We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,307 reviews.
Clearly the instructions to send a parcel to Singapore were not specific enough as the parcel has come back to us not delivered
19/08/26 by E Fey
Excellent service. Easy to use. Great range of pricing options. Delivered bang on time as promised.
19/08/26 by John Langstaff
Parcel was returned to me rather than being delivered
19/08/26 by Richard Williams
Service was very quick, parcel picked up about 30 mins after booking, easy to use service which provided tracking
19/08/26 by Customer
Shocking after service . My parcel got lost back in April 2026 . Pushed for it to be found . Was sent an image of my parcel with no labels attached and told I’d hear from a returns department within 30-50days but months have past and after constant messages heard nothing positive about its return or delivery. Used parcel monkey for private and business parcels before this but never again . Be warned !!!!!
19/08/26 by James Thomas
One parcel arrived on time, the second one arrived, tampered with and with items missing
18/08/26 by Faye Chrystal
I didnt book anything today, I just needed to get a quote for a future delivery
Very handy
18/08/26 by Sonya Brown
please do not send parcels from this company ripped me off to the tune of 70 pound..sent a box put the right size down etc, said it weighed a lot more than it did .it did not obv someone in the firm cant use a a tape measure customer services were not interested at all avoid like the plaque never again use royal mail
18/08/26 by George ruth
Brilliant service. Found cheapest carrier. Easy to print label and drop off at local shop. Arrived in US within a week! Will definitely use parcel monkey in future.
18/08/26 by Jacqui Dredge
Easy to send. Arrived on time. Very pleased will use again
18/08/26 by jennifer evans
I always use Parcel Monkey. Because they are trustworthy with my parcel. And always my parcel arrives on time. Also I recommend Parcel Monkey to my friends. My name is Patricia Gates.
17/08/26 by Patricia Gates
An Masterclass in Operational Incompetence, Deflection, and Profiteering Rating: 0 / 5 Stars If you value your sanity, your money, or the items inside your package, avoid Parcel Monkey at all costs. My experience with Parcel Monkey has been an absolute nightmare defined by systemic incompetence, refusal to take accountability, appalling customer care, and what feels like an active attempt to profit from their own failures. 1. Subcontracting Disaster & Complete System Failures I booked carriage through Parcel Monkey to send an irreplaceable, 15-year-old retro gaming collection to my son for his birthday in Germany. The package arrived in Germany, and the recipient paid the €79.34 customs duty immediately. DPD’s system failed to register the payment, falsely claimed it wasnt paid, and dispatched the parcel back to the UK. Parcel Monkey admitted this was a total error on DPDs part, yet did nothing to intercept or fix it. 2. Delivering a Package to an Empty, Locked Flat I warned Parcel Monkey repeatedly—in writing—that I had moved and no longer had access to the UK sender address. Despite these explicit warnings, DPD dumped the package outside a locked, completely vacant property and marked it as "delivered." They subsequently claimed a driver would recover it from the empty property. Unsurprisingly, no driver ever showed up. The parcel was stolen or lost forever. 3. Attempting to Profit Off a Destroyed Service After acknowledging the item was lost and paying out the £298 covered by extended protection, Parcel Monkey had the audacity to withhold the carriage fee. They initially offered a insultingly partial refund (£16.84 out of £25.73 paid), claiming they were entitled to keep a cut for "handling." Let’s be crystal clear: you do not get to keep a single penny of a delivery fee when you fail to deliver the package and lose the contents entirely. Retaining fees for a service you failed to perform is not only ethically bankrupt—it is a breach of contract. 4. Customer Service Built on Scripts, Not Solutions Every interaction with Parcel Monkey (from "Nicholas", "Kassia", and "Dianne") consisted of boilerplate, canned responses designed to brush off accountability. They constantly hid behind the classic reseller shield: "Were just a comparison site, blame the courier." Under UK consumer law, my contract is directly with Parcel Monkey. They are legally accountable for the gross negligence of the subcontractors they hire. Next Steps & Legal Action Because Parcel Monkey refuses to refund the remaining carriage fee and take full responsibility for their failures, I am officially taking Parcel Monkey Limited to the Small Claims Court to recover all outstanding delivery costs, court fees, and statutory 8% interest under Section 69 of the County Courts Act 1984.
17/08/26 by steve
Very happy with the service.The only improvement would be to text pick up times earlie as I was up at 7 am in case they called.
17/08/26 by catherine wilde
Lost my bag on a train in Devon. Parcel monkey got it back to me in Derbyshire for a very reasonable price, very pleased with the service.
17/08/26 by Mr Adkin
It is easy to book but the follow through is poor. My parcel was not collected on the day following my booking. The next collection date was two days ahead. A delay of three days on a service that was supposed to be delivered in 1 to 2 days. So I cancelled and would not use this service again.
17/08/26 by James Scruby
DPD didnt collect the package. I had to take it to a drop off point
17/08/26 by Victoria
Easy to use. Great service
16/08/26 by Unit
Booking the parcel and getting a quote was easy. What wasnt ok, and what seems to be a persistent issue are the random fees that can be tacked on by companies like UPS without any evidence or oversight from the company whatsoever. Parcel monkey will pass these fees on to you without any evidence that your parcel was too large or too heavy (it was neither). However to challenge these fees you have to jump through hoops and have images, weights and measurements within an unreasonable timescale. The ombudsman needs to intervene with these cowboy companies as these non-evidenced fees constitute an unfair contract term.
15/08/26 by M Craine
Got parcel delivered prompt and reasonable price
15/08/26 by Rob parsons
Easy to arrange the collect service and on time
14/08/26 by Keith H
Terrible experience - the courier didnt show up on collection date. I reported the issue right away to Parcel Monkey and they didnt do anything. It was urgent parcel and I needed to get my parcel collected on the day I paid for. On collection date I asked for the help twice and they told me courier will collet the parcel. When they didnt collect the parcel, next day their customer service come up with new story saying that *we do not have way of contacting the collection driver * Always book directly with courier as these people dont care.
14/08/26 by Spell Sports
It worked as it should have.
14/08/26 by Fiona
Easy to navigate, fast reliable service.
14/08/26 by Customer
I sent a present to an elderly relative via international delivery from the UK. I was expecting a door to door service as the website never said anything different. To my suprise as soon as the item was loaded onto a plane in the UK, the receiver was informed they would need to collect for a parcel locker which was quite a walk from thier house. I contacted ParcelMonkey who told me i must have misread their site somehow as its quite clear. So i did another test purchase, nowhere on the site does it mention that the item will not be delivered to the recipents door. The website actually says "Door to door fully tracked delivery - When you book a courier service with Parcel Monkey you will be provided with full tracking so that you can follow your parcel until it is delivered. You can also share this with the recipient so they too can monitor the parcels movement." I contacted the shipping company who informed me it was the service purchased by ParcelMonkey and they do also offer a delivery to door service. I think this is blatent misseling, you get what you pay for.
14/08/26 by Andrew Hall
Easy sight to use and good service
13/08/26 by Karen Warren
Everything was planned successfully,
very polite van driver collected my parcels
Thank you
13/08/26 by Clive Durose
good service
13/08/26 by Stuart Donald M Parker
Parcel Monkey was fine, but UPS, who I chose to deliver the package, were very poor. They sent me a message inviting me to get the package delivered to a nearby petrol station, but it had stopped being a drop off point and their system hadnt registered this. I had to spend ages on the phone talking to a bot which couldnt help until I finally managed to talk to a human, who fixed the problem. Finally delivered a day late.
12/08/26 by Nigel Derrett
great site and easy x
12/08/26 by Sarah Rhoades
The parcel arrived much sooner than expected or experienced with other providers
12/08/26 by customer
Package was NOT collected on time stated on email. I actually took item to Post Office the next day.
Everything after that was as arranged. So 4 out of 5 stars
12/08/26 by Alan Bussey
Ease of website, and the quick delivery
12/08/26 by Wendy Dash
Parcel was not collected by Courier which was organized through parcelmonkey. Been very difficult to contact anyone to get issue resolved. Helpdesk very slow.
12/08/26 by Katherine
Our Response: Good morning,
Thanks for your review; Im so sorry to hear about the problems youve experienced, and Id like to see what I can do to help.
Ive contacted you via this platform to request some additional information; if you could respond at your earliest convenience that would be much appreciated.
Thanks,
Royal Mail failed to pick up the package so I had to take it to the post office. Not really what I paid for
11/08/26 by Mr Steve Maher
Efficient and easy
11/08/26 by Mrs Wendy Bates
Did exactly what it said on the tin!
11/08/26 by KateCustomer
Mafe Cruz helped me quickly when I got a digit wrong on the delivery address, thank you.
11/08/26 by HK
Fast efficient service. Thank you
11/08/26 by Angela Andrews
Efficient, excellent communication, rapid delivery on the other side of the world. Australia Post could learn a lot from Royal Mail.
11/08/26 by Mr Dennis Setterington
Easy to use and l was kept up to date with the progress of my parcel.
10/08/26 by gtim
