We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,730 reviews.
No comment left by this customer.
03/05/12
Goods damaged beyond repair. Disgraceful service.
03/05/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
03/05/12
Great service, friendly driver, easy and quick to use, thankyou!!
03/05/12
Excellent, paper work was a bit of a pain and also having to put a mobile number when i don`t have one.
03/05/12
Top notch
03/05/12
FANTASTIC. EASY TO USE WEBSITE. YOUVE GOT IT BOXED OFF 100% KEEP UP THE GOOD WORK
03/05/12
the number for neightfrieght does not work. i tried ringing it 4 days on the run, from 2 different fones and it kept hanging itself up!!!
03/05/12
No comment left by this customer.
03/05/12
An excellent job once more,will be keeping my logistics with Parcel Monkey for the forseeable future.
03/05/12
Brilliant news and we are glad you are very happy.
No comment left by this customer.
03/05/12
Courier arrived early so I didn't have to wait in all day. Time slot given would be helpful.
03/05/12
Brilliant service with absolutely no probs. Will use again. Thank you.
03/05/12
No comment left by this customer.
03/05/12
Thank you for providing a good service.
03/05/12
Thank you.
No comment left by this customer.
03/05/12
good
03/05/12
No comment left by this customer.
03/05/12
Your quotation procedure is misleading.You quote one price and charge another.BAD PRACTICE.Want to discuss? 01803 428206
03/05/12
Our Response: We quote prices based on the size and weight entered. Once precise details such as postcodes are taken into account and then vat is added where necessary the price can change. This is not misleading and everything is clearly displayed when you are ready to pay.
much better value than my usual carrier
03/05/12
No comment left by this customer.
03/05/12
The parcel was collected on day requested and delivered as expected.
03/05/12
Excellent service. Collected goods early the next day
03/05/12
super delivery company
03/05/12
Failed to show up for collection, rebooked that evening for next day collection which was carried out.
03/05/12
Very prompt and early collection, despite late order. Receiving party very happy with delivery time. Thanks.
03/05/12
Thanks very much.
ParcelForce driver did not accept ParcelMonkey labels. We had to pay extra for PF sourced labels and this caused delays. Substandard
03/05/12
Our Response: That is not correct. ParcelForce should always bring their own labels as the ones we provide are just a guide to avoid confusion. No extra money is ever required.
Tank u friends, great service to me!!
03/05/12
No comment left by this customer.
02/05/12
No comment left by this customer.
02/05/12
No problems - collection when arranged.
02/05/12
Great service as at a great price!
02/05/12
Helpful driver even though printer had run out! Will definitely use again!
02/05/12
perfect thanks
02/05/12
Very accurate delivery,very happy with your service
02/05/12
Well They never turned up all day to another courier, is anyone going to turn up tomorrow 02 May or not? Would be nice to know cheers
02/05/12
Fabulous all round...thankyou! X
02/05/12
No comment left by this customer.
02/05/12
Picked up my parcel on time as arranged, parcel delivered to Holland with no problems. I will definitely use again,great service
02/05/12
Quick and usefull
02/05/12
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