We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,432 reviews.
great a+
23/05/12
I have still not received compensation from my last order despite sending several emails
23/05/12
Our Response: Our claims team will review your case and make contact asap.
Great service, picked up and delivered within the time scale given, faultless service will use you again
23/05/12
This order was great, but you have a problem when quoting for remote areas (Highlands) the price is increased at checkout
23/05/12
That's correct. Remote areas are surcharged by the couriers so once the full address details are known the quote will adjust if necessary.
No comment left by this customer.
23/05/12
A 2 hour time slot would be better so people don't have to wait in all day to have a parcel delivered/collected
23/05/12
We can only provide collection times that the couriers themselves can manage I'm afraid. At the moment this is "anytime"
perfect as usual
23/05/12
Very good info and my parcel was picked up and delivered where a wanted without any problems. Thank You.
23/05/12
Excellent service.
23/05/12
No comment left by this customer.
23/05/12
fast and efficient
23/05/12
No comment left by this customer.
23/05/12
No comment left by this customer.
23/05/12
Great service as always at a great price, cheers.
23/05/12
Good
23/05/12
No comment left by this customer.
23/05/12
good
23/05/12
No problem at all. Good service good pricing. Thanks
23/05/12
No comment left by this customer.
23/05/12
Great
23/05/12
No comment left by this customer.
23/05/12
it took a week from booking til receiving,with many phone calls enquiring about parcel. Just not good enough service! very unhappy customer
23/05/12
fantastic service
23/05/12
Excellent service as always. City Link did a great job collecting and delivering in less than 24 hrs
23/05/12
No comment left by this customer.
23/05/12
package arrived as stated at a very reasonable price
23/05/12
First time I used parcel monkey and v pleased. Recommend you give clear info on your website re the courier's contact no so you can track.
23/05/12
Thank you for making your first order with us.
No comment left by this customer.
23/05/12
No comment left by this customer.
23/05/12
Great once again. Ta
23/05/12
well pleased and easy to use thank you
23/05/12
No comment left by this customer.
23/05/12
No comment left by this customer.
23/05/12
Delighted with driver and overall service.
23/05/12
Thank you efficient and reasonably priced
23/05/12
i now use all the time as great reliable service ,cheap and would highly recommend
23/05/12
Music to our ears!!
All good . Simple booking process and speedy delivery by nightfreight
23/05/12
Thanks and we will pass on your praise to Nightfreight.
Very efficient, speedy service at a good price. We'll use you again - many thanks
23/05/12
Brilliant news and we are glad you are very happy.
thank you as all ways spot on . no need to improve you have got it right in this day of age . rock on parcel monkey thank you again garry.
23/05/12
Cheers Garry.
No comment left by this customer.
23/05/12
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