We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Very good will defo use the company again
07/03/20 by Ken
you have a problem with the site , now unable to book parcel
07/03/20 by craig nation
Good service and reliable and its fast just 1thing to make sure it reaches on time slots
07/03/20 by Jiten Doshi
Great service
07/03/20 by Rena Wood
Used Parcel Monkey many times over the last 2 months and perfect in every way every time.
07/03/20 by David
Speedy,good tracking, convenient and excellent value. Beat queueing at the post office any day. Highly recommended.
07/03/20 by Raymond Ho
i have been sending my parcels from UK to Portugal with parcel monkey. its very easy to use safe and fast. I highly recommend this website.
07/03/20 by Nivaldo Melo
Much cheaper as direct trough courier,
07/03/20 by Customer
Parcel monkey fairly good service but,unable to contact by phone. They are let down by some of the carriers they use. Parcelforce has been the worst in my experience.
07/03/20 by Chris
Superb.
Every time I use your service I am always please to see happy faces when they have received their parcel.
07/03/20 by Jaana Tarto
Never had a issue with parcel monkey..... Very good easy to use thanks again
07/03/20 by Bmw-mikey
ALWAYS EXCELLENT SERVICE
07/03/20 by GTOCARPARTS.COM
Really easy to use and plenty of places to drop off at.
Parcel was delivered quickly.
06/03/20 by Emma Davies
Easy to use, a good selection of couriers.
06/03/20 by Freddie the Frog
Simples ???? I will be using ParcelMonkey frequently from now on.
06/03/20 by Dominic Rogers
Excellent
Value for money and easy to use
06/03/20 by Emma Marie Curtis
Couldnt fault the service! Picked up parcel as stated and delivered it to buyer on time.
06/03/20 by Michelle
Another 5* service.
06/03/20 by CustomerAnn
Worked as advertised, no complaints.
06/03/20 by RF
Can’t fault it, everything went as it should also good price and easy to arrange ????
06/03/20 by Claire
I booked a parcel delivery to send to my family on Thursday night (5th March) and was told that the DPD would come to collect the parcel on 6th March. I would be charged for £8,95 plus VAT if the collection was unable due to my absence. I then had a day off on 6th March to make sure that the parcel would be collected. Until 6pm the courier did not tuen up and I rang DPD and I was told that Parcel Monkey did not book for a collection in my area so thats why there was no collection. I contacted Parcel Monkey customer service team online and I spoke to Deeya. All I was told was that they apologised for the inconvenience and they would like to reschedule for the next available collection date which is Monday (9th March). I expressed how unhappy I am and it has total wasted my time and money. The customer service team was not helpful at all and told me to either reschedule or cancel my order. I decided to cancel it and was told that it will take 3-5 working days to get my money back. My advice for those people would like to send their parcel via Parcel Monkey....Think again.
06/03/20 by SK
Great service and a lot cheaper buying my Parcelforce product through Parcelforce than doing it Direct.
06/03/20 by SIMON
Easy to set up for collection and delivery of 5 parcels.
Next day delivery.
All parcels arrived safe and sound no damage.
Definitely recommend.
06/03/20 by Maureen16
Dont waste your time with pallet delivery. Never picked up 3 times . Fob you off. Quick enough to take your money then charge extra for apparently rural location.48 hour delivery. 1 week later irate customer not received goods. Im away to book with a proper courier. Wont offer faster delivery if theyre were ever to pick up. Total joke.if you cant supply a service dont offer it end off.
06/03/20 by Stuart Gordon
Parcelmonkey is the easiest way to mail parcels, conveniently priced, and fast as well. Top marks!
06/03/20 by MGA
Good prices.
06/03/20 by David Horton
I paid for a 1 day service for delivery of a very important document. The delivery took 5 days to arrive; the courier apologised but rather bizarrely Parcel Monkey dont think there is a problem and wont refund me. My advice would be to book direct with the courier.
06/03/20 by natalie lynch
Quick and easy however the label wouldnt print and how to resolve it myself..
06/03/20 by Customer
Appalling service they sent my parcel via Hermes lost, Hermes confirmed they had lost it, no refund after weeks of chasing. DO NOT USE One Star is far to good for them
06/03/20 by J Elmes
I can not praise Parcel Monkey enough. As usual, this company has come up trumps....brilliant service, price and efficiency. Well done to all involved.
06/03/20 by Lynne Bromley
I must say that I was suprised and highly delighted with the excellent service and very reasonable costs. Parcel was colleced at the time promissed (13;40) and was delivered early the following day. I can highly recommend Parcel Monkey
06/03/20 by Ron Jones
As they promise, cheap, fast, well documented! Absolutely winner in my opinion!
06/03/20 by Customer
Turned to Parcel Monkey .. after another let down from H*****s. Easy to book and no problems.
06/03/20 by Happy Customer
still waiting to picked up ..so no one to talk to ... if you see good review their are putting it on after a bad one ....
06/03/20 by Customer
Great service!! Highly recommend :)
06/03/20 by Liliana
very good efficient service and good price.
06/03/20 by Jo Gabriel-Smith,
Even with the restrictions of flights etc in Northern Italy you got our parcel to us within a week. Thank you.
06/03/20 by Carol McMahon
Great service
06/03/20 by Gary Lowes
14th January Parcel Monkey arranged to another courier and deliver using ParcelForce 24 service. Immediately lost parcel. Spent weeks trying to find it; not even registered it with ParcelForce so no tracking there. Eventually they decided they had lost it and opened a claim. Contacted by a stranger at the other end of the country on 25th Feb who has received my parcel. Have spent the time since then telling Parcel Monkey where it is so they can collect it and deliver it as they should have done, to be ignored. The only response on my open support ticket is a repeated question about sales invoices?? 9 days to continue ignoring my provided proof of where it is. Online chat can only tell me the relevant department is handling and someone will contact me by email, except that no-one is contacting me. Service is good when its good, but when its bad its abysmal. Customer Support is practically non-existent as its impossible to sensibly communicate with anyone. Next time Ill pay the extra and go direct with ParcelForce. Note: this is still ongoing and open with Parcel Monkey, and I dont usually leave reviews. But Im furious at them for losing my parcel in the first place, for it not even being registered with the ParcelForce tracking as bought and paid for, furious at being made to provide proof of sales for something when I selected a higher value of protection, and furious at feeling ignored this entire time.
06/03/20 by Andrea Christian
I received a notification from them on Monday (6th March) letting me know that Hermes carrier was unable to deliver my parcel to the address given. It gave me a phone number to call but when I returned to the tracking info today the phone number is no longer indicated . I emailed parcel monkey this morning letting them know that I need to contact them about the problem and I have heard nothing back.
06/03/20 by Customer
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