We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 193,084 reviews.
Good service - prompt & reliable
13/09/19 by Ian W
Paid for shipping with insurance. Parcel damaged but parcelmonkey refuse to pay compensation as like they say: "we did not get confirmation of damage from recipient".... But parcel is damaged what has been proved (photos showing damage done to package and item has been provided by recipient). On the end I lost item and had to pay for shipping. How fair is that?
13/09/19 by PM
Never had any problem with PM when using ParcelForce - cheaper than going direct with Royal mail and efficient service. Good dashboard helps in tracking parcels and reprinting labels if necessary.
13/09/19 by Mike M
Moreso on DPD who took 6 days to deliver a 1-2 day assignment
13/09/19 by James
Highly efficient and excellent service. Goods arrived from Liverpool to Spain promptly and with no damage whatsoever.
12/09/19 by Annette
Very well-priced and effective arrangement of the dispatch and delivery of a fairly large package from the UK to the South of France.
Parcel Monkeys recommended Carrier, DPD, completed the whole task within a few days of collection, keeping sender and recipient well-informed throughout. Impressive and highly recommendable.
12/09/19 by Philip Northamptonshire
Amazing
Royal Mail to amarica mega bucks
Didn’t know what to to until I went on your website half the price
12/09/19 by Customer
Gobsmacked, everything done as they had promised, no drama. Brilliant work.
12/09/19 by Charlie May
I had send Pamp Gold Sold on ebay for more £900 They advice me ukmail I toke it with 36 pounds for inssurance . 2 days after they told me the parcel is lost and UKmail dont cover gold , So easy , No enquries nothing , no more explaination. Why they accepted 36 pounds for insurance ?? I lost 900 pounds plus 36 pounds insurance . Incredible ! If another compagny they dont advice me UKmail and also they dont take £36 for inssurance . Why 36 pounds for inssure what ??
12/09/19 by Robert Lafon
Quick, easy and posted
12/09/19 by Customer
It worked, my parcel arrived
12/09/19 by Customer
Thanks great and friend really happy
12/09/19 by Customer
Delivery was quick and so easy to doused before and will use again
12/09/19 by Petula Collier
Excellent service
12/09/19 by Customerdavid
Fantastic service as always. No complaints.
12/09/19 by Hilary Mclaren
Had to send an item to an African country, a lot of firms do not send to this particular country so found Parcel Monkey, they collected on time and delivered on time. Would highly recommend and have already used them since.
12/09/19 by Maria McCarthy
Collected the parcel on time and deliverd to Greece really quickly
12/09/19 by None
Whilst everything got here safely, I purposely paid for Express24 where it stated it was guaranteed to arrive the next day. I did not receive my packages when stated, and had to wait till the following Monday to receive them. This greatly impacted my uni move in experience as I had none of my essentials delivered on time.
12/09/19 by Jordan
Great affordable efficient service will recommend and use again
12/09/19 by Mike h
I have used Parcel Monkey multiple times. Every time, theyve been great. The prices are fair and the staff have always gotten back to me very quickly, and even have changed address at some point when my customers have entered the wrong details at checkout. There was one point when DPD failed to deliver to a customer and Parcel Monkey werent able to help, or attempt to redeliver, or even refund me at the end of the whole ordeal. Very disappointed in that instance, but understand that a lot of that was DPDs fault but as the middle man, I had more hope that Parcel Monkey would make everything fair in terms of a refund, but they didnt.
12/09/19 by Beth McCallum
really bad service, already nearly 4 weeks, my friend still doesnt receive the parcel, please check and let me know where the parcel is and advise when it can be delivered. Thanks
12/09/19 by Gang Li
My box arrived five days later and not two, as advertised. Plus and for the second consecutive time, the "Notes for the driver" section was completely ignored. Finally, even after I saw the driver outside my building and called to him, he insisted on taking my parcel with him to the Paketshop.
12/09/19 by Customer
Really happy with the service . Quick and good communication
12/09/19 by caroline morrissey ORDER ID
Great service on time sending parcels to Italy amazing now used to wait weeks before I discovered Parcel Monkey. Thank you
12/09/19 by Maria
Good prices from well known companies so you can save money from just using one company
12/09/19 by Paul Short
Excellent service
11/09/19 by Amandeep Khokhar
Great service
11/09/19 by Happy
Excellent range of services , clearly displayed to give an informed choice .
Service chosen collected and delivered well within timescale
11/09/19 by Miss E Baines
As per usual cheap good quality service.
11/09/19 by Customer
Excellent service
11/09/19 by Darren Dazza Kerrison
Excellent servic, dont go anywhere else these days.
11/09/19 by P Richardson
A quick and reliable service with an excellent customer help system..
11/09/19 by Small business owner Customer
Even with Parcel 48, still arrived within 24 hrs.
11/09/19 by Simon Alderton
Very easy to use, and always deliver when expected.
11/09/19 by Plus Retail Ltd
Great price and service
11/09/19 by Dan and Tracy
Used Parcel Monkey twice now to organise the shipping of large items. System worked very well, fair price from a selection of couriers. Printed labels at home, attached them to the packages and simply dropped them off with the courier. Worked exactly as stated without any issues.
11/09/19 by Alan Kitchen
Sent a £250 Amazon return via parcel monkey/Courier and despite Courier saying it was delivered, amazon have no trace!@ first and last time I will use Parcel Monkey!!!!
10/09/19 by Stephen
Excellent. World class service using leading service provider at fraction of cost.
10/09/19 by San
Brilliant service
10/09/19 by Amjad
Excellent service as always
10/09/19 by M.A..
