We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,515 reviews.
Parcel was never collected when you said it would. Had to rebook as it was cancelled as driver said goods not ready which us not true.
08/05/12
I have to say your website is misleading, totally unflexible timescales, and not very happy customers.
08/05/12
A rough idea of time of collection i.e. morning or afternoon, would be useful, but apart from that a great serice, thank you
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Ive been useing Hermes for heavy/large ebay sales, in future I will more likely use yourselves as youre a more buisness like outfit!!
08/05/12
Best service and price I've had will be using your service in the future thank you
08/05/12
Once again a prompt and satisfactory service.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
I paid for a 24 hour service - yet waited three days for collection due to my collection being cancelled each day
08/05/12
Your amazing, BAZINGA!!
08/05/12
Highly recommended , sent a few parcels now & no problems at all . Thankyou
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
First time I used Parcel Monkey; a faultless service - I'll definitely use again!
08/05/12
Would like some time-frame of collections. Even AM or PM would help as I waited in all day for collection.
08/05/12
nice one - got it right as you delivered me 200 bulbs with no breakages at all
08/05/12
very good service
08/05/12
No comment left by this customer.
08/05/12
Excellent!
08/05/12
completely satisfactory service...couldn't ask for better service than this...!
08/05/12
Excellent
08/05/12
No comment left by this customer.
08/05/12
1st time user 100% happy will defo use service again x
08/05/12
Everything went smoothly. ParcelForce seem much better than CityLink...
08/05/12
Fantastic, collected on time and delivered without any problems. Definitely hope to use again :-)
08/05/12
No comment left by this customer.
08/05/12
Could not be better
08/05/12
prompt collection and delivery
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
I was very impressed with your service.The parcel was collected early the following day & delivered early the next working day.Many thanks
08/05/12
No comment left by this customer.
08/05/12
very easy to arrange, competitive pricing and no fuss, very pleased!
08/05/12
Excellent Service - Quick - and Excellent value for money
08/05/12
as a business, we'd like a more precise ETA for the collection of parcels as we like to close at 5pm and be gone by 5.30.
08/05/12
No comment left by this customer.
08/05/12
never used before but would give it another try. Parcel collected when stated, but delay in getting to customer.
08/05/12
No comment left by this customer.
08/05/12
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