We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Poor service from Evri Sent parcel back to me no explanation £33 out of pocket
10/12/25 by Paul Parkinson
Helpful driver, delivered as promised, very pleased, thank you
10/12/25 by Customer
great service and brilliant prices
10/12/25 by Linda Gill
Very good to work with
10/12/25 by richard bryan
I like being able to take the parcel to the post office prepaid and ready to go. I posted my parcel to Australia 27 November and it only took a week. Last year I posted on the same day and the parcel arrived the day before xmas eve, This year worked very well within the timeframe promised.
10/12/25 by Debra Parker
Monkey is simple and easy to use, just like me... wait...
10/12/25 by Martin
no contact, issues and support took a day to reply to each support message
10/12/25 by mark fly
Have had nothing but great experiences, incredibly useful service for shipping abroad.
10/12/25 by CT Taylor
Good service. Delivered safely and in good time
10/12/25 by Alison Sharples
Horrible service. I posted a parcel in August and it’s December now. Not delivered , no refund. Customer service does not reply or take action.
10/12/25 by MM
Easy to use, good range of options and my items were collected and delivered in time
10/12/25 by Tony M
You said you tried to deliver when in fact we were at home all day and no card was left
10/12/25 by Mr & Mrs Leslie
Parcel Monkey said the parcel was delivered at 11.13 pm on Monday night to my safe space. I was in then. I searched on Tuesday but could not find anything in my front or back garden. The sender investigated and said it was left in my front porch. I dont have one! I had been waiting anxiously, as once it got to Glasgow warehouse it didnt move for three days. Where is my parcel now?
10/12/25 by Delighted customer
Item was delivered to a neighbour, but we weren’t told which one, either in the email or with a card posted through our door. The photo showed the inside of someone’s porch and their legs only….not a lot to go on!
10/12/25 by Kate Giddings
Always delivered on time, reasonable prices
09/12/25 by Alison Lovell
Paid for collection. No collection and no updates to say any issue only to say failed. Awful
09/12/25 by Dawn Curtis
The site is easy to use
09/12/25 by Cheryl Bingham
I paid to have a parcel picked up on Wednesday 3rd Dec. and it still has not been collected
09/12/25 by Eileen Tulloch
Failed to collect on two occasions. I paid for 24 hour service as I was under time pressure to send the item, so totally useless - it was a week since booked the original collection They offered me to book again but I cancelled and asked for money back Terrible service. Will not be using again.
09/12/25 by Mark
easy and quick to use, will definitely use again
09/12/25 by bruce
Sent 6 parcels on 24 hour delivery but only 3 arrived and four days after they were sent
09/12/25 by Customer
My experience with Parcel Monkey has been awful from start to finish. I was told they were “chasing the courier” for updates, yet the courier’s own tracking (which Parcel Monkey can see) already showed the parcel had been found and was out for delivery. Completely unnecessary and misleading communication. No email or text was sent to the recipient before either delivery attempt, and no note was left. On the second attempt the courier suddenly demanded customs duties in cash, with zero prior warning to either me or the addressee. To make matters worse, the tracking still shows “Attempted delivery” from the previous day and has not been updated properly. The parcel was supposed to arrive in 3 days — it took 12. Unprofessional, confusing, and honestly unacceptable.
09/12/25 by Bart & Scott
Only used these guys occasionally but always been simple and good value for money
09/12/25 by Tony F
I chose Parcel Force on Parcel monkey. Paid £68 for two boxes of china to be collected and delivered to me. The boxes had been well packed and marked fragile contains china. One box arrived and half the goods were smashed. The other box arrived three days late and again half the china was smashed. Absolutely disgraceful. Needless to say I shall be seeking compensation this china is no longer made
09/12/25 by Elaine Johnston
Easy to use and good choice of services and prices
09/12/25 by Mrs Heidi Hansford
Fast package from uk to Georgia USA
09/12/25 by G BettCustomer
The process and the collection went very well but the delivery at the destination was a disaster. Dpd took the parcel to the wrong address several streets away from where it was supposed to be delivered!!! The kind of **** I expect from Evri not dpd...
09/12/25 by Jon
Great service parcel delivered on time.
09/12/25 by Tim Bell
Parcel is lost at customs. Cannot contact anyone for help. You can’t speak to a person and the phone system isn’t flexible enough to deal with my query. Very disappointed.
09/12/25 by Anthony Williams
Great value
09/12/25 by Ashley Ware
3 tob5 day delivery no update no communication 5 days after shipping still showing in destination county
09/12/25 by PGM
All went smoothly again!!
08/12/25 by Gary Walker
Excellent service
Very good service, on time delivery.
I have used another service prior and I found Parcel Monkey easy to use with a reasonably priced service
08/12/25 by A.Harris
My parcel is stuck in the USA. awaiting further information. I have tried to contact Parcel monkey to no avail!! There is no email address and the live chat went dead. Not happy. Dont know what I can do next !!!
08/12/25 by Penny Taylor
Excellent service
08/12/25 by Denise Petro
postage purchase very good. Just a shame that EVRI took 7 days to deliver it./
08/12/25 by Bob P
Very reliable and secure
08/12/25 by Susan Garrett
Hyper convenient and great price comparison.
08/12/25 by Anthony
excellent service cannot fault!! found us and very polite driver. would use again million % thank you.
delivered next day and tracker was spot on
08/12/25 by DPF Experts
As of now the parcel appears to be lost, we have contacted yourself to check its wereabouts as we do not know the delivery company in Australia to check with them its location, this is what you are supposed to be doing according to your online chat representative last week
08/12/25 by Mr M Barwell
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