We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,573 reviews.
Very good, collected when they said.
27/01/20 by Customer
Great service deliver what they say
27/01/20 by Mandy
Easy, convenient and much cheaper than booking direct with post office/parcelforce!
27/01/20 by Vicky Miller
Efficient once again
27/01/20 by Angela Johncey
excellent service at a great price
27/01/20 by DH
Easy and cheap
27/01/20 by Customer
So much cheaper than Royal Mail and they collect.
27/01/20 by Customer Jenny
Parcel Monkey allowed me to buy and pay for an international service to be picked up prior to Christmas. It didn’t get picked up and order wasn’t passed to courier company in time. Had to wait in for a wasted day then second time I was told it would be picked up before midday. It wasn’t and we were travelling for the holidays so had to leave in an unlocked garage with parcel inside.
27/01/20 by Customer
Easy Reliable Service
27/01/20 by bradbiggar
Paid for a 24 service. Parcel wasnt collected when the website stated it would be. Collected 3 days later. No refund from this terrible company, do yourself a favour and use another courier.... Much better customer service and generally cheaper anyway
27/01/20 by Sam
Amazing service and customer assistance. highly recommended!
27/01/20 by Deb
Parcel delivered on time at very competitive price would highly recommend.
26/01/20 by Chas Mahay
Excellent service
26/01/20 by Anna Spencer
Once again - good, reliable service and competitive pricing.
Ian.
26/01/20 by Ian Atherton
Very good
Cheaper than parcels2go and better value as no hidden extras.
Very happy
26/01/20 by IBRAAR HUSSAIN
Up to now service has been great - however failed to collect two parcels and then proceeded to tell me they would be collected two working days after I booked collection - lets hope they get there!!
26/01/20 by Turkana Uk
Very good service, collected and delivered as booked.
26/01/20 by Customer
Very competetive pricing using first class delivery companies.
26/01/20 by ian renton
the cheapest and fastest way to send my bag from the UK to Hamburg! Took only two working days, I am very satisfied.
26/01/20 by Customer
Brilliant service from Parcel monkey And hermes
26/01/20 by sandra groggins
All good thank you
26/01/20 by PETER OLIVER
very good service
26/01/20 by Customer
Easy and efficient i cant believe how brilliant Parcel monkey is.
26/01/20 by Lynnette
Great service. Great price.
26/01/20 by Sh3ils
Excellent service, very fast!
26/01/20 by Customer
Really easy to use and parcel arrived in France far quicker than any service I have used before
26/01/20 by Joanne
Via the Parcel Monkey website I bought DPDs Classic delivery with an apparent 2 day delivery service. Well, they failed to deliver the item in that time. The small print, it turns out, says its not guaranteed. So I paid for a service I did not receive but if Id read the small print I might have guessed that and gone somewhere else. Be warned!
26/01/20 by Robskie
It was never told to me that I would be charged an additional £60 when the packaged arrives in Pakistan. apparently customs and duties. But for what when they are used goods. Really bad service.
26/01/20 by Customer
Delivered OK but damaged. Looks like parcel was dropped several time and despite being well packed it will cost c£100 to repair computer.
26/01/20 by Customer
Brilliant and super easy!
26/01/20 by Customer
High recommended website.
26/01/20 by Jason
48hr service arrived within 24hrs
26/01/20 by Happy Customer
First time using parcel monkey very happpy with the service certainly will again.
26/01/20 by Judith
Excellent service and cheaper than direct
26/01/20 by Garry
I was very pleased with parcel monkey thank you
26/01/20 by valerie Warnes
Excellent service, easy to use and my parcel took 5 days door to door.
Have used you before and will use you again.
Thank you
26/01/20 by Customer
Exellent and fast delivery
26/01/20 by Lilianna
Very good experience with them. Fast and reliable.
26/01/20 by INA
Quick, easy and competitely priced.
26/01/20 by JF1
Very fast delivery from uk to Latvia and cheapest price. Thanks.
26/01/20 by Customer
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