We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,574 reviews.
Excellent collection, delivery and website clarity.
24/01/20 by Customer Keith Rymes.
Great value, easy to use and quick communication. No problems at all and have already used them again.
24/01/20 by Hannah
Ongoing amazing delivery services for a SME - thank you PM.
24/01/20 by Audrey Ball
Easy, cheap, on time and good service.
24/01/20 by Sandra Tena Portoles
Very good a great saving
24/01/20 by Gerald Edwards
Excellent quick and cheap delivery to the USA
24/01/20 by Roderic Wood
Pretty good. People who leave bad reviews don’t understand that they’re just getting good prices and aren’t the actual bloody courier.
24/01/20 by Customer
Fast and efficient service
24/01/20 by Matilda Bradshaw
Much cheaper than going direct to post office, less than half the price! Really easy to use, quick delivery, will definitely use Parcel Monkey again.
24/01/20 by andrea woolmer
easy to use, efficient service
24/01/20 by Customer
Sent a box of toys from the UK to Australia, only took a week.
24/01/20 by Naomi
The site was easy to use and the courier I selected picked up and delivered the package as arranged for a reasonable price. However, I’ve just been informed that the weight I provided was incorrect and Parcelmonkey have just taken an extra £40 off my credit card without further discussion or permission. I am perfectly capable of weighing a box and the item would not have weighed as much as they are now claiming. I would also have expected some dialogue regarding an alleged incorrect weight, especially as I think there has been a mistake, as opposed to a blunt email informing me they had taken my money. If the total price to send the parcel had been quoted initially I would not have sent it! Not impressed.
24/01/20 by Customer
You did it again! Thank you
24/01/20 by Anselm
Pick up went smooth and on time, delivery slightly longer than expected.
24/01/20 by Roger Barnard
Insured item worth £100 went missing. The buyer told me it hadnt arrived about a week after due delivery date. Made a claim - refused!! Why? Because you have to claim within 5 days of due delivery (huh!?). This may be acceptable if you send very occasional items and are willing to track all of them every day. I send several items a day and Im expected to keep track of all of them arriving on schedule. You have to be kidding me? Clearly people usually rely on the recipient. This random restriction is obviously so that most claims fail. another courier (28 days from mailing) and Royal Mail (80 days from mailing) amongst many others have no such overly onerous restriction. Never again. Other services re similar cost and more honest.
24/01/20 by MARTIN
Excellent quick way to compare couriers and then sort out labels etc
23/01/20 by Ian Ridley
Great service
23/01/20 by April Mcniven
Easy to use , great price , delivered On time
23/01/20 by Kat
Correct time delivered ,nice service and charge also cheaper than others
23/01/20 by Customer
I always use parcel monkey and have never had a problem. They are ideal for international shipments, I can always track the parcels. Plus delivery is always quick.
23/01/20 by Ian Thomson
Very easy to use - no hassle
23/01/20 by adrian johnson
This is amazing and so easy
23/01/20 by Customer
I have just received a notice that the company is charging me additional charge 7.54£. Apperently my package was 3kg instead of 0.75kg when I weighted it. That is of course complete nonsense. They are just taking advantage of their rules that you have to sign in order to send the package. Completely dishonest! I was trying to find some phone number of who to call or complain but couldnt find any information on their website. They suck!
23/01/20 by Iveta Richings
delivered europe quickly and safely
23/01/20 by David Thomas
It was great service
23/01/20 by Customer
Excellent. First time sending a parcel from UK to Spain. Definitely use this company again
23/01/20 by Sue D'Arcy
Quick delivery
23/01/20 by Customer
easy to use site informative clearly laid out.
23/01/20 by Mr Steen
The parcel was stolen, which was admitted by your investigator of the case. Also accepted payment for insurance and yet refuse to pay out anything not even the money I paid for insurance or for sending the package. I never had to deal with such a ridiculous company.
23/01/20 by Annamaria
Brilliant and straight foward service. My first choice couriers
23/01/20 by MRS G
Great service. Delivered earlier than quoted.
23/01/20 by Customer
Booked a collection but they never came to collec it. Tried to contact Parcel Monkey but they do not have a customer service telephone line/ chat. I will never use them again.
23/01/20 by Customer
Poor poor company! Sent a mirror weighing 8kg said I had misweighed it and charged my card with £52! No telephone number and ignored my letter! Absolutely appalling rip off company! Obviously if you want to reply to me now please do!!!
23/01/20 by Penny
Exelent and quick service
23/01/20 by Valentina Dimitrova
Delivery the package before the expectation date.
23/01/20 by Rada Manufactory Limited
Easy to decide which service to use. Clear website. Delivery went well until the destination country sent it to the wrong depot! Got there eventually. Obviously not Parcel Monkeys problem. Would definitely use again.
23/01/20 by Customer Marion C
1st time I used this service.. No email to confirm the collection of my item No email to confirm delivery of my item When I used the ref number sent to me, track my item it was not recognised & I could not tell where my item was
23/01/20 by Mr Luker
A good price to send a high value item fully insured with a quality courier company, delivered quickly and securely.
23/01/20 by Mr Fletcher
Very easy to use and very well priced
23/01/20 by CustomerD Derek Taylor
THANKS . NICE
23/01/20 by JANIS EVERTS
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