We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,135 reviews.
Great customer service.******
16/06/21 by Customer
Picked up on time and delivered within the stated time scale from the U.K. delivered to Cambodia
16/06/21 by Customer jeff
Very easy to do & cheaper than most others
15/06/21 by Sandra
pick up parcel more then a week ago still not been delivered
15/06/21 by Customer
There is no better way to ship a parcel!!!!!!!!
15/06/21 by Alan
Great service, friendly pick up
15/06/21 by Customer
The item was damaged on transit and lost the chance to refund.
15/06/21 by MR PRAJITH SREEDHAR
good and easy
15/06/21 by Customer
Found me the best price and kept me informed.
15/06/21 by gail gray
No problems, happy to use again
15/06/21 by paul evans
My parcel has not reached the addressee in New Zealand. No delivery card has been left and no one is answering my concern that Ive raised. So frustrating as the contents needed to reach the addresses over a week ago!!!
15/06/21 by Tracey fisher
Terrible company AVOID at all costs. Sent 3 identical parcels all delivered fine, then a few days layer they decided that one of the parcels was 4 times heavier than what it actually was and that they would charge me an extra 25% for no reason. 3 identiocal parcels, yet one cost 25% more becuase they allow their couriers to take the P*** Avoid at all costs, they cant be trusted
15/06/21 by Customer
1 parcel out of 3 was not delivered and was returned back to the sender so I had numerous phone calls and a long time spent trying to find out where the missing parcel. I then had to pay again direct to DPD to arrange for it to be collected and delivered to myself
15/06/21 by Customer
parcel was picked up the following day and delivered the day after, cannot fault the service
15/06/21 by Mr philip jones
Good service, will definitely use again
15/06/21 by Customer
Correctly weighed my parcel yet received an email a week later saying it was double the weight that I put in to which they charged me for it! Won’t ever use them again. Fraudsters.
15/06/21 by customer
It was good that the parcel arrived in Canada and was cheaper that Royal Mail website
15/06/21 by Mr Christopher Whale
The whole process was brilliant and the courier was very pleasant and helpful.
15/06/21 by David Smith
Recommended, good price and good service
15/06/21 by Marcus Doran
Lose parcels take no responsibility Obstructive & unhelpful Only communicate online
15/06/21 by ok
Always quick and efficient with clear instructions and good prices
15/06/21 by E Bland
Highly recommended, because it is my go to website to send a parcel, first of all it is easy comparing all carriers in one page, lower prices than the original carriers websites. never had any issues and, delivery on time
15/06/21 by SM
Quick delivery no hassle
15/06/21 by Rene Aparicio
Didnt collect on day specified. Tried to blame it on there not being anyone present which wasnt true. Didnt notify us parcel had not been collected. No phone number to call to discuss (as per all parcel companies these days). Had to use online chat and the person answering didnt understand me. Couldnt give me a specific collection and delivery date- he literally said "next week sometime" Arranged second collection which wasnt met. Was told on their website not to get in touch with the delivery co directly (Parcelforce) but this was the only ay we could get a response so thats what we did. We now have a third date which Im hoping will be met, but not sure as communication from Parcel Monkey is very poor. Wont use again.
15/06/21 by Customer
Everything went really well until my parcel got stuck in the Spanish delivery company. Everything was sorted really quickly by Parcel Monkey, excellent. And Thank you.
15/06/21 by Georgina Ibata
Terrific service… I’ve always used them and never had a problem
15/06/21 by Simon Alexander
Overall very good. Very easy to use webpage/booking page, easy, simple and straightforward. Lots of good flexibility it collection and delivery. A morning or afternoon specification would be good but then you can’t have everything given the price. I was unable to track my package so maybe the time was specified.
My item arrived with slight damage but then it wasn’t particularly well wrapped for transit. I would definitely use them again. Service and price -excellent
15/06/21 by Ms Kim Farthing
Parcel not received No update on site since 6th june
15/06/21 by Anne Smithson
This seems an efficient method of sending a parcel in a short time scale.
15/06/21 by Georgina
No real feedback from a shipment to Nigeria. Not the first time I have had to cause them and it’s always someone elses fault…….
15/06/21 by John Gilbertson
Excellent service always use when sending my daughter and grandson parcels and best value also defo recommend always tell freinds to use them ????
15/06/21 by elaine maisey
Great service from start to finish. Will be using them again
15/06/21 by Jeremy Sandford
Thanks for the great service as always.
15/06/21 by Tristan Bryant
Easy to use, good prices, collected on time. Used the chat option for advice which was really helpful
15/06/21 by Karen Colder
Very good value and easy to use
15/06/21 by Jamie O'Mahony
I’d not heard of Parcel Monkey before, but so glad I found it! I was returning an order to China.
The cost was going to be more than £70 at the Post Office. Luckily the member of staff recommended Parcel Monkey - so glad she did, as it saved me more than 50% compared to using EXACTLY THE SAME service at the Post Office.
I’ll definitely use the service again - thank you!
15/06/21 by Michael Tatterton
Shocking parcelforce have made a complete mess of our delivery and your doing nothing about it and expecting us to pay more money to have our own property returned, to be honest what is the point of a service that does pretty much nothing for you, happy to take your money, but not to sort out issues.
15/06/21 by Customer
Worked well and I’m pretty sure I saved money.
15/06/21 by Customer
Great service
15/06/21 by Jodi
Very easy to use, chose my own day for items to be collected, the items were returned very safely which ment my refund got returned quick aswell. I was very happy to use parcel monkey and without a doubt I would I would them again 100% guaranteed I would.
15/06/21 by Amanda Bolton
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