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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,723 reviews.
No comment left by this customer.
30/04/12
For the second time in a row you have 'delivered' a terrible service. Why offer a door to door 24hr service if you cant provide it?
30/04/12
Our Response: We can and do provide it in over 96% of orders. Sometimes things go wrong though that are out of our control and we are very sorry about that.
No comment left by this customer.
30/04/12
I akways
30/04/12
Nothing more to add. The parcel was picked up early afternoon so I did not have to wait all day & it was delivered the very next day. Great.
30/04/12
No comment left by this customer.
30/04/12
fantastic service yet again many thanks
30/04/12
No comment left by this customer.
30/04/12
promt and a very easy to use.
30/04/12
Parcel was delayed an extra day - the receiving party actually had to drive to meet the delivery agent who was very rude. Shameful service!
30/04/12
Parcel monkey service was fine but parcelforce was unreliable -took 6 days to arrive (should have been 48hours).
30/04/12
Failed collection. In the shop all day. No call card or anything.
30/04/12
all ok.
30/04/12
I arrange for collection on a specified date several days in advance, however the item was not collected on the date and I was not informed
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
Couldn't find address then didn't use the mobile no I gave, took 7 days to deliver. Lots of hassel and no aplology. Very embarrasing!!!
30/04/12
No comment left by this customer.
30/04/12
A++++++
30/04/12
Very good service
30/04/12
labels take a little too long to appear. the recap of orders is good. prices are good
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
Excellent as always!!
30/04/12
perfect service & was happy from start to finish , many thanks & will 100% use again
30/04/12
Our Response: So it should have been 5 stars then....lol
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
Have struggled with my larger parcels with Hermes for a while and am surprised to find you are as cheap and deliver quicker with less fuss.
30/04/12
Very good service, next day delivery & easy to track online. Would use again.
30/04/12
1st time ive used your company , cant fault anything , and will defo recommend and use again thanks for a great service
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
parcel was not delivered even though the recepient gave instuctions. customer is now charging us £700+vat labour charges on lost work
30/04/12
Quite reliable and trustful services, just wish sometimes to have really more attention to fragile items.
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
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