We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Great price easy to use. Definately use again and recommend
27/03/20 by TRACEY BENSLEY
Turned up promptly on designated day with a label for my item and a printed receipt. Helpful employee and hassle free service. Would recommend to friends.
27/03/20 by Joy Mitha
Took Parcelforce 4 days to collect a parcel, booked for Monday, after a long and winding battle it got collected on Thursday evening. Monday there was a police presence which led to the surrounding roads being shut and the parcel not being collected, that’s totally understandable. Rang up to get it booked for Tuesday. I’m in the house all day along with another person , gets to 6 o clock and there had been no collection. I ring up and am told that the driver had came and had rang the intercom, not true as the intercom is in my bedroom and that’s where I spent the whole day. Ring up for a rebooking on Wednesday, speak to about 3 different people, each not knowing what is going on as if no one communicates, I finally get it rebooked for Wednesday. Same thing happens Wednesday. I ring up going mad, apparently the collections team had received a lot of messages saying they need to collect it but they had been clearly ignored. Everyone I speak to tells me it was attempted Monday and that there’s no access, I continually explain that it has been accessible since Monday evening and has been rebooked everyday. I get told I will receive a call from the collections team, that never happened, which then led me to not knowing whether it had been rebooked for Thursday. Everyone I spoke to seem to not be fazed at all by the situation and service. Thursday I ring in the morning to make sure it is booked. I get passed around again, I speak to a man who clearly doesn’t care, I explain that I have paid for a service which they haven’t provided, a collection that was due for Monday which still hasn’t been completed three days on. He has the audacity to tell me that they are busy and even if I had paid for a more premium service I wouldn’t be receiving it and also that my package (a £300+ guitar) wasn’t that important for him to sort out. Again I leave the conversation not knowing if it is being collected. I then ring again in the afternoon and ask to speak to a manager, that seemed to give the woman on the end of the phone a kick up the backside as she seemed more than happy to help. We ended up sorting it out and it was finally collected that evening. I won’t be using Parcelforce again, a shame as the delivery of the package was speedy but for a company that is huge and owns Royal Mail, the service I received was below poor.
27/03/20 by Customer
Very good service very convenient
27/03/20 by Nathan
Fast delivery ! Thank you Parcel Monkey for your excellent service!
27/03/20 by Customer
I would suggest this company as the value for money is great.
Despite the courier didnt show up on the day and I booked again for the day after, the parcel was delivered in less than 3 days.
27/03/20 by Chiara
Good service, hassle free
27/03/20 by Stephen Miles
Easy collection and smooth service
It would help for a better tracking service online so you can click and it takes you straight to details rather than adding lots of details in first. Also on my dashboard doesn’t give updates of parcel delivered status.
27/03/20 by Customer
Easy to use. Competitive pricing. Would use again. My first choice.
27/03/20 by Geronamid
Quick and reliable
27/03/20 by Customer
Good price. Driver collected the package from my home in the UK. Package arrived safe in Italy.
27/03/20 by Mark Rogers
Parcel delivered in a timely manner
27/03/20 by Ashley McRory
Very easy to use. Collected when stated no hassle at all , also cost efficient
Would definitely recommend
27/03/20 by Florence
Always go above and beyond A****
26/03/20 by Diane Smith
Efficient delivery but difficult to contact - only phone number chargeable to discourage you.
26/03/20 by Wright - Nottingham
Not impressed by the service so far. The website states 3-4 days and it has been taking more than three weeks for the parcel that I have signed for many times and still havent received. Not sure if I will use the company again in the future.
26/03/20 by MICHAEL Hardo
My parents left a wallet and my mother jewellery in the safe of a hotel in Torremolinos. The hotel found it. I contacted parcelmonkey on the 20th March and mother received her items on the 23rd.
Thanks very much....
26/03/20 by Mr Minett
used to be my "go to" place to ship, but seemingly [& with NO NOTICE] ParcelMonkey no longer takes PayPal, & Hermes has been dropped as a delivery option....
26/03/20 by will knight
Perfect device at a reasonable price.
26/03/20 by Customer
Delivered as usual on time , thak you guys and girls .
26/03/20 by Customer david moore
Collected at time promised and delivered promptly.
26/03/20 by MS
Thank you for your accurate and speed delivery.
26/03/20 by Ms. Tse
Had been struggling to return our parcel via a company that had been organised by the recipient. However, they failed to collect on at least three occasions. It was at this point we said we would organise our return ourselves. That was when we successfully used Parcel Monkey. Easy process and quick delivery. Had an acknowledgement that parcel has reached its destination quite quickly.
26/03/20 by Liz
Easy to follow instructions
Good communication
26/03/20 by Mrs Emma Sharman
The Parcel-force company utilised (other couriers apparently could not handle the package?), did NOT turn up on the scheduled day, there was NO communication at all, the time slot - was NOT a slot at all, it was a whole day - i.e.8am to 6pm, so i stayed in all day on the scheduled day and Parcel-Force did NOT turn up! I have been told by Parcel Monkey that there is NO reimbursement facilitation for this theft of my time (which is all we have in life). So very disappointed.
26/03/20 by C R Attree
Excellent service and fast delivery as promised..Kept up to date on tracking via website..
26/03/20 by Dorothy Cobb
Easy to make use of
26/03/20 by Janet Howie
It took five days to deliver my parcel
26/03/20 by Customer leslie
The first time i have used this site but it was easy to navigate. More to the point, the parcel got there safely!
26/03/20 by Peter M
Thank you for delivering during this difficult and uncertain time. Hats off to the team
26/03/20 by MT
Perfect yet again, parcel to Portugal arrived within 5 days
26/03/20 by Ian Clarke
Easy, convenient, fast.
I recommend the site to everyone.
26/03/20 by Milen Stefanov
Used Parcelmonkey for many years and never had any complaints. They deal with issues in a professional and timely manner plus the prices are good.
26/03/20 by Steve Gumm
The parcels were dispatched on Monday 23rd March from Worcester U.K. to Opava in The Czech Republic and arrived today at Lunchtime (March 26th ) a very good Service by D.P.D, The only downside was the lack of tracking from late on 23rd "leaving the U.K" to 5;59pm today 26th to say the Parcels were at the local depot awaiting local delivery . There was no information as to their whereabouts for 2 days . Thank you David Taylor
26/03/20 by David Taylor
I was very confused by the fact that I saw several bad reviews for Parcel Monkey. The service was exceptional in my case. Only thing I had to do was print out my label, put it on the box and leave in the post office right next to my apartment. I paid a fraction of the price I could find in other companies and my parcel was delivered from UK to Greece in 5 days. Very satisfied. I guess people review only when they have a bad experience..
26/03/20 by Xen
Everything was easy to do and understandable. I had a lot of options to choose from. There were no problems when they picked up the parcels. The delivery was quite fast (Scotland - Germany). It took them 4 days. Something to compare it with: my parents sent me a parcel via normal post office and it took them 8 days (Germany -Scotland) to arrive. So thank you for the fast delivery in half the time! Would highly recommend this service and will definitely use it again.
26/03/20 by Customer
As always, excellent
26/03/20 by Slinky Malinky
very good service
26/03/20 by Bart
Simple to use. Using first class couriers... hassle free. Cant ask for more ....
26/03/20 by ian renton
All went smoothly, thank you
26/03/20 by Mrs Angelina O'Neill
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