We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,907 reviews.
A time given for collection would be useful
12/04/12
Our Response: Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
12/04/12
No comment left by this customer.
11/04/12
parcel took a few working days to turn up and with damaged corners according to receiver
11/04/12
Having arranged for pick up of a parcel the following day, it didn't happen. What a waste of a day!!
11/04/12
service was good but driver was grumpy
11/04/12
Parcel Monkey provide an excellent service at very good rates. Highly recommended.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
really good smooth easy affordable service A+++++
11/04/12
Very good service. Picked up on correct day however would have been good to know if pick up was to be am or pm.
11/04/12
No problems at all. First class service
11/04/12
A service which was fast, efficient and good value for the money. Well done parcel monkey for sending our Neet Solution Planters.
11/04/12
Swift pick up, kept informed, delivered as promised.
11/04/12
Sorry, I clicked the wrong option! I was very pleased - excellent service. Many thanks
11/04/12
Our Response: No problem and thanks for the kind words.
No comment left by this customer.
11/04/12
Great service
11/04/12
A low cost first class service from start to finish, spot on from City Link themselves. Now used on several occasions and will use again.
11/04/12
No comment left by this customer.
11/04/12
Quick, reliable, excellent value for money, easy to book and organise
11/04/12
would have been nice to get a reminder about the bank holiday when i arranged collection for the Thursday b4 easter,
11/04/12
another sucess. wish i d used yhis site sooner
11/04/12
Great Service
11/04/12
Driver failed to collect on appointed day. No contact to explain why.
11/04/12
No comment left by this customer.
11/04/12
BRILLIANT COMPANY TO DEAL WITH VERY GOOD DELIVERY SERVICE BETTER THAN THE ROYAL MAIL SHALL BE USING AGAIN NO PROBLEM
11/04/12
Tried to collect on a Saturday, parcel arrived Friday in depot. Was told I had "no chance". website said collection was possible.
11/04/12
VERY GOOD SERVICE
11/04/12
No comment left by this customer.
11/04/12
The parcel was picked up on time and dropped off the next working day, second time I've used you and both have been perfect, thanks!
11/04/12
i am still waiting for my parcel to be picked up. its now 6.30 pm
11/04/12
Our Response: The review should be in relation to your recent booking with us which has been delivered.
night freight never collected???? now i need to explain to my buyers why the items wont be there , very poor
11/04/12
Prices are too high for low weight items. You should deliver 'Next Day' delivery items on Saturdays NOT just weekdays - delivery is too slow
11/04/12
Saturday deliveries are a non standard service across the whole industry but can be booked with us for an additional charge.
I'm very happy with the service and the very fast delivery. It's just great!!!Perfect!!!!
11/04/12
The driver went to the wrong address to collect the parcel and would try again later. Collected on Tuesday making the delivery late.
11/04/12
Items delivered next day many thanks
11/04/12
Night Freight offered a very poor service, was meant to collect on Friday and collected the following Wednesday. Will not use again
11/04/12
No comment left by this customer.
11/04/12
No comment left by this customer.
11/04/12
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