We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,769 reviews.
Delivery date was changed without informing me, telephone staff very unhelpful but this is all Courier, not parcel monkey.
23/05/12
Very please with the service. Good price, very reliable and could track my parcel's progress whilst in the system. Happy customer. :-)
23/05/12
Fantastic!!
Exellent - You couldn't have done better!
23/05/12
no problems .picked up on day specified. delivered next day.
23/05/12
No comment left by this customer.
23/05/12
It was collected on 17th for 24hr delivery but not loaded to deliver until 20.47 on the 18th - finally delivered 22nd - it was very fragile
23/05/12
Very good
23/05/12
I booked a pick up, no one showed up. It turned out they never gave my order to the driver!
23/05/12
On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
23/05/12
postcode was wrong but city link gave fantastic customer support and got it there on time
23/05/12
No comment left by this customer.
23/05/12
2nd time I have used your service and again have received excellent service, faultless, thank you
23/05/12
No comment left by this customer.
23/05/12
thanks as always, great service delivered
23/05/12
No comment left by this customer.
23/05/12
Smaller window for collection time would have been very useful although this is a problem with hauliers in general
23/05/12
You are correct but they are working on this issue and then we will be able to provide it to our customers.
No comment left by this customer.
23/05/12
Excellent as always++++++++++++++++++++++++++++++
23/05/12
perfect
23/05/12
Our Response: So it should have been 5 stars then....lol
No comment left by this customer.
23/05/12
No comment left by this customer.
23/05/12
Great service thanks
23/05/12
No comment left by this customer.
23/05/12
You have doubled your price for deliveries
23/05/12
Our Response: Our aim is to keep prices as low as possible but if the couriers raise them then we also have to.
No comment left by this customer.
23/05/12
Good easy service to use. If you could give a choice of collection times that would be even better, i.e after 3.00 pm
23/05/12
really good will tell my friends and use again many thanks
23/05/12
Thank you and it's great news that you will be recommending us.
option to have odd shaped items packed? provision of returnable containers?
23/05/12
Top Notch Service. Best prices and the courier picked up on the afternoon and had delivered first thing the next day.
23/05/12
Hi I don't think you need to do anything to improve your sevice it's simple & it works prices are good & the pick up drivers are great
22/05/12
Thanks very much.
not sure things could be improved, everything went as planned, perfect delivery, price and service. perhaps a sponsored link to ebay. Neil
22/05/12
Your website could be a little clearer for first time users regarding the process of waiting for confirmation by email.
22/05/12
Site is very easy to use and courier tracking on-line is great.
22/05/12
First class service, good value for money
22/05/12
Whilst going through pick up and drop off adress if you go to edit at the end it deletes it all so annoying. Fab courrier service though
22/05/12
Turned up a day late to collect a next day delivery.
22/05/12
AS USUAL FIRST CLASS SERVICE
22/05/12
Yet again Parcel Monkey Delivers (excuse the pun!!!) 10/10
22/05/12
Fantastic!!
No comment left by this customer.
22/05/12
hi great service 3 parcels sent recently all delivered on time great team along with city link as courier
22/05/12
