We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Fantastic service. Four day delivery from UK to Spain during covid times.
Will definitely use Parcel Monkey in the future!
29/04/20 by Customer
Easy and fast service. Small problem sorted after quick live chat. Thanks
29/04/20 by Mark
I used parcel monkey twice in one week and the service was out class. One parcel send to France and the other to highland in Scotland both delivered in time. Prices I paid were very very competitive infact the cheapest I could get.
Well done Monkey????
29/04/20 by OBI RAYMOND
Great and fast service! Easy to use. Highly recommend.
29/04/20 by El Hadi
Picked up on time and delivered within 24 hours
Really good courier service
28/04/20 by John Oliver
All is good if the parcel is delivered. I used them for 2 months to send more then 50 parcels. The problems start when something goes wrong. They lost ne a parcel and after 1 month still not received a refund back. The process you need to go is unbelievable and no logic. After they ask so so many questions they ask for a written and signed declaration from the buyer/recipient. However this just one of issues i had with them. If you pay £30 for a Saturday delivery they delivered Monday and no answer for 1 week why this happened I advise to buy directly from Parcelforce or Hermes or Courier instead to use them. I stop to use them because of all this. I had 10 delivery issues from 50 parcels send.
28/04/20 by Gabriel Haldan
Exceptional service , booked online , kept up to date with progress of order . Text me an hour slot , picked up and delivered a few days later ( to France) Brilliant service , would recommend ...
28/04/20 by Michael Kellett
Excellent service from Parcel monkey
28/04/20 by Bradley Clark
awful courier service do not waste your time or money
28/04/20 by Customer
Prompt and quick delivery
28/04/20 by Customer
Great service will definitely use again
28/04/20 by Linda Gill
Collection with Courier was after the time I was told in the text. Parcelmoney were very unsympthatetic when I asked for an update on this delivery time, hence I wouldnt use them again
28/04/20 by Jack Honour
Brilliant Service and so easy to manage. Would recommend this company in particular for overseas parcels.
28/04/20 by Stephen Bullimore
Brilliant and easy to use site! First Class
28/04/20 by Industrial Modern Furniture
Excellent, 3 days from Uk to France in the middle of the pandemic!
28/04/20 by miles kirke
Parcel to Vienna arrived there very promptly, so very pleased with such an easy process for choosing the best delivery option and cost.
28/04/20 by Customer
Quick pick up and delivery to Luxembourg without hitch. great service!
28/04/20 by Christina
Have used Parcel Monkey three weeks in succession. Same carrier each time and has worked perfectly.
28/04/20 by Mary Faulkner
Excellent service.
Easy booking in system; punctual pick up and delivery as ordered.
I have used them before and will do again with no hesitation
28/04/20 by J LEDEN
Very quick service. Couldnt be more satisfied.
28/04/20 by Customer
extremely competetive and lightening collection and delivery
28/04/20 by Mr J Hayward
VERY EFFICIENT !
28/04/20 by Mr Frank Scannella
Easy to use and gives all your options
28/04/20 by Customer
Brilliant! Thank you so much. Wanted to have a small wooden bistro set sent to my son after it had been revarnished (he lives 200 miles away). Contacted ParcelMonkey and they sorted it for me. My son was delighted when it arrived within two days. Thank you so much to the delivery drivers who are keeping the country moving!
28/04/20 by L Carter
Will never use again. Parcel was returned to me after two weeks and they blamed Covid-19 for being unable to get the package on a flight. Well surely they knew that when I actually booked the collection! I received a refund, but due to the exchange rate fluctuating in the TWO WEEKS it took them to decide they were unable to deliver the package, this is actually less then what I paid, so in effect, to not have my parcel delivered has cost me $10 and a hell of a lot of time wasted in contacting them numerous times. They are now not returning my emails in relation to claiming on my insurance. Disgraceful non service.
28/04/20 by Customer
easy to use and a sensible price.
28/04/20 by Lawrence
Easy and quick service
28/04/20 by Rebecca
Booked a two day service because the contents were hatching eggs. Arrived a day late
28/04/20 by Bill Robinson
Always a good service, even when things go wrong easy to resolve not like others Packlink being the worst.
28/04/20 by Keith Whitehead
Very good service, speedy and responsive...
28/04/20 by Customer
The worst service i have ever had. My collection has been rescheduled twice by company because courier didnt come. There is no landline to raise an complaint and even no confirmation email about cancellation and refund process. Very poor service. Will not recommend.
28/04/20 by Queens
Good thank you
28/04/20 by Customer
Great service, competitive prices and good timing. Even with COVID 19 and an Auz Bank Holiday just took 2 and half weeks to get from Edinburgh to outside Perth in Auz. Would definitely use again.
28/04/20 by Lynette
Very prompt collection very polite driver.Only problem tracking was not good even after delivery still stated weve got it.
28/04/20 by VAL gourock
Quick and easy to place order for collection. Driver polite and proffesional definitely use again
28/04/20 by Clare Miles
Good prices seem to have gone up a bit is this due to corona virus . Usually affordable for USA but now more
28/04/20 by MRS AMANDA CLARKE
many parcels do not get there next day, even though that is what i have paid for. some have taken more than a week and goods are ruined. never had even a refund of the carriage costs.
27/04/20 by diana white
0n 07/04/2020 I sent documents to South Africa. It was supposed to be delivered on 15/04/2020. Its 27/04/2020 and still not delivered. PDP tracking info states it is at the local delivery depot. (Since 21/04/2020.) I contacted Parcel Monkey twice and all Im being told Is that they will get back to me within 5-7 days with an update on when the documents will be delivered! I paid for Air Express. I should have sent it via regular post instead. It would have been delivered by now and would have cheaper! (PM8174939) Not interested to receive any requests to contact Parcel Monkey. All I want to know when the documents will be delivered and what their complaints department details are!
27/04/20 by CJ van der Westhuizen
As good as you could have hoped. Especially in these challenging times. Top work
27/04/20 by Christopher Kennedy
The large parcel arrived on time thanks
27/04/20 by David Christie
