We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,573 reviews.
Once again thanks... the service provided is excellent.
28/01/20 by Customer
One of the worst company - Fake promises to deliver the item in 2-4 days (fast express delivery) - never delivered - had to go and collect from the courier centre - not recommended - send multiple emails - no reply - promised to get back to me in 3 - 5 working days - waiting for almost 10 days - Please dont use this company !!!!!!
28/01/20 by Vishant Malpotra
Im using parcel monkey for 4 years now and service has been excellent. Thank you
28/01/20 by J. Smith
I can honestly say this is an absolutely top dog service!!!!
28/01/20 by Customer
Ive sent a few parcel with Parcel Monkey from UK to Europe and never have had any problem, all deliveries great.
28/01/20 by Katarina Duricova
Easy website to use, collected as arranged and delivered the next morning. excellent service
28/01/20 by Cheryl Anthony
Very good service
Around 6 months with Parcel Monkey
5 stars service
Thanks
28/01/20 by Customer
Over a week later and our parcel has still not been delivered
28/01/20 by Geraldine Fusciardi
No replies to my messages, couldn’t get problem solved , no contact number and being scammed
28/01/20 by Customer
Excellent service. Easy booking and collection.
28/01/20 by Mary Bullard
Parcel was coming over delivery time. 2x longer. Should be going 3 days was coming 3 days later.
28/01/20 by Jacek Ciskowski
First time using parcel monkey very good and quick service would recommend many thanks for your help.
27/01/20 by Customer rr
Very easy to book, lots of drop off point, prompt delivery, considerate and careful handling
27/01/20 by Customer
Sent parcel from London to Singapore. Fast delivery service! Thank you
27/01/20 by Stevany
Very efficient and flexible service.
Easy to use and very helpful.
27/01/20 by Martin
Excellent service
27/01/20 by Miss Julie Wood
send the paecel by 24 hour service but it reached 48 hours
27/01/20 by rajeetha Velautham
Sent 3 large boxes(15kg each), received within 2 days and for grand total of £35 pounds. So easy- just dropped off at local post office. Would highly recommend
27/01/20 by Customer
Reliable, competitive price
27/01/20 by donna lowe
Was not collected on 2 occassions
27/01/20 by Customer
From experience I can confirm that Parcel Monkey are more professional and reliable than their competitors
27/01/20 by Dave Wright
The best on the planet
27/01/20 by Special customer
Really easy website to use.... Easy drop-off service too. Will use again soon!
27/01/20 by ru
Fast efficient shipping
27/01/20 by Lyn Carroll
Sent a parcel to Switzerland. Attempt was made to deliver without any indication of time of day or date it would arrive, so nobody was there to receive it. Now trying to arrange for it to be collected from depot, but the recipient in Switzerland is not allowed to be involved. I had to give all the parcel details and now hope to hear from them as to when it can be collected. Not possible for the recipient just to walk in and collect it, it has to be rearranged as a collection. Very frustrating.
27/01/20 by Unhappy Customer
Very easy and best prices
27/01/20 by John Taylor
Excellent service
27/01/20 by Luca
Great service. Thank-you
27/01/20 by Customer
Great price for quick service and delivery
27/01/20 by Customer
Very easy to send parcels, reasonable prices
27/01/20 by Liz Davies
I am a very long term customer of Parcelmonkey and this time I have to write about my experience, I put a compaint 3 MONTHS ago for damaged item and there is still no refund sorted out for me, thats not professional and stop blaming Parcelforce for delaying claim process
27/01/20 by Kate
Really good service. Used it twice to send parcels to France and they got there so quickly .
Picked up from my workplace and delivered to family no issues.
I struggled to print the labels though as no printer and had to use work bit format wasnt right.
So maybe a qr code option would be beneficial as well as handwritten labels?
Other than that all fine.
27/01/20 by Sabrina
Amazing Service!!!
Will most definatey use again.
27/01/20 by Louise
Good, hassle free transaction.
27/01/20 by Brian
Efficient service as usual and considerably cheaper than Royal Mail. PM is my go-to site when I need to post Within the UK and internationally.
27/01/20 by Marlon Williams
No reliability and terrible customer service. Parcel monkey delivered our £1000+ worth equipment 4 days later then promised and made us lose enormous amount of money. It is impossible to reach them if you have a problem as they have no contact number, I have spent hours talking to parcel force that is managing their deliveries to find where oe of our boxes was but no one could give an answer. In the end they disagreed to even make a refund, which was minor despite of us loosing thousands of pounds due to their mistake and negligence. Save yourself time and nerves and book another courier, who are reachable , reliable and sensible.
27/01/20 by Aleksandra
Parcel Monkey comes up trumps every time.
Very competitive prices and a great service all round!
will you again (and again)
27/01/20 by Jeanette Lund
I reccomed parcelmonkey
27/01/20 by Customer
Easy and straightforward
27/01/20 by Customer
Easy to use website & prompt responses
27/01/20 by Jean Franklin
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