We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
Gave instant price comparison, which was easy to obtain. Helpful guidance throughout process with emails confirming what would happen when and what I had to do. My only quibble was DPD, the selected courier gave a 12-hour collection window of 6am to 6pm. Surely it could be narrowed down? But collection in London was efficient and five days later the boxes arrived safely in Japan.
06/08/26 by customer
Collected Monday.. Arrived in Canada weds.. Brilliant service.. Fast.. Efficient and good price.. Will be using again without a doubt
06/08/26 by Heather
As always the service is quick, easy to navigate and my parcels to my grandchildren always arrive in perfect condition.
06/08/26 by Paula Footman
Chose specifically the quickest delivery option which was 2 days as was an emergency. Delivery took 6 days. Also had to pay custom fees and tax on personal item I sent from myself to myself. The cost of the contents had no monetary value yet I was charged an extra £14 as the package was labelled ‘marketplace seller’.
06/08/26 by Customer
Better price than booking direct
05/08/26 by Eli Simon
Will use Parcel Monkey again. Excellent rates, great website.
05/08/26 by Ted Nesbitt
Everything went according to plan, thank you
05/08/26 by Jennifer
On line not very clear an d too many notes to go through .Also the P O label requirement NOT brought to the fore enough.
05/08/26 by Mr Mills
Great company!
05/08/26 by Amelia Curtis
Karla Culla has been really good and helped me to change the address fast.
05/08/26 by S.
Quick collection and delivery
05/08/26 by Customer
Useful facility and price list.
Easy to use and worked!
04/08/26 by Eve
Paid extra £30 for insurance, to return bathroom items back to supplier, and was unable to claim for a damaged in transit item due to it being ceramic. It was such a sturdy item and lack of care with the delivery it must have been dropped. It was not made clear when purchasing the courier that the insurance would not cover my items. Just had to cancel our family holiday camping trip so no summer holiday for my children due to loosing over £500. I’m so upset, will be sure never to use parcel monkey again.
04/08/26 by Kay Vincent
Very unreliable - time wasted waiting at home for a collection that never materialised. Their reissued label arrived too late for me to resolve the problem the following day. AVOID parcel monkey.
04/08/26 by Tim Worthington
Simple to organise, Fast delivery with easy up to date tracking, best price on the day.
Only one thing.. It said printer required and I had a bit of bother getting label, only to realise that the post office could have sorted it for me. So maybe just make this clearer.
04/08/26 by Jon.
Took longer to arrive as parcel went via Sydney to Perth.
04/08/26 by Fizz 47
I have got email I will get another email about my collection within half hour. I got it jus next day, I paid for fast delivery but it was collected jus 2 days after, no I dont getting any updates about my sent order
03/08/26 by Vaidas Vainauskas
Good range of options to suit all
03/08/26 by Sarah
I paid extra for next day delivery by 12 noon. No one came to uplift my parcel and when I contacted them, just got email with another label to print off stating they were sorry and it would be uplifted the day it should have been delivered. Extremely unprofessional, DO NOT USE THIS UNPROFESSIONALS, Well named a bunch of monkeys
03/08/26 by Susan McKay
Easy to use and loads of different options all at competitive prices
01/08/26 by Mrs Dawn Studd
Delivered with no problems
01/08/26 by Customer terry
I booked a 3 day Air Express service for a shipment to go from UK to the UAE. I got a bunch of labels via email but wasn’t sure which to attach. There’s no phone number to call. You can only send an online message which doesn’t yield any response for days. Terribly disappointing experience. Huge regret. Do not recommend!
31/07/26 by YT
I had no issues. Very reasonable in respect of price. Purchasing postage and downloading labels/QR codes was quite simple. Easy to track purchases and invoices in account. Would definitely use again.
31/07/26 by Jon Balfour
I needed my passport for a flight and used the express before 10am service. My parcel turned up over an hour late so I had to get a train costing me an extra £155.
31/07/26 by steven
Arrived in Australia before actual date estimated. Great service and reasonable price
31/07/26 by Jacqueline Robertson
It was really straightforward process to compare different prices and choose the best option. Definitely recommend this if you want send parcels at a reasonable price.
31/07/26 by Ajeshnath
Great all round: easy to book, collection and delivery as advised
31/07/26 by Nadia M
We booked an international delivery to New Zealand through Parcel Monkey. The postage labels were all Courier, but we received an email that the parcel would be collected by Royal Mail. The Royal Mail courier couldnt scan any of the labels with the handscanner and there was no information in the system as to where the package was to go. The courier spoke to his regional manager and explained to us that they cant take Courier packages and there is no way to pass on the surcharge. We contacted Parcel Monkey and an agent responded the following day. The message was that Royal Mail were meant to pick up the package and pass it to Norsk, who were then meant to pass it to Courier. All with no information for the on-the-ground couriers as to this process. There was no offer of a resolution or options as to how to proceed. Its been a complete waste of time and we have requested a refund.
31/07/26 by Charlotte
Website is straightforward to use and different options clearly presented. Then everything works after that. What more could you want?
30/07/26 by D Campbell
Used royal mail as they deliver regularly to us and know where we are [we are remotely situated and can be difficult to find]
Collected parcel at the allotted time period and the price was very competitive.
30/07/26 by Liz Holmes
The parcel was collected and delivered to the destination within the specified period.
30/07/26 by Martin Kaonga
I cant log in to get my docs for customs. I keep changing th password but Im locke dout Please help I paid for co;;ection today
30/07/26 by Riva Elliott
I sent a used laptop from the UK to Saudi Arabia using Parcel Monkey. The laptop was in perfect working condition before dispatch, and I paid extra for shipping protection. The estimated delivery time was around 7 days, but the parcel took almost two months to arrive. During transit, it was even returned from Saudi Arabia back to the UK before being sent to Saudi Arabia again, causing a significant delay. When the parcel finally arrived, the laptop was severely damaged. The screen was cracked, one corner was badly crushed, and the laptop was no longer usable. The outer box was also crushed and torn, clearly showing it had suffered a heavy impact during transit. Despite paying for protection and providing evidence that the laptop was in perfect condition before shipping, Parcel Monkey refused to compensate me, claiming laptops are sent on a "no compensation" basis. They only refunded the £48.70 shipping fee and refused to pay for the damaged laptop. If laptops are excluded from compensation, customers should be clearly warned before they pay for additional protection, not after their item has been damaged.
30/07/26 by Yahya Ahmed
Competitive prices, great customer service. Printing from some couriers can be difficult
30/07/26 by Twentyseven Tibet Dzi
Efficient process and shipment arrived on time.
29/07/26 by Mr Pritchard
Great price quick pick up and quick delivery
29/07/26 by customer
Professional and Efficient as always.
28/07/26 by Julie-Anne Cooke
Fantastic prices, easy to use site, always a pleasure to use.
28/07/26 by Julie
Assuming that I was chatting with a person called Karla and not a bott then she was very helpful and answered the questions concisely as opposed to another similar carrier that I had an issue with where I spent a long time with a bott trying to get the point across, going round in circles and still waiting for a call back from a person days later. Karla was a refreshing change. I will now use the service and hope that goes as smoothly.
28/07/26 by customer
Ive used Parcel Monkey to arrange my parcel delivery or collection and theyve come through every time. Ive had cause to contact the customer service only one time due failed collection attempts which was my fault and they resolved it quickly. Great service!
27/07/26 by Aminu O. Adamu
