We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,769 reviews.
Excellent fast service arrived as booked
28/05/12
quick reliable service and decent price,
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Parcels were delivered in 48 hours, despite the claimed 24 hours service
28/05/12
Our Response: Next day works for over 96% of cases. Guaranteed next day is available to book if you wish.
first time i have used this service and found it excellent,i am going to use again,thanks.
28/05/12
Thank's very much for making your first booking with us.
My parcel was over 24 hours late being picked up. This meant that I had to be at home 2 days. This is not the fist time this has happened.
28/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Very pleased you are doing business with ParcelForce - our local driver is fantastic!
28/05/12
We always advise our customers to get to know their local driver as they will often work around your needs.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
all fine but it will be very helpful to know colection time not exact but around apart of that very happy with the service
28/05/12
Our Response: We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
This is the best ever parcel company,prices are cheap and service is great 5 **************************
28/05/12
Music to our ears!!
very good service very happy will deffinatly use again
28/05/12
GOOD AND GETTING SO MUCH BETTER NOW USING PARCELFORCES GREAT SERVICE THANK YOU
28/05/12
Thank's and we will pass on your praise to ParcelForce.
No comment left by this customer.
28/05/12
collected promptly and delivered on time......... ideal
28/05/12
I was very happy with the service i got from parcel monkey.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Could you possibly tell citylink to inform customers when they are not going to collect a parcel, van brokedown apparently!
28/05/12
Sorry and we agree with you. Rest assured we will pass on your comment to them.
No comment left by this customer.
28/05/12
The service of this site was great
28/05/12
No comment left by this customer.
28/05/12
Great as always
28/05/12
easy to book parcels
28/05/12
No comment left by this customer.
28/05/12
great.
28/05/12
No comment left by this customer.
28/05/12
package picked up on time and delivered on time. excellent service. will definitely use again! Oh and like the price!
28/05/12
Parcel is missing, was signed for but people not in, courriers not bothered and cut me off the phone.......
28/05/12
Our Response: The item was signed for at 09:39 by "Hunt" Please contact our support team who will provide proof of delivery for you.
No comment left by this customer.
28/05/12
Excellent service, thanks!!
28/05/12
No comment left by this customer.
28/05/12
