We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
This company will not honor any insurance claim and a quick search of the internet will reveal that they summarily send a series of standard communication to request information concerning your claim and then decline it. I was returning a radiator which in its original packaging of the company as it was unwanted and unused and in transit some object pierced and ruptured the metal and they claimed the packaging was inadequate instead of honoring the claim. Dont be fooled by their high rating which is due to the fact that they actively invite reviews of people who have been pleased with their service because most packages arrive without incidence and their web interface is slick and trouble free. Yet when something goes wrong they will not pay out even if you have insurance because this maximizes their profits at the expense of customers whose loss could be the value of the item sent. This is an unscrupulous practice which they build into their business model. The warning sign is that there is no way of contacting a person. I was simply denied a totally legitimate claim for the the damaged radiator for 100 pounds - an experience that left me shaken as one who has just been robbed. The best way to use their site is to use them to find the cheapest courier and then directly deal with the courier because at least you can get responses from them. Check out the internet and see how many people have been burned by this company and left feeling robbed
26/03/20 by TK
Good Morning, I am sorry to have had to use this medium but your company is very unprofessional. I paid for an item to be collected and sent to the Caribbean and the initial elements of your process worked well. Now that the money has been collected I have been informed that the items is lost, then it’s been found but still I have not had answers to my questions. I am being moved from agent to agent with no help given. Is this the way companies such as yourself operate? How do you expect to take on huge contracts from bigger companies when you are losing the documents sent by a small customer such as myself? Mind you this was collected last Tuesday. I continue to urge you to get someone to contact me to rectify this issue. Mr Nav Ramiah (Founder and Managing Director) I am unsure if you have sight of this page but if you happen to hear of this please do ask your staff to resolve this issue with the urgency needed. Ramon
26/03/20 by Ramon Warrican
Excellent service
26/03/20 by CollectPlus Customer
Very easy to use and fantastic service thanks
26/03/20 by Customer
Really good service, collected on Friday and arrived on Saturday, very easy to use
26/03/20 by Customer
I understand that there would be a delay to the parcel getting to the destination (hence the 3 week period) but I had weighed the parcel, and was charged an additional fee at a later stage, which had just been charged to my account. The prices were reasonable in the first place, so the additional charge for the extra weight was fine, but the way in which it was done left a lot to be desired.
26/03/20 by Adams
very impressive
brilliant service
26/03/20 by Mike Smith, Ferring
Very late delivery, status not update regularly. Will not use again.
26/03/20 by Customer
Fantastic service. Economical and efficient and fast. Well done to all your workers.
26/03/20 by David Waite
Good quick service
26/03/20 by Customer
All very straightforward. Dropped off parcel at the PO then arrived SF in vey good time.Cant ask for more.
26/03/20 by Customer
Good service!
26/03/20 by Adelaide Zappatore
Easy transaction
26/03/20 by ED LARTER
Easy to fill in the forms online delivery on overseas parcels excellent
26/03/20 by Malcolm Gifford
My experience with using Parcel Monkey was straightforward and easy, Unfortunately, my parcel has not yet been delivered by ParcelForce, one week later!!
25/03/20 by Customer. Sue
Cannot complain , parcel picked up and dropped off in destination country . Well worth the money thanks again.
25/03/20 by jeebs
Great service,next day same time delivered parcel which time they picked day before! My sister was very happy to receive that on time and same condition.
25/03/20 by Hardeep Kaur
Gave a really good price for collection and delivery of a heavy item
25/03/20 by Danno
Bunch of thieves. Never have I come across such a incompetent organisation that not only loses your parcel but then buries the fine print in the t&c’s with links to t’s&c’s. something to hide maybe???? I would say so and I would not trust them with anything more than a blank piece of paper oh! Wait a minute, you don’t take responsibility for even that I believe once you finally find the right link to hit hidden within your t&c’s Oh and even when they do admit responsibility and agree they delivered the parcel to the wrong address and handed it over to some stranger that is not even the named recipient they find some other piece of fine print to get out of it. This was a simple pick up and drop off in London not long distance or too complicated and it’s now gone forever somewhere and all they can do is say it’s in the fine print and no responsibility or care!!!!! Disgraceful absolutely disgusting behaviour from a company that admits they were wrong then shuts the door in your face anyway!!!!
25/03/20 by AJ
Great Thankyou!
25/03/20 by Customer
Great quick service
25/03/20 by Jenette Davies
Great service all round!
25/03/20 by Customer
First time with Parcel Monkey, usually sending via private couriers but will not be going back - Parcel Monkey was super - speed and value. Will be back soon! Thank you
25/03/20 by Anna
Housebound. When I need to send documents to the DWP, this is how I have to do it. Simple, easy, trustworthy.
25/03/20 by Mr Alex Mclaughlin
I have been using PM for several years. I wish I didnt have to but they are nearly always the cheapest and also the best of a bad bunch. When things go well, it is great - five stars all round. Cheap, easy and mostly reliable. They fail completely when something goes wrong, however. They dont apologise, point to the various bits of small print, make excuses and just have a really standoffish attitude, which is a real shame. If they improved their customer service and acted like we actually were important to them, I would have no hesitation in highly recommending them. As it stands, my recommendation falls under the "what better option do you have?"
25/03/20 by Lord Zion
Fantastic service always gets my parcels there on time !
I totally recommend parcel monkey to everyone !
25/03/20 by Mr jonathan cook
Excellent service will definitely use again.
25/03/20 by Kaye hill
Quick & good pricing
25/03/20 by Nadia
Poor Service, order cancelled within 20 mins of taking money & no contact details except postal address
25/03/20 by Bill
as usual, great
25/03/20 by Thierry Zeisser
Cant fault Parcel Monkey - sent a few items to USA and the South of France and all delivered promptly and intact - these have mainly been via Hermes who come to my door to collect - the cost has been acceptable - keep up the good work PM
25/03/20 by dave
Thank you for getting back to me with your guess/reason for the extra delivery charge. these are the facts:- Courier quoted approx. $255 to complete the delivery (as paid for upfront), the customs duty charges were $52.00 Not exactly the service we were expecting. Also I was shocked to have an extra charge taken without warning from my credit card, apparently the parcel I sent was 4kgs heavier than I had weighed it to be, using the same scales that had been accurate to the kilo when checking in to Virgin Atlantic in January. On the whole a pretty bad experience, and bag still not delivered........
25/03/20 by parsons
A fantastic service would recommend it to everyone.
25/03/20 by Allan
Excellent service!
25/03/20 by Customer
This is the second package we have sent to our son marooned and isolated in his new flat in Münich, Bavaria. Both were picked up and delivered as promised within the quoted timeframe. Well done DPD and Parcelmonkey. Thanks.
25/03/20 by Michael (Chaceley)
Brilliant fast service
25/03/20 by Mrs betchley
always excellent service
25/03/20 by Neil
Brilliant and straight forward
25/03/20 by Lucy Walker
As always, brilliant service. Many thanks.
25/03/20 by CustomerJeremy Barber
All good,no problems
25/03/20 by DAVE JOJCE
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
