We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,569 reviews.
quick and efficient.
09/02/20 by Customer
DO NOT USE THIS COMPANY. They have been an absolute disgrace from start to finish, their website is at best misleading and they bury super important information so deep you’ll never find it. My next day delivery ended up arriving back with me destroyed after a month.... When the delivery driver arrived to hand back my goods (without any warning), he threw my clearly marked fragile box from the back of his van onto the hard standing below.
09/02/20 by Mrs M!
Great quick service and great value
09/02/20 by Martina
process went smothly for international parcel.
09/02/20 by Mr Shrihas
Ive had my share of correspondence reference damaged parcels..not damaged by Parcelmonkey to make it clear..but I occasionally have to battle to get compensation...so as the service renders the delivery cheaper I am prepared to put up with some prevarication..overall Im happy with the service that Parcelmonkey provides.
09/02/20 by Francis MUNOZ
Easy to use website and very competitive prices
09/02/20 by John
It wasnt clear that i had to drop the parcel off and every place nearby had no parking. I had 10 boxes and the shop wasnt happy
09/02/20 by Sarah Parham
The parcel is still on its way I think but so far so good.
09/02/20 by Cliffbooks
Good delivery but the boxes were damaged during the transportation.
09/02/20 by Customer
Fab service as always, prompt delivery from UK to France within 2days
09/02/20 by karen Huyton
I didnt know anything about parcel monkey UK before as I havent had to return a parcel
I certainly will use them again if needed as I was very impressed with the service
09/02/20 by Customer Mrs Charmian Wood
Quick service
09/02/20 by N.
Exactly as was expected. Spot on
09/02/20 by Emma Standerline
Great service
09/02/20 by Kevin Durnall
Parcel picked up when they said and delivered to the address in England promptly the following day .Excellent service .
09/02/20 by Mr Joseph Mcdermott
Go to website for posting eBay items.
08/02/20 by Customer
Very good service, came collected my parcel delivered it and kept in touch to keep me up to date of where it was I would highly recommend.
08/02/20 by Customer
My customer paid extra for quick delivery. Unfortunately my parcel has not been collected. Finally I lost 4 days
08/02/20 by kruma6 :D
Expensive!!!!!
08/02/20 by Customer
Simple and straightforward to use.
08/02/20 by Quadmaster
Quick delivery
08/02/20 by Customer
Very reliable
08/02/20 by Customer
Good experience.
I recommend. All my parcels arrived to the final destination.
Since couriers till the delivery, no issues raised.
08/02/20 by Ana
Brilliant service cost £11.10 to send a microwave quite a long way and they picked up my parcel brought the delivery sticker with them and gave me tracking information, so I had proof I had sent the item and that it had been signed for on delivery. The man picking up the parcel was helpful and helped me secure the parcel with tape.
08/02/20 by Jodie Podie
Parcel exported but after that no information but we do know it’s not arrived. Hard to give a review in the circumstance
08/02/20 by Customer
Not as expected on the quoted time to send a parcel abroad. The parcel sat in United Kingdom g GuyOr nearly a week. And now the courier suppose yo return it to me. Still not heard when and where. Attempt to contact them is not available due to online service only. Suppose to be very convenient , is not. Think twice to use this again.
08/02/20 by Customer
Nice and easy way to send a parcel to the USA and a lot cheaper than others, I would definitely recommend this company
08/02/20 by Debbie
always perfect and on time!
08/02/20 by JM
Gave me a great price for a parcel to Malaysia. Also the delivery was pretty quick!
08/02/20 by APV
Always perfect
08/02/20 by Customer
Very easy to use.
08/02/20 by Mr Biddle
on time as promised.
08/02/20 by Ravinder Blah
Dont use Parcel Monkey! Used parcel monkey for years and Ill NEVER EVER use them again! I actually HATE them and wish insolvency on the company. Shipped a package to family overseas before Christmas at a cost of c£100 which was deemed to contain dangerous goods so was returned. I suspect it was the tablet given that it contained a battery but they are unable to tell me the reason. Fast forward over a month later and almost daily chasing of both ParcelMonkey and their shipper- I receive notification that they have received it back and that I need to a) collect in Southampton (I live in Yorkshire), b) pay a £5 admin fee and an additional £22 to have it returned to me or it will be kindly destroyed. Through my daily calls Ive learned that their returns process requires a pallet to become filled with their shipper before they will return. Their customer service are unable to tell you anything and unwilling to help. Basically, shut up, sit tight and just wait. Youll get your returned parcel when you get it. DONT USE THEM. Disgusting company which has no place in the UK.
08/02/20 by Shayne Scott
Very good service will use it again
08/02/20 by Customer
You’ve lost my parcel and one week on it still hasn’t been dealt with.
08/02/20 by Customer
Excellent service
08/02/20 by Customer
Really good service
Never had better
08/02/20 by Cogan customer
Sent a small parcel with a coin in, the item was delivered fine but then a week later I received a charge saying my item was 20kg! and I’d have to pay a massive surcharge. I explained it was a tiny parcel weighing a few 100 grams but they said I needed photographic evidence, I wasn’t advised to take photographs etc before dispatch!
08/02/20 by Mark Osborne
Delivered promptly and without issue
08/02/20 by Customer
Very easy and quick delivery
08/02/20 by Liz Davies
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