We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,769 reviews.
So far, my parcels remain uncollected. Terrible experience for the second time running. Won't use parcel monkey again
28/05/12
No comment left by this customer.
28/05/12
very good
28/05/12
Excellent, easy to use service!
28/05/12
the service is always prompt and efficient, no compliants from the recipient either
28/05/12
Great service and I've let others know about the site
28/05/12
very good. thanks
28/05/12
I still havent received my large packet with all my clothes, am still waiting for your call.please call me asap
28/05/12
Really good service. Fast & Easy.
28/05/12
As usual, excellent, hassle free service! Thanks!
28/05/12
Happy with all round service
28/05/12
A timed collection would be good
28/05/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Fantastic service
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
documents should have been picked up Thur you re-arranged for fri its now Monday 2pm and they are still here.
28/05/12
Our Response: The tracking shows this order was booked on Monday 21st, collected on the 22nd and delivered on Wednesday 23rd May??
Easy to use website, timely collection and delivery, easy tracking facility, brilliant price, will use next time I have similar requirements
28/05/12
A great service and user friendly web site. Makes life easy in a busy office.
28/05/12
The parcel was not collected on the designated day I took it to the depot
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
picked up and delivered fine- couldnt ask for more
28/05/12
you could offer the options of inch and cm when putting in the size of parcels
28/05/12
All our courier partners only work in metric so that's why we do to. Thanks very much for your booking and suggestion though.
it is still not there yet
28/05/12
You lost my parcel so what do you think !!!?
28/05/12
Our Response: We are sorry that the courier concerned has misplaced your item during transit. Rest assured we will do all we can to recover this or compensate you for the loss.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Don't change a thing top top service from start to finish.... well pleased defo use again THANKS
28/05/12
Excellent. This time you got it right. Collection and delivery efficient
28/05/12
Great service.
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
The parcel was collected the day after it should have been, resulting in me getting a complaint was i was not happy about.
28/05/12
Fast, efficient service, always pleased.
28/05/12
great to use
28/05/12
Very good happy to use you and also recommend you to other ppl
28/05/12
That's great and thanks very much for recommending us too.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Excellent service as usual :-)
28/05/12
