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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,915 reviews.
Great service, keep it up, thanks
22/04/12
No comment left by this customer.
22/04/12
very good as usual
22/04/12
Excellent service, Thanks
22/04/12
No comment left by this customer.
22/04/12
spot on thanks
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
Would like to be able to book am/pm slots
22/04/12
Just as soon as our courier partners can offer a collection window then we will provide it to our customers.
No comment left by this customer.
22/04/12
Paid for next day delivery and didn't receive it. :(
22/04/12
Our Response: Next day delivery is not guaranteed but is successful in over 96% of cases. A guaranteed service is available though from us and if it fails you get your money back.
very fast and efficient service will use again !
22/04/12
Fantastic company. Fantastic Service.
22/04/12
to be able to give customers a better idea of time that pick ups can be made. even if just morning or afternoon. otherwise its perfect!
22/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
Excellent Service - Unable to fault In Any Way! Thank You Very Much.
22/04/12
failed collection, no response from PM as to when it has been rebooked or whether PM has received instructions of the failed collection.
22/04/12
Our Response: The request sent is for the order you made last week which was delivered on 17th April after being collected the day before.
Top draw service. Very smooth and value for money. I won't go to the post office again for large parcels.
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
as always straight forward and a pleasure to use,many thanks
22/04/12
perfect thanks
22/04/12
No comment left by this customer.
22/04/12
Great service!
22/04/12
vere
22/04/12
No comment left by this customer.
22/04/12
nothing to add, very good service
22/04/12
It would be very useful for the courier to txt a 2hr window... to help those who work.....
22/04/12
No comment left by this customer.
22/04/12
Despite adding notes to the account that item was in garage it was not collected. Compensation for 24hr delay would be nice.
22/04/12
I have been using parcel monkeyfor a couple of years now, and I have never had a problems. prices are good, pick up and delivery excellent.
22/04/12
Fantastic news!
Picked up and delivered on time thank you, I have had difficulty in the past with some couriers not collecting on the specified day.
22/04/12
Fab service
22/04/12
My collection was due 1.26 - 2.26 he arrived just after 5 but parcel delivered the next day
22/04/12
Parcel was picked by CityLink on time and there was no issue with the dellvery at the destination. Thank you
22/04/12
Did exactly what you said you would do! Thanks
22/04/12
Perfect service, really easy to use!
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
as always an excellent service next day collection next day delivery at a good price. Paul.
22/04/12
Thanks Paul.
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