We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,569 reviews.
Got there fast Parcel reached the US from europe in 2 or 3 days or so, pretty fast, cost 50 pounds to ship. Got to destination, the courier made up some excuse why it couldnt be delivered, that they only had the apartment number not the whole address. Recipient had to track it down to local post office where they told him the address didnt have the apartment number so they couldnt redeliver and he has to go pick it up as it was already set to be returned to me, with no contact between the courier and me despite having my phone number and email address. Upon picking up the parcel it has ALL THREE INTACT address label on it, I had put an extra on for good measure and taped the entire thing with clear tape to make sure it got there. Not amused after spending 50 quid to send it. Lack of communication and a big dose of idiocy.
10/02/20 by Illistari
Easy to use website. Very competitive price with lots of delivery options. Parcel fully tracked until delivered.
10/02/20 by santamaria
Parcel was collected promptly and Delivery was made in record time.
10/02/20 by Customer
Normally fine but on this occasion, I booked a DPD International 2-3 day service with additional insurance to secure items being sent from UK to Hong Kong. Item was delivered to a designated DPD outlet for collection on 8bdays ago and its still not yet delivered. Furthermore it was obky after I had paid for the extra insurance did my item tracked on DPD website pop up a notification stating that "driver cannot leave item safe". Then why the hell are you offering additional insurance, ripping customers off if DPD cannot guarantee safety of goods being couriered?
10/02/20 by Ling
Parcel picked up 11/01/20 paid express delivery to Australia 10/02/20 still not delivered updates useless as never updated !! very frustrating
10/02/20 by Jeni
Given the above rating, as the process of sending a parcel i.e. details and printing is clear.
Also parcel delay or loss is quickly dealt through their system.
10/02/20 by Customer
Sent two items at once; one heavy (19 kg), one long 3.5m, both part of one consignment to the same address. Pity that PM couldnt find a way for them to go with the same carrier, so I had to take one to a Post Office and wait in for collection of the other.
10/02/20 by G Pick
Excellent service - friendly helpful deiver
10/02/20 by Customer
Good service overall. Frustrating that they cannot give you a precise delivery/collection time window (besides 8am-8pm), but it all worked out ok for me in the end.
10/02/20 by Max J
Great service again thank you
10/02/20 by Customer
Bad customer service and you can only contact through email and they reply at their convenience.
10/02/20 by Customer
Quick and easy way to pick a courier
10/02/20 by Customer
Very pleased with the service we receive. The website is easy to use and I would recommend using you!
10/02/20 by Customer Melanie S
Quick and easy.
10/02/20 by Bryn gold Books
Easy to use and can pick what service you need quickly
10/02/20 by Customer
Great service
10/02/20 by Gina Willis
Quick and efficient
10/02/20 by Customer
Great service
10/02/20 by Customer
Fast, collected from home and cheaper than using delivery company direct so highly recommended
10/02/20 by Steve
Excellent service via Parcel Force and GLS to bring 7 parcels (160kg) from the UK to Italy in under 4 days.
10/02/20 by Villa Ivaldi
Excellent company
10/02/20 by Jo
my parcels were picked up and delivered promptly and undamaged.
10/02/20 by Customer
Great service, lower prices, worked perfectly
10/02/20 by Mr Gren Gale
After being a Frustrated and disillusioned DPD local customer for years I couldn’t be more pleased that I found Parcel Monkey. Seamless service from start to finish. Awesome ????????
10/02/20 by Ceri Baker
great service
10/02/20 by Customer
I regularly use Parcel Monkey, and as a middle-man to the couriers, their prices are quite good, but then I normally ONLY book Parcelforce with them. Last week I had to send a parcel to South Korea, and DPD was the best offer for that. However DPD failed to arrive to collect the parcel. On my query, Parcel Monkey apparently rebooked the collection for the next day. DPD failed to arrive again, and when I called them, was told that they never received the request in the first place. Also - the on-hold message that plays while you are waiting for DPD has the CEO talking about how you should not abuse their staff if you have a problem - not very encouraging as a customer- when that message makes it very obvious that they are recieving tons of irate customers! I had to book through another courier, and am waiting for the refund for my original purchase. I will continue to use you to book drop-off parcels for Parcelforce, but I think Parcel Monkey needs to re-look at their courier partners, especially DPD
10/02/20 by Tania D
Very straightforward to use and reasonably priced, recommended.
10/02/20 by Customer
Gave a cheaper price and better insurance than going direct!
10/02/20 by Jonathan
Easy to use and the parcel was delivered quickly
10/02/20 by Customer
Easy to use service.
10/02/20 by Customer
Absolutely perfect service everytime..this time my parcel reached before time and was in good shape with nothing broken. Thanks parcel monkey
10/02/20 by Wasim Khan
Excellent. Easy to use website; clear instructions & navigation, options and prices. Was very easy to book, which I have done twice now.
10/02/20 by Customer
I had a valuable acoustic guitar sent from the UK to New Zealand, It arrived on time in perfect condition I am most impressed and recommend this company to send your parcels around the world.
First class job thankyou
10/02/20 by Roger Lusby
really easy to use, saved money!
10/02/20 by Chris Ford
Brilliant - top service.
09/02/20 by Ahmed Al-Shabibi
Was very easy to use.
09/02/20 by Customer =William
Very easy booking via Parcel Monkey for Parcelforce, who picked up 20kg parcel at 16.00 hours from Sussex and it was delivered in Dumfries before 9.00 next day. Brilliant and amazing.
09/02/20 by Emma
Very happy and got there fast
09/02/20 by Anita
Booking fine. Despite giving customers mobile phone Hermes delivery driver didnt warn customer of delivery.
09/02/20 by Phillip Stringer
Good service
09/02/20 by Customer
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