We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,574 reviews.
Easy to use their site, fairly good price and quick delivery to Pennsylvania.
16/01/20 by Elicia Rogers
very useful service and the choice of supplier is a distinct advantage
16/01/20 by Thomas C Nestor
Good service!
I have an account with Parcel Monkey and it is very easy to use and my parcels are mostly promptly delivered.
16/01/20 by Customer
Couldn’t organise a p**s up in a brewery! Paid for 48 hour delivery, a week later it still wasn’t collected. Customer service are an absolute shambles with no clue how to help and do not listen!! Absolute shambles!!
16/01/20 by Carol
Did a good job, with no grief. What more do you want?
16/01/20 by Klassic Keys GB
Parcel from UK to France sent on 3 Dec for Christmas, still has not been delivered. I enquired on 20 Dec and got fobbed off with well get back to you when we have heard from the courier. Still waiting for parcel, tefund and compensation.
16/01/20 by Customer
On time and quick
16/01/20 by Mr & Mrs A Cheeseworth
Best price and package delivered intact within time quoted.
16/01/20 by Andrew
Have used many times. Always efficient and reliable.
16/01/20 by Customer
Picked up on time and delivered early.
No fuss, did what it said on tin so to speak.
Would use again.
16/01/20 by Danielle Thomson
Ive been using Parcel Monkey for a while and have had a few hiccoughs here and there with shipments but customer service has deteriorated lately. I would say I put a reasonable amount of business through them. Awkward customer service assistants, website not working properly and unauthorised additional charges being taken from us when weve provided the correct weights and dimensions for parcels. Im taking the business elsewhere.
16/01/20 by Holly Luck
Easy to use ! ! !
16/01/20 by Roger Mc
The price was competitive, labeling and collection were straightforward, and delivery was on time. Would definitely use them again!
16/01/20 by Serene Barr
I was given a two hour slot and the oa gel wasnt picked up in this time. In fact, it wasnt picked up the same day even and I was asked to leave a valuable product outside for pick up later in the week. Not a good service. Customer service also complained about the depot and vice versa. Unprofessional and not the service I paid for.
16/01/20 by Tony
Regards an International parcel to Sweden. Forget Parcel Monkey, 1 week on I had to enquire about their failure to deliver or share any update with me. Parcel remains undelivered somewhere - if only they would tell me. Parcel Monkey export to Sweden 0/10
16/01/20 by Craig Gordon
Fast pickup and easy to use website
16/01/20 by Deepblue596
Really quick delivery thank you
16/01/20 by Sarah neve
Avoid, if it goes wrong, you pay! We sent a parcel to Hatfield through parcel monkey using parcelforce. Several days later we received a message saying "Your item PM******* has been returned to us because the details about the recipient provided were inaccurate resulting in the courier being unable to deliver your item." I googled the recipient address and found it in 2 seconds, no problem, the address was accurate. I googled the nearest parcelforce depot to recipient address, it was literally around the corner, a 3 minute drive away. So it is hard to make sense of the fact that Parcelmonkey gave me 3 choices, a) dispose of parcel, b) pay to have it returned to sender, or c) collect in person from parcelforce depot in southampton. And there is the problem, the parcel is held 90 miles away from recipient address, parcelforce have taken it to incorrect location, it should be in Hatfield, with the local parcelforce depot around the corner. Parcelforce have messed this up and given up on the parcel. I contacted Parcelmonkey and told them the recipient postcode and the local parcelforce depot postcode, 3 minutes apart and asked why it is held 90 miles away in southampton. The upshot is parcelmonkey repeated their 3 options to me, I can not get parcelforce to correct this issue, so I now have to refund a customer and either pay to have parcel returned, or write it off for disposal. No customer service, no help, no sense. There are probably many good reviews on here about parcelmonkey about their wonderful service. We ourselves have sent hundreds of parcels through them, 3 times we had a problem, 3 times we ended up paying and losing over £40 each time. Once it goes wrong, you lose, you wont get support, you wont get anyone trying to resolve issues that are the couriers fault. Just remember, if it goes wrong, you pay!
16/01/20 by trade farm
Easy to use. Transparency and labels arrives immediately on checkout
16/01/20 by Bobbie Heslop
Easy to book, reasonable price, parcel arrived safely
16/01/20 by Nicola Ruth
Thankfully it looks like they not throwing parcels around as much still would like them to text or phone call to say parcel is on its wait will be there on a day roughly about such a time like some companies do. But do love the tracking system.I love the price comparex tó other really good value
16/01/20 by Rosa
perfect service
16/01/20 by colin cherrington
As usual great service and price thank you
16/01/20 by Jasmin
Great service with great price.
Easy to use service,would use again
16/01/20 by S Dyet
Prompt quick pick up and a great helpful services
16/01/20 by of
My boxes tooked 10 days to arrive and you mentioned 4 to 5 days. The boxes were all damaged.
16/01/20 by Roberta
Very good on time
I am happy 100%
15/01/20 by Customer
Only 10h late I was able to print them delivery not!! Not very happy with that Other than that all good Good website and competitive prices Please improve the service
15/01/20 by Bogdan Florea
Easy to use website resulting in an efficient, timely delivery from my chosen courier (ParcelForce) at a much cheaper rate than using them direct.
15/01/20 by Cheryle Adams
I am really unhappy as they lost my parcel I payed for them to deliver so in total I have lost over £40 And I have not herd a thing about a refund disgusting the parcel was sent 26th Nov 2019 we are now Jan 2020 dont make them look good .
15/01/20 by tina Henning
Parcel monkey is a great site for cost comparison and self printing documents. They’re great for both domestic and international shipping.
15/01/20 by luc
Query raised re fate of parcel. Entirely satisfactory reply received within 2 hours - as always.
15/01/20 by Manuka Honey
Great service, prompt pick over and delivery.
15/01/20 by Jane Hutchinson
you dont deliver my item on time and you tell me you have deliver, you got me in trouble with a lot of my customers Im your customer that buys a lots of label from you but you dont seem to care it seems like your money is more important to you, and a lot of my items get to the recipient damage
15/01/20 by Customer
Great service
15/01/20 by Customer
The service is really good, convenient and value for money..
15/01/20 by Dharmendra Maharana
Very easy to book and pay and collection and delivery was on time.
15/01/20 by Customer
Perfect job.thanks
15/01/20 by Agata
Ive had some great experiences with Parcel Monkey shipping to items here in the UK, but the first time I post to another country, it was a fiasco. I wasnt informed that I need to fill in certain export forms and then the parcel ended up being sent back to me and I had to pay for the privilege too. If Parcel Money are the intermediary, they should ensure youre aware of the correct paperwork you have to complete. This particular experience was a nightmare from start to finish.
15/01/20 by Shockingly bad service!
A very easy to use service and offered good value for money, thankyou
15/01/20 by Hilary Smith
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