approved packaging check by customs. The package had not been opened when it was delivered (so obviously customs was satisfied with the contents), but my friends had to pay 17euros import duty.
23/06/25 by John_F
Parcel delivered to the USA speedily and with no issues. Process was simple and easy to follow too.
23/06/25 by D Cook
Have been informed the items which paid extra for, were being returned Victoria Plumbing, have been informed that they were damaged and as a result we wont be refunded the £100s!! Far from happy, in fact angry and extremely disappointed.
23/06/25 by Customer
Easy to navigate website that gives access to a wide selection of couriers with clear price comparison.
Once I selected the courier I wanted the use it was a very clear process to organise collection and delivery of my parcel. Totally hassle free and at a great price. Used several times now.
23/06/25 by Elizabeth Colby
Excellent service
23/06/25 by Customer
Have been sending the same items with them for three years. same dimensions, same weights, never a problem. Then suddenly they charge me £50 extra for one parcel with the excuse it was too large. It was not too large. I have emailed to try to sort this out but have had no reply. Seems they just dont want to know.
23/06/25 by Chris Hesford
Great prices cheaper than going directly to the provider
22/06/25 by Philip Monaghan
Knowing my parcel was on its way safe and sound. Then getting notification that it arrived .
22/06/25 by William Appleby
The best company put there for deliveries.
22/06/25 by Customer
Great choice and great price and easy to use - with a variety of options.
21/06/25 by Francis Burgess
Dropped the parcel of at 4:30pm and was delivered the next day in Cardiff! Excellent service!!
21/06/25 by Paul Bushell
Cant specify a morning or afternoon pick up. Otherwise it went smoothly and goods were received promptly.
21/06/25 by Music Books
Was really easy to do and track, easy to inform the recipient and arrived quickly!
21/06/25 by Dorothy Shaw Music & Teaching
Called and collected 26 kilo parcel from my door, sorted the paper work, game the tracking information and drove off. Two days later checked and was delivered with a picture, buyer happy as was I
21/06/25 by Anthony Hayes
Fast, efficient and friendly.
20/06/25 by MOONSHINE
Sadly the parcelforce courier has let parcel monkey down again. The tracking for my parcel is not showing an update for 8 days and the parcel is no-where to be seen. My customer is demanding a refund for the product and the cost of delivery (the item was for a wedding which has now passed). Between uk and us the service is advertised as 3-5 working days. I strongly recommend paying a little more for a different courier. Parcelforce take your money and NEVER deliver on time if at all.
20/06/25 by Natalie Hobden
Excellent service
20/06/25 by Christine Evans
What was great is the promised, speedy collection and delivery process. Im 100% satisfied
20/06/25 by Patricia
Hello parcel monkey, l have send my details as you asked, l have been on your website no one is replying me, now that you have successfully loss my purple travelling boxes, l need the G O Codes of my package .
19/06/25 by AbimbolaOlajire
Terrible service, paid extra for same day collection and they would collect before 6pm, waited at work until 6 and no show? Next day same again, no show? Online chat says they can collect parcel next day but how can you trust them after two wasted days. They do not automatically reschedule collections apparently and they wait for you to contact them to say it parcel has not been collected? - how stupid is that??? Do yourself a favour and go elsewhere.
19/06/25 by Russ Bocock
I paid for a parcel to be delivered, £33.99, they picked it up and delivered it with no problems. Left a review and then they decided it was ok to take ANOTHER payment of £27.99. Now they saying the parcel was the wrong dimension... I took pictures for proof of weight and size of the parcel before it left. Great way to get scammed out of £27.99. NEVER using them again! Be warned
19/06/25 by Customer
Great service. Easy to use website. Competitive pricing. Will use again.
19/06/25 by Kevin Smith
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