We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,574 reviews.
The worst service that Ive ever received from a company. Do not use them, go direct to the delivery companies.
23/01/20 by The Boot Lab
Reliable, good choice of couriers, good on price. Easy tracking. Definitely would recommend.
23/01/20 by C Archibald
Good service
23/01/20 by Customer
Kept all their promises
23/01/20 by Peter Garrett
Top job. Super happy.
23/01/20 by Matthew Jones
The process is easy but to be charged extra money without authorisation because my package was 1kg over which I know is incorrect as I weighed the item twice and I measured it. The bag was no way 1.5kg when it weighed on two different scales as 0.4kg. The bag is a return to China which was cheap and weighed hardly anything. I will not be using this company again even though the information has come from DPD Parcel Monkey should question matters liked this to protect their customers.
23/01/20 by Christie
easy to arrange and an efficient service.
(depending on which courier you use)
23/01/20 by Kevin Deboo
Excellent service. Easy instruction and prompt service.
23/01/20 by Harris
Excellent service. Quick and easy to use.
23/01/20 by Sue
Excellent service. Delivered way before the 48 hours quoted. I was extremely impressed ! Use them you wont go wrong
23/01/20 by Customer
Brilliant! Easy to use!
22/01/20 by fiona browne
Excellent as always..
22/01/20 by Ruth
First time of sending parcel overseas so used Royal Mail thinking they would be be the most reliable. Unfortunately in spite of being more expensive they have lost my parcel. Last heard of 2 days after dropping it off at PO, in Heathrow, and 3 weeks after applying for compensation still not heard anything not even an acknowledgement. Can’t fault your company
22/01/20 by Customer
Easy to use and very good prices, my parcel was collected on time and delivered a day early
22/01/20 by Miss leona mccall
Good smooth collection and delivery.
22/01/20 by Mourne Militaria
Easy to use, great experience.
22/01/20 by Joanne Bonner
I have used parcel monkey twice, but really disappointing as both times part of my delivery sent has not arrived!!!
22/01/20 by Miss O'Connor
Rapid collection and prompt delivery, all fine, Collection prompt and booked in
22/01/20 by Paul Fairhurst
Fantastic service really fast and lots of communication would recommend
22/01/20 by nicola mchugh
Perfect service
22/01/20 by P. Vervoort
Whole process worked very well. Would use again.
22/01/20 by Customer
As expected - All good
22/01/20 by Mike C
Fast and reliable as always.
22/01/20 by Babak R
Really efficient, straight forward and fast delivery to Canada with 5 parcels, all grouped together and arrived together. Happy UK customer.
22/01/20 by Ceri Larner
Very quick delivery. Exellent service.
22/01/20 by Customer
Thanks great it arrived
22/01/20 by Customer
good value & service
22/01/20 by JK
Made delivering a guitar very straightforward since it was first time had needed to this kind of thing. Would definitely use them again.
22/01/20 by Rafael Martinez
Easy to arrange and prompt collection.
22/01/20 by Customer Sarah Williams
Great service
22/01/20 by Mrs Chodosh
Spot on as usual, cannot fault parcel Monkey. We have used them for about 4 years without a hitch
22/01/20 by andy
An excellent service from start to finish Parcel picked up by friendly driver from Parcel Force and delivered safely to our family in Italy.
22/01/20 by Dave
Delivered to completely the wrong address
22/01/20 by Customer
Great prices, quick, easy to use
22/01/20 by Customer B Singh
couldnt be any simpler and good rates too.
22/01/20 by DSM
This is the first time i have used " Parcel Monkeys " and it will not be the last.
22/01/20 by Ashleigh
good value and easily booked
22/01/20 by Customer
Good comparisons, easy booking
22/01/20 by ICF Southern
Easy way of sending a parcel
22/01/20 by Customer
Excellent service. Easy to use. Much cheaper than any of the competitors
22/01/20 by George Creasy
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