We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 193,084 reviews.
Reliable Service
Yesterday by Customer
Great service for posting gifts to family in the US. Speedy delivery which can be tracked, and notification for the recipient when the parcel is out for delivery. Great value too. Only downside was filling out the customs form, which can be lengthy if you are sending a number of small items; clothing has to be itemised singly- but definitely worth the effort for the peace of mind and safe, secure service. Would definitely recommend!
Yesterday by Cheryl Bell
I paid extra for delivery before 9am. Parcel wasnt on time. My client have to catch driver and collect from him.
16/09/19 by Customer
Lost my parcel and have not made any logical effort to help me. No accountability themselves but also dont ask anything of their couriers. Keep getting irrelevant answers and constant investigations that have taken weeks and then someone ignores all of my information and asks for the same thing I already provided a month ago. DO NOT USE.
16/09/19 by Abe Peixes II
Excellent service, a little pricey but reliable.
16/09/19 by Lynda
Value for money, fast, secure. Very good service and traceability. Many thanks!
16/09/19 by Raphael
Really good experience with parcel monkey.
Down loaded labels, young man came next day to pick up parcel seven days later parcel arrived in Vancouver.
Excellent.
16/09/19 by Customer
I sent a small package to southern Ireland on 29th August. It is now 16th Sept, and the package has not been delivered. PM Tracking system sends me to the Parcelforce website, which tells me that the package was collected from the Post Office on 29th August, and nothing else. Customer service at this company is a joke, I paid well over the odds for this parcel to be delivered quickly. I would not advise anyone to use this company, especially if you need your item delivered quickly, or in my case even delivered.
16/09/19 by Tingtongtony
Easy to use web sight,local drop off points ,good quick delvery
16/09/19 by Carol Bell
Shipping was quick and on time.
16/09/19 by Customer
Brilliant as usual, picked up the parcel from my daughter in the UK on the Tuesday and it was here with us in France on Thursday morning. All in tact, all safely delivered and all for less than £20, amazing value and service. I cannot recommend highly enough, thank you to all involved in this smooth, efficient service.
16/09/19 by Lynne Bromley
Charged my card and invoiced me for amount, nearly 5 times the original delivery cost, citing my package was larger than the dimensions I provided - which I dispute. They cannot provide supporting evidence for the additional charge. You decide whether to use them.
16/09/19 by Kelvin
easy to book and great service
16/09/19 by Love letters 2 hire
After 10 days , my parcel has not yet been delivered to the recipient address. Moreover there is no answer to my mail of complaint.
16/09/19 by Sileia Thomadaki
First class service
16/09/19 by DONALD Hellings
Package was picked up and delivered on time. Would have liked the cost to be a bit lower.
16/09/19 by Colin
I sent a very large shipment of stock to the USA. Half of it ended up in Penzance, UK, and promptly disappeared from the couriers radar. Now you might be thinking this is a simple situation. The courier admits its gone, the recipient never got it, I had insured it for £1000. But no. Instead they quibble, delay, thank me for my patience and then over TWO MONTHS LATER after a period of complete silence they send me a SINGLE EMAIL giving me SEVEN DAYS to respond and claim compensation. Unfortunately some of us cant always be tied to our inboxes and it was missed by a few days. Now however they claim that the claim window is closed. It was open for two months while I waited patiently but now apparently theyd rather keep my money and run. So now Im left with having to argue with them on a daily basis until they either pay what they owe or I take them to small claims court. NEVER USE THEM, THEY ARE THIEVES.
16/09/19 by Daniel Sell
excellent service will definitely use again
16/09/19 by Raymond Kendall
Excellent service . Prompt and reliable
15/09/19 by farrah pervez
Does exactly what they say. Easy to arrange delivery and good price
15/09/19 by J Marshall
Can’t be faulted
15/09/19 by ADRIAN CAUSIER
Never had a bad experience with them. Keep up the good work !
15/09/19 by Customer
great service
15/09/19 by Customer
Excellent service. Collected my parcel from home and it arrived safely and I damaged three days later.
15/09/19 by Customer
Really easy to use. Good selection of providers enabling the right courier to be made very quickly. Will always use in the future.
15/09/19 by Nicki McGuire
Parcel booked last Friday to be collected Monday parcel force didn’t collect so we rebooked for Tuesday On a 48 hour delivery . My customer still hasn’t received .
14/09/19 by Customer A1 car & commercials ltd
Great service, very clear communication. Would definitely recommend.
14/09/19 by KH
Have had very bad experience with Hermes. Was advised to try parcel monkey and was very pleased with the result.No hassle and the courier came on the day he was expected
14/09/19 by george johnstone
Always excellent prices and service.
14/09/19 by John Hutchings
Website easy to use and package delivered on time. I would like to print off labels immediately rather than wait for 30 minutes. Not good if youre in a hurry. Other sites offer this.
14/09/19 by Brian Sceats
Excellent again
14/09/19 by Yan
A fast and efficient service with a not too onerous price!
14/09/19 by George Yates Phoenix Automation Limited
great portal. Helped me find my parcel delivery service for an ebay purchase.
14/09/19 by Christian Rhein
Simple to use and found best deal for my requirement
13/09/19 by Tracey Warman
Takes a monkey to appreciate a monkey.
Great service,at comp prices
13/09/19 by Tommy Cridge
Very pleased with this setvice
13/09/19 by Customerlinda elliott
Cheap and reliable
13/09/19 by Customer
Have to give one star because the parcel was eventually collected after lots of expensive phone calls to add to reasonable parcel delivery cost, four days after the intended date of collection.
13/09/19 by JOHN KIDGELL
Damaged parcel and reported same day. Took at least 6 days before asking for a form to be completed. Returned same day. Then asked for more details. Huge delay, then told as it was past 14 days (DUE TO THEM) they cant help. I cant say how disgusted I am! Damage was £200 and I paid for full insurance!
13/09/19 by David Wines
I used Parcelmonkey to ship from the UK to France. I used DPD Classic service and paid more because I needed the parcel to be there within 2 days. I even dropped it off at their premises. According to the tracking info the parcel only got into DPD after 2 days. Its been 5 days and still no delivery. I was told if i wanted to return it the return it back to me: "Please note that any return takes an estimated 16 - 21 working days to reach back via an un-tracked service." Very very disappointed!
13/09/19 by Tomas Kukucka
