We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,573 reviews.
Very easy to use, have used a few times now & great experience
29/01/20 by Maxine
It just works!
The website is easy to navigate and simple to use.
One suggestion would be to have it integrate with Shopify
29/01/20 by Kevin
Very pleased with parcel monkey they picked the parcel up and delivered on time.The tracking facility was very good could track the parcel all the way to its destination.
29/01/20 by Brian Wilkins
Fantastic Service , I fully recommend the company to others and very good customer care in every way possible.
29/01/20 by Martin MccaughranCustomer
Swift delivery and package received in good condition
28/01/20 by Cathie
Really easy to use and book deliveries.
28/01/20 by Pam Graham
Excellent service
28/01/20 by Customer
Thanks, very quick delivery.
28/01/20 by Mr. Covasala
Very easy and very fast service. Thank you
28/01/20 by Diana Knight
Excellent service, quicker than promised & half the price of competition. Parcel arrived as posted
28/01/20 by Jennie Brennan
Always had a good experience with parcel monkey
28/01/20 by Customer
Excellent service as ever and at very reasonable rates.
28/01/20 by Jane Q
delivered on time
28/01/20 by cathy
I used parcel monkey for the first time , they were great to deal with , very easy to use online , they got my parcel sorted straight away
28/01/20 by Customer
Great service! Thank you!
28/01/20 by Aga
Dropped of at the local post office for an unbelievably low price (30% of the parcel force quote) on a 48 hour delivery and it was delivered the following morning
Why use Royal Mail direct when you get a better service for a third of the cost
28/01/20 by Pamela Marron
Firstly, if I could leave a zero rating I would. I have been completing their online query form but there is no Send option. They say they have Live Chat, where is it. They don’t read emails properly and seem incapable of giving an answer to anything you ask. By far the worst company to contact if you have a problem. Customer service is none existent.
28/01/20 by Paul Millward
always easy to use and quick
28/01/20 by Grace Goode
First time Ive used parcel monkey. Helped me find the best deal for a range of size and weight parcels. Excellent, will use again.
28/01/20 by Mr john nigel morris
Since using DPD as the Carrier We have had no problems with our Parcels to The Czech Republic ,with the Parcels getting there in less than the estimated times (3 days instead of 4 days ) So much more reliable than PARCELFORCE and the parcels are collected on time . Thank you David (Taylor)
28/01/20 by David Taylor
Cheap for a reason
28/01/20 by Customer
Lost parcel and very hard to get it resolved. Dont recommend.
28/01/20 by Customer
Easy website
Reliable service
28/01/20 by David G Nivern
Easy to use comparison. Chose Royal Mail Parcelforce who arrived the next day, no problems.
28/01/20 by Howard
Havent received parcel. Apparently the driver from dpd arrived abit to early before the parcel was ready. He promised to return and pick it but never showed up. Ive kind of given up on dpd..
28/01/20 by Customer
Parcelmonkey took £52.60 extra from my credit card without my consent as they said the package was heavier/measurement differ, but did not state what the measurements you came up with in order for a massive extra charge to be taken. This is impossible as the measurement came directly from the Amazon product itself. I will neve use or recommend you Parcelmonkey again. Also they have no telephone number s in order to contact them, thats convenient for them. Very poor service.
28/01/20 by Furious
used parcelforce marked as attempted to deliver fri on tracking ..they didnt but rang up and moaned they did on saturday well impressed
28/01/20 by Customer
Perfect as usual!
28/01/20 by Diana Mutafova
Parcel collected and shipped as planned, arrived in good time
28/01/20 by Lesley Hinde
it was slightly confusing at the start a bit of an inconvenience to measure the package also. but great price .
will use again
28/01/20 by Omolola Olusoga
Easy and saved me a tonne of money.
28/01/20 by Sacha
I use Parcel Monkey at least once a year, never any issues, only sometimes with the actual delivery company, but Parcel Monkey is always helpful.
And helps you find the right option and price for you.
28/01/20 by Miss KS
Excellent service
28/01/20 by Customer
just keep doing what you do best,
28/01/20 by Customer
Wow! Easy, instructions and payment method, prompt pick up which did not interfere with the rest of the day and superb delivery in France (the driver called while I wasnt at home and we made arrangements together to leave it on a safe place). We will most definitely use this service again!!
28/01/20 by Rebecca Scott
No option for PayPal. Ridiculous fees if you dont use a box. Last resort
28/01/20 by Steve White
Parcel monkey has been a godsend during the past few weeks, it is very easy to set yourself up an account and very intuitive to use, the drivers are friendly and offer an accurate collection time frame and the cost of shipments is second to none.
28/01/20 by a.francis.1968
Fast, easy to use, with choice and value for money.
28/01/20 by Customer
The booking and collection is great, but Parcel Monkey are useless at updating your shipment details when the parcel has been collected from you and more importantly when it has arrived at its destination, especially if its going overseas via DPD or DHL. You have no idea if it has arrived, short of ringing the recipient. Be better at updating details please....
28/01/20 by Jules Baldwin
very good service. I will recommend Trust pilot
28/01/20 by Sandra M
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