We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Amazing service parcel collected on Monday afternoon and arrived in France on Wednesday morning Brilliant service
10/04/20 by Customer dawn
A1 service every time
10/04/20 by Customer
Great service and super quick international delivery
10/04/20 by Customer
No, fuss just excellent service and speedy delivery.
10/04/20 by Cameron Paine
Great savings. Nearly half the cost of using Parcel Force directly. No problems
10/04/20 by Chris B
Quick and efficient service at a reasonable cost
10/04/20 by Adam R Bennie
Very easy to use. Straight forward and fast booking.
09/04/20 by david
Easy to complete the order online pick up and delivery was spot on. Very well priced too. Thank you.
09/04/20 by Gary
Fast and efficient
09/04/20 by kim woolley
A to B in good time, thank you.
09/04/20 by James Allen- Jones
I have used this company to send things from Scotland to Dublin & would highly recommend
09/04/20 by Jackie
Very competitive prices with well-known courier companies, excellent service. Highly recommended
09/04/20 by Nasim Hamdani
Very good service
09/04/20 by Customer
All worked well. Good price
09/04/20 by Anne
Fantastic service
09/04/20 by Customer
I used this company and chose Courier. My parcel was tampered and external sturdy box was damaged during the transit and while it went back to the local Depot in Liverpool. Eventually it was delivered to the recipient however the label was changed from 2.4kg to 1kg and parcel was damaged and stolen the content of the parcel. Parcel Monkey (Jag) from claims department message me stating because the parcel was delivered therefore no claim will be given and they will close the case! Parcel content costs £300 I pid extra for insurance and but no point of paying insurance because it’s useless. No further investigation was made. PLEASE BE CAREFUL AND THINK ABOUT IT BEFORE USING THIS COMPANY. I WILL NEVER USE THEM AGAIN.
09/04/20 by Angela Velayo
Quick, good value, no issues
09/04/20 by Customer
Used for the first time, great service and price, made whole process very easy
09/04/20 by P Downer
great price very easy
09/04/20 by peter whitson
Really pleased with how this went from beginning to end they received the package earlier than expected
09/04/20 by Customer
Well organised, good value, saved trawling through every individual carrier site!
09/04/20 by John W Chapman
Excellent service
09/04/20 by Pete
Really good would use again recommend anyone else to this delivery service
09/04/20 by Maureen partington
Great service as always and so easy to use... Wil definitely use again.
09/04/20 by Vicky
More a reflection of Courier which it turns out is actually two different companies in the uk - our usual Courier driver said the pick up was a totally different company that used to be UK mail.
09/04/20 by Customer
1) I am used to the forms for giving sender and recipent address details now, but they are not the easiest. You can only use letters, numbers and spaces, and not signs like "/" or "-" which are commonly used for blocks of flats (e.g. floor level, flat number) on some countries. If the local delivery postman understands them, why cant Parcel Monkey allow them? Just about every other online form can accept symbols that are on your keyboard. And the space provided is quite short, not enough for longer street names of an institution. So you end up often giving an incomplete address. Will your packet get there? A worry. 2) The rates for sending parcels abroad are cheaper than Royal Mail, however parcels within the UK maybe not much different, remember that Royal Mail are advertised at a flat rate whereas Parcel Monkey seem to add VAT at the end on top of the price first quoted. You can normally choose from a range of carriers, i.e. Royal Mail or others. Its up to you which you choose and how reliable they are. So this review just covers the part controlled by Parcel Monkey : booking on the form, and the price. I understand their price depends on what price they can obtain, but Parcel Monkey should really redesign their booking form, to allow writing in the full and correct address for delivery.
09/04/20 by John
An extraordinary service from Parcel Monkey and Parcel Force in these difficult times. Thank you.
09/04/20 by From West Berkshire
first class during a time of crisis, wouldnt hesitate to use again
09/04/20 by GB
Easy to use and great prices, I would definitely recommend.
09/04/20 by sasha jackson
Quick and easy
09/04/20 by Kathy Mortimer
All worked exactly as promised, the cost was low, pick up and delivery happened when they were supposed to
09/04/20 by Joe Oatley
They did a great job considering issues caused by COVID-19.
09/04/20 by customer
Very good and reliable.
Thanks!
09/04/20 by Customer
Collected and delivered on time.
09/04/20 by Nigel Chapman
Excellent service, all on schedule
08/04/20 by Mitchell, Yorkshire
Excellent collection from the home and as during the COVID -19 the package was left outside with no need to physical contact. Delivered the next morning. Prompt service
08/04/20 by Customer
DELIVERED THE PARCEL THEN CHARGE EXTRA £52 AFTER ALREADY PAYING £19, CLAIMING IT WAS OVERWEIGHT WHEN THERE OW DETAILS FOUND IT UNDER WEIGHT, ABSOLUTE RIP OFF AND NO WHERE TO COMPLAIN.
08/04/20 by Customer
Really quick and efficient and easy to use. Great service.
08/04/20 by Customer
a week of texts and emails saying Courier will collect everyday and not turning up, absolute shambles
08/04/20 by Customer
If a carrier makes a mistake / error then Parcelmonkey will not even attempt to investigate the situation and will simply rebill you for the extra charges, even when it is crystal clear that the retrospective charges were nothing to do with the item sent and clearly to do with another package. In our case our item was weighed and checked with another larger parcel and we were rebilled for a much bigger parcel than we sent. Parcel monkey are not interested, not matter how clear the paperwork shows that the sender of the parcel was not us, and infact was sent from China when we are in the UK. You are better off having your own account so you can dispute a problem, if you use parcel monkey there is no dispute process, they have complete control over your bank card and can recharge you whatever they like, so use at your own risk.
08/04/20 by Kieran Collings
