We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 190,715 reviews.
I am happy , for the service I received on pick up, from UK. But the drop off in Greece was terrible. It took many days . Nobody contacted the receiver of the parcel. He had to track the item , chase it up , contact them and organise the delivery himself. They even told him he could pick it up himself. And we are talking for a box of 18kg paid to be delivered door to door !! Terrible !! And very rude!would never use that service again
12/04/19 by Eleni
Excellent services and helpful support via chat app and email. Prompt responses. Will use again
12/04/19 by LordElpuz
Picked packages up on time.
Price very reasonable for weight of parcels
Labels for parcels very explicit
Haven’t heard if they have been delivered but not heard from recipient that it hasn’t?
11/04/19 by Diana Lawrence
Easy to use. You come back quickly with the postal details. Delivery is quick. Thank you. The only comment I would make is that is isn’t clear ( or wasn’t to me that the parcel had been delivered on a desk top.) I can clearly see it on my phone though! ) Thank you again.
11/04/19 by Customer
My experience of using was good
No problems
A notification of delivery would be an improvement
11/04/19 by Customer
Great service
11/04/19 by Charon
easy drop off and delivered with no hasle
11/04/19 by Customer
Shocking, I paid £29 for a 48 hr delivery, due to be picked up on 02/04/19, picked up on 03/04 without even a phone call, now on the 11/04 my delivery still has not delivered it and better still don’t even know where it is. ????????????
11/04/19 by Shawn
Excellent all round!
Price
Communication
Delivery
All first class
11/04/19 by Suzan
Recent large parcel sent by ParcelForce through PM arrived on time and in good order.
I havent always had such good results but at least PM does have a helpline and its prices are good if you are sending larger or heavier parcels.
11/04/19 by Mike M
Great service, , , did what they said they were going to do,
11/04/19 by Customer
Invoice 5968846: Parcel should have been collected today ( Thursday ), driver said he did not have that info on his system so could not take the parcel. I paid for next day delivery . The Monkeys said they could rearrange collection tomorrow, which means delivery on Monday. So I have paid for next day delivery, and got 4 day delivery. Asked for a refund between the 2 sevices and got the reply " i am afraid that is not eligible for compensation. apologies ". Avoid this company, there are many more 3rd party bookers out there!
11/04/19 by MARTIN & JOANNE CLARKE
Took money and courier (DX) didnt collect on specified day. ParcelMonkey refused us a refund saying their T&Cs say they arent responsible - nice....
11/04/19 by Glass Lid
Absolutely an awful company. No contact number and no direct contact locally. It’s simple, if you pay peanuts you get monkeys!
11/04/19 by Tan
They are just careless and chose the worst company internationally. Ive sent a parcel through parcel monkey in January 2019 with paid everything. And I know that theres no charges in receivers country and already cleared from customs without any charges but the local company still demanding money from my recipient which is shameful. Now on the top of that they are saying pay us or we destroy the package.
11/04/19 by Ammar
No.1 thing on time in pick up and delivery
11/04/19 by david
Paid for 24 hour delivery for 4 parcels. Only one has arrived on time in a horrible state; box was opened, items broke (despite beinv pancked in bubble wrap and clothing). Rest of the parcels arrived 3 days later also in a horrible state. Never had such a poor experience with this service. Very dissappinted.
11/04/19 by Zuzana
Excellent service
10/04/19 by June Sparkes
Always fantastic service recieved
10/04/19 by Customer
great service
10/04/19 by Customer
always good service
10/04/19 by A.s.c
Collected my parcels promptly, arrived in country quickly, only downside due to Turkish customs and having to pay some taxes, we had to collect from post office rather than being delivered to our address, but that being said will use this service again!
10/04/19 by Samantha Tural
Excellent service from collection to delivery.easy to track with online proof of delivery...5*
10/04/19 by Martyn
Terrible, went to pick up my items, never picked them up as the seller never packaged them in boxes and never even bothered to contact me to tell me i had to end up phning the seller 5days later to be told they would not take them ????????
10/04/19 by wes
Parcel to US deivered fast and accurate. Thank you!
10/04/19 by Kate P
Reasonable, easy and fast delivery
10/04/19 by Sharon Allen
Great service
10/04/19 by Mr Graham Allen
Super handy service when sending oversized parcels and love to be able to chose service and rates.
10/04/19 by Elsa
Very easy to use and price competitive. Tracking and confirmation of delivery very good.
10/04/19 by Pete Wignall
Easy to use website and worked out considerably cheaper than going to the Carrier direct. Received signature of recipient so all went well.
10/04/19 by Damon Green
Thanks so much the parcel received on time
10/04/19 by Customer
Easy to use service. Will definitely use again ????????
10/04/19 by customer
My experience was first class - very easy to deal with, everything straightforward and uncomplicated and it all worked as it should have. I would use it again and be very happy to recommend it to anyone else needing to courier goods.
10/04/19 by Alison Hunter Gordon
Parcel delivered on time with the best recommended pricw
10/04/19 by Customer
Excellent swift delivery service.
10/04/19 by Customer
Collection was over 2 hours late and PM totally unconcerned that we had taken time off work for the collection. They didnt even bother to tell us the collection would be late. They offered us a different collection on a future date.Wont use PM again!
10/04/19 by Customer from Alton
Parcel was returned to me from South Africa to the UK on 22nd of Feb 19, without a valid reason. According to Parcel Monkey it takes 16 business days to reach their warehouse in the UK. Its now 33 business days later, with no update from Parcel Monkey as to where the parcel is or when it is expected. Every time I ask about it you have to type a message to their support team who doesnt have a clue and recite the same apologies/excuses over and over, alternatively you have to raise a ticket and management will get back to you. Well they do without answers. No one takes responsibility, they just pass you around and you cant talk to anybody. Terrible, terrible service!
10/04/19 by Le Roux
Needed more updated when parcel left international, but good service other than lack of information
10/04/19 by Annie van Loggerenberg
Great service and brilliant price
09/04/19 by Elizabeth Bell
Easy & great service, very quick delivery, updates & tracking brilliant, would use again
09/04/19 by customer
