We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,560 reviews.
Good experience. Parcel collected & delivered on time. Best price. Will use again.
18/02/20 by Karen
Quick pick up and delivery
18/02/20 by Mrs Floramae Griffiths
Your service was good. Parcel Force was rubbish. Played extra for 24 hr next day but took 4 days.
18/02/20 by MR. PETER WELDON
Brilliantly fast service. Easy to use. Excellent. Would definitely use again.
18/02/20 by Karen
I tried to use your chat this evening and would give Deeya less than one star if I was able as she was not helpful at all! I was ignored!! If she was unable to answer my query she could have said and perhaps referred me to someone else but no, she simply didnt respond and left me for 22mins just waiting for a response. So no, I would not recommend Parcel Monkey UK - they have the worst customer service I have experienced for a long time!
18/02/20 by Lesley Ancillotti
Really fast delivery to Spain. Good price too.
18/02/20 by Richard
1st class service
18/02/20 by tony skinner
always satisfied with the service plus a friendly driver collecting also which helps
18/02/20 by Customer creatiques bridal boutique
Label tuck over an hour had to get intouch with parcel monkey to tell them I had been waiting over an hour for my label then they sorted it quickly after that all ok
18/02/20 by Nicola France
easy and cost effective! Good service!
18/02/20 by Customer
Excellent service and cheaper than post office speedy delivery aswell many thanks ????
18/02/20 by elaine maisey
collected and delivered on time at a reasonable price. well done!
18/02/20 by Guest
Still waiting for the return of £459 you owe me after damaging a brand new oven in transit i had insured with you and youve refused to pay out. Over 12 months now. Would not recommend anyone to use this company. Theyve blocked me from adding comments on facebook asking for the money they owe me.
18/02/20 by Tracey Ellis
Very professional and quick
18/02/20 by George Fouhey
spot on service...
18/02/20 by D Merad
Confusing and unhelpful service overall. I booked through Courier and while the Parcel Monkey website stated that collections are always between 8-6pm, I received a text saying my collection would be at 8pm. I used the online chat on Parcel Monkey’s site to advise on how to contact the courier, after which the assistant assured me it would be before 6 and just to wait. After waiting late at work past 8pm, no courier arrived and I received no updates. It wasn’t until the next day that I received another collection text and at which point the courier finally arrived. I won’t be using this service again and definitely wouldn’t recommend it.
18/02/20 by Katie
Worst delivery company I have used. 1st and last time. Used them for Courier collection. Parcel not collected, no card left to prove they had been but website said collected. Got a picture from seller showing me the parcel was still at his address.Then it was up to me to contact Parcel Monkey to re arrange collection to me. So a next day delivery turned into a 4 day( I HOPE), delivery. The live chat was no help. Wanted me to attach the label to the parcel. I kept telling them that I was the reciprient and the parcel was 100 miles away in London!
18/02/20 by S
Excellent, well done.
18/02/20 by CustomerJeremy Barber
Helpful stuff. Able to find the most appropriate site. Easy to use.
18/02/20 by Matthias
Have used Parcel monkey on more than one occasion and have a great service all the time all collections have been on time and no problems with the delivery to allover the country.
we recommend this company and will use again and again.
18/02/20 by Tony
Straight forward no hassle and simple
18/02/20 by Karan Sanghera
Good service thanks
18/02/20 by Customer
Parcel Monkey doesn’t take responsibility for damaged items. I was upset, as I payed for compensation value, in case of damage. My item was an expensive one.
18/02/20 by Mihaela Gheorghiu
No Problems.
18/02/20 by Allan Macdearmid
We booked same day delivery.Reliable and on time
18/02/20 by MHB
Please avoid using this Parcel Monkey UK to book your service. Better just get the quote and got book directly with the courier company because if any problem they will refund and sorted problem for you. I have problem with my service below but Courier refused to refund because I booked my service through Parcel Monkey UK. When contacted Parcel Monkey UK, been told no collection guaranteed!!! So what is the point of book collection service and pay extra??!! I have booked the collection service with for Courier to another courier and delivery next day through Parcel Monkey UK. I have booked for collection on Wednesday and recieved the msg says the collection will be within 18.00 however driver has failed to turn up on Wednesday, I called customer service and only got connect to automatic system and been informed driver will be collecting parcel next day. I have waited all day on Thursday as msg suggested driver will be collecting between 11-12.00 but when I called customer serice, automatic system suggested driver will be in before 18.00. But they have failed to do it again!!! I called after 6 pm and finally got to speak with a person and been told that they have the problem with new driver who replaced they regular staff on holiday and the new driver failed to collect a lot of parcel!! really disappointed when I asked for any driver to another courier and get it delivery within Friday (next day) because my customer who have paid for they items requested the refund if product not reach them as promised, but I been told my customer service that this is not possible, unless I have to drop my parcel at the depot before 8 pm. by myself. At that point, I have no choice but have to get myself and 2 young children out of the house when it should be their bedtime and drop the parcel at the depot which is 30 mins drive to ensure my customer get item on time. (or I would have to refund the payment or faces with bad review) I totally participate that problem could occur in any business but Im utterly disappointed with the way Parcel Monkey UK and Courier dealing with the problem, they done very little (to almost nothing) to solve the problem. I have been waited for the collection for 2 days and no one has reach out to make me aware of the problem on collection. If I not try to connect and speak to the person on customer service I would still have no clue. And once the problem occurred they really not go out of they way to resolve the problem, it shown that they really not care about the customers who have chose to use they service.
18/02/20 by Deny G
Paid a lot of money to send parcel to India. Parcel didnt even leave the country and was returned to a depot. When parcel didnt arrive at the destination chased Parcel Monkey to be advised that it had a wrong address which i know for a fact is a correct address. Now had to pay more money for parcel to be returned back to address otherwise they are going to disperse the parcel. Have not been so frustrated as the parcel was very valuable.
18/02/20 by D Chavda
Collected when predicted and delivered as promised.
18/02/20 by Harry__Butterworth
With Parcel Monkey it does in effect what it says on the sales information and that is perfect for the business man like myself who likes to keep things simple.
18/02/20 by Stuart
Excellent service
18/02/20 by kaloyan ivanov
We use Parcel Monkey on an almost daily basis and we have had a good service.
18/02/20 by Kerry
Can’t fault the service!! Parcel collected on time , within the time slot, by well mannered , courteous driver. Tracking available at all times, and parcel delivered with 48 hours to France as stated!! Excellent price , used regularly
18/02/20 by J Connell
Such a good value and effective way of sending parcels
18/02/20 by Anno
Excellent price and website very clear and quick
18/02/20 by Customer
Fab excellent service
18/02/20 by Sinead Healy
Good service. Fairly fast
18/02/20 by Wing Hung
Quick and easy service to use. Very efficient in terms of cost and sorting courier selection.
18/02/20 by M.Carney
Good price and easy as you don’t have too go to the post office
17/02/20 by Customer
PM8023689 PM_6697936_8023689 3927820 Where is this parcel now? Why hasnt it been delivered?
17/02/20 by Amelia Jane Teas
Great service. Always does as it says. Hassle free
17/02/20 by Carol Cloy
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