We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,560 reviews.
I booked a collection for the next day, the parcel wasnt collected so I contacted customer service who said they will rearrange collection. It still wasnt picked up. I canceled and took it to the post office and sent it myself.
17/02/20 by Arnold
Always a pleasure to use, easy, fast and reliable
17/02/20 by Sol
Very good service thank you
17/02/20 by Customer
Speedy service, thank you!
17/02/20 by Customer
Sent a parcel to Poland from the UK. It has NOT been delivered, even though the tracking has shown the parcel to be out on the van for local delivery for THREE DAYS
17/02/20 by non sibi sed omnibus
Very happy have been this service for last three and never had problem .and delivered in time
17/02/20 by Jyotin Patel
Professionally handled a discrepancy between our and the couriers weight measurement.
17/02/20 by Random Engineering Ltd
I got a quote from the monkey website and got the cheapest price!
17/02/20 by peter
Great and quick delivery
17/02/20 by Customer
Easy to set up a delivery, once you choose your courier. Various delivery options, same day, next day etc....recommend!!
17/02/20 by Chris
I had a problem with the delivery of the parcel. Thank goodness I did my delivery via Parcelmonkey who were very helpful trying to deal with an Australisn delivery company. I dont think I would have had the same response if I had dealt direct with the UK courier company. Very good service from their support team.
17/02/20 by Customer
Trouble free parcel collection and delivery at a competitive rate ideal for domestic and business users.
17/02/20 by John P
easy to use website - fast results. Will use again!
17/02/20 by MARION BORLAND
Item arrived damaged
17/02/20 by Customer
Easy to use
Found me the best price
Quick and efficient
17/02/20 by Customer
Parcel Monkey are great no problems. Had delivery issues with Parcelforce though, always arrived but 24 hours takes 48 and 48 hr takes 3 or 4 days in my experience. DHL, DPD and DX have always been on time.
17/02/20 by Tony M
Great & prompt service.. Very pleased with the service and highly recommendable..
17/02/20 by Frank
Great service would highly recommend
17/02/20 by Lynn
Easy to use. Reliable. Recommended
17/02/20 by Chourreau
Easy, simple, fast delivery and cheaper than other companies looked at!
17/02/20 by Customer
First time I have used this service, I found them to be very professional and provide a service second to none. I would highly recommend Parcel Monkey UK for any body that needs a parcel delivered.
17/02/20 by Carl Meads
Great service as always :)
17/02/20 by Customer
sent a parcel in Nov 2019, the courier lost the attached paper work they then asked me to re-submit which I did they then lost then parcel until feb 17 2020 I now have to pay £12 to return the parcel from Southampton they failed to deliver Parcel Monkies ... more like Parcel Cowboys stay clear
17/02/20 by j h
My parcel was returned to my house due to there being an item that could not internationally ship. The package returned to me with the majority of items missing, and ripped Chistmas wrapping on the remaining items! Clearly people at the depot had seen a returned parcel and decided to take what they wanted from it as a Christmas bonus. Terrible customer service, no compensation, and takes >24hrs to respond to every message. Never will use again - shocking experience
17/02/20 by Rhys Bell
very good for local deleveries, internation deleveries are a bit of mess. I had to pay more than the original price of the parcel at the end. Never had that issue with Royal mail.
17/02/20 by Customer
Good value for a reliable service with quality couriers
17/02/20 by Mr Fletcher
Perfect service
17/02/20 by Customer
Parcel monkey has been a god send. The delivery companies on the other hand can be a pain in the a-hole. Trust parcel monkey but dont blame them if your parcel is delayed and always check the service options before selecting.
17/02/20 by Customer
Cross checked rate given with Parcel Force and saved about £50 with Parcel Monkey to Australia.
Everything worked well.
17/02/20 by James Salmon
Regular updates for both collection and delivery times. 24hours from Suffolk to Normandy, France! Fantastic as usual
17/02/20 by Nick Fairs
Excellent customer service - many thanks !
17/02/20 by Anne
DPD were my couriers, and as usual they were excellent from start to finish. A very poliste and pleasant young man loaded my crates and boxes onto the van on the Monday lunchtime and they werre delivered safely on Wednesday morning to thir final destination in the South of France. I was updated all the way. You cant beat that for service. Much quicker than Royal Mails internal post!
17/02/20 by Sheila P
I am still unable to locate my parcel although I have been told this should be delivered within 3-4 days.
17/02/20 by Ramon
Everything has been great so far, we have an account with Parcelforce, this company is cheaper.
We have just had or first issue with parcel being returned, no fault of our own, lets see how the claim goes.
17/02/20 by Customer
your service is excellent. Thank you
17/02/20 by Customer
Thanks for your kindly help to delivery our parcel on time. Great job.
17/02/20 by ISABELLA WEATHERBY
Excellent service
Quick easy and much cheaper than Royal Mail
17/02/20 by MRS C CLARKE
Easy and fast to use
17/02/20 by Sonia
As always, delivery was on time, no hustle.
However, there was a small issue with receiving the label when booking the service but it was promptly corrected by customer service.
I will definitely use PM again.
Thank you.
17/02/20 by Ella Simon
Always Reliable
17/02/20 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
