We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
very good ,will use again
04/03/20 by Timothy Hands
A good selection of delivery companies with competitive pricing.
04/03/20 by Charles
Brilliant service
04/03/20 by Sheila Evans
ordered a parcel to be collected, the collection time was just before 10pm to 11pm at night, contacted them to inform them and spent a day of " rest assured this will be collected before 6pm" 6pm came and parcel was not collected, Please deal direct as this company does not care about its customers and now I have to wait a week for my refund too I have used this company a few times but when I have an issue they dont care, use the patronising phrase " rest assured" for everything
04/03/20 by al johnson
Amazing! Any issues they respond to and correct super fast and great customer service , Thanks!
04/03/20 by Customer
it was great service.
04/03/20 by Customer
Good prices for larger more valuable items. They really helped me out when one of my parcels went missing ( thanks Parcel Force?!!!!!!!)
04/03/20 by Mr Stevens
Terrible service with worse customer service My parcel was supposed to be collected on Tuesday (18th Feb) and delivered on Wednesday (19th Feb). The parcel was NOT collected on the Tuesday and no one even contacted me to tell me. Upon realising that the collection was not happening I contacted ParcelMonkey (PM) to find out what was going on, they told me it had been collected... After a few back and forth later they conceded to having made a mistake and the collection had not been completed (funny that given I had told them as such originally). They told me that they would try to collect again on Thursday (20th Feb). On Thursday the same thing happened, I contacted PM to complain and they once again told me that the parcel had been collected to then confirm afterwards that it had not...the fact I was contacting them didnt seem to make them realise the parcel had not been collected?? They told me they would try to collect again the following day (Friday 21st Feb). Although the parcel was collected, it was not delivered the next day as per the original agreement I had signed up to. When I contacted PM they confirmed it would be delivered on Monday (24th Feb). Naturally this did not happen, and when I contacted PM to complain they had told me it had been delivered...when it had not. The same thing happened the following day (Tuesday 25th Feb) and then finally it was delivered on Wednesday (26th Feb). As one can imagine, I was not very happy with this and decided to complain to PM once again after delivery. I was told to add "FAO Manager" as the subject in order to get the attention of a manager, they replied with a copy and pasted response (starting with "Dear customer") and proceeded to reference their terms and conditions (I guess they do this a lot?). Apparently the T&Cs stipulate that the their deliveries could take up to 7 days to complete and customers are not subject to refunds if that is met. As my delivery was supposed to be delivered on Wednesday and since it was delivered the following Wednesday it meant that they were not going to offer any form of compensation or even a sympathetic response... Terrible service from start to finish: 1. Delivery was late by a week 2. Terrible customer service throughout resulting in a lot of waste time contacting PM just to be told lies about "completed" collection / delivery 3. The complaints department / manager were useless in proper responses and offered no help at all Do NOT use this company!! it will take 7 days as oppose to 1 (as per their original claim). Their customer services team do not know whats going on with parcels and delay customers in hope the parcel arrives the following day.
04/03/20 by Ricky Cheng
Easy to use and good service
04/03/20 by Margaret Blake Blake
Very quickly the delivery, thanks
04/03/20 by Customer
Excellent service
04/03/20 by Anon
Never to much trouble... For a techno fobe like me.. Simples! Thank you
04/03/20 by Customer
Easy to use web site ... plenty of pick up centres ... good speedy delivery and good price .... couldnt fault it .
04/03/20 by Customer
great price and speedy service from the UK to Italy, Ive used parcel monkey 4 times and Im very happy. I used the DPD classic pickup service.
04/03/20 by Louise
Great range of options and easy to use
04/03/20 by Customer
first class service
04/03/20 by angus classic bikes
Excellent service from collection to delivery. Very reasonable price. Able to track parcel throughout, all boxes received had been taken care of, and from England to Spain it took 4 working days. Thank you
04/03/20 by Tim Hart
Always reliable and best value
04/03/20 by Barbara Hill
Delivery was ok however my goods were damaged upon arrival!!!
04/03/20 by Mr Lee Patterson
Very pleased
04/03/20 by Mrs Janet Grey
Collected at our request without any problem and delivered to us promptly. No issues at all.
04/03/20 by Mr Hugh Anton-Stephens
Last shipment was cancelled by parcel monkey, i had to keep chasing them for a label link, but it never came. They cancelled it
04/03/20 by Customer
Picked a courier option/package from the list and placed the order.
Courier collected the parcel and delivered next day.
Whats not to like?
04/03/20 by Gerry
I ordered a next day courier with Parcel Monkey UK yesterday and paid for it. The courier never turned up and we waited in all day. There are no phone numbers to contact Parcel Monkey. Nobody from Parcel Monkey contacted me either. I had to request a refund via online chat and they refused to send me a confirmation email of my refund which I am told can take up to 5 days. Quick to take your money off you but not quick to give it back. The whole thing has been a waste of time of money and I am shocked this company is rated as highly as it is on trustpilot. Cowboy courier price comparison site. I will not be using again at all. Pay a couple of pounds extra and use parcel force at your local post office or a decent company like Courier or UPS you get what you pay for. I am disgusted with Parcel Monkey.
04/03/20 by Gavin George
After waiting several weeks without notification for my parcel to be delivered overseas, the item was returned without my asking. Seeing as Parcel Monkey had now failed in its duty to deliver my parcel, I demanded a refund. Several unhelpful faceless customer "service" people then told me that, unbelievably, the customer would have to pay for their mistakes and no refund was given. Simply awful customer service which earns this company the rightful bad reputation like so many in the delivery industry nowadays.
04/03/20 by Alex Lamb
good thank you
04/03/20 by Mrs Chapman
Very good service, £3 cheaper than regular routes and just as good
04/03/20 by John Joyce
Easy to navigate site. Quick easy way to send my parcels abroad.
04/03/20 by Lulu C
Picked up on time, delivered quickly and on time, just what was needed and promised. Easy website to organise everything.
04/03/20 by Customer
Good experience from booking the parcel in to delivery. Thank you!
04/03/20 by Annie
The procedure all went as expected. I had good communication with operatives who advised me of the current situation and gave me receipts etc. I was able to track the delivery easily and got confirmation that my parcel was delivered as expected next day.
Job well done. Thank you.
04/03/20 by Mike Crook
Excellent! Website very intuitive to use
03/03/20 by Bo
Really easy to use, very reliable, the parcel was delivered on time and in good condition, I can’t fault Parcel Monkey and wouldn’t hesitate to recommend them.
03/03/20 by Mr Wright
Good service
03/03/20 by Damian
Great service and bug quality will recommend it and will use it again. Although it took longer than 3 days as it was 5 days.
03/03/20 by AURELIA
Very good service
03/03/20 by Mr Nigel Ruff
Excellent service
03/03/20 by Customer
All aspects as advertised. Very good service
03/03/20 by Roy Noble
I send a lot of crated art overseas and UK and only use Parcel Monkey, they are professional, competitive and really helpful. I’ve tried all the rest, these guys are the best at what they do all round.
03/03/20 by Helen
If it was possible I would like to rate parcel monky with less than 1 star, perhaps 0.5stars would be accurate. In brief. We sent four parcels with items like childrens clothing, childrens toys (no batteries), a few bars of chocolate and a glass cup to Australia. Nothing exciting. Parcel money told us ou shipment had been returnedas an item "contravening the terms and conditoons of their service". I asked which items and they wouldnt tell me. I asked for their policy on returns, they ignored that too. I asked if all the parcels were being returned or just some, they said only 1 would be returned and the rest sent as requested... but then they returned all four. They also kept all the money I paid for shipping, and charged extra money to process the return. Id also like to mention that before you can lodge an otem with them you have to type in a list of the items contents. Hence parcelmonkey could warn you in advance if a parcel will be unable to be shipped, but instead have chosen to not do that and keep your now forfeited funds.
03/03/20 by William
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
