We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,470 reviews.
Service - Excellent - no issues, satisfied customer
19/02/26 by Nasim
My framed glass original painting was collected and delivered with excellent customer service. I will definitely be using Parcel Monkey again.
19/02/26 by Mrs Clare Donegan
They left outside the gates on the farm track . No call , no idea it was there , a passer by told us it had arrived. etc
19/02/26 by John Brandler
Easy to use. Great choices depending on your needs.
19/02/26 by Chris Walker
Parcel was never picked up from shop after 10 days, dispute still ongoing
19/02/26 by Paula McIntyre
Excellent service and the app is great
19/02/26 by Steve Whitson
Overall good experience. Cheaper than direct but collections can be hit and miss
18/02/26 by Christina
Marthee was very helpful, thank you!
18/02/26 by Elizabeth Knowles
Package was not picked up on date contracted. I paid for 1 day delivery and received it 10 days later. Unacceptable
18/02/26 by Disappointed Customer
An easy to use way of sending parcels
18/02/26 by Mark w
If u need your parcel so fast use parcel monkey
18/02/26 by Customer
Our Parcels are still here. The couriers work till 1900hrs Parcel Monkey shuts up shop before. We cant talk to the Courier amd Parcel Monkey is closed!!!!!! Get your act together.
17/02/26 by VINTAGE CRATES
I run an online resale business and usually use Royal Mail to send my parcels. I sold a high end handbag which needed £500 cover so decided to use DPD via Parcel Monkey to cover the full amount as Royal Mail dont cover up to this value. The parcel arrives to my buyer and the box has been opened and half the bag is sticking out the box. It is clear to my buyer that the box has been tampered with by the courier company and the bag has some damage to it. I put a claim in for a partial refund to cover the loss of the value of the bag and Parcel Monkey declined it putting the blame back on me saying I hadnt packaged it well enough! I have never been so disgusted. I send 50-100 parcels out every week worldwide with Royal Mail and not once have I had someone complain about my packaging in 15yrs because i am thorough with how I send parcels! I absolutely would not recommend anyone use them as you stand no chance of getting money back from them if you have a problem. My husband works in the legal field and Im still debating whether to take this further legally. I will not be using them ever again and I would not recommend them to my worst enemy. I had to chase nearly every message I sent them too as they were so slow to respond. AVOID!
17/02/26 by Tracy Green
Super fast excited
17/02/26 by imircin gulenc
My parcel is still sitting in customs in USA, they have contacted Parcel Monkey. Still awaiting information, missed my granddaughters birthday. Over 2wks now, sadly did online chat still no joy, need a UK phone number
16/02/26 by IRENE SIMPSON EYRE
What a really good, easy and efficient service. Big parcel picked up from my house and delivered in two days. Fantastic service
16/02/26 by customer
Easy to use site,all worked well,parcek arrived on time
16/02/26 by David Smith
Great Service. No fuss, easy to quote and select service based on what is needed. Was recommended to me by a company that I had to make a return to and I have used it a few times since. Would recommend
16/02/26 by Claire
Helpful and efficient. Thank you
16/02/26 by Dave Nimz
The courier dispatched driver dropped and smashed our parcel. Absolutely rubbish service
16/02/26 by Ian Griffiths
i had to return lamps and parcel monkey made it easy. I also put the wrong return address on and they changed it for me no problem at all will use them again
14/02/26 by Willie
I used your service first time and Im pleased. Its straight forward. I used the service to return the parcel but I havent heard from Amazon regarding my refund.
14/02/26 by Mrs Kamil
Recommended by suppliers. Easy to book. Reasonably priced. Local drop off. Delivered within 3 days. No complaints.
13/02/26 by Tresa Spruce
Excellent service paid for guarantee next day delivery by 12pm was delivered 10.30am easy process couldn’t ask for more.
13/02/26 by sharon broadbridge
In my 20 years of online buying and shipping using several companies. Your company gave the worst service ever. from reschduling booking up to 2 times to giving incorrect pickup time to Driver. down to refund within 3to5 days? What a very ****ty thing. the only good thing is a good customer service chat.
13/02/26 by Charity Carmichael
Parcel hasn’t turned up yet. It’s been over a week
13/02/26 by Keith at Danes
always value for money , good choice for delivery on parcels
13/02/26 by David
The best I had in 20 years I love parcel monkey
13/02/26 by Saulo Silveira
It was all very easy to organise. All done online and several choices of delivery providers. Parcel was picked up on the day we asked and less than 24hours was with us.
12/02/26 by Ghillie Lawson
Very easy to follow instructions. Paperwork was simple to download and print. Collection was on time and efficient
12/02/26 by Violet Wynne-Jones
Very quick delivery and very helpful tracking info.
12/02/26 by Tara
2 parcels sent. 1 left on doorstep, the other thrown over the side gate, all while the customer was in the house.
12/02/26 by Mr Kerr
Easy going no problems
12/02/26 by FRED SAXON
very easy great
12/02/26 by Chris Coleman
Mafe Cruz Very helpful thank you
12/02/26 by Marz C
Brilliant service
11/02/26 by Linda Gill
Incredible, very easy to arrange and even better for RM Parcels to collect from home. A good price also
11/02/26 by David Murray
The parcel was booked in monday, collected tuesday and delivered by wednesday mid day which is when the parcel was actually booked in for collection under a 24 hour service. Driver delivers the labels with the service I purchased so makes it easier and collected from premises. Not an issue for us being early with either party as we were both in and prior notifications where given for collection. price was reasonable for a weighty long parcel.
11/02/26 by Customer
3 parcels sent to one address (WITH A PHONE NUMBER TO CALL FOR DIRECTIONS IF LOST) and three parcels returned to me 3 days later, I am close to running out of time to return them and cannot find a way to raise this other than here
11/02/26 by John Whiteside
Got my question answered very quickly. Great assistance by Mafe Cruz.
11/02/26 by Driver Express
