We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,494 reviews.
parcel was damaged, with part of the contents sticking out! contents suffered paint damage due to poor handling
19/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
19/04/12
Parcel should have been picked up Friday 13th (ominous) Not collected until the following Tuesday at 16:30 hrs.after phoning early each day
19/04/12
Great
19/04/12
Ware to start 4days late no one rang me back, have nine unhappy customers
19/04/12
No comment left by this customer.
19/04/12
Very easy to use and I got a fantastic price - fantastic!!
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Quick & easy to book online, polite driver, good price, overall very pleased
19/04/12
you did very well but on smaler items it works out better to send other ways also i would like beter multy deals
19/04/12
BRILLIANT SERVICE ~ AS ALWAYS ~ VERY PROFESSIONAL NEXT DAY SERVICE. MANY MANY THANKS x
19/04/12
thanks again. excellent service.
19/04/12
should send drivers mate.thanks
19/04/12
Service is still very good, but the price is going up which makes it less so.
19/04/12
Our Response: Sorry but City Link have recently raised their costs for the first time in 3 years.
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
parcel never collected
19/04/12
Good as always
19/04/12
No comment left by this customer.
19/04/12
fast delivery, fantastic
19/04/12
brilliant service
19/04/12
Collected on time and delivered on time - what more do you want
19/04/12
No comment left by this customer.
19/04/12
Very easy instructions and good value service!!
19/04/12
No comment left by this customer.
19/04/12
it would help if you took pay pal
19/04/12
No comment left by this customer.
19/04/12
Usual efficient service, easy to use will be using again.
19/04/12
The collection was on day requested and packages where delivered the following day as expected.
19/04/12
Very impressed as a first time user. Am or Pm collection notification would be great advantage?
19/04/12
We were told that the parcel would be picked up on Friday but no one turned up and we weren't informed that it would be delayed till monday
19/04/12
excellant
19/04/12
price delivery exceptional will be using you again already recomended you to someone else
19/04/12
Thank you and it's great news that you will be recommending us.
The site is very easy to use. However, the prices are not so competitive at the moment.
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Excellent service will use again
19/04/12
No comment left by this customer.
19/04/12
The length of time it takes you to get answers from couriers (when a parcel hasn't been delivered or the tracking updated). Crazy
19/04/12
