We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,895 reviews.
Parcel was dropped off on a Friday lunchtime, sent as Parcelforce 24 expected it to be delivered Monday, but wasnt delivered until Tuesday. Parcel was delivered battered and retaped to hold it together.
06/12/25 by Sam Spenceley
Easy drop off points. Good range of options for carriers.
06/12/25 by Fenella
Quite disappointed
06/12/25 by Customer
My delivery through Parcel Monkey-FedEX was next day delivery and this was not the case. Parcel was delivered to required location (Collect+) by myself at 09:00 on 27/11/2025 and the parcel was delivered to any required location on 03/12/2025 (5 days in total to deliver)
05/12/25 by Anthony Wheatley
My parcel went missing. It was collected from my home on 17/11/25. On tracking it stated not collected, It caused me a lot of stress and anxiety, the parcel was to my Great Granddaughter for her 4th birthday. I was very frustrated that I could not actually speak in person to someone. Eventually the parcel was found and delivered it took 14 days (not 2-3) 5 days after her birthday, no compensation offered.
05/12/25 by CHRISTINE CHANDLER
Speedy service. Good tracking.transfer to Dubai and delivery first class.
05/12/25 by Terence Herrington
Whilst some courier companies you can book a service with have poor service, at least Parcel Monkey can follow up on your behalf and will cancel without quibble if you have any problems. Its much easier to deal with them than the courier. Thanks to Mafe Cruz
05/12/25 by Richard Austen
Simple to use. Good price. Delivered on time.
05/12/25 by Paul Phillips
Very quick service
05/12/25 by Donna
Not yet delivered.
05/12/25 by TONY EFE OBRIKI
Booked 24hr delivery and arrived late. Couldn’t track the parcels for some reason which is unusual as usually a very good service. Didn’t mind the late delivery but needed to be able to track the parcels.
05/12/25 by Carole coleman
Easy to use.
04/12/25 by Susan Hawkes
2 parcels in a row not collected when arranged to be collected. Used be decent in my opinion now gone downhill. Looks like giving another company a try
04/12/25 by Kevin Edwards
Fruad, scammer, liars. I posted zipp carbon wheels and after packing their weight is no more then 5kg. First they charged me £122 and they delivered it to Dubai. Then after 5 days of delivery they charged me £38 with invoice for 30kg weight. Thats my parcel Id, if you want to investigate it. But before that just check zipp carbon wheels weight online. Dont be ***** PM_13110984
04/12/25 by Eagle's Nest
my package got to the USA very quickly and in one piece
04/12/25 by Customer
Good service. Easy booking procedure and able to use courier of my choice
04/12/25 by Graham Green-Buckley
Good choice of parcel list options, with range of cost and delivery type. Parcel arrived promptly with no customs issue despite recent changes in sending food to USA.
03/12/25 by Mrs. Carolyn Williams
This is the second parcel I have checked in that has gone missing. I have also sent parcels via express A.M. next-day delivery, which can take up to two days to arrive. Resolving these situations proves to be impossible. They do not even refund the postage costs, let alone the value of the items that have disappeared.
03/12/25 by Customer
Booked a parcel in with using a 24 hour delivery service, but after 2 days, no-one has been to collect the parcel, let alone deliver it. Whats the point in paying more for an 24 hour service when they cant even get the parcel picked up. Customer Service barely replies to messages and are useless when they do. Im now asking for a refund so I can use Royal Mail instead, but my messages are boing ignored. Completely useless, AVOID.
03/12/25 by AA
Package was never picked up, was never offered a refund. Arranged for Courier to pick it up and it was delivered to me within 24 hours. Will never use again.
03/12/25 by Elaine
Parcel Monkey is my go to site when i need to send parcels anywhere especially for birthdays, Easter and Christmas etc. always had a good service over the years, have only had two miner blips so all in all that is good!
03/12/25 by Tina Croft
Used this online company before. Easy to book collection. Collection guy very polite service. Delivery guy,not so good. Left parcel on doorstep. Person other end said they couldnt hear their doorbell ring. Thats the only reason for 3 stars.
03/12/25 by Gareth
Great way to send parcels and keep track of them. Dislike the way they accept payment for a parcel then send you message that there is a problem and to contact them, meaning i have to then cancel the transaction and wait on payment being paid back to card
03/12/25 by Derek
Very easy to find a suitable carrier
Good user interface
03/12/25 by Adam Wiseberg
Really good service (via Fedex) including drop off and delivery, arrived on time in good condition. Will use again.
03/12/25 by Melissa Nayler
The box was half open could of lost some of the contents
03/12/25 by T Fawcett
Easy site to navigate
02/12/25 by valerie whiteford
Always good value for money and efficient.
02/12/25 by CARL
Very poor. I paid for a service for the parcel to be delivered within 48hrs. This was not met and yet no one will take any responsibility. I waited in all day, as advised by the company, for my parcel to be collected. It was not. I tried to get an update from parcel monkey during this time who said they were unable to provide me one. I had to reschedule for the next day -again waiting in all day for it to be collected very late on. Again no update from parcel monkey at any time. I’ve since tried to complain and just been told that the courier did their job and that was that. I will never use this service again and reccomend anyone think twice about it too.
02/12/25 by Laura Wright
Good choice of delivery companies and good prices on offer. Easier than looking at each one.
Will use again.
02/12/25 by Mr Ian Smith
Straightforward efficient and friendly pick up. Delivery within two days. Great service!
02/12/25 by Deb Watson
All very good. Collected on time, delivered on time
Excellent
02/12/25 by Brian Barber
Can be dropped off at local post office, was received next day.
02/12/25 by Paul Bevan
Very clear pricing, better value than Post Office but all the convenience.
02/12/25 by MK
Another successful delivery through parcel monkey.
01/12/25 by Mr Paul Kent
Whilst I was happy with the service and price from booking with Parcel Monkey I have been very very disappointed with the "next day" parcel delivery by Fedex. I dropped the parcel on Tuesday, 25th @ 10.51am to be assured it would be collected that day. No such luck but collected the next day and not delivered until Monday 1st December. I will be giving very serious consideration about not using this courier again.
01/12/25 by Customer Bob D.
So fast and my package was in good condition. Very happy.
01/12/25 by Wendy
Goods were delivered next day
Thanks
01/12/25 by AAAA
It was quick and safe delivery. Thank you x
01/12/25 by Faiza Gul
Cheapest price for sending a parcel to the US; dropped off Monday pm and arrive by midday on Wednesday.
01/12/25 by Lynd L
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