We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,558 reviews.
No comment left by this customer.
22/06/12
kindly left with a neighbour. Not the one requested in the notes (!) but still worked out fine. Good service thanks
22/06/12
Very easy to arrange and very cost efficient, many thanks
22/06/12
No comment left by this customer.
22/06/12
Parcel has still not arrived after sending it a week ago. Quoted 2-3 days.
22/06/12
easy website, good answers when ask questions
22/06/12
Our Response: Thank you very much. Should it have been 5 stars then......lol
The parcel was collected on Monday to be delivered on Tuesday, but it was not delivered until Thursday. No notification given.
22/06/12
Our Response: Sorry your order was not delivered on Tuesday. On Wednesday an attempt was made but no one was home.
No comment left by this customer.
22/06/12
BRILLIANT WISH I FOUND YOUR SITE FIRST POLITE AND NO HASSLE WILL RECOMEND TO FREINDS
22/06/12
Thank you and it's great to see you will be recommending us.
Thank you , ve
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
great service yet again!
22/06/12
No comment left by this customer.
22/06/12
As always excellent, have used many times, defo will use again, THANKS
22/06/12
It wasn't picked up! I tried to rearrange delivery but they said I had to rebook it on your site so therefore be charged again - never using
22/06/12
Our Response: You are not charged again for re booking a missed collection.
No comment left by this customer.
22/06/12
fantastic service
22/06/12
No comment left by this customer.
22/06/12
No comment left by this customer.
22/06/12
Easy to use and on time!
22/06/12
the service i recieved was outstanding. Marcus who picked up my parcel was very helpful and proffessional. Great service!
22/06/12
We always advise our customers to get to know their local driver as they will often work around your needs.
No comment left by this customer.
22/06/12
perfect
22/06/12
You have lost one of my parcels LY440128 I'm not happy!
22/06/12
Our Response: We have not lost it but the courier concerned may have misplaced it. We will contact them and a full depot search will be carried out. We are sorry about this and if your item is lost you will be fully refunded.
No comment left by this customer.
22/06/12
just good service keep up the good work many thanks again
22/06/12
great service again !!!
22/06/12
Your webpage said collection on 7th June. This did not happen. I phoned Nightfreight on 8th June and was told collection to be 11th June.
22/06/12
Our Response: Sorry about the late collection but Nightfreight should have collected it on June 7th.
very quick and efficient good price
22/06/12
No comment left by this customer.
22/06/12
Always brilliant
22/06/12
Brilliant service as usual. Thank you :)
22/06/12
Great and Hassle free would use again, and have! :-)
22/06/12
Fantastic news!!
No comment left by this customer.
22/06/12
excellent many thanks
22/06/12
boodas job captain
22/06/12
Very good, very helpful thanks
22/06/12
Received complaints from other side to say delivery drivers were extremely rude. Disappointing!
22/06/12
Our Response: Sorry to read that. The delivery drivers work for our courier partners so we will pass on your message for them to take the necessary action.
No comment left by this customer.
22/06/12
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