We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Great price. Parcel arrived in good order and on time.
04/04/20 by Heather
nothing to add
04/04/20 by Graham Skillen
Quick delivery as promised.
04/04/20 by AB
Brilliant service! From pickup in rural Norfolk to delivery in the French Alps in 45 hours! Now that is what I call EXCELLENT SERVICE! Thank you for an unbelievable service in the middle of the Coronavirus emergency, 2 countries and 800 miles in under 2 days!
04/04/20 by RALPH MARSHALL
Excellent service
04/04/20 by Mrs Claire Stokes
Outstanding service.
We needed to ship a 6kg parcel from the UK to France in the middle of the COVID-19 lockdown in both countries. Parcelmonkey were 70% cheaper than Royal Mail, DPD collected on Monday afternoon and the package arrived on Wednesday morning.
Easy to book, easy to use, dependable, recommended.
04/04/20 by TC
Great price package arrived on time
04/04/20 by June Hold
Great website and easy to use
04/04/20 by Customer
Picked up on schedule, delivered early and undamaged, at a good price. Whats not to like?
04/04/20 by David Edwards
Parcel Monkey always provides great service at a reasonable cost. The website is very easy to use and we have sent lots of boxes for our charity at a cheaper cost that normal postal services.
04/04/20 by MM Skye
Lack clarity on partner status
04/04/20 by Custpaul Buntingomer
Efficient
On time
Delivered with care
03/04/20 by Elizabeth
Quality reliable service will definitely recommend
03/04/20 by Mr V. Gurin
Dear Parcel Monkey team, The reason why I am contacting you is to report several issues I had with this specific delivery. This is not the first time I have used your services but I, do believe me when I say that I will question your services in the future. First of all, I have to say that the delivery was on time despite the current situation we are living nowadays, which is more than appreciate, to be honest. Second of all, I would like to highlight that the original cardboard box I sent was completely ripped off and, most importantly, some of the items I have sent are missing. The package I received was completely open, leaving some things undisclosed. As you would imagine and understand, because of this, some of the items may have fallen or, most probable, someone may have taken them as all the content was visible since the cardboard box that a secondary courier services company used was not wrapped or protected. I did take a considerable amount of time duck-tapping and labelling the package as fragile due to some articles that were placed there. Within the items missing, I can highlight the followings: • The Art of War – Sun Tzu, with an introduction by Tom Butler-Bowdon • Emotional Intelligence, Influence + Persuasion; Harvard Business Review Press • Emotional Intelligence, Authentic Leadership; Harvard Business Review Press • Motores de Combustion Interna Alternativos; Prof. F. Payri and Prof. J.M. Desantes • Personal MSc Dissertation • Apple iPhone 7 (incl. box with headphones + charger) • GoPro HERO6 Black (incl. mounting harness) Omitting the obvious economic value of these items, I am entirely concern and frustrated about the loss of the four books stated above, which contained different annotations and remarks done over the course of various investigations I have been undertaking for these two past years. I did highlight all these points to the driver, but as you would understand, he was just the intermediate person in this delivery. I also contact in several occasions Parcel Force and the courier services company that deliver this parcel to the final destination and nobody has been able to help me at all. Hence, why I am contacting you to solve this as you were the company in which I relied on to proceed with the shipment. I am really concerned with regards this, and with the fact I haven’t been contacted by any company to inform me that there was a problem with the delivery whatsoever. Therefore, I request a compensation as this delivery was protected with a value of £500,00. Looking forward to hearing from you. Vicent Mari.
03/04/20 by Vicent Mari
Collected parcel broke it then delivered it terrible claim process no communication
03/04/20 by peter fearnley
Very efficient cheers
03/04/20 by anthony rockall
Really easy to use and drop off at Post Office.
03/04/20 by Roger
Easy to use with all the postage options.
03/04/20 by Steven Hume
Amazing service and parcel arrived within 3 days!
03/04/20 by Customer
Easy to negotiate website, excellent email updates and my parcels were collected and delivered safely.
03/04/20 by Customer
Collected on time and delivered on time- cant ask for more than that
03/04/20 by Nicholas
Collected on time delivered in France on time even though we are in difficult times
03/04/20 by Anita Evans
Very good price with delivery to the Netherlands by DPD.
Collected 11.15am Monday morning and delivered about the same time on Wednesday.
03/04/20 by Customer Bob D.
Great prices. Grear service.
03/04/20 by Customer
Everything perfect
03/04/20 by Customer
Used Parcel Monkey ,many times and perfect service and couriers every time.
03/04/20 by David
Easy and quick service
03/04/20 by Customer
I was looking for a parcel quote after being let down by one delivery company and tried Parcel Monkey. I found the site easy to use and was offered a very reasonable price with a very reliable company. Great, job done!
03/04/20 by Ian Johnson
good all round service
03/04/20 by fcf doncaster
Great service! Recommend to everyone
03/04/20 by Customer
On time , very pleasant driver
03/04/20 by Debra jackson
Paid for next day took 4 days
03/04/20 by Max Page
As is our usual experience, a quick, thorough and clear form to complete to cover customs and delivery followed by a fast, effective and efficient service
02/04/20 by Sandra Richardson
Reached the international destination on time during this pandemic. Incredibly grateful to the whole team for still providing a great service.
02/04/20 by Lillian Monza
Excellent corrier company.
02/04/20 by Archie Leckie
If your parcel is damaged or something goes wrong, they will quite quickly decline your claim but benefit from high ratings because most parcels arrive without incident and they prompt for reviews. In other words, there is no safeguard at all and they can still get high ratings by ignoring all claims no matter how high the loss is to you personally
02/04/20 by TK
Used the service to return tv back to Amazon. Paid for 24 hour tracked delivery & 5 days later still not been dropped off at the Amazon place. Causing delays in refund.
02/04/20 by Customer
The whole process was simple and went smoothly and the rates found were great, the parcel collected and delivered as promised need I say anymore.
02/04/20 by Customer Tg
On time friendly service, prompt delivery. I would recommend to anyone, excellent courier.
02/04/20 by Keith Hawdon
Awful company. Paid for an item to be collected and two days after the collection date its still sat waiting. Customer service is of no use and I see very little point in ParcelMonkey. They are a complete waste of time, you are better off going direct to the courier company, at least they might be more helpful
02/04/20 by G
