We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,347 reviews.
Everything went really smoothly. The booking process is easy to navigate. I needed a next day delivery for an event and everything arrived on time and was easy to arrange for collection and next day delivery back after the event. Highly recommend and fantastic price too.
01/05/25 by Pauline
Charge me twice for the same delivery. Currently going through PayPal to get the money back….
01/05/25 by Gary Woodland
Arrived at destination 6days after sending parcel
Can’t complain at all
Vet good service
01/05/25 by Kevin Trimm
Very calm driver, and my parcel delivered in good condition.
30/04/25 by AbimbolaOlajire
Parcel dropped off locally and delivered on time
30/04/25 by MRS CORRIE REES
Easy process.
30/04/25 by Key Card Co Ltd
Wheres the no stars button? Ive waited in two whole days so far for a collection. I paid £57 for a 24hr express delivery. Today is day three. No explanation, no compensation. Last week I cancelled a collection and the driver actually turned up ... Never again ... AVOID
30/04/25 by Sean Redmond
Have used a few times and always been an excellent service and good price .
30/04/25 by Jay Earl
Excellent customer service
The parcel was collected and delivered on time
29/04/25 by Tinah
All good, excellent service.Thank you.
29/04/25 by David Reynolds
Excellent. Ill extend and delivered exactly as ordered, and for a great price! Thanks
29/04/25 by PW
Parcel delivered safely and in good time.
29/04/25 by Mrs S
My parcel was never pick up so had to struggle with it to the Post Office to get picked up As you can see not happy and has put me off ever using you again
29/04/25 by Terry Lewis
Good communication. Effective delivery.
29/04/25 by Martin
So easy to do. I was sending a large heavy package and thought it would cost a fortune to send so was surprised it was only £7.14 for a 15kg box to be delivered. I used parcel force so dropped off at the post office where they printed out the labels for me then was able to track thereafter.
29/04/25 by Carol Kitson
Quick efficient service. Price was gd too. Arrived intact in time expected
29/04/25 by Mrs B
Everything went the way it should of. From start to finish all went smoothly.
29/04/25 by Mr. R Parker
Easy to log on and book, courier is always reliable.
29/04/25 by Amanda Rees
No emails received, not in junk folder either. Waited in for scheduled collection, no updates delivered then eventually got a reply saying that they rescheduled collection for the following day! Although the website offers comparisons between the different courier companies, and they appear to offer the best price, in the long term it’s more expensive because of their unreliability, hassle and inconvenience
28/04/25 by Kate
You picked up the goods on April 17th. They have still not been delivered. Where are they and why has it taken you so long? I had to have them back with the supplier by the 24th to get a refund. I am absolutely not impressed with your service
28/04/25 by Roz
I found it easy to organise and at a good price. Will definately use again.
28/04/25 by Rosalind Williamson
Courier never turned up and never got contacted as to why they never turned up. We contacted them and never got a response. Avoid this service!
28/04/25 by Senj
Brilliant service and easy to use, well done!
28/04/25 by Carole coleman
Absolutely fantastic. I have never had a parcel arrive that quick. It got picked up Tuesday and was in the states and at my daughter’s house Thursday. Crazy and so cheap. Highly highly recommend and fantastic price too.
27/04/25 by Kpv
My client doesnt have their parcel.
27/04/25 by Kate Robinson
UK to US under 4kg package shipped in 3 business days... all went very smoothly this time around. Will use parcel monkey again.
27/04/25 by Yas
Easy to use have been using PM for quite some time now and all parcels arrived safe and intact.
27/04/25 by Customer
I have used a few times now for international shipping and everything has always gone really smoothly. The booking process is easy with easy to find UK tracking information. When contacting them for the international-side tracking info, they have been really helpful and provided it without any fuss (stuff fairytales are made of these days!) I will of course update this review should anything change.. I have parcels in transit currently.
27/04/25 by Honest Reviews
Avoid them at any cost. Fraud company. I used their service for international courier by mentioning courier box size and weight. I got a quote and payed full. After the box arrived more than a week late, I got charged 40% extra (they save your card details) without any reason. I have raised complain with them, but they didnt get back with any details.
26/04/25 by Sumalya Barman
Parcel was not collected alternative arrangements had to be made.
26/04/25 by Eddie
My parcel is hasnt moved from the depot. I phoned and no one knows why, someone was meant to call me but no one has.
26/04/25 by Customer
great service
25/04/25 by Kamaljit Bharj
Shocking parcel left in bin with content removed
25/04/25 by Jason Lester
Parcel left in bin opened contents taken
25/04/25 by Customer
Brilliant service!
25/04/25 by Customer
Booked on Wednesday for a Thursday collection. Waited in for a day and a half, finally collected Friday 16:00hrs. God knows when it will be delivered! Lost all faith in this Company. You get what you pay for. Next time I will book with a reliable Company
25/04/25 by Robert
Absolute joke of a company and service. Booked for a pallet to be uplifted for the friday, then told me it would be the Tuesday and the following Friday still not picked up. Cancelled the order as they then had no information as to why it was not picked up. Make sure you use someone else. This has cost me £700 as a result.
25/04/25 by Kevin Paris
Very good easy to use
25/04/25 by Darren Poole
Quick and efficient and reliable
24/04/25 by Marian
Literally the worse service ever. Booked a collection (with DPD), driver went to the wrong building and claimed I wasn’t home, contacted DPD and they said speak to Parcel monkey. Spoke to Parcel Monkey and they arranged a refund which I still haven’t received after nearly 2 weeks! Then booked the exact same service via DPD directly for half the price. Avoid parcel monkey !
24/04/25 by Clementine
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
