We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,515 reviews.
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Excellent service - quick & easy - the person who received the delivery was delighted too!
08/05/12
very good, picked up efficiently, will deal with parcel monkey again
08/05/12
No comment left by this customer.
08/05/12
If there is a problem with collection a note should be left to contact parcel monkey not city link as they are unhelpful and don't want to
08/05/12
No comment left by this customer.
08/05/12
Did what it said on the tin. Poor attitude from courier driver, tracking worse than useless
08/05/12
Our Response: The courier concerned is working on their technology and should see many improvements as the year moves on.
Courier did not collect on the day and didn't contact us. The parcel was collected at 18:00 the next day. Poor communication
08/05/12
excellent value, extremely efficient and straightforward transaction
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Very impressed, good & prompt service, only thing I can recommend to improve is be nice if lower price.
08/05/12
A very easy and convenient way to have my larger items delivered and very competative rates, will use again and recommend.
08/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Excellent Service
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
A telephone number for the occassional problem would be helpful
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
on time
08/05/12
Parcel was picked up 1 day later than planned. This wasted collection and delivery persons time, as 2 days holiday from work was used each.
08/05/12
a service where the collection time bracket could be chosen, i.e. 8am-1pm, 1pm - 6pm, etc., would be really really useful!
08/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
Very happy with the service, new user, everything went to plan, would definitely use again. Many thanks
08/05/12
Thank you for making your first order with us.
No comment left by this customer.
08/05/12
Parcel was late collected by 3 days and was virtually impossible to get anyone on phone but it did arrive fine once collected.
08/05/12
Great service easy to keep track of my parcel and a bargain price.
08/05/12
having a time window of a couple of hours or even am or pm pick up would be very helpful, but overall fantastic service. Thank you!
08/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
Great service as usual
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
easy to use, good value.
08/05/12
Brill service and brill price 5*
08/05/12
Great service and very easy to use. No hidden clauses or payments and exceptional value for money
08/05/12
No comment left by this customer.
08/05/12
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