We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,326 reviews.
Helped find best price for my parcel.
13/12/21 by Connie
I sent a parcel from the UK to my friend in the USA with Parcel Monkey. The customs form/item inventory bit was a little intimidating, but the site and service was easy to use and reasonably priced.
13/12/21 by Eddie
After a disastrous experience with Hermes not arriving to collect the parcel the withholding my money, I tried parcel monkey. Parcel Force express came up as best value although I had to find a way to drop off the parcel at a shop 6 miles away as there were no collection options. Price was good & parcel arrived safely & quickly.
13/12/21 by LD
First time I booked through Parcel Monkey I used Parcel Force and I had problems with my parcels not getting collected or delivered on the specified day.
Since then I have always used DPD next day service and it is brilliant. They do exactly what they say they will do, I get a two hour timeslot for collection and I get notified when my parcels will be delivered to my clients.
Would definitely recommend using DPD and Parcel Monkey just makes it so easy to send parcels
13/12/21 by Mrs Michelle McArthur
Brilliant service! Collection time-slot advised and collected on time. Delivered, as promised to customer. Easy system to use. 5* service at a very competitive price. Well done Parcel Monkey!
13/12/21 by jacquie
Really good, parcel collected when due and delivered on time and the price for the first class service was a really good as well/
13/12/21 by Mrs Faye Anderson
Always great
13/12/21 by Sian Dodds
Excellent service through Parcel Monkey. Easy to print label and drop off the package. Delivery to the USA took just a couple of days. My only concern was that the only "provider" given by Parcel Monkey was DPD, so hopefully there is there was no favouritism.
13/12/21 by Mark
Good for finding the cheapest courier for a parcel. Very helpful when selling on eBay.
13/12/21 by Mark W
I have to say that I thought Parcel Monkey had turned a corner and were providing a good and clear service. Alas...my current experience cannot substantiate that. I understand that the new customs policies that are now in place can be challenging...however...that doesnt excuse indifference. I have been trying to track a parcel since the 4th December...I ask for assistance only to be told that they cannot assist. I have been told I have to find out waht has happened despite their page telling us all NOT to get in touch with the courier provided. When I asked how i did tha above all correspondence suddenly stopped. I am very very disappointed.
13/12/21 by Ivor Sexton
Easy to order and parcel delivery went smoothly through dhl.
13/12/21 by Hilary Evans
I have been monitoring my parcel sent to Hong Kong on 5th December. it has been in transit (aeroplane ) since 7th. Today the 13th and still in flight. My granddaughter will be so disappointed if she does not receive her heist mad parcel.
13/12/21 by Customer
Brilliant!!!
13/12/21 by Customer
great product and competitive rates
13/12/21 by Customer
Terrible customer service. Parcel lost and no advice on how to claim on the insurance policy
12/12/21 by Adrian Fortescue
Great service at great prices.
12/12/21 by Customer
Excellent service
12/12/21 by Raja
Getting my parcel to the courier was the easy part after 6 days its still stuck in transit and hasnt even reached the country supposed to be going
12/12/21 by Alison T
Excellent once again. Wouldn’t use anyone else
12/12/21 by Customer
Always provide excellent value ad service.
12/12/21 by Rachel Harris.
First time I tried parcel monkey UK and got good feedback from the reciprocate fast prompt collection and spot on delivery service.
12/12/21 by Alan Simpson
Did what you said you would do! Can’t ask for anything else.
12/12/21 by Customer
Excellent service
Easy to follow instructions on the web site
12/12/21 by Customer
Great service
12/12/21 by Ann Jones
Excellent service as always.
12/12/21 by YD
Great method of getting various quotes and sending packages.
12/12/21 by Ferg
Lovely lady picked up my parcel this end and was delivered safely with no problems about 5 days later will definitely use you again
12/12/21 by Alison Taylor
Easy ordering process, speedy shipment. Would use again!
12/12/21 by Simon D.
Overall good value for money
12/12/21 by Yavuz
Excellent job
Picked up and delivered 4 days later on time
I always use them
Good prices and good service
12/12/21 by Stephen Luke
Great service and great price
12/12/21 by Karen
Very happy with your guidance. Less happy with delivery company at the other end
12/12/21 by Customer
A bit tricky to navigate online, but service was great & parcel arrived much faster than I expected in good condition.
Just wish it was easier for us older folk. Too complicated.
12/12/21 by Gillian Burrows
Easy quick and cheaper
12/12/21 by Lesley Blower
Easy to navigate website, sets out multiple options in a way that is easy to see the terms and conditions of each and easy to compare and choose the best option. Print labels at home, or not, collect from home or drop off somewhere. Even Parcelforce options with no need to stand at the post office completing forms. Love it.
12/12/21 by Louise A.
Item was picked up on time with no problems.
12/12/21 by Customer
Customer service was fantastic and the parcel arrived in Hong Kong quicker than any other parcel I have sent, will definitely use Parcel Monkey again, thank you!
12/12/21 by Deborah Ponnaz
I sent Christmas presents off to China back in September. They still havent arrived and Ive had no response to my emails. Relatives that sent via royal mail just weeks ago have already had their parcels received. Never again.
12/12/21 by Nikki Annison
So fast, very reliable and sooooo much cheaper than the Dubai DHL or Aramex desks.
Thankyou!
12/12/21 by Jessica
Great job!!!
Thanks
12/12/21 by Dmitrijs
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