We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,560 reviews.
Turned up when they said they would,polite and friendly delivery driver, all in all very adey good service thank you
22/02/20 by CustomerRobert Morris
Very good service . Tracking was easy. Booking again
22/02/20 by Mark Rowe
I use Parcel Monkey because its quick and easy for a regular delivery I make. Beware though of a couple of points; firstly, if the courier fails to collect or deliver in time for a paid 24hr delivery, youll be in a tennis game! Courier will point to their small print, saying we dont actually GUARANTEE delivery in 24 hrs, speak to Parcel Monkey for a refund, then PM say, read our small print, you need to speak to the courier! I simply dont buy 24 hr delivery these days. I actually find Parcelfarce or DHL are best for that by the way.
As I say, as an easy solution go getting a cheap job, PM is fine, but dont expect anything else!
22/02/20 by Nigel Ramsay
Excellent service.
22/02/20 by .Paul
It was super quick, and no damage on my big and heavy parcel, also cheap, the delivery mán was very nice and friendly. Consequently the best parcel sending as far.
22/02/20 by Customer
Delivery was quicker than expected and the delivery driver was very polite, helpful and pleasant. He brought the very heavy box into the house for me. I loved that we had a one hour time slot for arrival and that within one minute of the beginning of that hour he was at the door. Amazing service.
22/02/20 by Sue Orchard
All went very well.
22/02/20 by Abdul Rana
All good thanks : )
21/02/20 by Neil
Good as always
21/02/20 by David
Good service, reliable,
Easy website to use
21/02/20 by Mr D Cooper
Amazing delivery thank you would recommend 5 stars
21/02/20 by Customer
Really bad service - said they would pick up but did not had to go and deliver to the shops. When calling no one answers and when messaging the handler does not want to help. Stay away.
21/02/20 by Ash uk
Good price.Delivered on time.Fully tracked.Great service thank you Rob
21/02/20 by robin potter
The courier lost my parcel, I have been calling them and they kept telling me that they would call me back, but they did not, I had to call them first. Then they seemed to be fed up with my calls and told me that they cannot find my parcel, they think the driver did not put the label on my parcel or they think the driver put the wrong label and delivered it at the wrong address. I was told there was nothing they could do to help me and asked me to fill a claim form. I am frustrated.
21/02/20 by Customer
Very professional and items was picked up earlier than expected time plus delivered safely.many thanks..
21/02/20 by Customer
Very impressed. Easy to use, good prices and very fast shipping to the USA.
21/02/20 by Shahnaz Motz
The delivery driver said he delivered to somebody elses address I went to that address and there was no parcel went to other neighbours no parcel contacted Courier who work for them and no parcel Courier my parcel still no parcel no response no nothing I do not recommend this
21/02/20 by Kevin Barnes
Parcel monkey
Top company with equally good service
21/02/20 by GBC Europe limited
Excellent service, item got there in one piece, no problems, will use Parcel monkey again, and have recommended to others.
21/02/20 by Devenish Gallery, Enniskillen.
Great price, excellent communication and parcel delivered on the day/time promised.
21/02/20 by Gail
Great prices and easy to use
21/02/20 by Customer
Superb again. Every time I use the service it just works 100%. Easy to use and compare prices.
21/02/20 by Customer
Great Service
21/02/20 by Richard
Very professional
21/02/20 by Mrs Chodosh
Apart from having 2 parcel force people turn up for the same parcel it was delivered to the right address and signed for.very happy with service will use this service again
Thank you
21/02/20 by Barbara
Seamless sending documents from the UK to singapore with Parcel Monkey and DPD. From my village in the UK on Friday morning to Singapore on Monday morning. Great service.
21/02/20 by Jonathan
If I could I would give zero to parcelmonkey! Total scam. Stay away from the awful service they provide. Sent a parcel, paid for insurance and it arrived shattered even though there was a huge "FRAGILE" sign on it. They clearly dropped it from high and they do deny evidence by saying that it did not have enough inner packaging which the daftest excuse they could ever come up with. They respond to emails once a week and never provide any helpful support. There is no phone number to call and I understand why now. Absolutely appalling customer service. So what to say...STAY AWAY!
21/02/20 by Liz
Parcel Monkey is very cheap and easy to use , it has options for your parcel to be collected or you drop it off. Printer or no printer options too.
I have recently sent a large parcel through Parcel Monkey that went via Parcelforce at a fraction of the price paid in the post office. Plus with parcel monkey I could track it and tell my friend when to expect delivery.
21/02/20 by Mrs Carol McCarthy
Although the box arrived undamaged, it was clearly displayed that the contents were "Fragile". Despite this the box must have been dropped from a height (approx. 1.5 - 2m) in a "flat" orientation. The result being that a brand new foam constructed model aircraft has been snapped in half. It will not be able to fly now because it will not be able to return it to a "true" configuration. I had been assured that your company would treat it as displayed! This has not been the case, in this instance. My only regret that it was not insured.
21/02/20 by Robert
Always great service and value
21/02/20 by Customer
I used Parcel Monkey recently to deliver a saddle which I had sold on ebay. It was a very large bulky box, and was delivered safely and quickly, and for a good price. I will definitely be using Parcel Monkey again.
21/02/20 by yvonne gargett
First time user, would definitely use again, quick and simple to use:)
21/02/20 by Vicky
Great service! Easy to use website. Swift Payment. No issues what so ever. Highly recommend Parcel Monkey!
21/02/20 by Jan-Hendrik de Buhr
Thank you , I used your service first time , Fast delivery, good value for money, the parcel came fast and safe
21/02/20 by Julija Grinevica
Use regularly and always pleased
21/02/20 by Harry 1
Excellent rates and fast delivery.
20/02/20 by Mrs Kathryn Dean
I had parcel lost in transit. Ive contacted more than 10 times Parcel Monkey for compensation, anytime they said will contact me via email, but never happened. Ive lost the item, money for delivery, money back to unhappy customer. BEWARE, YOUD NEVER SEE COMPENSATION FROM PARCEL MONKEY. Better pay few quids more and send parcel by serious courier and carrier. Do not use jokers like Parcel Monkey. Thats why theyre called Monkey
20/02/20 by djextreme77
Great prices
20/02/20 by Irfan
I used this service to purchase postage to Australia for a 4kg box, this was weighed by myself on digital postal scales, I purchased and sent the parcel, then out of the blue i got an email telling me that parcel monkey had taken an additional £9 off my card with no prior notice or authorisation, they advised this was because the parcel weighed 7kg, i have no proof that this was for postage and i also know the parcel was not 7 kg almost double what it was originally weighed aIso I did not realise they were able to go ahead and take money off my debit card as and when they pleased, I emailed parcel monkey and still have had no reply 3 days later, I will not be using Parcel monkey again !!!!
20/02/20 by Debbie
Very Good service
20/02/20 by Customer
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