We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,514 reviews.
Easy to use, reliable service, Thank you!
07/04/20 by Janet
best best best
07/04/20 by Customer
Great work fast pick up from dhl up north the next day thanks
06/04/20 by Craig Pritchard
The guy who picked up my parcel was super sweet, however I wasn’t aware when he was coming. It said they’d send me an email or text message with a one hour slot but they didn’t so it was a matter of hit or miss
06/04/20 by Customer
Brilliant , good price . Parcel got collected in the morning and was delivered by lunch time the next day . Didn’t have to leave my house . Email to tell me what was happening
06/04/20 by Natfilmz
Very happy with the services. Thanks Parcel Monkey.
06/04/20 by Iancu Canea
Easy to book the courier (DPD), he arrived in the the time slot specified and the parcel was delivered promptly to its destination.
06/04/20 by Elizabeth Devery
Found me the cheapest service for my parcel (DHL) it was collected and delivered promptly
06/04/20 by Buddha
Parcel Monkey is very reliable and excellent value. I wouldnt use anyone else
06/04/20 by Robin
Delivered promptly despite issues in France .
Very good service
Thank you
06/04/20 by Beverley
Worked very well, thanks
06/04/20 by Jenny Griffiths
Collection on time - delivery on time. What is not to like.
06/04/20 by Steve
Very easy to use and very reasonably priced.
06/04/20 by Scott
Always use Parcel Monkey and drop off at Parcelforce. Nobody beats the prices and for small orders this is my choice for shipping.
06/04/20 by Susan Wilson
Perfect service from these guys as always
06/04/20 by Mr David Silvester
have used parcel monkey many times now and its always been great!
06/04/20 by sally
Brilliant information!
06/04/20 by Cubby
Excellent service despite the complication of Covid 19!
Thanks.
06/04/20 by Rachel Harris.
Great service as always
06/04/20 by Customer
Amazing & fast servise as always, been using u for few years now 2 or 3 times a year
06/04/20 by Customer - Jolana
As always an excellent performance despite the present difficulties.
06/04/20 by CustomerJeremy Barber
great pick up service
06/04/20 by AL
I always use you to post my items because your reliable never had no problems so I would like to say thank for your hard work to all your staff
06/04/20 by Ken
Package collected promptly and delivered within promised timescale. Very pleased with service.
06/04/20 by Mr David Wood
Quickly arrived at the destination, really good tracking too
06/04/20 by Customer
Very goo, never had a problem with Parcel Monkey.
06/04/20 by Richard Evans
Excellent service, easy to use website.
06/04/20 by S. Johnson
On time and sorted
06/04/20 by Customer
it was a perfect shipping.
06/04/20 by Customer
Great service
06/04/20 by Jana Surimova
Excellent service by parcel monkey and DHL , picked parcel up next day after booking and delivered within 24 hours , fully tracked all the way , Thank you.
06/04/20 by David H
Appalling company. Check all over the internet this parcel comparison broker really is the worst supplier on the planet. Sent 6 heavy cases next day via Parcelforce through Parcel Monkey Ltd. Advised by Parcelforce due to weight to use heavy plastic shipping containers. Paid parcel monkey £123.99 which included £30 premium insurance for compensation for damage up to £1500. Containers were filled with Styrofoam chips, all items bubble wrapped and cases marked fragile. All cases arrived smashed and the contents damaged. Provided all evidence required and parcel monkey denied claimed based on should have been in cardboard boxes. Total weight 45kg. No box will hold that weight hence advised to use containers. Recipient verified every box was smashed and Parcelforce driver admitted trying to put tape around them and apologised for damaged and admitted it was their fault. Now taking further and moving to legal action under Supply of Goods and Services Act failure to transport using due care and skill. Avoid this website and do not use Parcel Monkey unless you want to be ripped off! Check all over the internet countless consumer review pages with reviews stating how horrendous this companies service is. First clue is no phone number. Online messaging with an average 5-7 days response. Go direct and cut this disgusting company out.
05/04/20 by Steve
Excellent service. Parcel delivered to Denmark in 3 days! Most reliable company I’ve ever used. Can’t recommend highly enough.
05/04/20 by Jim Cunliffe
Never used this service before, superb! Will use again.
05/04/20 by Mr G
We were very pleased with the excellent service from you.
05/04/20 by Graham
Great service, picked up quickly and delivered as expected and undamaged.
Will definitely use this service again.
05/04/20 by Joanne George
Great service
05/04/20 by David Harper
Couldn’t be easier to book a courier. No problems.
05/04/20 by Mike Ide
The parcel was collected from kent and delivered to Wales in less than 24 hours.
05/04/20 by Mary Waters
Good as usual
05/04/20 by Customer
