We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,252 reviews.
OK but DHL who collected the parcel didnt leave a certificate of collection and I kept getting emails saying they tried to deliver but no one home and will try again at my address! So I had to call DHL direct who put me through to 3 different departments before I got an answer of " we can only speak to the recipient not the sender!"
02/02/20 by Customer
Доставка хорошая. Все в целости и сохранности.
02/02/20 by Customer
I will never use Parcel Monkey again or recommend them to anyone . On the day they were meant to another couriers they never turned up . There were two of us in all day so there is no way we missed them . However the message on my account said they attempted collection . I rearranged collection online for the next day with them and they didnt come that day either . I ended up having to take my parcel to the Parcel Force depot myself . Absolutely useless .
02/02/20 by Lorna Kay O'Keefe
All good here, competitive pricing, just wish id started using their services couple of years ago and saved my business some money.
02/02/20 by adrian keys
Great service, home collection, speedy delivery and great price. Will definitely use again and spread the word that PM is the way to go.
02/02/20 by Beamgirl
Parcel UK to Germany arrived a bit bashed up, so not too pleased. Cheap price though and quite fast delivery.
02/02/20 by VB
Worked well thanks
02/02/20 by Wendy
All round great service.
Price is much lower than going direct.
Recommended
02/02/20 by Jon
Excellent service, very fast, the only issue was that 2 of 4 boxes came quite damaged.
02/02/20 by Customer
Easy to use and good price. Accurate tracking and parcel picked up quickly and delivered on time.
02/02/20 by Richard
Loughborough to Devon 24 hours great and reasonable for the price
02/02/20 by Maurice Smith
This is the second time we have used this service and both times it has been excellent. Well done.
02/02/20 by Sheila Parr
Booked through parcel monkey with big and heavy items came back with excellent price delivered with no issues will use again recommended
02/02/20 by Mr Denis Forrester
Quick and efficent
02/02/20 by Customern Hurst
Good range of options, easy to navigate and choose, uncomplicated transaction
02/02/20 by Niki
First class service. parcel delivered in less than 24 hours.
02/02/20 by Rex Pitts
Excellent service dropped off Monday in Uk arrived Friday in France will definitely use you again
02/02/20 by Customer
Excellent service
02/02/20 by Customer
I asked for 48hr service 27th and the prel arrived yesterday 5, yes 5 days later.
02/02/20 by Vincent Smith
I was very happy
02/02/20 by Customer
Parcel Monkey is love ???? I couldn’t think of going to those nasty websites myself as this is such a comfort and ease of use that you can send anything anywhere without a hassle of getting lost whilst trying to get a parcel label.
Thanks PM for being in our lives.
02/02/20 by Muhammad Shahab
Great - v.happy with the service. Delivered in 2 days :)
02/02/20 by Jill Henry
Because of the weight (15 kilos) and value of our parcel of books to Canada, full on-line customs form needed.Rather complicated to complete but OK after a couple of attempts. Not enough room on the online form for the compete address which made us worry "will it be delivered OK?") The printed label also shows one less rows of address than the computer form, i.e. one line does not print! Also it is not possible to use special characters (e.g."#" or "-") which were part of the customers street address. However, parcel taken to local UK Post Office on 24th January and delivered to Vancouver, Canada on the 29th January. No problems with customs and delivery, all fine. Quick delivery.
02/02/20 by John
Fast, efficient
02/02/20 by Martin Oben
I use DPD via Parcel Monkey regularly and am never disappointed. This particular package from Lancashire to the Dorset coast was there the following morning (and I hadnt even chosen Next Day Service!).
Excellent.
02/02/20 by Derek Andrews
Great, easy way to get the best deal with good service
02/02/20 by Anne
Excellent service and I liked being able to track the parcel on its journey abroad
02/02/20 by Mr Robin James
Great service as always
02/02/20 by Neil R
It was picked up on time and arrived on time. That is the key to success
02/02/20 by Michael Cadman
Spot on delivery time
02/02/20 by Customer
Excellent service, second time I have used them. Wouldnt hesitate to recommend their service
01/02/20 by John banks
Very good service
01/02/20 by Customer
Competitively priced and simple to use which, in my case, was to select, pay for, print and apply label then drop off at a nearby shop for collection.
01/02/20 by Chris
Excellent service. Cheap efficient means of posting parcel to Germany.
01/02/20 by Suzan
Very efficient simple and easy
01/02/20 by Anne Busson
Delivery was stated at 4 to 7 days. That was 6 days ago on 26 January. Latest delivery date we have is 19 February. A significant increase in the 7 days quoted.
01/02/20 by Customer
Easy drop off location and fast 24 hr delivery
01/02/20 by Customer
Used many time now, easy, affordable services, trustable and useful
01/02/20 by Customer
Used international shipping and everything went as promised!
01/02/20 by Petra Vasko
Everything good, collected on time, delivered early.
01/02/20 by Lithoman
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