We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
Not only do you provide a good service but your drivers are always so pleasant!
05/04/12
They are not our drivers but we will pass your thanks on to City Link.
Fast efficient and pick up on time
05/04/12
perfect thanks will use you again :)
05/04/12
For the price the service was very good. Having the parcel collected and being able to track its progress was very satisfying.
05/04/12
No comment left by this customer.
05/04/12
parcel damged
05/04/12
Our Response: Sorry to read that your item is damaged. Please contact our support team who will help you make a claim.
Asked for before 9 deliver arrived 11.30 instructed it was fragile arrive all broken and lost us the chance of a £400,000 contract
05/04/12
Our Response: If you wanted pre 9am delivery then you should have ordered that and not pre 12. Also cakes should not be sent through a courier network as the risk of damage to such a fragile item is high.
Excellent
05/04/12
No comment left by this customer.
05/04/12
No problems very good service I would use you again.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
100% satisfactory, as always. many thanks
05/04/12
Easy website to use although would like to pay via paypal (as you used to do)
05/04/12
The most competitive price I could find, and a clear user-friendly website (which I have now bookmarked)-thanks!
05/04/12
Fantastic Service as ever, pity prices have increased so much but always deliver as promised. Many Thanks
05/04/12
Sorry about the price rise but City Link have raised their costs recently for the first time in 3 years.
I have been very impressed with the service. 10 stars!
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
as always, excellent service, love having the same delivery driver collect as he is always so helpful and efficient :)
05/04/12
We encourage all our regular customers to get to know their drivers as they are helpful and will try and fit in times that suit you when possible
No comment left by this customer.
05/04/12
Not knowing collection time mean't staying in house all day until early evening, but understand the problem
05/04/12
Thank you for understanding.
hoping we can keep the prices below the RM nazis. Thank you
05/04/12
good
05/04/12
Parcel pick up great, delivered quick and in good condition. One can ask for no more.
05/04/12
I have paid insurance on numerous occassions marked accordion You collected the money and refused any claim
05/04/12
Our Response: The only item you have sent this year was delivered the next day on March 30th. Have you made a claim against this as we have no record of it?
No comment left by this customer.
05/04/12
very good service.....
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
No comment left by this customer.
05/04/12
Easy and professional service
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
excellent service once again. will continue to use
04/04/12
Brilliant service
04/04/12
No comment left by this customer.
04/04/12
No comment left by this customer.
04/04/12
Once again,an excellent reliable service at a good price.Thank you!
04/04/12
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