We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Driver turned up, rung the buzzer and didnt come up. I went down and he had just gone knowing I was in. Arranged to have it collected the following day and nobody turned up. Had to wait until the next week to have it collected.
22/04/20 by Tom
Overall a good experience. Good communication. Parcel was elated but information given re Coronavirus. Parcel arrived in Ireland in good condition. Will definitely use again. Good value
22/04/20 by LP
Very simple to use, the parcel was picked up and delivered as promised.
22/04/20 by Mr B
parcel collected a week ago , delivery not yet effected , why please?
22/04/20 by Spike
Excellent service very well priced
22/04/20 by Customer
Very easy to use site, competitive pricing, collection updates, all in all great experience and would use again.
22/04/20 by K Mccormick,
Helpful website, job turned out fine
22/04/20 by Margaret F
Very good easy site and it finds the best prices.
22/04/20 by Sarah
We were very happy with your service and would definitely use you again. Thank you.
22/04/20 by Clive hall
Could not be better or cheaper !!
22/04/20 by Andrea Wise
Collected, delivered on time. Enough said.
22/04/20 by KCBS
Pick up was in time, service was easy
22/04/20 by csaba
A great, reliable service, especially now in lockdown. I would recommend it. xx
22/04/20 by Pam Fish (NAWG Chairman)
Delivered thankyou
22/04/20 by Mr Benn
My parcel was collected & delivered on time with good online tracking coverage and at a reasonable cost. Id certainly use Parcel Monkey again.
22/04/20 by Angus Clark
very reliable and great prices.
22/04/20 by Marcus
2days late but also delivered extra wrong parcel, which was addressed to the receiving address wrongly
22/04/20 by Customer
Booked in orders then they got cancelled for no reason had to wait 5 days for refund, Customer service is shocking
22/04/20 by S
Super easy to use and excellent service.
22/04/20 by Customer
My item wasn’t collected and the service I paid for hasn’t happened. On querying the delay an why it hadn’t been collected was given no reason but would rebook collection for following day. No refund offered either unless I cancelled the now late order and started all over again. As a customer that’s used this service before I am greatly disappointed an will seek an alternative provider now
22/04/20 by Customer
My order was placed over the easter holiday so there was an understandable delay in getting a pick up date but despite the irregularity of deliveries in france during the coronavirus crisis the package was picked up in london on tuesday afternoon and reached rural Burgundy on friday - much better service than other suppliers
22/04/20 by Customer
Excellent service once again. Parcel picked up and delivered next day.
22/04/20 by Marion Little
Really quick service thanks
22/04/20 by Abbie Bowmer
System was clear and easy to do. Reicipient Has contacted me to confirm safe delivery
21/04/20 by Mr Steve Jarratt
Perfect service from drop off at the post office to delivery in Germany 3 days later. Def recommend Parcel Monkey!
21/04/20 by sandra
S**t service as courier damaged items? No response for claim neg fab received and £55 out of pocket, absolute c***s! Thanks
21/04/20 by John Mclatchie
Great! I could send my craft cider for a reasonable cost. Bonus is it arrived all in one piece at my friend’s in Liverpool, who is working very hard finding hospital beds and care home places for sick and elderly.
21/04/20 by lisa letchford
Paid for next day delivery parcel was collected last wednesday. tracking has been showing as friday delivery ever since it is now the following tuesday and I have contacted parcel monkey many times and had no luck in finding out why my parcel is delayed or where it is. I have had parcels posted since then that have all arrived. I will be using UPS direct going forward.
21/04/20 by Customer
Quick and easy
21/04/20 by Customer
Good prices and service but not the best in dealing with claims for damage.
21/04/20 by Roger Hale
I sent two parcels at the same time, that needed to get to the destination together. Only to subsequently find out that the parcels somehow went via different routes and arrived 24 hours apart!
21/04/20 by Paul
PARCEL COLLECTED EARLY AND DELIVERED WELL BEFORE THE EXPECTED TIME.
EXCELLENT SERVICE WILL DEFINATELY USE PARCEL MONKEY AGAIN. WOULD RECOMMEND TO FAMILY AND FRIENDS.
WELL DONE - EVEN IN THESE DIFFICULT TIMES WITH COVID 19.
21/04/20 by Michael East
Excellent service, wouldnt use anyone else
21/04/20 by Stewart
They delivered a new mountain bike and damaged it. I paid the extra insurance to cover this and when I went to make a claim they tried to say it wasn’t packed good enough. I worked in the packaging industry for over 10 years the bike was packed inside 3 triple walled boxes with 3/4 of a giant full size 1500cm roll of bubble wrap and 1/2 a roll of jiffy foam. They now trying to say it has to be large bubble wrap. The claims department are full of ****. And after the damage they caused they won’t pay out. Please avoid using this company by all means. They will rip you off. Even have cctv of the driver banging the box into the side door of the van without a care in the world. Will be getting the courts involved with this case and also the ferret. So let’s see what that brings. Avoid avoid avoid at all costs. You have been warned. If you want to see the Evidence to the item along with the amount of packaging that was on the item please contact me at p3nf0ld-photography@hotmail dot com
21/04/20 by Kristian Penfold Brindle
Excellent service . Especially at the moment when we are in lockdown. Well done
21/04/20 by Tony Smith
I used your services to get a parcel to the USA as quickly as possible at a time when all travel is limited, and few planes are travelling across the Atlantic..... you would usually offer this service door to door in 2/3 days - and my parcel arrived in 6 days, which is quite frankly pretty impressive in the circumstances..... it journeyed from Dorset, to Southampton, to Reading, to Heathrow, to East Midlands where there was a delay waiting for a plane, to Cincinnati in Ohio, then to Texas, and finally to its destination in Austin. I am extremely grateful!, and would not hesitate to recommend Parcel Monkey UK.
21/04/20 by Dee Boyd
Used for the first time, and was very impressed with their service. Item was delivered on time, and tracking service was first rate. Highly recommended.
21/04/20 by Tyrone Giraud
Good service
21/04/20 by Lynda
After having delivered a radiator that I didnt need and was returning to a supplier in its original packaging damaged and then denying a valid insurance claim, they provided me with an address to send a complaint. Having already suffered a loss of about £100, i spent a further £6.70 to register the letter and the message was undelivered because there was no response. This is totally unacceptable. It seems they employ very few people who cut and post replies without any thought or due consideration to their customer and their circumstances. Other companies are coping well despite the difficult environment under COVID-19 but this company is giving false information and unconcerned by the losses they are causing their customers. The only response they are giving to any customers with any grievance on this and other forums is to ask for a reference number to give the impression they are taking action but in fact are totally unresponsive to grievances. This company needs to be shut down for cheating people and hiding behind the COVID-19 situation, I found several other complaints on the internet about them which were dated before this situation. I regret not researching this company and considering my potential loss before engaging them.
21/04/20 by TK
Easy comparison. Will use again
21/04/20 by Rachel
