We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,743 reviews.
Many other couriers do not offer the service for weighty and large parcels,well done
31/05/12
Driver was brilliant, but I waited in ALL day He came at 7:30pm. Customer service number was busy all day so couldn't call to track
31/05/12
Our Response: The tracking time shows the item was collected at 14:09??
very pleased with the service thanks!
31/05/12
Quick and easy - very impressed with you website and servce!
31/05/12
Courier failed to pick up parcel, I had to phone them to pick it up.
31/05/12
Easy to get quote and place order, very competitive on price, good insurance cover options, courier used v good, great service
31/05/12
No comment left by this customer.
31/05/12
Excellent service!
31/05/12
Person collecting - Names was unreadable
31/05/12
Very prompt and reliable service. Would definitely recommend this company.
31/05/12
Brilliant...collected and delivered on time good price...whats not to like?
31/05/12
just its good.thats it
31/05/12
No comment left by this customer.
31/05/12
Fantastic service - from a company who cares about their customers unlike some of their competitors. KEEP UP THE GREAT WORK PARCELMONKEY :).
31/05/12
No comment left by this customer.
31/05/12
No problems at all
31/05/12
RM claim that they did not receive the notes I placed in my order. Caused problems with collection. Please review.
31/05/12
No comment left by this customer.
31/05/12
Absolutley SUPERB! You found me an ace price I mean less than what was expected! Thanks guys
31/05/12
Competitive price and excellent service as usual.
31/05/12
always excellent service
31/05/12
Excellent service
31/05/12
service was fabulous!
31/05/12
No one came to collect the parcel and I was home all day long, waiting. Tried to call you but could not so I went to the post office.
31/05/12
Our Response: Please accept our apologies for this and we will speak to the courier concerned. Once again sorry.
I have tried all uk delivery services and i wasnt satisfied with anyone but parcel monkey always come on time i ll give 5/5 excellent servic
31/05/12
That's music to our ears!!
It was easy to place the order. Easy to track. Everything on time. Perfect
31/05/12
thanks, but you will not deliver to a PO Box? .. nonsense
31/05/12
Who will sign for it??
Managed to break the contents totally... thanks.!!
31/05/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
It was the first time of using courier service.Easy to book, quick collection, safe delivery for a competitive price. Will use again, thank
31/05/12
Thank's very much for making your first booking with us.
No comment left by this customer.
31/05/12
Excellent service the only improvement you could make would be to offer am or pm collection.
31/05/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Very good service from start to finish.
31/05/12
have used P. M service 3times.first time it failed to turn up on he day promised. Twice after, perfect.as is price.will continue to use
31/05/12
Thank's very much.
very poor service have had 2 major problems regarding collections impossible to speak to someone will only use this company as a last resort
31/05/12
No comment left by this customer.
31/05/12
Very happy with the service as is- thank you
31/05/12
Very Efficient
31/05/12
first time using the service, arranged collection of item which was never made,no phone call or email to explain why
31/05/12
Our Response: Booked on Saturday 26th May, collected on Monday 28th May and delivered on Tuesday 29th May. Did you really expect someone to turn up on a Sunday??
Great again.THANKS!!!
31/05/12
No comment left by this customer.
31/05/12
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