We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Just took a long time for my parcel to arrive..didnt pick up for dayys.. not happy
14/04/20 by superblue
Get price and service, just didnt get confirmation to me that the driver had picked up the parcel from my door on this occasion but always happy with the DPD service!
14/04/20 by Irish Poppie
easy to arrange collection and delivery!
14/04/20 by Pri VG
Im not sure who fault but its probably parcelforce. I dropped my parcel at the post office last Tuesday and was told by them that the parcelforce had called early so Id already missed collection that day. Parcel was collected on Wednesday and told it would be delivered Thursday. Ive just seen that it has only been delivered today. I understand that there is a pandemic going on but feel Ive paid extra for a service that Ive not received. There was no clear explanation on your website saying this deliver will take up to a week. I would like to take my claim further and look at a refund. Shocking service from parcel monkey and parcel force on this occasion. This has put me off using your service again in the future.
14/04/20 by Brian Foxton
Excellent service will be using monkey parcel all the time , very very pleased with the service, thank you
14/04/20 by Alex Watts
Thanks very much :)
14/04/20 by Customer
Excellent pricing
14/04/20 by Keith
Excellent service!
14/04/20 by Customer
Parcel was picked up when I was told. Delivery was very quick and arrived in good order. Will use Parcel Monkey again. Thaks
14/04/20 by Anthony
Excellent. Parcel Monkey offer a value for money, efficient and easy to organise service. Terry
14/04/20 by Customer
Really straight forward to use and prompt collection of parcel and delivery. very cost effective and will definitely use again.
14/04/20 by Jo Mutton
Really good service, thank you!
14/04/20 by Helen Bertin
Turned up on time, and delivered quickly - thank you.
14/04/20 by Vincent
Excellent online experience and physical collection.
14/04/20 by George
I sent my parcel on 1st April, and it still hasnt been received on 13th! On the tracker it shows up until 2nd April - then nothing. I have emailed about this but had no response and so I can only assume it has been lost !
14/04/20 by Pam
On Time!Pack arrived as stated in the tracker ….Excellent service and in this time of lockdown a very needed service. Thank you and stay safe
14/04/20 by SUN&MOON
Precise as usually.
Thanks.
14/04/20 by B101010
Excellent service!
Thanks!
14/04/20 by Andrew
Excellent service!
Thanks!
14/04/20 by Andrew
Excellent service, as usual!
14/04/20 by Andrew
This is probably 5th time I used Parcel Monkey services and again all went well. Thank you.
14/04/20 by Anna
First class.
14/04/20 by gordon
Very easy process and our box arrived within a week. Thank you Parcel Monkey!
14/04/20 by Bex Stubbs
Used PM for the first time last week was desperate to make sure my granddaughter got her 5th birthday presents for today 13th April. We were meant to spend this special day with her, due to the Coronavirus circumstances this was not possible.
Parcel was collected last Tuesday driver was very professional he had his mask and gloves on knock on the door and kept the social distance we left the box outside and he took it and posted the paperwork through the letterbox. The parcel arrived in Poland on Thursday that week that’s amazing considering the lockdown we are under.
I would like to say a very big thank you to the driver who picked up our parcel and to everyone who made it possible to get the parcel to my granddaughter on time given the extreme circumstances we are all going through at the moment.
I thoroughly recommend Parcel Monkey and will use them again.
Thank you so much
Keep safe
Dany
14/04/20 by Dany
Great service and fantastic prices
13/04/20 by Customer
Really simple to use with lots of choice , very slick and the collection took place as planned !
13/04/20 by Jayne Clark
Second time with your services. The parcel arrived on time, on good conditions.
Good job
13/04/20 by steven
Excellent easy to use service. Will use again:) Thank-you!
13/04/20 by Customer
Really disappointed with a service. My INSURED package was never delivered, a communication with Parcel Monkey was very poor and limited. Its been a over a month and the issues have not been resolved yet.
13/04/20 by Jakub Skorupa
Absolutely spor on with timing for ouck up and delivery excellent service
13/04/20 by Julie
Very good service! I highly recommend!
13/04/20 by Customer
Efficient and easy as pie
13/04/20 by mrs julia
Ty! Very good aggregator and served me well during the times I need it.
13/04/20 by Roger A
Excellent service despite Covid-19
Booked a collection and parcel was delivered all in under 48 hours. Very reasonably priced as well.
13/04/20 by PAG
very pleased with this delivery service
13/04/20 by Customer
Excellent service only problem I paid for 2 days international delivery and took 3 days but a part from that very good service
13/04/20 by Customer
Fantastic service, despite royal mail telling me they would take 2-3 weeks to deliver to Germany during coronavirus, parcel force did it in 3 days.
13/04/20 by caroline
Parcel Monkey is easy to use, fast and good value for money. Definitely my postage vehicle of choice.
13/04/20 by Bruce of Ballater
All went well and I was impressed with the price. . .
12/04/20 by Dear Mr Wilson
No problems at all
12/04/20 by Customer
