We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,569 reviews.
Easy to use website with clear instructions.
11/02/20 by Dave
Good price, simple to use.
11/02/20 by Tattie
Excellent service
11/02/20 by Customer
Delivery went exactly as expected, nothing exceptional but would absolutely use again
11/02/20 by Customer
Excellent service, arrived in2 days
11/02/20 by Norman Looker
Excellent transaction thank you
11/02/20 by Patricia Branthwaite
Delivery on time
11/02/20 by William Chalmers
I sent my suitcase and everything without any problems, It arrived on time.
11/02/20 by Customer
Very poor service. The couriers they use do not leave the recipient a notification informing them of an attempted delivery. I do wonder whether they even tried to deliver when the first note on the tracker is "Addressee to collect from Depot" followed by "Delivery attempted - premises closed".
11/02/20 by Marie Bannister
Great service and great prices
11/02/20 by Rheanna Marshall
Quick and easy good tracking service very good price.
11/02/20 by Geoff Dixon
Perfect service from start to finish and extremely fast.
11/02/20 by Alex FR
Fantastic, paid a lot less than going direct. parcel was collected and delivered with no problems at all. I will use again.
11/02/20 by John Armstrong
Great service to Australia, 4-5 days from the UK. Easy to book, picked up when promised and stunning value.
11/02/20 by MARTYN LEE JENNINGS
Good service
11/02/20 by Patel
excellent service
11/02/20 by Customer logowear
Excellent service thanks
11/02/20 by Dave
All good, we use Parcel Monkey regularly and would recommend.
11/02/20 by Kerry
Best place for sending parcels without it costing the earth
11/02/20 by Customer
brilliant I couldnt fault anything. My parcel was picked up when stated and it was delivered to Spain with no damage. I will definitely use you again
11/02/20 by micheala pagan
Good when they work. Useless when they dont. Parcels going missing for weeks. Hugely unhelpful customer service. Youre better off using their comparison tool to see who is cheapest and then going direct. You might have to pay a couple of pounds more but at least youll be dealing with the courier direct who hopefully gives a ****.
11/02/20 by Toby
Parcel collected on time and delivered to customer with no issues. Pleased with the service.
11/02/20 by Customer
Actually so reliable and amazing
11/02/20 by Seeb khan
Bad service.
11/02/20 by Customer
Excellent value
11/02/20 by Customer
Easy to navigate and use website. A very useful place if you want different options on getting your parcels delivered.
11/02/20 by Jane Paget
Very efficient and easy to use , Would highly recommend to other customers .
10/02/20 by Mrs Williams
Excellent easy and reliable service. Speedy delivery!
10/02/20 by jaqueline
Sent parcel to Hong Kong, estimated delivery day is Monday,bbut received the parcel two days earlier, excellent. Will use this service again. Thanks
10/02/20 by Thomas Hsu
Reasonable (the best) price, collection when promised. The best delivery time. This was 19kg parcel from UK to Finland.
10/02/20 by Customer
Easy, good value service
10/02/20 by Customer
Excellent service.
Used Parcelforce 48. For a large heavy item they were very good value. All went well.
10/02/20 by Peter Harries
Reasonable and totally reliable service.
10/02/20 by Bee
Excellence service. Delivered on time and tracker available and updated at each stage. Would definitely use again.
10/02/20 by Kim Bridges
Excellent service. highly recommended!
10/02/20 by Sixstringer Simpson
Thanks. Great experience for last two transactions.
10/02/20 by James
my audio speakers arrived on time,but the corners and edges were damaged because of bad handling,as they are book shelf size you would of thought they would be easy to handle? Mr R.G.Hookens
10/02/20 by Mr R.G.Hookens
collected when they said and delivered on time safely. what more can i expect
10/02/20 by Customer
Quick easy cheap efficient, very pleased
10/02/20 by Customer
Parcel sent to Germany and arrive back at my house a week later . GLS problem in Germany we thing but impossible to say . Resent via another courier were using otherwise parcel monkey was fine
10/02/20 by Custommark stewart
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