We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
very easy website
26/04/20 by andrew T
I live in the UK and my best friend lives in Taiwan. The parcel was picked up from me around 9am Monday morning and was delivered to my friend 10am local time on Thursday! Super quick!
25/04/20 by John Reid
Best service
25/04/20 by Mr Mohammed
Prompt, arrived in country on time, DHL the clearing agent were terrible
25/04/20 by R Taylor
Great price and fast pick up and delivery,will use again
25/04/20 by Customerbuckley
Very easy, very efficient!
25/04/20 by Customer
Have had 4 parcels collected so far. No complaint. Good service
25/04/20 by Customer
Courier still havent collected the parcel - 2 days later!
25/04/20 by Ryan
Great service collected and delivered as planned. Thank you very much.
25/04/20 by M Boon
Item not delivered to chosen address in Indonesia. Currently in Singapore?
25/04/20 by Patricia Eyres
Easy to use , straight forward and good price.
25/04/20 by mr jeremy riley
Brilliant!
Many Thanks, a professional, secure & convenient service , ensuring our Son’s Birthday present got to him in time whilst we stayed at home during this lockdown. Our first time to use Parcel Monkey and most impressed.
25/04/20 by Karen
Great service will continue to use the service well done
25/04/20 by David
All good, quick and easy to use
25/04/20 by Mark
Fantastic service.
25/04/20 by Caroline
Not so well this time! Parcel Force didnt collect, I had to take the parcel to their depot last knockings.
25/04/20 by Duncan Kenyon
Brilliant service from logging the details online to delivery. The parcel arrived in France 2 days after collection as advised and was updated all the time on progress. Speedy and efficient.
25/04/20 by Catherine Gray
This company is absolutely disgusting to deal with. They will avoid speaking with you and push you away till you cant be bothered anymore. I ordered next day delivery and my package took 3 weeks, not to mention I had to pick up my package from the depot, visited 3x times from misleading information from the team. NOW ON TOP OF THIS, while my package has been "lost" in a depo for 3 weeks its been ripped open, stepped on, and thrown around. So I paid for them to hold my package and to damage it now when I want a claim, and they are giving me a line of ****. why should I take the loss?? - Give me an email of a manager in the claims, - Avoid this company, they may deliver on time SOMETIMES but if anything goes wrong they will not be there for you.
25/04/20 by nick sikatori
Due to Coronavirus the parcels took longer than expected
25/04/20 by Customer
Very easy to arrange. Courier arrived when expected. Simple and effective service. Competitively priced.
25/04/20 by Mike
Superb service. Prices. Comms
25/04/20 by Ian Moffat
Have used Parcel Monkey UK on many occasions abroad....very impressed with service. Used for the first time their pick up service then onto end destination both in the UK.....again cant fault service especially as these are very difficult times. The only glitch...we were unable to track the parcel as the system did not accept any of the required information, as I said these are very strange times and said parcel did arrive. Thank you once again Parcel Monkey for doing a great job :)
24/04/20 by Mrs Anna Waller
Brilliant service
24/04/20 by Customer
Excellent service
24/04/20 by Terry Bennett
Great, quick an reasonable priced service
24/04/20 by Customer
Excellent service
Only took 2 days.
Well done.
24/04/20 by Customer
Excellent good service
24/04/20 by Martin Arnold
Easy and straightforward solution to sending parcels. Used a number of times with no issues.
24/04/20 by Mr Leys
Excellent service
24/04/20 by Georgina
Shocking service worst company
24/04/20 by nick daniel
I have put through quite a few items through you over the last 2 weeks. However after raising a claim for a damaged helmet and the experience it’s brought Iv started looking at other providers. Courier I contacted direct and were empathic and would have resolved the matter but as I used you they told me the claim has to go through you. I have written with pictures and proof of payment. Then at your claims teams request filled out a form with the same info. Then again at your claims request resubmitted the same info again. I asked them to escalate this yesterday eve and now no response. Not happy and for the sake of £40 and a clear courier error even admitted by Courier themselves Iv started funnelling my services elsewhere. Claim Is ongoing and need a serious revamp as no customer service.
24/04/20 by Anthony ELLIS
We have used parcel monkey a few times always pleased but this last parcel delivery was the best yet picked up in U.K. Monday in Denmark Wednesday brilliant service
Thanks so much
24/04/20 by Jo walker
Having used Parcel monkey on numerous occasions to send parcels to our son in Italy I am always delighted and astonished at the speed of the delivery. We handed the parcel to the Royal Mail guy on Monday lunchtime and it arrived Friday at the same time in Italy..7.5 kg for £19.00...Amazing.
24/04/20 by Dorothy Cobb
Very quick, simple and easy to use and it worked out much cheaper when sending multiple parcels. Would recommend
24/04/20 by BOBBY DIXIT
Like clockwork
24/04/20 by Customer
Sent a 2 parcels to the value of £415 to Greece almost a month ago and the tracking via parcel force shows that the parcels are held in the UK being held for export which has been the case since 2nd March 2020. Parcel Monkey have said that the parcels have already been exported to Greece and they are investigating the matter. This has been the same response now for 2 weeks. They wont give me a claim form and they havent updated me further on my parcels. Terrible customer service. Ive purchased insurance for both but they refuse to start a claim. Ridiculous as i now risk losing a new customer as well!!!!!!!!!!!!!!!!
24/04/20 by Customer
If you read my previous reviews on this company, you would see that nobody is actually dealing with any issues. Even my last post was predictably replied to in their standard manner of asking for a PM number to give the appearance that they are dealing with the issue but nobody actually is. I submitted the PM number and had no response. The address that they give for complaints is not accepting mail either as I have had a tracked mail returned because there was no reply. My communication through their portal is exactly the same - they give responses which prove that they are not actually reading any messages but posting standard replies which give the false impression that they are handling it.
24/04/20 by TK
Very good service
Competive pricing
Less than half price compared to post office
24/04/20 by Mohammed Ashraf
Very good service no problems at all in these difficult times
24/04/20 by Lynne Cullen
Certainly a very efficient service. Highly recommended.
24/04/20 by Custome
