We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,729 reviews.
No comment left by this customer.
04/05/12
Amazing fast service as always from Parcel Monkey! Well done. Quick and easy service which is great when you are busy like me!!
04/05/12
Don't change a thing as the service is spot-on the way it is. In saying that you could take PayPal as payment.
04/05/12
PayPal is a very expensive and under their rules you can't pass these charges on to customers that wish to use this service. We know some resellers do charge for this service but it's not allowed so we can't offer it.
Perfect system, will definately recommend
04/05/12
Thank you and it's great news that you will be recommending us.
great service!
04/05/12
my parcel has never been delivered now a week later and no one seems to care !!
04/05/12
Our Response: Please contact our support team who will look into this problem for you.
great - as always
04/05/12
Fantastic service and price! Good job all round. Really pleased and would definately recommend you!
04/05/12
No comment left by this customer.
04/05/12
The process of ordering was fine. However, after waiting all day parcel was not collected until 5:15 and the driver was quite dismissive.
04/05/12
Our Response: We do state that the courier may arrive past 5pm.
Althought we booked the collection through but had nightmare with pick-up. Cost me money,also refund buyer postage. not happy
04/05/12
No comment left by this customer.
04/05/12
No problems - good service
04/05/12
Great service, economical and easy to use
04/05/12
Excellent service only found you because Parceltogo let me down twice
04/05/12
No comment left by this customer.
04/05/12
A SMALLER PICK UP WINDOW WOULD BE GREAT. A.M. or P.M.
04/05/12
No comment left by this customer.
04/05/12
collected on time and very good service
04/05/12
a time slot would be good, i waited in all day and the parcel was collected about 4pm, could of done something if i had known
04/05/12
No comment left by this customer.
04/05/12
No comment left by this customer.
04/05/12
Excellent service. Really satisfied!!
04/05/12
ON THE SERVICE FOR THIS PARCEL HAVE TO SAY POOR BEING THE PARCEL WAS SENT TO THE WRONG PERSON TOOK A WHILE TO SORT BUT GOT THERE IN THE END
04/05/12
GREAT AGAIN FROM YOU FROM ME AND THE PERSON I SENT PARCEL TO THANK YOU NIGEL
04/05/12
No comment left by this customer.
04/05/12
Great service once again, thanks
04/05/12
No comment left by this customer.
04/05/12
No comment left by this customer.
04/05/12
No comment left by this customer.
04/05/12
No comment left by this customer.
04/05/12
please use paypal
04/05/12
Paypal is only available to long standing customers who make regular bookings with us. They charge very high fee's which we cant pass on even if our customers would be willing to pay it. Those providers that charge more for PayPal are breaking their rules!
Was trying out a new Parcelforce special offer that was running. Everything went just as smooth as always. Thank you!
04/05/12
Thank you very much.
Very good service by yourselves and City Link
04/05/12
No comment left by this customer.
04/05/12
excellent service and so quicl will def use again!
04/05/12
delevery the way it should be
04/05/12
No comment left by this customer.
04/05/12
delivered, no problem
04/05/12
Used numerous times now with no problems, well done.
04/05/12
That's great, thanks very much.
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