We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 202,495 reviews.
Twice now they have failed to pick up on the correct day and annot give a specific time slot only 8am-6pm. Custoer Service no help at all. No compensation for failed pick ups either BAD EXPERIENCE that I will not be repeating!!
07/07/20 by Shirley Wilson
Very very good service just wish on the smaller parcels it was cheaper
07/07/20 by Ken
07/07/20 by Andy
07/07/20 by Gavin
Haven’t received my package nor any update from you guys. I try logging into my account and my email address isn’t recognised. I request a password reset and my email address isn’t recognised. My tracking number says that my package is being held in Hong Kong? Why?
07/07/20 by Customer
Very good service ???? offered every time but they need to provide with time of collection and very reliable prices too.
Just need to offer more service at lower prices for i.e. should allow 40kg to Europe hope this will take in consideration and carry on service like that.
07/07/20 by Jiten Doshi
Great 3rd party delivery middleman. Worked easily and parcel got to its destination quicker than expected. Much cheaper than using Parcelforce direct.
06/07/20 by Stuart D
My daughter had used them moving luggage from abroad before and was so impressed with the service, recommended them to me. I would definitely use them again, and recommend to my friends to do so, too, if they needed the service. Speedy service.
06/07/20 by Mrs B Hallaway
Very easy and reliable service
06/07/20 by Abdul Hussain
This review is not directly for parcel monkey but as they are representing the couriers then in a way they are responsible. I recently sent parcel through parcel monkey and the courier that they best recommended throw the package over my customers fence and now it doesn’t work.
06/07/20 by Wayne Beardmore
The booking was excellent and went perfectly. I would use again. However, one week after the parcel was posted I am being asked to review but the parcel has not yet arrived. I paid for two day delivery as the item was urgent but so far one week and no arrival yet. So couldn’t give five stars
06/07/20 by Mairead McCormick
Excellent efficient service
06/07/20 by amade
Parcel missing. Grandchildren in tears when went to collect it and it was not there despite being contacted that it was available for collection. Have not seen them for 7 months was supposed to be a nice surprise from Granny
06/07/20 by MRS CAROL TAYLOR
Excellent what more can I say
06/07/20 by Josephine Mant
Good efficient service.
06/07/20 by Linda
Have used them many times but this time one parcel went missing so not as good as usual
06/07/20 by Linda Gill
Easy, economic, fast efficient service.
06/07/20 by YD
collected on time and delivered to U.S on time
06/07/20 by mark lawson
Exactly as described. Easy to sort and efficient collection process
06/07/20 by Fiona
Five star service for a bargain price.thanks
06/07/20 by Gary jamison
2 Parcels collected at the same time wrong labels attached after 4 days my customers have still not got their deliver!!
06/07/20 by Katrina
Excellent value for money. Easy to use website A+++++++++
06/07/20 by Peter Bromley
Easy to use website and excellent service
06/07/20 by Lynda Hooker
On-time, reliable and straightforward booking process
Their prices are also affordable.
06/07/20 by Lavinia Awada
Found postage for boxes to USA. Got good competitive prices for both
06/07/20 by katherine Gordon
Easy. Fast. Reliable. Cheap price. A+
06/07/20 by Customer
Still plenty to improve on
06/07/20 by anthony onyemerekwe
Fast, efficient and effective service - really simple and easy to use.
06/07/20 by Lilla
Efficient as usual
06/07/20 by Michael Speller
Quick and efficient service.
We have a family living in Switzerland and often send parcels
Have used Parcel Monkey twice now and would not use any other courier service. The price cannot be beaten
Impressed and would highly recommend
06/07/20 by Customer
great job, hassle free
06/07/20 by Customer
Excellent service - very simple website to use. Great prices!!! Very cheap to send parcels around the UK.
06/07/20 by Maxine Lambe
Very easy to use and cheaper than alternatives.
06/07/20 by Pete
As always a reliable service and keeps you informed at all times
06/07/20 by Nigel
excellent service,very promt timing
06/07/20 by Mrs Beatrice Taylor
Easy to use website
The parcel was collected as stated
The parcel was delivered on time
06/07/20 by Deborah
Quick easy to use and reliable
06/07/20 by Elite Stainless Fabrications
06/07/20 by Stephen McDermott
Very good service
06/07/20 by Customers
I sent a hifi amplifier by Parcel Force via Parcelmonkey to Belarus on May 20th. Tracking showed it as prepared for export on 21st, since then nothing. My eBay buyer has successfully claimed for non delivery and has been refunded in full at my cost. After the event Parcelmonkey decided that the item is in their prohibited list and isnt eligible for compensation, although it was accepted for shipping and insurance charged for. I dont see what relevance the content is if the parcel is lost. To add insult to injury they offer a refund of less than the shipping cost, probably leaving off the charge for the useless insurance. It will be eBay Global Shipping Program only from now on and if a country isnt on the list, tough.
05/07/20 by MR C DICKSON