We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,075 reviews.
The service was advertised as next day delivery and took 3 days Monday - Thursday
07/07/12
Our Response: An attempt was made on July 3rd but no one was home. The receiver then went and collected the item!!
The item never arrived at destination. Said faked delivery twice when no one entered the building. Recipient had to collect from warehouse
07/07/12
Our Response: Tracking shows the courier attempted to deliver on two different days.
Parcel was well wrapped and padded but arrived with contents smashed to pieces, myself and the buyer extremely disappointed.
07/07/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
07/07/12
The only thing that could be improved would be to offer a timed delivery service
07/07/12
Parcel was delivered on time at a good price
07/07/12
Thank you.
No comment left by this customer.
07/07/12
city link did not collect on the right day had to reebook collection so ended up having to wait in for two days for collection
07/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
No comment left by this customer.
07/07/12
No comment left by this customer.
07/07/12
No comment left by this customer.
07/07/12
Parcel not collected causing me great problems with my customer.
07/07/12
2nd time of using and another perfect delivery - won't use anyone else now - thank you
07/07/12
That's music to our ears!! Thank you very much.
No comment left by this customer.
07/07/12
Well done. Thank you.
07/07/12
No comment left by this customer.
07/07/12
It would be better if you could give an idea of AM or PM pickup otherwise a good service. Keep it up.
06/07/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
06/07/12
Next day delivery was made. Before 12 noon as agreed and paid for. PERFECT !!!! Parcel Monkey will always be my first stop for me !!!
06/07/12
We are so pleased to read how happy you are with our service.
was very happy with service and have just booked again , no improvement ideas as yet thanks
06/07/12
2 parcels were picked up and parcel force stuck wrong addresses on so my parcels were delivered to the wrong addresses!
06/07/12
Our Response: On behalf of the courier concerned please accept our apologies for the mix up.
No comment left by this customer.
06/07/12
It was an easy, cost effective process, would recommend Parcel Monkey every time!
06/07/12
No comment left by this customer.
06/07/12
excellent service at a good price
06/07/12
Does what it says on the tin!
06/07/12
The parcel was not picked up on the day reason give no parcel at address the next day the driver said he didn't have time to pick it up b4
06/07/12
Our Response: While we are sorry the driver concerned ran out of time this is not directly a fault of ParcelMonkey. We accept you book with us so take responsibility for this driver error and we will certainly have a word with the courier concerned.
No comment left by this customer.
06/07/12
Very good service and price. well done.
06/07/12
No comment left by this customer.
06/07/12
year fine thanks.wud do it again
06/07/12
Excellent service and on time
06/07/12
Missed my collection, rubbish communication. Ordered pickup on Tuesday - still not here! run up a massive phone bill. Not HAPPY!!!!!
06/07/12
the service was friendly and did what you said you would do. i will be using you again. thank you.
06/07/12
No comment left by this customer.
06/07/12
keep up the good work
06/07/12
No comment left by this customer.
06/07/12
No problems, all went well!
06/07/12
No comment left by this customer.
06/07/12
ParcelMonkey offer a service second to none, highly recommended
06/07/12
