We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,745 reviews.
as always,fantastic service,great driver came and collected and as promised it was delivered next day! many thanks
13/06/12
Excellent speedy service as always thanks PM
13/06/12
good
13/06/12
Competitive price and collection and delivery was as stated with an easy tracking system. Very pleased with the service.
13/06/12
No comment left by this customer.
13/06/12
Top notch all round service. Thank you
13/06/12
Our package was never collected
13/06/12
Service very good but my quote this time increased about five-fold once processed, I had already taken payment based on the quote.
13/06/12
Very easy to arrange multiple deliveries
13/06/12
No comment left by this customer.
13/06/12
bad handling
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
exp. collection Fri 8th, waited in all day, got rude email saying I missed collection, Courier rude on phone, told on Mon nobody came Fri!
13/06/12
3rd time late collection this time no collection, had to drive 15 miles to drop off parcel myself, Not Very happy, will not be using again
13/06/12
Despite the negative feedback I read on review sites, I decided to take a chance and was very pleased.
13/06/12
Don't take any notice of made up reviews on other websites as you can read the simple facts right here.
No comment left by this customer.
13/06/12
Never collected the parcel, when asked to rebook I neve had an answer, I am still waiting for the refund
13/06/12
No comment left by this customer.
13/06/12
No comment left by this customer.
13/06/12
Perfect as usual!
13/06/12
Excellent but would like online facility to adjust pickup address if a mistake is made after ordering
13/06/12
This is not possible and we think it's fair to expect our customers to enter the correct address at the time of booking.
no prolems tracking worked very well
13/06/12
No comment left by this customer.
13/06/12
Delivered very quickly
13/06/12
Great service!Thanks!
13/06/12
Easy to use website, collected as arranged and good price. Thanks
13/06/12
Good professional service, Very hepful, polite staff, very reasonable rates!
13/06/12
price was competitive, collected on time and delivered on time. Will use again if I need to.
13/06/12
Parcel monkey booking service great but bad organisation by City Link sometimes lets the whole thing down.
13/06/12
Brilliant Service ~have used it several times~ and while it continues to give good service it will be my the only courier I use~
13/06/12
No comment left by this customer.
13/06/12
So good that I can`t think of an improvment.
13/06/12
parcel arrived in very good condition very happy with the service. second time I have used you, will use you again many thanks
13/06/12
very good
13/06/12
Parcel Monkey every time...why do poeople queue at the Post office when Parcel Monkey provide this 6 star service?
13/06/12
Thank you.
The price is great and pick up service excellent. The website gives good feedback on delivery status etc.I will definately keep using
13/06/12
Parcel was left on customers back door step. She was away for the weekend and parcel got soaked. She was not happy with me.
13/06/12
Our Response: On behalf of the courier concerned please accept our apologies. This is not acceptable.
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