We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,574 reviews.
good service
22/01/20 by Brian
Easy to use and great prices
22/01/20 by Atkinson Global Ltd
Great service once again. Thank-you.
22/01/20 by Customer - Chris W
Good service
22/01/20 by John Russell
6kg parcel shipped from Rennes, France to MK UK Picked up Thurs, arrived at destination Sat morning.
22/01/20 by Customer
very good service we mostly use parcel monkey for alot of our parcels
22/01/20 by creations motor sports
Damaged my item. Arrived late. Told to put in a claim and would get partial refund on my postage costs. So I put in a claim. Told I put the claim in late. I did it within the criteria... they are very slow to reply which is obviously a tactic, so if my claim was late it was due to them. They knew I wanted to claim within 14days!! I’m informed I’ll get partial refund - parcelforce give 50% back for late delivery. So they have kept my money from that and now saying they will pass this on to the management team!! Why the management team. Not being funny but my postage costs should’ve been refunded as soon as my claim was substantiated... ie check tracking and you’ll see it arrived 4 days later not including the weekend. When I PAID for a 48hr service!! SO THEY CANT EVEN GET THAT RIGHT! I shall never use this poor excuse of a company again. I will however take this as high as I need to go regards my rights as a consumer. Twitter. Facebook. Watchdog. Trading standards.
22/01/20 by S w
worst company ever was looking to see where my parcel is for 3 days and still nothing.
22/01/20 by Dyno 54
1st class service
22/01/20 by keith ellis
Excellent service, texted me an estimated time for pick up of parcel and arrived within that time, will definitely use your service again.
22/01/20 by Customer
brilliant and fast delivery
22/01/20 by Customer
Excellent service
22/01/20 by Kaye Costello
Amazing job thanks
21/01/20 by Mo Farah
Quick, easy, efficient
21/01/20 by Alison
Signed up, packed the parcel up, dropped it off at our local shop. Watched it till it was delivered and had notifications as it was moving, perfect service. Will use again.
21/01/20 by GLORIA
Thanks for getting my parcel to germany.Quick , cheaper than royal mail jokers by alot.
21/01/20 by jeebs
It is a good service
21/01/20 by Customer
Fantastic service with DPD to ship from England to Italy. Very easy to drop off at various deop off ppints and regular email communications and status updates. The parcel was delivered with no damage and within the stated period of time.
Will definitely use again.
21/01/20 by Alice Tonsi
I went to the post office and their foreign member of staff from Brazil quoted me £103 as the cheapest rate to send my parcel to the USA
Parcel Monkey had it collected from my home for £47 and it was collected by Parcel Force
No wonder I will be using Parcel Monkey in future
Cheaper and no lugging parcels up to a **** Post Office staffed by incompetents
21/01/20 by Stephen Luke
Very easy and quick service also very cheap love it
21/01/20 by Customer Oluwafunmibi Fatus
Excellent service!
21/01/20 by T Trend
Found me a great shipping deal. Very happy
21/01/20 by Alwyn Turner
Excellent service
21/01/20 by Paul Stringer
Its very good service
21/01/20 by Customer
Dont often send out heavier parcels and so was a first time user of Parcel Monkey last week - very good, speedy service for a very good price! Despite opting for a 48 hour service the parcel managed to be with my recipient within 24 hours of the goods leaving my hands, spot on!
21/01/20 by Stuart Still
Great service 5days to Brisbane Australia!
21/01/20 by C.R. Heslop
Delivery to Scotland via Hermes posted 5th Jan Delivered 21st Jan
21/01/20 by Disappointed Customer
Perfect, always arrives on time . And in good condition
21/01/20 by customer
Reliable way to get heavier parcels to their destination using a great value service
21/01/20 by Samantha Lyall
smooth and efficient and great value for money
21/01/20 by Samantha Lyall
very bad service never came to another courier on the day only after a week ....
21/01/20 by Customer
Great service, parcel arrived in France as expected albeit slightly late.
Drop of service ideal and will definitely use again
21/01/20 by Barry
My parcel was not delivered. It was dropped or thrown from a height of 6 foot over a locked gate. As a result some of the contents were smashed. The courier driver (from Parcelforce) then falsified the delivery documents by signing them himself! When I contacted Parcel Monkey to complain they first tried to claim the delivery was genuine, failing to take into account the written and photographic evidence provided by both myself and my customer. When after 6 weeks they eventually did consider my claim, they rejected it. Parcel Monkey clearly have no understanding of customer service, no care or concern, and I would therefore strongly advise against using them in future. I will be taking the matter further as they have treated me appallingly, and furthermore completely ignored the fact that the company they contracted to provide the service have not only failed spectacularly to deliver, but have also committed a fraud in the process.
21/01/20 by Customer: Brian Devoil
Excellent, quick and very reasonably priced service.
21/01/20 by Biggs
Excellent service, easy to book online, clear communication and tracking, easy to check competitive rates. Couldn’t be happier
21/01/20 by Andrea
Was perfect, thanks!
21/01/20 by Norbert
Thanks for on time delivery
21/01/20 by Customer
Easy to use thanks for the easy service
21/01/20 by jamal h
I always use parcel monkey to send parcels to a Greek island, and the service and delivery times are always good.
21/01/20 by Customer
Amazing service every time i use parcel
Monkey.
Not had any issues yet. Fingers crossed.
Thanks guys
21/01/20 by Eikon brands
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