We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,981 reviews.
Terrible experience, no resolution
10/06/26 by Diya Jaiswal
Clear, helpful info and pricing from ParcelMonkey ... definitely a recommend !
10/06/26 by Paul Austin
Everything from website to delivery has run as advertised without interruption and competitively priced. Just as you would expect, so praise where it is due and recommendation deserved.
10/06/26 by Gerry
Excellent service can’t fault it
10/06/26 by alan
Easy website to use and a good price offered for the shipment of a heavy package
10/06/26 by customer
Under no circumstances will i EVER use parcel monkey again. Collection was scheduled and paid for, they never turned up, rescheduled , they never turned up, rescheduled, they never turned up!!!! Now over a week later one unhappy customer of mine and Parcelmonkey customer service "Megan" gives no help and just keeps rebooking collections that dont show up, with no explanation or help.
10/06/26 by Alan
I booked a parcel for collection for Royal Mail. The collection was due yesterday. It was rebooked for today. I have tried to find out from you whether they are going to turn up when they say they will. Your agent decided that the conversation was ended, without resolving anything, and cut off the chat. Appalling service both from Royal Mail and from you.
10/06/26 by Suzanne Jones
Instructions were simple and straightforward. Everything went very smoothly. No stress at all
10/06/26 by Serge
More parcels have been lost than delivered, whilst I know this is not Parcel Monkey themselves its their couriers who let them down
10/06/26 by customer
I have used parcel monkey a few times and always been happy with the service. This time I chose royal mail through parcel monkey who really let me down... so parcel monkey or royal mail to blame? I paid a higher ammount as I was promised delivery in 3-5 days... the parcel took 10 days to arrive, missing the birthday of the recipient. Not acceptable.
09/06/26 by miss sculler
Absolutely dont bother, they ask for the information and suggest someone and then dont fulfill the requirement having taken the money, and then send they are please to be able to refund your payment, Pleased? Well of course you should refund the money its mine and you offered no service, just go direct to UPS much easier and cheaper!
09/06/26 by Stephen Palmer
Once again great service! Picked up on time, with a friendly smile, up to date reports on the parcel’s journey, let down only on the delivery date! It arrived on the next working day(Monday).
09/06/26 by Mrs Neal
Quick delivery from uk to USA very happy will use again.
09/06/26 by Nikki
Parcel Monkey are solid in what they do, the fundamental problem are their providers like ParcelForce WorldWide that are either overburdened with a backlog or just cannot provide a service Fit for Purpose without taking any real responsibility for their actions.
RoyalMail had always been well-regarded and respected as the lynchpin of a modern day postal service but their entity ParcelForce WorldWide and their parcel courier service is certainly letting down the side.
So would I use them again, hmmm not until their inefficiencies are massively improved whilst paying for a premium service!
09/06/26 by M S
Total failure to collect twice using royal mail. No reply to my complaint so thats another day wasted while I wait for them to just cancel this shambles and refund me. Had to wait in the house all day - twice. This means they have completely missed getting a birthday gift to my family member in time.
08/06/26 by michael wilson
Mafe Cruz was a great advisor! So quick, friendly and helpful!
08/06/26 by Luisa
Great price delivered on time no issues
06/06/26 by Ian Mayhew
very clear and helpful with getting parcel delivered
06/06/26 by Leslie Reid
Since their ParcelForce Service collections started get collected by Royal mail, what is advertised at the tracking info as 24hr guaranteed, is getting slower and slower. 3 days this time. The multibox discount option has also disappeared!!!
06/06/26 by Customer
Website is easy to use, quick checkout. Plenty of options. Delivered as scheduled. No problems at all. I always use parcel monkey.
06/06/26 by Mrs Val Cooper
At first I was sceptical about the name Parcel Monkey as there is a lot of monkey business on line these days. But when I looked into your rules and regs. I found more information there than other providers give, so clarifying the question of posting different types of battery. So thank you for your service.
06/06/26 by Melvyn Ingram
Always use Parcel Monkey to organise my regular parcels to be sent to my daughter in Australia. I was pleasantly amazed at the price this month, but then the parcel was not all that heavy. I can track it all the way and she gets notified at her end when it is in the country. I dont use anyone else and it travels Global Priority Royal Mail.
05/06/26 by Debra Parker
The online service was easy to follow. The price was very reasonable and the delivery was good.
05/06/26 by G Evans
Everything went as planned. Parcel delivered within 4 days. Only issue was that the printer wasn’t working at the first parcel drop off shop I went to, so I had to return home to print the delivery label myself.
05/06/26 by Clifford Briggs
usually they work fine, however recently they lost my parcel and didnt react to my enquiry for 48 hours !!! time is crucial in such cases, as they must force courier to find the parcel. 2 days gone by, monkeys didnt even bother to reply to my ticket, what a joke
05/06/26 by MD TRADE
I paid for next day and it didnt get to the person the until the next next day
04/06/26 by A CROTTY
Very easy site to use. Postage came back cheaper than other sites. The method of postage I chose and paid for was excellent and delivered next day. Kept well informed throughout.
04/06/26 by Mrs Wendy Hamblin
Priced parcel at local Post Office and would have been £80. Took parcel home and went online for prices. Parcel Monkey was cheapest at £36 for an express tracked service with Parcel Force. Paid online, printed the labels and fixed to the parcel, and dropped the parcel back at the same post office as before. Saving was £50 for printing my own label. (QR code was provided to print label at post office if no printer available.). Parcel subsequently delivered on the day quoted and was able to track to destination. Email received when parcel was delivered in Australia.
Our parcel was 3.2kg in a standard posting box. Superb saving of £50 against the Parcel Force standard delivery price quoted at Post Office by using Parcel Monkey for the faster Express Tracked delivery also offered by Parcel Force. Would definitely use this service again.
04/06/26 by Steve
Absolutely awful and useless customer support
04/06/26 by Anonymous
Quick, easy pickup and delivery
04/06/26 by Greg
The site is super easy to use and gives plenty of choice on sending your parcel. Its easy to download the shipping label and the system works very well.
04/06/26 by Cheryl Bingham
Easy to do. Good range of delivery options, good communications and delivered as promised.
04/06/26 by Robert
Was good other than I had a broken tools in my parcel
04/06/26 by Customer
Great , ready to use and good support
03/06/26 by Mr Chris warren
Entered a delivery contract with you using ParcelForce who have absoloutly failed in delivering the goods in good time. Its taken 3 weeks! And when I tried to get details as to whats happening, very little came back. No offer of refund, compensation etc.
03/06/26 by A Leigh
Delivered on time easy to deal with
03/06/26 by kevin walker
When my son rang me to say the parcel I sent him had arrived, I was very impressed. From start to finish it took 7 days, which i was pleased about so will be using monkey parcel again.
03/06/26 by debra colucci
no issues all delivered fine
03/06/26 by Customer
everything was fine apart from parcel collection time way past last estimate so already delivered to courier drop off
03/06/26 by PHILIP ROBSON
Great from start to next day delivery as booked. Defo recomend.
03/06/26 by Sandra Churchill
