We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,576 reviews.
Easy to use, best prices around, simple instructions giving you the choice of how to send. Will always use this service for any parcels sent.
14/01/20 by Mark
Simple and easy to use. Great services and options to choose from. Great prices. Website works very well
14/01/20 by Anthony Burke
Fast and efficient.
14/01/20 by Customer
Fast, easy and very affordable. I wont hesitate to use Parce Monkey again.
14/01/20 by Laurence Brown
collected and delivered cheerfully on time without any damage.
What more can you want?
14/01/20 by Customer Roy Bourne
Appalling - beware. Ok so things go missing, however Ive used parcel monkey a hand full of times and had issues twice with missing items. The latest situation is that they wont give you compensation unless you have the invoice for the item sent, this assumes that every item being sent is new and has an invoice. Shoddy service and an even worse compensation policy...Literally they struggle to organise a parcel getting from A to B which is pivotal to their business :-).
14/01/20 by Sara Mazidi
Excellent service. Only found it through Google but it was cheaper and easier than royal mail to send a one off parcel. Would highly recommend. Gave choice and price for numerous options.
14/01/20 by zoe
Excellent service and cost as usual
14/01/20 by Gerald Penney
Easy to use from start to finish
14/01/20 by Mrs Stubbs
Easy to use and value for money
14/01/20 by PM
Arrived in good time...very happy.
14/01/20 by Trudie
used for yrs ok but booked pforce 48 as needed then they sent totally wrong destination took more than twice the time BUT WHEN I ASKED FOR DISCOUNT or REFUND THEY REFUSED read small print NOT GUARANTEED P MONKEY EASY TO USE watch who u choose though..
14/01/20 by GMS LOCAL.COM
Excellent service to send your parcel secure. No issues. I will use and recommend you. Thank you.
14/01/20 by Miguel Jardim
Fast and efficient service every time. I am very happy.
13/01/20 by Ida Meye de Souza
great service
13/01/20 by Customer
Another great delivery:)
13/01/20 by KJ
Very poor unreliable service offered . Very weak customer service not valuing customers . Be aware that they cannot collect or deliver as required and paid for.
13/01/20 by Anthony Taylor
Exellent comunication...thank you
13/01/20 by Lilianna
Great service, fast delivery. Thank you!
13/01/20 by Customer
My package arrived damaged and the contents (Kindle) crushed and beyond repair. Fist and last time I will be using you
13/01/20 by Madeline
Poor notification and no proof of where it was left took longer than previous parcels sent. Disappointed
13/01/20 by karen Huyton
Sent it, it got there.
13/01/20 by Re Viewer
Used the DPD service reccommended for 2-3 day delivery to Europe on the 9th January. Still not received on the 13th.
13/01/20 by Chris Nelson
Paid for international 3 days priority delivery, but arrived on 7th day.
13/01/20 by Erik
very good service! Good prices and traceability
13/01/20 by Julia
Great service. Collected and delivered within time frame started. Always pleased with the cost and efficiency.
13/01/20 by Kelly
Excellent service very easy and great communication
13/01/20 by Dan
Still waiting for my parcels!! Afriend of mi è has had his delivered, whike Im still waiti g for mine! No news at all! Rubbish tracking up to now! Posted last Tuesday!!
13/01/20 by Colin
Perfect job!!
13/01/20 by Patrycja Alszer
Terrible, wheres the parcel gone that I sent?
13/01/20 by Customer
Easy to use website with great service and price
13/01/20 by Customer
Just the same excellent service!
13/01/20 by Customer C. BUTLER
The booking worked as it should and package delivered without problem, whats not to like!
13/01/20 by Customer
Very poor company to deal with when things go wrong. You cannot telephone them but are instead invited to email them for which the response typically takes 2 days between replies. A live chat would be a good substitute for not being able to call them but even this is not available. A measure of a company is not how it performs when things go well but when things go wrong and Parcel Monkey are at the bottom of the table.
13/01/20 by Serb Sahota
I needed to send two heavy items (one weighing 45Kg). Parcel Monkey was quick and allowed me to compare a few companies willing to collect and courier these items. The prices were good and the items were delivered safely.
13/01/20 by J Lane
I chose Parcel Force via Parcel Monkey UK because it guaranteed 2 day delivery to Ireland. At no point did it state that New Years Day would be an issue nor did it say that there are no postal or courier deliveries at the weekend in Ireland. In the event the parcel was not collected until 2nd Jan and then took another 6 days to arrive. The parcel contained items for a funeral - hence the need for urgent delivery but it never arrived in time.
13/01/20 by N Skinner
As previously reviewed, I am a regular user. Parcel Monkey are my Go To source for shipping. Excellent deals and service. What else can I say.
13/01/20 by Pete
The Parcel monkey website made it very easy for me to compare a number of options and resulted in substantial savings vs. sending my parcel via Royal Mail - many thanks
13/01/20 by Di
I have paid a dear expensive of 3 days delivery from UK to France for a small and is been 7 days now and it hadn’t been delivered , there is no way to speak to someone about this . I need my money back , I don’t know where my package is , my friend couldn’t get her package on time for her birthday. Nobody has emailed so far to let me know what is going . It’s ridiculous. I am absolutely fuming ????
13/01/20 by Unhappy Customer
The website is useless! It will not accept diacritical marks or punctuation in the address fields. Which is completely useless if you are trying to send parcels to French, Germanic or Scandinavian countries, or even UK addresss that use diacritical letters. It will also not accept the dash mark - (example; Unit 1-2)
13/01/20 by Alan
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