We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
Really good price and service with a good range of delivery options
27/07/26 by Richard Ward
Very happy with the service provided from collection and delivery.
very smooth with user friendly
27/07/26 by Customer
I recommend you stay away from parcelmonkey! Been using them for years until i found out they taking money from my registered account without my permission. They claim my parcel was too big after its been delivered by the courier without issues. Once you complain they say its the courier that claims its oversized which is a lie. I contacted the courier directly and they said there was no issues with the size. After they took money out i decided to block them with my bank. Now they blocked me from using them and send emails demanding payments. Very bad customer service,they dont respond after you complain,please stay away!
26/07/26 by Customer
Everything happened as promised, I got regular updates so I knew parcel had been received.
26/07/26 by John Bozier
Delivered on time,
ease of drop off
notification when delivered
26/07/26 by mandy
A parcel collection service which collected and delivered a parcel, on time and as promised. Good price.
25/07/26 by Keith Mortimer
PM13258249 Item not delivered from 12th May 2026. I was told it would take 5-6 days. As I write this review not only has the package not been delivered as of 25.07.2026, the customer service refuse to start my claim for the lost parcel valued at £150. Instead giving me the run around that it needs to be chased from the destination, and then finally providing phone numbers that don’t work. What a sham!! Don’t use them!!!
25/07/26 by Annette Fisher
Excellent service. Speedy delivery over to Ireland and customs process straightforward. Will definitely use again. Competitive pricing.
25/07/26 by Adam - Expect Amazing
Very efficient.
25/07/26 by Mr J Mal
Ive used parcelmonkey 3 times, sending a goodie parcel to my sons family in Australia.
Each time the parcel has arrived in the estimated timeframe.
Great price
Great service
24/07/26 by Kevin Trimm
Arrived on time and undamaged, great service
24/07/26 by Andy Rossides
Easy service to use. Parcel delivered safely. Postal charges good. Thanks.
24/07/26 by Helen Smith
Easy to book, and good communication, collected on time and delivered quickly.
24/07/26 by J MORRIS
Issues with USA customs that we could not seem to get sorted with UPS because we could not talk to a human or get access online to relevant forms
24/07/26 by D Cook
Always use Parcel Monkey and it’s never failed to deliver. Brilliant
23/07/26 by Paul Gracey
Everything’s went smoothly, pleasantly surprised as never used it before but will again
23/07/26 by David
Excellent service and price
23/07/26 by customer
DONT USE PARCEL MONKEY Extremely Disappointing Service and Lack of Accountability IF I COULD GIVE LESS THAN 1 STAR I WOULD I am extremely dissatisfied with the service provided by Parcel Monkey and Parcelforce. I paid Parcel Monkey £27.70 to arrange the return of flooring packages to UK Flooring Direct using Parcelforce, a well-established courier. The service purchased was a 48-hour delivery, with the parcels collected on 6 July. However, delivery was not attempted until 14 July, well outside the timeframe that was paid for. To make matters worse, the parcels arrived damaged and had clearly been opened during transit. I provided photographs showing that the goods were in good condition when Parcelforce collected them. Due to the damaged condition of the packages, UK Flooring Direct refused to accept the return as the items were no longer in a saleable condition. As a result, I have been left out of pocket by £87.10 for the non-refundable goods, in addition to the £27.70 paid for the courier service. Parcel Monkeys response has effectively been that I have no form of redress because the shipment was not protected. This is completely unacceptable. I paid for a service that was not delivered as agreed, and neither Parcel Monkey nor Parcelforce appears willing to take responsibility for the delayed delivery and the condition in which the parcels arrived. I expected far better customer service and accountability from both companies. Based on my experience, I would strongly advise others to carefully consider alternative courier providers.
23/07/26 by Desai .
Everything worked well
23/07/26 by Anon
Easy website, good delivery
23/07/26 by LISA
Easy to book and organize. Pick up was straightforward. The only thing was I had no notification that the parcel was en route and have been delivered the other side. I had to find that out myself.
22/07/26 by Rach
Great service, easy to use and reasonable prices, will definitely use again in future.
22/07/26 by Team GB
I took my Express 24 parcel in at 1.am Friday. It was delivered the following Wednesday !! Not exactly a 24 hour service.
22/07/26 by Steven Simmons
The whole process was very easy and all I had to do was take the package to my local post office. It took 4 days to be delivered in NZ but I won’t know the condition of the box until the recipient sees it!
21/07/26 by Margaret
Fast and professional. Just what you want when sending abroad parcels.
21/07/26 by michal bogdanski
quick and easy process, labels easy to print, clear instructions re packaging etc. collected on time and delivered safely. great service - recommend
21/07/26 by Chris Shoukry
I had a good experience with this company but the second time I used them my parcel was damaged. They said they would refund but never sent the money and I could never get any sense out of their website when I flagged this, I feel ripped off
21/07/26 by Amy
Doescwhatvitvsays on the tin
20/07/26 by Ian Carty
This is a difficult one because i liked how Parcel Monkey UK worked but then when i picked Parcel Force and paid for a collection service, they never arrived (they lied and said they did) and will not refund me for what i paid for said collection (£12.95). so unlikely to use the service again as feel completely ripped off. I had to take it to the depot myself
20/07/26 by Jacqueline McDonald
I arranged my parcel to be delivered by Parcelforce. Due to roadworks in front of my house Parcelforce deemed the property to be inaccessible despite there being a road sign saying the road was open for local access (normal postal deliveries have been unaffected). I arranged delivery to my nearest Post Office and yet again they tried to deliver to my home address. Finally, the parcel was taken to the post office but not email or text was sent to me. Very poor communication from Parcelforce.
20/07/26 by Astrid Weigel
Excellent service easy to use and the customer was very happy to receive item so quick
19/07/26 by Customer
I used Parcel Monkey to book/pay for a parcel to be delivered by Fedex. I went to 4 x fedex drop off points and none of could print the label. I have now found it impossible to contact anyone at ParcelMonkey or Fedex. One said if I could print the label they could ship it, but all you get is a bar code and it states this is not a shipping label.
19/07/26 by Nigel Bryant
I entrusted Parcel Monkey with shipping a valuable vintage painting, which was insured. The painting arrived damaged, having sustained a tear through the face, and I immediately followed the claims process and provided all the evidence requested, including photographs and a professional restoration quote. Rather than resolving the matter fairly, the claims process has been unnecessarily drawn out, frustrating and disappointing. Despite paying for insurance, I have been left significantly out of pocket and have spent countless hours chasing updates and providing additional information. The level of customer service has fallen far below what I would expect from a company offering insured shipping.
18/07/26 by Frome Boutique
No problems and all good!
18/07/26 by Paul C
I used Parcel Monkey to book a delivery, and their platform suggested UPS as a reliable and cheaper option. Big mistake. UPS literally stole my package. When you use a third-party booking site like Parcel Monkey, you expect them to partner with and promote trustworthy couriers, but that is clearly not the case here. They took my money, handed my parcel off to a company that stole it, and left me completely out of pocket. Save yourself the stress and do not use this service. For customs, you have to mention what is in the box accurately. UPS employees can read this contents list, and if they like it, they just steal the box, and you get peanuts as compensation. Its a scam.
17/07/26 by Krishna
Easy to use. Pick up and delivery completed as scheduled. Good value.
17/07/26 by Ms john sievwright
sent a parcel from UK to HongKong, arrived in 3 days no problems at all
17/07/26 by jeff
Fantastic and so cheap :-)
17/07/26 by Jaffa
Very easy to use the service - does what it says - Great service
17/07/26 by Ali Richards
Really easy to book a courier always use Parcel Monkey for larger items
17/07/26 by DeniseTra vers .
