We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Excellent service, will use it again
16/03/20 by Customer
Excellent service and parcel delivered safely with no problems
16/03/20 by Risita Angles
The process was mostly quick. However the tracking number did not work nor has the tracking information on the web portal been updated and is still showing as no tracking events available, this is one week after the parcel was to be delivered.
16/03/20 by Mrs B Brown
Very happy with the service.
16/03/20 by Gerry Hobday
Used the service twice now to send parcels both inside the UK and abroad. Superb, cheap and fast.
16/03/20 by Mr Paul Sheridan
Easy to book online, always collect on timescale given. Friendly staff.
16/03/20 by Kam
Efficient but expensive
16/03/20 by Linda Lydeard
Customer service has always been very quick to respond and provide assistance. Would recommend.
16/03/20 by Customer
Great site, works very well.
16/03/20 by Clint Smith
best price for delivery without doubt.
16/03/20 by Customer
A great way to arrange parcel uplift or delivery. the whole process was very easy to sort out & pay for. I will be using them in the future
16/03/20 by Bill Stewart
Very helpful
16/03/20 by Dave Cutter
Excellent, easy service, quick delivery. Will use again.
16/03/20 by Lindsay
Easy and economical transaction for heavy parcel.
16/03/20 by Barry O
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15/03/20 by Mr super cool head
Excellent service by DHL. Pickup Time was accurate & delivery next day.
15/03/20 by Customer
Parcel arrived speedily and on time. Easy to use customer site. I would have no hesitation using Parcel Monkey again.
15/03/20 by Mrs DuncanCustomer
Code wouldnt scan at the drop off point, no way of contacting PM by phone, had to leave a message and wait days for a response.
15/03/20 by Kealan Carroll
Usual service
15/03/20 by Mr. Joseph Nimmo
Brilliant servive
15/03/20 by Steve cook
Excellent service and delivery at a great price
15/03/20 by Alisatir
Parcel arrived a day late. But apart from that, simple cheap process!
15/03/20 by Tobias Butcher
Brilliant service
15/03/20 by Customer
Very easy, no issues at all
15/03/20 by Customer
Good service, collected from home, kindly staff and tracking available on time
15/03/20 by Customer
Parcel Monkey whenever is in need for money it will send you an extra fee on top of what yove already pay saying your parcel was much heavier tha declared,in my case from 1.5 kg to no less than 7kg!! in a cardboard parcel measuring 70/60/4cm.The content was a canvas painting! You know it was a dishonest move because they only tell you after the parcel was already delivered abroad and is nothing you can do about it.Im from Eastern Europe ,they say we are dishonest people ,the truth is nobody is trying to scam you in so many ways like in U.K.At least not at the company level.
15/03/20 by George Ganciu
Very good excellent prices and express service also good communication with online chat
15/03/20 by Mr Kevin Molloy
Easy to book, fast delivery with goods undamaged - thats all you need!
15/03/20 by Archie Miles - Customer
I found this to be an excellent service..clear website and reasonable price with parcel arriving on time.
15/03/20 by Customer
Easy use good value and to Sydney within 6 days
15/03/20 by Ali Cade
Good system and it worked well on thsi occasion.
15/03/20 by Charles Clark
Didn’t pick up on time didn’t deliver on time.
15/03/20 by Mr Pearce
Sent a parcel through Parcel Monkey picked up by DPD. It was used franked foreign stamps. It was passed then stopped at the London depot of DPD stating there was prohibited items in there. They charged me nearly £15 to return it or they would destroy it. The buyer in Singapore had already paid £21.92 postage for the parcel to be shipped. Now I’m told by Parcel Monkey that they will only refund me the £21.92 and not the return £15. amount. I sent pictures of the items inside the parcel as proof but they still haven’t refunded me the extra amount. It was DPD’s fault and as I booked through a Parcel Monkey it was their responsibility to refund me. I am not happy at all. I have used them on previous occasions and never had this problem. I will have to look elsewhere even if I have to pay a bit more.
15/03/20 by D. Sievewright
The courier were punctual and very helpful. The parcel arrived on time and in good condition
15/03/20 by customer
Excellent service
Fast delivery
Very good updates
5 stars
15/03/20 by Fatima Nfally Ceesay Diallo
Excellent service as usual. I have been using Parcel monkey for three years, always good service.
It is a shame that there price for my most used destination has increased last year by 30%.
Happy to re use them any time.
15/03/20 by Maen
Easy to use sensible internet agent for ordering a courier service of choice. Either a collection or drop-off by several couriers all available online with simple step by step user friendly method of ordering.The service drops a star because of problems I have encountered when the chosen courier uses its small print Ts & Cs to avoid paying out on a misdirected or late delivery.Granted this is not Parcelmonkeys fault but they should be firmer with couriers that renege on a contractual obligation. Otherwise very pleased and have used them for a couple of years now.
15/03/20 by Francis MUNOZ
Very fast service. Very good driver, very careful with your items. Good job!
15/03/20 by Miss Irina Lapkovska
Really good experience, easy to use.
Parcel got there quick and that’s what I wanted
15/03/20 by Carla
Very impressed! Far cheaper than the usual websites and very easy to use. Delivered my parcel when they said they would. Would definitely recommend, and look forwards to using again. Thank you!
15/03/20 by James the Dog
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