We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 222,905 reviews.
Great service hassle free. Thank you
06/05/22 by Smith Janet
Easy to set up, was delivered promptly.
06/05/22 by Customer
Parcel force has failed to another courier after promising to collect it twice. Trying to find out what has happened was extremely inconvenient as I had to ring them from New Zealand.
06/05/22 by Customer
Great service
06/05/22 by MR G
Great service throughout.
I have used Parcel Monkey courier service for the first time and very happy with it. Competitive price, I was kept in the loop with the transit and arrival of the parcel to destination. Will definitely use again.
06/05/22 by MIchael
I ordered on Tuesday for collection the following day, but the par el was not picked up until Thursday. The price keeps going up, but not the service.
06/05/22 by Robin Colla
Parcel came with content battered and broken up. Very disappointing.
06/05/22 by Chris
Always happy to use parcel monkey! Cheaper rates than using the actual couriers website which makes no sense to me! Anyway I’m happy with the service provided
05/05/22 by Kerry
Just leave it !!!
05/05/22 by Tony carter
Excellent service
05/05/22 by David Gilchrist
Quick and easy to use, with a clear display of relevant postal choices and charges.
05/05/22 by customer
Just don’t! Go to the post office Instead. It took them 4 weeks instead of 4 days to deliver my parcel and now they are trying to overcharge me for 32£ “extra weight”. My parcel was 14 kg, they decided to say it was 40 kg and are trying to charge my card.
05/05/22 by Valeria
Website is very easy to navigate and shipping labels come through very quickly
05/05/22 by Penny
I have often used Parcel Monkey and find them reliable ad good
05/05/22 by CAR
Efficient, easy to use and as always prompt
05/05/22 by customer
As always - easy to use and always a prompt service
05/05/22 by customer
Very happy with my recent delivery with parcel monkey - thank you
04/05/22 by Philip
Brilliant service as usual easy to book pay and drop off with no issues . I always look in parcel monkey first when choosing a delivery service
04/05/22 by Louielou
Couldn’t be easier!
04/05/22 by Paul Watson
Easy convenient well priced domestic service
04/05/22 by luc
If youre sending something from the UK to the USA then its not worthwhile using Parcel Monkey if its light.
Post Office is cheaper for anything under 2kg.
04/05/22 by Lorenzo
Brilliant service, quick, efficient and at reasonable cost. Will definitely recommend.
04/05/22 by Adi
This was one of two parcels sent at the same time to different parts of the UK.
Both arrived intact at their destinations the next day, undamaged and at a competitive rate.
04/05/22 by Frank Chambers
This was one of two parcels sent at the same time to different parts of the UK.
Both arrived intact at their destinations the next day, undamaged and at a competitive rate.
04/05/22 by Frank Chambers
Great Service
04/05/22 by AYO OLUWADARE
The parcel service was fine but the level of harresment I have suffered to leave a review is very off putting.
04/05/22 by John Sanderson
Got matched with Parcelforce for price, no issues with collection but package arrived smashed. This I reported, then got pestered with reporting it through their tool, which I did. Then got asked to provide information I already have given, but I did it again anyway. After answering about a dozen specific questions I got told that item isnt insured even though that wasnt the case when I paid for collection and shelled out for additional insurance. Then I got pestered into leaving a review. Well, here it is.
03/05/22 by Joey
did not go to the destination on time. Still not there. Not answering inquiries for 14 days. After few days asking again us description of the goods which are in the order
03/05/22 by Customer
Very good service I used them with parcel force doing the collection and delivery.
Only slight issue was the tracking side. Could not be told what time it would be collected or what time it would be delivered.
But good price.
03/05/22 by Alan
All good thanks
03/05/22 by MR JOHN COX
Perfect! Reliable and fast as always! Parcelforce drop at intl service
03/05/22 by Harriet
Very fast service and friendly driver
03/05/22 by Agnes Ferguson
Avoid! You will be stuck with extra charges (which they automatically charge to your card) for unrealistic reasons. When spoken to customer services hauled round in circles and then ignored when they run out of excuses to avoid refunding!
03/05/22 by Kirstie
Great way to sort out delivery of parcels.
03/05/22 by Geoffrey Wolstencroft
VERY EFFICIENT
03/05/22 by davina higginson
Very good service
03/05/22 by Richard T
Fantastic service under 24 hours I recommend Parcel Monkey
03/05/22 by Silly willy
Great service! Straightforward, practical and gives so many options to allow for various needs!
03/05/22 by Jen McIndoe
I have used Parcel Monkey for a few years now, its my go to place for quick, reliable quotes and fantastic service.
03/05/22 by Brett Nicol
Really impressed with the efficient, good value service
03/05/22 by Sophia
