We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,617 reviews.
We have always used parcel monkey. Every parcel we have ever sent to the States and Canada over 12 years has arrived exactly when they should.
You are notified of bad weather delaying a parcel, that is all.
Thank you for being so reliable.
05/11/26 by Customer
My parcel It was delivered damaged.
05/11/26 by Pedro Magalhaes
Excellent service thanks
05/11/26 by customer
Easy to compare prices, find the service I required, print a label and post the item.
05/11/26 by EAG
Collection on time perfect service
05/11/26 by Now Happy Customer
Great service
Delivered on time
05/11/26 by Miss L Nordhoff
This parcel was delivered promptly and with care to my aunt. The heavy parcel was tleft inside the house by the driver and my aunt was delighted. Well done,
04/11/26 by Clare Maguire
Came on time and delivered on time
04/11/26 by Peter Stokley
Very easy to use and competitive price.
04/11/26 by Mr David Wood
Very clear at all stages of the ordering and booking of the courier process. Clear pricing and excellent value.
04/11/26 by David
The actual process of mailing options was fine, but once a service was chosen, I didnt receive any notifications of tracking or when my return had been received by the supplier for refund
04/11/26 by HP Farnham
Good comms and delivered as expected
03/11/26 by Anne Charteris
A fast easy reliable service
03/11/26 by Mrs Helen King
Very good service
03/11/26 by Marie
I am absolutely disgusted with the service I received from Parcel Monkey. Not only did they fail to provide any proof of delivery for the item I sent, but they also acted in bad faith regarding their insurance policy. When booking, they were more than happy to take an fee from me to "insure" the item. However, when the package went missing and I tried to make a claim, they suddenly claimed that the item wasnt covered due to its "nature." If it wasnt covered, why did they willingly take my money for the insurance in the first place? That is pure dishonesty and misleading business practice. Because of their incompetence and refusal to take responsibility, I am now £100 out of pocket with no item, no proof of delivery, and zero compensation. Customer service has been unhelpful and evasive. Save your money and your peace of mind—use a different courier service!
03/11/26 by sala m
Used the Royal mail service and it was good.
02/11/26 by Glo
Packet picked as promised and arrived in the US next day. Great service
02/11/26 by Michael Cops
Used DPD and still after a week they have neither delivered the parcel nor acknowledge the whereabouts, I might have to take legal action against DPD. Extremely frustrating experience with DPD
02/11/26 by Mr akram ansari
I was sending to the USA which can be a pain in the neck. But with Parcel Monkey it was simple. The cost is very reasonable and it arrived without any delays.
02/11/26 by Alan Thomson
Good to have a comparison site, and useful to be able to buy the postage label from same site.
02/11/26 by Kay
Apalling service. 2 out of 3 bookings in last 3 months no one showed up. In the most recent case someone waited in all day Friday for a no-show, customer service rescheduled it to Monday morning before 10.40am and again another no-show. No one can actually clarify what is going on or even reach the courier - so you would be better doing this yourself directly. Utter waste of time
02/11/26 by James
Dont know what happened to these guys. Since when the changes have taken place, they have been irresponsible. Earlier, they made an auto deduction mistakenly from my bank account and refunded so late and now, they have lost my package and just refunded the shipping after 1.5 months. Now after 3 months, they are still sending me formal replies that internal team is working on your lost package claim. I have filed a complaint with citizens advice and trading standard. Really disgusting service!
02/11/26 by Madeeha Batool
Excellent service as usual.
02/11/26 by MJY Security Systems Limited
Every time I use Parcel monkey there is no problem, excellent service.
02/11/26 by Susan Davey
A lot of delivery options available and easy to choose the best one suited to your requirements. I was kept informed when it was due to be delivered and when it actually arrived at its destination, would definitely use again,
31/10/26 by Christine Culley
Delivered on time, as one would expect.
31/10/26 by Tony Venning
Delivered on time
31/10/26 by RobT
Competitive price, straightforward and easy procedure to arrange for and send parcel. Promised delivery UK to Australia within 8 days. Parcel arrived door to door within 6 days, brilliant.
31/10/26 by Margaret G
Very competitive price and straightforward, easy procedure. Promised delivery to Australia within 8 days. Parcel delivered within 6 days, door to door, brilliant.
31/10/26 by Margaret G
Parcel picked up on Wednesday 28th October and still has not arrived. Received an email from Parcel Post to say it will be delivered on Monday 2nd November. That is 5 days after being picked up. Paid for 24 hour Express.
30/10/26 by Alwyn Lynn
Parcel Monkey provided me with the best deal. My parcel was collected the next day and delivered the following day on time as promised.
I shall definitely be using Parcel Monkey again.
30/10/26 by Shaun
I’ve used this company for a number of years now, and generally haven’t had a problem. As we always book in parcels slightly oversized and overweight to save any problems BUT today your customer service has let you down! You’ve taken UPS’s word that a parcel was over 6.5 kg over what we had booked claiming the parcel what’s 10.5 kg (without proof) when the item in the parcel was only 1.03kg, with packaging 2.5kg!!!! We will be looking to take our business elsewhere from now on, as a matter of principle, and won’t be using UPS!
30/10/26 by Customer
Great price, communication, and very quick delivery. From the UK to Georgia US in 2 days. Highly recommend.
30/10/26 by Chris Walker
Excellent and easy choice showing charges of major competitors. Simple to use
30/10/26 by Derek Spencer
Very simple. Straight forward
29/10/26 by Richard Ayers
Collected and delivered on time.
29/10/26 by Julie-Anne Cooke
Fast and very effecient, brill comparison site
29/10/26 by Rachel
Great platform for finding best delivery/ collection options.
29/10/26 by liss
pretty easy!
29/10/26 by ofGarry Gilmour
So easy to use! Picked out my choice and parcel was collected next day and the courier even brought the label.
29/10/26 by ECB
