We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,514 reviews.
They did a great job considering issues caused by COVID-19.
09/04/20 by customer
Very good and reliable.
Thanks!
09/04/20 by Customer
Collected and delivered on time.
09/04/20 by Nigel Chapman
Excellent service, all on schedule
08/04/20 by Mitchell, Yorkshire
Excellent collection from the home and as during the COVID -19 the package was left outside with no need to physical contact. Delivered the next morning. Prompt service
08/04/20 by Customer
DELIVERED THE PARCEL THEN CHARGE EXTRA £52 AFTER ALREADY PAYING £19, CLAIMING IT WAS OVERWEIGHT WHEN THERE OW DETAILS FOUND IT UNDER WEIGHT, ABSOLUTE RIP OFF AND NO WHERE TO COMPLAIN.
08/04/20 by Customer
Really quick and efficient and easy to use. Great service.
08/04/20 by Customer
a week of texts and emails saying Courier will collect everyday and not turning up, absolute shambles
08/04/20 by Customer
If a carrier makes a mistake / error then Parcelmonkey will not even attempt to investigate the situation and will simply rebill you for the extra charges, even when it is crystal clear that the retrospective charges were nothing to do with the item sent and clearly to do with another package. In our case our item was weighed and checked with another larger parcel and we were rebilled for a much bigger parcel than we sent. Parcel monkey are not interested, not matter how clear the paperwork shows that the sender of the parcel was not us, and infact was sent from China when we are in the UK. You are better off having your own account so you can dispute a problem, if you use parcel monkey there is no dispute process, they have complete control over your bank card and can recharge you whatever they like, so use at your own risk.
08/04/20 by Kieran Collings
A good service but you could have told us that the next day delivery was probably not going to happen due to Covid 19 situation as i would not have paid £50 for a next day delivery that didnt happen. yes I know you will point to the terms and conditions of the delivering agent that were recently changed but you didnt mention this when booking the service, bad boy!!!!
08/04/20 by Dave
Simple, fast and efficient service! Highly recommended
08/04/20 by Peter
As a company they do a good job, easy to use and good pricing but be warned, if you get any problems PM just dont want to know and will stop replying to your correspondence, noting you can do, absolutely no help from them.
08/04/20 by Paul Wood
Sent a parcel to my granddaughter in Southern Ireland and was amazed it only took 2 days and the cost was great value for money Great service and will not use anyone else
08/04/20 by James Park
Parcel delivery as expected day. Thank you
08/04/20 by Averil Milligan
Great service, will use again in future :)
08/04/20 by Hannah
Parcelmonkey have been very reliable and easy to navigate their website .
08/04/20 by T madigan
Fast efficient service. Thank you
08/04/20 by Stu.
I dropped the parcel at my local post office. Parcelforce were the courier. They allege that they made an attempt at delivery on 25th March. The recipient was in all day but no attempted delivery was made. Three parcel then stayed in the Swansea depot for 13 days with me chasing daily. They returned the parcel on 8th April to Parcel Monkey as the sender, and Parcel Monkey now expect me to pay them again to return my parcel to me! Unbelievably inept and incompetent. I will never use Parcel Monkey or Parcelforce again. Utter disgrace.
08/04/20 by Greg K
Appear to be cheap - but when things go wrong with an item of value they are no use at all and you RISK LOSING A LOT OF MONEY. Our parcel was clearly opened in transit with contents stolen and courier label changed - PHOTOS TO PROVE IT. Parcel Monkey didnt offer full compensation even when extended cover had been paid for - they ignored the detail of our claim - just said the parcel had been delivered so case was closed. We did not pay for a parcel to be delivered with CONTENTS STOLEN IN TRANSIT.
08/04/20 by Ma Pulson
Perfect experience after Parcel2Go let me down.
Thank you.
08/04/20 by AD
easy to use and quick
08/04/20 by peter chapman
Does exactly what they say they would. And if they has capacity the deliver my parcel not in the 48hours I paid for but inside 24 hours.
It was actually 23 hours from when it was picked up to my daughter having received the parcel.
Always use parcel monkey’s parcel force, it’s 5*****
08/04/20 by Customer BP
Very speedy service.
Parcel dropped off in afternoon and delivered less than 48hrs later!
08/04/20 by Customer
No problems, Ive used them a few times.
08/04/20 by Customer
So far a great company/great service, but considering my last parcel hasn’t been delivered yet and is stuck at the international hub for almost 13days now, I can’t give but one star... I understand the situation with COVID-19, but there should have been a certain approximation of delivery times/delays so the customers would know what to expect, rather than checking every single day, without any update from the company and wondering if the parcel will get delivered at all.
08/04/20 by Nikola Srzentic
Great service as always! Been using for ages and they always deliver! See what I did there ;)
08/04/20 by Thom
Good service, used Parcelforce. Dropped it off at Post Office. about 20% cheaper than the post office.
07/04/20 by Brendan
Fab and easy service, parcel was picked up when it was supposed to be which during these difficult times was amazing. It was delivered promptly too
07/04/20 by Harry Law
smooth process, no problems
07/04/20 by J Mackenzie
Professional service.
07/04/20 by Max
Good comparison service, easy to use and book collection of my parcel and all went to plan.
07/04/20 by Katy
Works well, good easy tracking for peace of mind , will use again ????
07/04/20 by Customer
Easy, quick, simple online transaction - collection driver was respectful of social distancing during the exchange of parcel! Great service, will definitely use again!
07/04/20 by Nav
Very good service and very quick.
07/04/20 by John
I was satisfied on the first time I’ve used... second time i missing a little box not sati at all..
07/04/20 by Customer
Used before and would use again, spot on!
07/04/20 by JG
Site easy to use
07/04/20 by Customer
To be honest pretty happy with this service and ease of use. I will use again.
07/04/20 by Sarah Reed
The delivery was fast enough
07/04/20 by Chidi Opara Paul
Used these guys to send an eBay purchase back. Plenty of quotation options to choose from and very easy to input the data.
Will use again for sure if I need to.
07/04/20 by Chris Doobs
