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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,914 reviews.
I have waited in for 2 days for my parcel to be collected and it hasn't been. This is for an ebay customer. Hope I don't get neg feedback!
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
A pick-up safe place would be helpful...
24/04/12
Very fast and cheap service
24/04/12
No comment left by this customer.
24/04/12
sent email regards collection and customer service sorted it with in 1 hour amazzzzzzing service cheers
24/04/12
No comment left by this customer.
24/04/12
Collected and delivered on time as expected
24/04/12
very good service and cheap will defo use in near future. thanks
24/04/12
Our Response: So it should have been 5 stars then....lol
Easy to use no problems
24/04/12
appeared to be a communication breakdown ,driver was not aware there was 2 parcels to collect.this was resolved later that day
24/04/12
Great easy service.
24/04/12
EASIER TO DOWNLOAD LABELS
24/04/12
No comment left by this customer.
24/04/12
fab service
24/04/12
very good service. may have liked it collected earlier in the day so i didnt have to stay in all day, but no prob.
24/04/12
Driver was not very presentable to be customer facing. Dirty and hygiene issues. Parcel arrived in good time though.
24/04/12
No comment left by this customer.
24/04/12
Discounts for repeat customers please
24/04/12
Our Response: We have premier rates for regular users and our next day prices are market leading in most cases as things stand.
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
just perfect
24/04/12
very good service. Thanks ones again.
24/04/12
great service thank you
24/04/12
No comment left by this customer.
24/04/12
very poor, you deducted payment on the 17th, did email for delivery post code, then nothing, so refund please, have gone elsewhere
24/04/12
i had to re-booked my colletion twice, and this happened second time, i was waiting again two days and nobody came to collect my box
24/04/12
Great service, although I wish you offered an approx time frame so I dont have to wait in all day.
24/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
No comment left by this customer.
24/04/12
Prompt and efficient service as usual.Thanks!
24/04/12
No comment left by this customer.
24/04/12
as always, a cheap and painless way to send something. will be back for sure !!!
24/04/12
item was car door parcel company would not pick up the item
24/04/12
No comment left by this customer.
24/04/12
No comment left by this customer.
24/04/12
gooservice
24/04/12
it was picked up on the agreed day and delivered the next day, great service
24/04/12
Disappointed that same-day collection no longer available with basic City Link service option.
24/04/12
Quick and efficient service.
24/04/12
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