We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,574 reviews.
5☆ highly recommend
20/01/20 by Customer
Always an excellent service.
20/01/20 by Mr Hunt
Brilliant service. Will always use you in future.
20/01/20 by CustomerJeremy Barber
Excellent as always - used many times, no issues so far. Never needed to follow up or chase - bookings go through without a problem, couriers always turn up, items always delivered. Cant ask for more than that! Will continue to be my website of choice when I need to send parcels.
20/01/20 by David Jackson
Sent parcel to US got it returned. Apparently address was wrong however I was hoping to get an email before you send it back so we could sort out the issue. I know the address is right tho. Could be a problem on US side. Lost 20 pounds.
20/01/20 by Paul
I have used Parcel Monkey a few times and it works well looking for the best quotes and you save a lot over regular rates...all pretty straightforward.
20/01/20 by Harry
Someone recommended Parcel Monkey UK to me, in sending a bulky package that was quite fragile.
I have to say the service is a lot cheaper than other companies Ive used, and on the several times Ive used them now, everything has arrived intact and on time.
It is my first go-to now.
20/01/20 by V Lee
Great service
Speedy delivery and intact
20/01/20 by Customer
Very efficient service offering a good value for money solution compared to the household names. Based on my experience I would certainly use them again.
20/01/20 by ColnePoint
Overall a stress-free experience. Parcel took just over a week to reach Pakistan. A happy customer! Thank you :)
20/01/20 by A Khawaja
Excellent service and at half the price of going into the the Post office.
20/01/20 by Customer
Everything was simple, clear and straight forward. I will use PM again to send parcels.
20/01/20 by Gerhard Smit
Overcharging compared to direct shipping fees. Go direct. Save more!
19/01/20 by Piotr
It’s been 2 weeks and still waiting for the parcel to be delivered.
19/01/20 by Customer
ALWAYS SAFE AND FAST, GREAT SERVICE
19/01/20 by Edward Lamotte
Parcel arrived in good condition, thank you
19/01/20 by William Chalmers
Everything ok!
19/01/20 by Walter X
Parcel Monkey process was fine, but parcel still got lost, however was actually delivered in the end thanks to global distribution networks!
19/01/20 by Jon Ellis
Every Parcel I have shipped so far has been easy to book and has arrived safely.
I have used both national and international services.
19/01/20 by Nigel Staley
Excellent service by Parcel Monkey! Extra coverage, on time and very good track and trace. Ill be back!
19/01/20 by Peter Wind
Easy to use website, great prices, good communication!
19/01/20 by DJF
Great service
19/01/20 by Michelle
Fantastic service. Got the parcel to it destination quicker than I expected.
19/01/20 by Cleve McCollinCustomer
collected , delivered all on time and at a good price...great.!!
19/01/20 by Neville Greene
Really easy to do and very quick delivery from UK to France took just 2 days.
19/01/20 by Zena
Great service, easy managed website.
19/01/20 by Rafal Halub
Collected from home, trouble free, 3 days later delivered to the address in France ..... super efficient .....
19/01/20 by Lilla Fitzwater
Excellent service. Thanks
19/01/20 by Desmond Smith
great service...as always
19/01/20 by Neil R
Excellent service parcel picked up and cheaper if i had I went to post office and it was them that picked up!! Recommended
19/01/20 by Marco
Sent a parcel with parcel force 24 hrs still hasnt arrived and it looks like its going to be 48hr service and I paid for a 24hr service 3rd time this has happened to me going to have to look elsewhere
19/01/20 by Mr Gary Bowman
Never delivery a parcel to receiver hands, always left next door, even if they have been clearly instructed
19/01/20 by TD AND SONS LTD
First class service. No complaints at all.
19/01/20 by Marion Robertson
Booking Parcelforce deliveries through Parcel monkey gives me the best of both worlds: cheap easy booking, but reliable, quality deliveries and left at the post office if youre out, not some depot miles away. Also £60 basic insurance, where the other cheap parcel companies only give £20. Mind you, Ive never had to claim, so I dont know what that side is like.
19/01/20 by Customer
We were charged an additional £ 15 because, we were told, a package containing a 7 inch vinyl record weighed 4.4kg & not 0.25 kg as wed advised when booking the service. However well packaged, a 7 inch vinyl record does not weigh a mighty 9.7 pounds.
18/01/20 by Angular29
very efficient
18/01/20 by rajeetha Velautham
Fast, reliable,good value.
18/01/20 by Rima Customer
Your delivery took longer than expected.
18/01/20 by customer
Great service. Great rates. Lovely delivery man. Quick delivery. Thank you.
18/01/20 by Wildwolf
Very good service
18/01/20 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
