We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,431 reviews.
Never collected on the arranged day and was never told why, I had to phone to reschedule, this is the 3rd time this has happend
18/04/12
Fast reliable service with good communication
18/04/12
Easy process to book a collection and delivered on time as stated.
18/04/12
driver did not show up on arranged day (17th) have had to re arrange for today and take another day off work
18/04/12
sorry, clicked on wrong button, should have been very good. Thank you.
18/04/12
Our Response: No problem and thanks for your International order.
No comment left by this customer.
18/04/12
collection was not on the day that was said .i had to give my customer a full refund which i was not happy about.
18/04/12
It was the first time we used parcel monkey, what an excellent and fast service, the recipient emailed me to say thanks parcel delivered A1.
18/04/12
Thank you for making your first order with us.
Top notch service - if it ain't broke, don't fix it :)
18/04/12
Excellent service ,very easy to track parcel
18/04/12
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Confirmed nature of parcel OK with Help Team. Very helpful, good price and great service.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
unable to track delivery with city link. Had to phone delivery address to make sure they had received it.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
Excellent all round service but would like to pay by palpal
17/04/12
I find it was a very useful & cost effective service for me but it was not the next day it was 2days delivery. collected on Wednesday -Fri
17/04/12
A very good service
17/04/12
Very good service as always. Thanks
17/04/12
Parcel picked up at workplace as arranged and arrived at delivery address the next day
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
consistent with fair pricing will use again
17/04/12
No comment left by this customer.
17/04/12
spot on thanks
17/04/12
Collection as notified and all delivered next day. Only slight problem was that my mobile number was put as contact number for all parcels.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
Excellent as always !!
17/04/12
As always, a great service from both PM & courier.
17/04/12
Our Response: Thanks very much and I guess you really wanted to give us a few more stars!!
The driver did not turn up to collect the parcel after sitting in all day waiting for them
17/04/12
Our Response: This one shows being booked on the 10th of April, collected on the 11th and delivered on the 12th.
Just so easy - I cannot think of any criticism and am recommending you everywhere!!
17/04/12
Thank you very much for the recommendations.
No comment left by this customer.
17/04/12
Went ok but city link are muppets and lie all the time and make up rubbish to cover for their incompetent drivers.
17/04/12
No comment left by this customer.
17/04/12
Faultless service, highly recommended. A1++++++++++++++++
17/04/12
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