We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 187,269 reviews.
Great service
11/12/18 by Customer
Service excellent but dont make same mistake as us our family are out working all week so we picked the 48 hour posted it on a Thursday under the impression it would be delivered on Saturday but not the case this is Tuesday they have tried to deliver parcel twice. It would be great if they could phone the sender and ask why they cant deliver it as it is it is sitting in a warehouse waiting until our son can pick it up.
11/12/18 by CATHY
Parcels picked up within the allotted time and I understand they have been delivered to the address in Slovakia
11/12/18 by M Susan Noble
Great thank you
11/12/18 by Phyllis Mcconnell
Excellent service and tracking
11/12/18 by Carole Thomas
Straightforward and user friendly process with efficient and punctual service.
11/12/18 by Colin Carroll
Parcel to spain collected on a Tuesday and delivered the following Tuesday.
Easy to book, great teacking tool. Thanks you.
11/12/18 by Customer
Got to there safe and was updated
11/12/18 by Customer
Booked for collection. Was given a 10 hour collection (8-6) window for today. At 11.45am, I received an e-mail letting me know that my parcel will collected between 1.21 - 2.21. The time came and went. I contacted them via the chat service and I was informed to wait until 6pm. At 6, I contacted them again to say that no one has collected my item. The next option was to rearrange or to cancel and get a refund. I told them I am travelling the next day and the parcel was for someone leaving the country as well. Nothing has been done to help. Obviously they are useless at what they do. Very disappointed and never using them again!
11/12/18 by Joanne McGovern
Good service, on time and as discribed.
11/12/18 by Saad
By far the easiest way to post a parcel and you get the choice of price you want to pay and courier will defo use again . Parcel was delivered to it destination within 48hrs easy to track also .
11/12/18 by Teresa Bracks
My parcel was delivered 100 yds back to me after 4 days. When I tried to complain/resolve I never even got the courtesy of a response- nothing- not just acting outside their own service standards but nothing. I got the impression they simply dont give a stuff once they had my money.
11/12/18 by john ashford
Booked at about 4pm, however the driver did not collect until 5.40pm the next day. Altogether a great service though. Driver was on time, delivery was a day late, but acceptable.
11/12/18 by Ian Vickers
On time, well priced.
11/12/18 by Customer
Poor customer service no one to call
11/12/18 by hagan
Snapped a two inch slab of wave edged solid oak in half. No help. No customer service. Nobod to phone to actually talk to. Do yourself a favour , safer to send t on the back of a snail. Pathetic service, the delivery guys and girls wild have literally have had take an axe to this to break it.
11/12/18 by William Eddy Howls
Thanks job done and satisfied customer
Will use you again!
11/12/18 by Customer
Very good collected on time delivered to local post office when no one at home couldn’t ask for more
11/12/18 by Customer
Quick, reliable excellent service.
11/12/18 by Jim Cunliffe
I had a tricky relocate from UK to Italy. Parcel monkey did exactly what they said they would do with no fuss - all 13 assorted boxes, suitcases and bags safely collected, transported across Europe and delivered on time with no damage. Less than 1 week from booking to delivery - brilliant! Thank you, Monkey.
11/12/18 by Mary
Good prices and fairly easy to process.
11/12/18 by Harry
Very good, thanks.
11/12/18 by JOHN POPPLEWELL
I would highly recommend using Parcel Monkey. Quick service and excellent price too.
11/12/18 by Jen
I would recommend parcel monkey to everyone its an excellent company and shall definitely use them again
11/12/18 by Welsh girl
No problems in sending within UK
11/12/18 by Malcolm
Excellent service, Parcel arrived quicker than I thought
11/12/18 by Customer
The service was AWFUL! Let me explain: Just keep in mind that when you use Parcel Monkey your contract is with PM not the courier and PM is responsible for sorting any problems out. I booked a collection on Parcel Monkey using DPD. Parcel was supposed have been collected Friday to be delivered in Canada the following Monday - Thursday. Parcel was not collected on Friday. Contacted Parcel Monkey to which I got the standard "We are deeply sorry bla bla bla" response and was reassured it would be collected on the Monday. Monday came and went no collection. Contacted PM - same copy and paste response reassuring me it would be collected on Tuesday. Tuesday DPD actually delivered to me and I tried to give the parcel to the DPD driver to which I was told "No Mate not on my system cant take it" Contacted PM again - Same copy and paste response reassuring me it would be collected on Wednesday. You guessed it Wednesday came and went still no collection. Thursday came and went and the magic DPD fairy still hadnt appeared. On the Friday I then used interpacel.com to book delivery with UPS which was CHEAPER, FASTER and got collected the very same day and delivered in Canada Monday. DPD has yet to even try and collect.... Now we will see if I get a refund...+ loss of income because of an irate customer...
11/12/18 by Ex-customer
Great site for getting comparison quotes. The only downside found was I couldn’t complete my account set up as there is an issue with the site accepting a persons age.
11/12/18 by Customer
The average rating is mostly due to the fact that this was the first time I used the system. No doubt it will be easier next time. Cost is very reasonable. Since the item was sent to USA and hasnt yet arrived, cant give a final verdict.
11/12/18 by Mrs Squires
Always good and couldn’t be better
11/12/18 by Cooltechniques
Appreciated that your courier came as planned. Didnt see an anticipated time of arrival in website, wasnt an issue for me as I was in, but would have been helpful.
11/12/18 by Customer
Process on website was easy and parcel was picked up on the appropiate day. The whole operation went very smoothly and price was great
11/12/18 by John Tate
Great service dependable unlike other companies
11/12/18 by Miss Michelle Moran
Best service so far with any courier.
11/12/18 by colin powell
Brilliant and fast service!
11/12/18 by Zeynab
Excellent, easy to organise service. My parcel travelled halfway around the world and arrived safely, 2 days sooner than expected.
11/12/18 by Happy Customer
Parcel was sent to the wrong depot and arrived a day late
11/12/18 by Customer
Great service!
11/12/18 by karen
The best site on the market, have used several times always delivers !!
11/12/18 by Linny
Often received best price for shipping parcels outside UK, easy to use, probably could be faster to get you to the final payment page. The service that I used required a printer, that is also a bit annoying if you havent got one.
11/12/18 by Dom
