We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
I arranged collection for Tuesday 27th March with guaranteed next day delivery on 28th March. My parcel wasn't delivered until 30th March
31/03/12
Our Response: On behalf of the courier concerned please accept our apologies and contact our support team for a refund.
No comment left by this customer.
31/03/12
First time you've let us down. You didn't turn up for the collection. But thanks for the automatic rebooking.
31/03/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Once again, great prices, easy to use web-site and faultless collection/delivery. Top notch thanks. A+++
31/03/12
No comment left by this customer.
31/03/12
No comment left by this customer.
31/03/12
really happy will keep using
31/03/12
o.k until prices went up. still us accationally but not as often/
31/03/12
No comment left by this customer.
31/03/12
No comment left by this customer.
31/03/12
i was very disapointed not picked up on time a day late and no call to say we cant make it dont think i will use again .
31/03/12
No comment left by this customer.
31/03/12
No comment left by this customer.
31/03/12
No comment left by this customer.
31/03/12
Efficient and speedy as always - many thanks.
31/03/12
Easy to use, best price I found. Everything went according to plan, so I can suggest no improvements!
31/03/12
I was very impressed with every aspect of the job.It was fast and very easy to use.I also liked the way the tracking was done.would use agai
31/03/12
Service is excellent, it's as simple as that!
31/03/12
No comment left by this customer.
31/03/12
Happy with service Only comment would have proffered smaller window of collection time. Required folks to wait in all day
31/03/12
Just as soon as our courier partners can offer this we will provide it to our customers.
Real deal. Great service and value for money.
31/03/12
as always, very good service
31/03/12
1st time I have used PM. Easy to arrange with everything going quikly & smoothly. Will use again.
31/03/12
Thank you for making your first order with us.
great service again
30/03/12
No comment left by this customer.
30/03/12
No comment left by this customer.
30/03/12
first class very smooth
30/03/12
No comment left by this customer.
30/03/12
i thought the service was great
30/03/12
Booked, but Courier did not get the right authorisation, twice, took three attempts to get parcel collected
30/03/12
this has not been picked up yet. please call me asap. 07795541459
30/03/12
No comment left by this customer.
30/03/12
Parcel Monkey website was easy to navigate but City Link's tracking of the parcel was useless.
30/03/12
No comment left by this customer.
30/03/12
No comment left by this customer.
30/03/12
No complaints at all. I don't know how you manage to do it!
30/03/12
5* service, can't fault anything about the service
30/03/12
Price increase hideous on the Citybag packs so queuing at the P.O. again :-( otherwise, Citylink driver Mark is a credit to the Company
30/03/12
The recent increase is due to City Link raising their prices for the first time in 3 years and is not something we have control over.
Outstanding service. Collected within hours of order. Not possible to improve on it. Much thanks.
30/03/12
No comment left by this customer.
30/03/12
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