We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,516 reviews.
perfect thanks
14/05/12
SATURDAY DELIVERIES AT NO EXTRA COST. If you really want to be way in front, go 7 day regular delivery
14/05/12
We would love to offer this service for less but are controlled by our base costs that are set by the couriers.
Fair prices with quick delivery, bit awkward trying to send the label to the sender via email, driver was well presented and polite.
14/05/12
Very easy to use, quick and efficient pick up and delivery. Very, very impressed!
14/05/12
fantastic service will definately be using again
14/05/12
Great efficient service as always
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
Nothing much to add, quite honestly! All went very smoothly.
14/05/12
No comment left by this customer.
14/05/12
Efficient service as always!
14/05/12
Great service, very satisfied. I had read a lot of negative reports about PM on the net and I'm glad I decided to use you regardless!
14/05/12
We handle thousands of orders a day and when things go wrong people rightly complain and it's human nature that these isolated cases are the ones we remember.
No comment left by this customer.
14/05/12
Take same day collection orders with say a 2PM cut off.
14/05/12
City Link removed the same day collection service in October 2011. Let's hope they bring it back soon!!
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
good value easy to use service
14/05/12
No comment left by this customer.
14/05/12
Very pleasant collection driver,delivered ontime.
14/05/12
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
excellent service
14/05/12
Still having issues with Courier!!
14/05/12
on time collection on time delivery what else can you ask for great service
14/05/12
Thanks very much.
Great service would use again ,many thanks
14/05/12
The courier and customs had taken very little care with the package and there was some damage to the contents
14/05/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
great service ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
14/05/12
impressed and have already passed details on
14/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
14/05/12
No comment left by this customer.
14/05/12
great service,never let me down...using a lot...
14/05/12
amazing service...
14/05/12
No comment left by this customer.
14/05/12
Very efficient, great value for money.
14/05/12
need a time slot so i dont have to wait in all day
14/05/12
Our Response: We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
GREAT SERVICE, THANK YOU!
14/05/12
no problem with pick up or ordering and as far as I am aware no problems with delivery
14/05/12
No comment left by this customer.
14/05/12
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