We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Easy to use (other than import/export tax code guidance), easy to track, quick delivery!
06/09/25 by Allan
fantastic service done what you said and prompt collection fast delivery and kept informed throughout, had a terrible experience with other onlineparcel company and this was plain sailing definitely use again
05/09/25 by Graham Elliot
Booking was relatively easy except for adding the recipients address. I used Parcel Monkeys "Find address" dropdown to add the address. The address fields were automatically filled in for me. Great, except that the address was then rejected with 2 error messages:
1) Address lines 1, 2 and 3 must only contain letters, numbers and spaces
2)Delivery Address 2 has a maximum length of 24 characters
I find this irritating since the values were added automatically by Parcel Monkey itself, which then rejected its own data.
When I added the address manually, I still couldnt input the full postal address of the recipient, so I had to leave bits out.
However, booking through Parcel Monkey was easier than using the Parcel Force website.
The parcel was delivered quickly.
05/09/25 by Arthur from Loch Avich
Excellent service again and received my refund from the supplier as quickly and as painlessly as possible.
05/09/25 by Mary-Clare Rodwell
Do not use this company. Fine if everything goes smoothly. If there is a single issue they make life impossible and refuse to refund you due to silly terms. Thankfully I was protected by PayPal so I got my money back from the scum. My top tips: A) Always go directly through a courier B) Never use parcel monkey C) use something with protection like PayPal or a credit card.
05/09/25 by Ben
You collected from my customer a day before the arrangement which did not go down well. Otherwise okay.
05/09/25 by Shakyapada Roberts
extra charge without justification or proof
05/09/25 by Customer
Needed to send a heavy, 25kg, high value item. Parcel monkey made it easy to pick the best carrier and get parcel collected and delivered.
04/09/25 by A Copp
Excellent service as usual.
04/09/25 by Mrs K Chambelain
It was easy to use, value for money and my parcel arrived in good condition.
04/09/25 by Paul Griggs
Fantastic service and reasonable price.
04/09/25 by CM
Fantastic service and reasonable price
04/09/25 by CM
Clear instructions and boxes were collected and delivered in good time.
04/09/25 by Mo
You have the worst customer support ever and the worst service. You did not deliver my package as agreed and still had the gut to ask me to pay for it to be returned to me. You seized my package for more than 3 weeks. You refused to answer my request or provide any useful information.
04/09/25 by segun mathew
Dear Parcel Monkey Your ref.: PM13029836 DX Freight Next Day Please can you phone our Finds Manager to discuss the damaged and currently missing item. Were having to use Trust Pilot as Parcel Monkey dont appear to have a contact telephone number and the chatbot facility is of no help. Thank you.
04/09/25 by Administrator
It should have been picked up on Friday but wasnt picked up until Tuesday.
04/09/25 by Erik
It was easy to recieve my parcel without any difficulties.
Very prompt/ Safe Delivery of goods
04/09/25 by DIANNE OLEARY
Easy to use, great prices and no issues on pick up.
04/09/25 by L Protection.com Ltd
Easy to use.
Good value service.
Saves time at the counter.
No hidden shocks.
Range of options provided.
04/09/25 by Malcolm
really nice and fast response
04/09/25 by Xinyu Li
Delivered safely to Australia in swifter time than it takes to send a letter!!
03/09/25 by Michelle Brockley
A bit of a hiccup at first but all went well afterwards. Box arrived safely…thanks for your service…kind regards.
03/09/25 by M. MacLeod
You achieved what I paid for.
03/09/25 by Mr Roy Beviss
Everything Id expect!
03/09/25 by Sean Donnellan
Fantastic customer service when I made an error on the label for delivery
Esther on the team on chat is so sweet and couldnt be more helpful
Thanks Parcel Monkey!
03/09/25 by Rochelle Richarde
Website is easy to use. Only thing that stops me giving 5 stars is that I had to contact live chat to get a label. But live chat person (Mafe Cruz) he asked me to put the name was very helpful!
03/09/25 by James Lloyd-Addecott
Karla was helpful and quick to respond
03/09/25 by saarrah ehigie
Great service and kept updating all the time until delivery
03/09/25 by MR. ANTHONY RICE
Parcel not collected when it was due to be collected. I was given conflicting and constantly changing information when it would be collected. Trying to communicate with the helpdesk is a nightmare - slow response and then messages are just ignored. I have no idea if and when my parcel is ever going to collected and yet there is no response from them let alone a refund for providing an appalling service. Would not recommend using them to anyone
03/09/25 by Mrs Partington
Excellent service via parcel force
03/09/25 by japanesetimetraveller
Packed my parcel in the evening got home and got on Parcel Monkeys site and got it sorted and label printed. Found a Post Office on my travels early the next morning and dropped it off and it was at its destination the next morning
03/09/25 by MARK
Next day delivery booked, took 3 days, couldnt speak to anyone human. Sent email to complain, told that there was no guarantee of next day even though paid for it. Its better to just go direct to the courier - may be slightly more expensive but at least you know itll get there when you need it to get there.
03/09/25 by GC
My parcell hasnt arrived and, when I track it, I see the You/UPS have changed the destination address and I still dont understand why.
02/09/25 by Jackie
My parcel still remains uncollected despite paying for next day delivery. Almost impossible to contact anyone to notify. The initial website to book was very straightforward as was printing the label.
02/09/25 by Mrs Caroline Jane Holley
Very easy and straightforward
02/09/25 by Kathryn
Failed collection by DPD yesterday. Spoke with operator Mafe Cruz who sorted the problem out very quickly. My marks are for their service and not that of DPD where it wouldnt deserve a single star on this occassion.
Thanks.
02/09/25 by Robin Dunkley
Make cruz resolved my queries.
02/09/25 by Brétema
Very efficient and easy to set up
02/09/25 by KEVIN
Awful. Package collected 13th August, now 1st September, still not received. They told me I had to take it up with UPS which I did until I realised from a consumer website that my contract is with them and it is their responsibility to chase not mine. And they asked me stupid questions like a list of the items which is on my account details in their pro forma and details of the sender and receiver, again on the account. So the saga continues. Lets see when I get this parcel. BTW it is from me to me as I was in the UK but I live in Italy so it shouldnt have been that complex.
01/09/25 by Suky Bansal
Great very pleased collected and delivered on time
01/09/25 by Tony
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
