We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,765 reviews.
No comment left by this customer.
23/04/12
very happy with the service
23/04/12
Brilliant service, the customer was delighted at the quick service, have used you before and will definately use you again
23/04/12
Fantastic!!
Collected and delivered on time
23/04/12
No comment left by this customer.
23/04/12
No comment left by this customer.
23/04/12
delivered as promised
23/04/12
No comment left by this customer.
23/04/12
Nothing to improve, another good easy swift transaction, thanks
23/04/12
No comment left by this customer.
23/04/12
Collection was two days late. Irate customer - thank you.
23/04/12
brilliant service . couldnt fault it will always use again . well done
23/04/12
Very poor service. We wrote a letter to head office, and had no response. We are now awaiting an e-mail reply via e-mail
23/04/12
No comment left by this customer.
23/04/12
Package collected when i was out, i left a note with parcel location but driver never left confirmation, Anxious until delivered
23/04/12
Worked well for me.
23/04/12
fantastic service will definately use monkey again have passed yoyr recomendation
23/04/12
No comment left by this customer.
23/04/12
the parcel was left at the local hair dresser and no card was left for the intended recipient thus them sending me several e mails
23/04/12
Our Response: The courier concerned should have left a card to explain their actions. We are sorry about that and will speak with them.
Good, no problems :-)
23/04/12
very good, but better if is possible to pay by PAYPAL.
23/04/12
Thanks for a great service
23/04/12
Always excellent service and prices. That's why I always use you
23/04/12
No comment left by this customer.
23/04/12
A great service. Always had a trouble-free experience every time I've used Parcel Monkey.
23/04/12
told driver it was fragile but he still threw on lorry upside down item arrive damaged
23/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
My parcel was not collected. I have rebooked and have this one chance to getthe item to the customer before I lose the order.
23/04/12
good service - no apparent problems
23/04/12
No comment left by this customer.
23/04/12
a very good service
23/04/12
Avtual price worked out more than what I was led to believe it would be?
23/04/12
Our Response: Our quoted prices cover the majority of orders. When postcodes etc that may be in what the couriers class as remote areas are taken into account this could raise the final price paid. Also vat needs to be taken into account for all domestic and European bookings.
reliable and good as ever,thanks!
23/04/12
No comment left by this customer.
23/04/12
No comment left by this customer.
23/04/12
great job as always thank you
23/04/12
No comment left by this customer.
23/04/12
maybe pickup times could be used i.e between 9-1, 1-4, 4-6 etc
23/04/12
This is a good idea but we can only offer our customers what the couriers themselves can manage currently.
Excellent, easy, fast - no problems at all, would deifinately use again
23/04/12
Thanks
23/04/12
service as described
23/04/12
