We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,907 reviews.
my goods have arrived damaged and i have contacted you and you passed to Courier who now say responsibility is with you!!!
11/04/12
Our Response: You are our customer so all claims will be handled by us. Please contact our support team if you need help making a claim.
over all great service. But it woul
11/04/12
Excellent service as usual
11/04/12
fast efficient service for pick up
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
Hi i am very disapointed with Courier as they still have not collected this parcel despite rebooking it with them it has now been 6 days
11/04/12
Maybe cut a deal so I can get nectar points
11/04/12
We have thought about this so watch this space.
I'm shocked. Price increases are one thing. 400% is another. Isle of Wight is in the UK, why is it four times the price?
11/04/12
Our Response: The surcharges for different parts of the UK are created by the couriers themselves. We don't mark the price up ourselves because of this.
Efficient, Cheap and Reliable, Will always use again!
11/04/12
it would help if when booking in a parcel after filling out the address we could then add it to the address book easily with a button.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
The parcel was deliverted 5 Apr-checked with receiver but this has NOT been updated on 'My Account' Why?
11/04/12
Our Response: Our tracking works based on information provided by the courier. I am sorry but in this case they have not updated their information.
Excellent service as usual
11/04/12
Hi I booked parcel with you,received collection instructions for 4th,but was not collected untill 5th,so it did not arrive till 10th
11/04/12
You failed to collect a parcel, i re arranged and you failed to collect again, i have waited in 3 days now for the collection
11/04/12
No comment left by this customer.
11/04/12
Still not collected
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
Despite being on Courier's unisureable list, parcelmonkey insisted on my covering the mirror I sent. Mirror was broken in transit.
11/04/12
Our Response: We don't advise sending mirrors and would not tell you to cover it.
you have lost my parcel
11/04/12
No comment left by this customer.
11/04/12
It was extremely poor.
11/04/12
No comment left by this customer.
11/04/12
On this delivery the item was delivered in a satisfactory time frame, and without issue. thanks
11/04/12
Great service and great value! So glad I found you!
11/04/12
Good service. Thanks. Your prices are creeping up though. (InTouch17)
11/04/12
Thank you. Our prices will only rise if the couriers themselves raise their costs.
No comment left by this customer.
11/04/12
Exellent Service
11/04/12
Time slots would help a lot.
11/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
Courier DIDNT PICK UP ON DAY AND I DIDNT GET WHAT I PAID FOR ,NEXT DAY DELIVERY. VERY DISAPPOINTED
11/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Booked a collection with Courier. Wasn't collected. No way to contact you to find out reasons or sort a solution.
11/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection. Our support team are on hand via our messaging service should you need information on your item.
Parcel was not collected. I was not informed. On checking with Courier the collection was cancelled by depot for no apparent reason !!!
11/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the cancellation of this order.
No comment left by this customer.
11/04/12
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