We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,084 reviews.
Pick up polit and quick.
Website will find a cheaper provider
Negative side. Let customers know they may need to pay import charges even for personal items.
09/08/25 by Bern
Sent a parcel to Germany, but Parcel Monkey neglected to supply any customs forms, despite their email claiming to include all required ‘Label/Customs Docs’. Due to the lack of those forms UK customs determined that additional charges were required, but Parcel Monkey had not passed on my contact details and I never received those requests. My parcel has now been rejected by customs and ‘returned to sender’ so hopefully I will get it back, but the whole process has been a total waste of time and money.
09/08/25 by Peter
Amazing service, will be using again
09/08/25 by GGemma Lythgoe
Simple, painless on time
09/08/25 by Unhappy customer
This is a really excellent service.
The website and the ordering process are both really easy to understand, and everything is made clear at every stage.
This is a very clever little monkey!
09/08/25 by Mr Gfaham Braithwaite
Easy to book, no problems from parcel pick up to delivery, would recommend
08/08/25 by Mrs. Renate Hatton
Booking was easy, pricing was surprisingly affordable, and the updates were comforting. Received very quickly for international shipping. Very happy and will use this service again in future.
08/08/25 by Dana
Really helped me out, as I was struggling to find a company that would take a heavy shower tray! Straightforward process for quote and then available options came up - all in all, really pleased. Would definitely use again
08/08/25 by Heidi
Ease of use, access and availability. Cost was good as well.
08/08/25 by Mr Fletcher
Karla Culla was perfect
08/08/25 by keith poland
The parcel was picked up within the time slot and delivered within 3 days. Great service
08/08/25 by Dawn
Quick and simple.
08/08/25 by Paul Summers
Only giving 4stars as the pickup was two days late
The delay wasn’t parcel monkey fault but the courier.
07/08/25 by John k (Carrick)
Booked a pacèl for collection. The collection did not happen on the scheduled date. I requested for an update and was advised that the drivers dont carry phones and so can not be contacted. They will pick up the parcel between 8 to 6 pm. When the collection didnt happen, the customer associates moved the picked to another date. On that date also pick up didnt happen and upon checking the same response was given. It is absolutely hopeless and unprofessional. It looks like I have no option other than to cancel and parcelmonkey is least bothered about their customer lost time ( I waited two days at home for this pickup).
07/08/25 by customer
Esther Paña was excellent and sorted my querrie in a professional and prompt manner.
07/08/25 by Maria del Mar Esbry Figueroa
Great service as always
07/08/25 by Linda Gill
Cant do 0. Never received the service, cant contact for a refund. Joke of a company.
07/08/25 by Customer
Truly awful experience, parcel delivered 3 days late with no explanation or apology.
07/08/25 by Huw Williams
Website was easy to use and the whole process was fast and efficient.
07/08/25 by Katherine
I was charged close to a £100 extra, because they said that my weight was not what I mentioned or the dimensions were not as I had mentioned. They did not provide me with any proof as of yet. They charged me first and then informed me of the extra charge.
07/08/25 by Customer
I booked a courier collection via Parcel Monkey for a specific date, only to wake up to a text this morning that the collection has actually been arranged for today. Getting the date of a request right is a pretty important aspect of handling a request. I will not be using them again
07/08/25 by Jon
I booked a parcel with parcel monkey , wasnt collected . Contact their support feel support wasnt very supporting parcel still not collected 2 days on and paid for 24 hr as it was a item that someone purchased from my Ebay so now parcel very late Ebay not happy with me. Getting absolutely no further getting parcel collected.
07/08/25 by karen smyth
Really pleased with their service. Pick up and delivery was quick and they took great care of the fragile item
06/08/25 by Linda
Simple and easy system to use - will certainly repeat
06/08/25 by Anthony White
Easy to use and provided a range of couriers at reasonable prices.
06/08/25 by Nariman Dubash
Excellent!
06/08/25 by And They Loved Hats
Excellent quick very friendly courier.
06/08/25 by Peter Hanrahan
Quick and easy to understand.never used it before will use again
06/08/25 by Miss Bisset
The process was easy, inexpensive and it arrived very quickly in perfect condition.
05/08/25 by Customer
Quoted one price then finally paid around 30% more
05/08/25 by Colin
**** show - delivered someone elses parcel to me after putting a label with my address onto it. I still have the incorrectly delivered parcel over a month later and support have done nothing to get this poor person back their lost property.
05/08/25 by Ash
Quick, simple, reliable and inexpensive.
Queries answered quickly by Mafe Cruz with addition details given
05/08/25 by Peter Hunton
Good price, easy service
05/08/25 by Peter Lunn
I paid to send a parcel via Evri, but the QR code did not work when the sales assistant tried to scan it in the shop. I tried the order code provided by Parcel Monkey, and that did not work either. I immediately sent a message to Parcel Monkey, and have had no response 16 hours later. No phone number or live chat. I sent a further message to cancel my order. Atrocious customer service.
05/08/25 by Karen Paterson
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
Reliable service
05/08/25 by Gary Walker
No issues with Parcel Monkey. However, the courier selected (DPD) uplifted the parcel the next day (29th) but didnt deliver until the 31st and, given that the parcel was clearly marked on all four sides and on the top to "Please keep upright", the driver placed it up on his shoulder on its side. I had to inform him that it was a printer full of ink so unfortunately, I wasnt exactly impressed with the experience.
04/08/25 by Serpentine Embroidery Solution
Very good service
04/08/25 by saman kumara
I had been using an alternative courier comparison site and twice in 3 months when I came to post my items the Post Office told me the bar code had already been used. No problems with Parcel Monkey. Easy to use and I think the prices maybe the cheapest. Thank you Parcel Monkey :)
04/08/25 by Mark
Mafa Cruz solved my problem promptly thanks
04/08/25 by Leon Sweeney
Easy to use and book
Collection happened as booked
04/08/25 by S Swann
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