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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,879 reviews.
Easy service to use. Good price. Everything went according to plan. Thank you
22/03/12
No comment left by this customer.
22/03/12
I can't really fault the service - you did what you said you would do (arranged for City Link to pick up one day and deliver the next day).
22/03/12
I sent package several days ago and parcel force just tried to deliver my package back to me. Ridiculous service
22/03/12
all o.k.
22/03/12
Excellent serice
22/03/12
No comment left by this customer.
22/03/12
No comment left by this customer.
22/03/12
thanks great and fast
22/03/12
User friendly website and very competitive prices. Highly recommended!
22/03/12
No comment left by this customer.
22/03/12
Your prices made me leave. I was able to send mailbag orders with you for £4.50 now the same service costs £7.50. Inflation is not 90%
22/03/12
Our Response: City Link have raised prices to resellers. Unfortunately we have no choice but to pass these increases on. We still offer the cheapest next day services online that are available to everybody.
good service
22/03/12
No comment left by this customer.
22/03/12
No comment left by this customer.
22/03/12
Your company delivered to wrong address,the driver never telephoned the customer he left the goods with a complete stranger,so i will not us
22/03/12
Completely super service, easy to navigate, good value, pickup as planned and fast delivery.
22/03/12
No comment left by this customer.
22/03/12
No comment left by this customer.
22/03/12
Shame the charges have risen so high from £5.82 to £8.94. Have used the site 145 imes to datebut cannot absorb this increase. Back to P2G
22/03/12
No comment left by this customer.
22/03/12
Brilliant service as always. Great tracking on the website. Would like to be able to pay via Paypal in future.
22/03/12
Great value for money and excellent service as always - much better than Parcel2go!! Keep it up guys.
22/03/12
Well priced and very good service thankyou
22/03/12
No comment left by this customer.
22/03/12
More than a satisfactory service!
22/03/12
There is a very large & sudden price step from smaller to more bulkier items. A "sliding scale" would be better.
22/03/12
No comment left by this customer.
22/03/12
No comment left by this customer.
22/03/12
No comment left by this customer.
22/03/12
Very good and efficient service. I will be using again!
22/03/12
No comment left by this customer.
22/03/12
the only thing i can suggest is maybe a little discount when sending a number of items
22/03/12
Fast and efficient, I will be using this service again.
22/03/12
Collected and delivered on scheduled days perfect, however I think the price increase was a little too much.
22/03/12
No comment left by this customer.
22/03/12
Thanks for the cheap service.
22/03/12
No comment left by this customer.
22/03/12
No comment left by this customer.
22/03/12
Disappointed that if I book a parcel at 03.00am it is not picked up the same day but has to wait till the following day.
22/03/12
Our Response: Sadly this is a limitation of our suppliers, we're hoping to offer more same day collection services soon.
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