We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,558 reviews.
Good service, but would be better if it was easier to find out approximate time slot for collection of the parcel
21/06/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
21/06/12
as always a great service
21/06/12
No comment left by this customer.
21/06/12
No comment left by this customer.
21/06/12
parcel collected and delivered as scheduled - only thing that bothers me is that the parcel has been signed for by 'LUCY' - no surname ?
21/06/12
No comment left by this customer.
21/06/12
It just works, no problems no hassles just works
21/06/12
great service and price
21/06/12
Another first class job
21/06/12
The carrier some times doesn't collect on the day it should. I have to take the goods to the depot so they get shipped.
21/06/12
Very good - but would be better if you gave either a morning or afternoon slot. Spent all day in, when collection wasn't until after 4pm
21/06/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Excellent service as always!
21/06/12
No comment left by this customer.
21/06/12
damaged items in parcel even though heavily wrapped
21/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
An easy online booking form but price is an issue!
21/06/12
We still offer the best prices for City Link despite their price increases implemented to all in March.
No comment left by this customer.
21/06/12
No comment left by this customer.
21/06/12
more specific collection time would be good
21/06/12
Fast, cheap with an easy to use website. Will use again.
21/06/12
Thank you very much.
My parcel was collected and delivered quickly with no problems - so this was a great service
21/06/12
Could make it easier for someone else (the sender) to print a label from your account when you are the recipient
21/06/12
nice service
21/06/12
What happened to the decent priced international services?
21/06/12
Check now and you will find it's back. We launched for a few hours just to run final live tests but now we are happy to say it's live again full time.
very fast nice early pick
21/06/12
Always an all round excellent servivce no complaints from many bookings
21/06/12
Fantastic news and thanks very much for your many bookings with us.
No comment left by this customer.
21/06/12
No comment left by this customer.
21/06/12
smooth from booking to delivery
21/06/12
A very easy and efficient service, and excellent value. I was really impressed!
21/06/12
use u alot and
21/06/12
Excellent service again.
21/06/12
No comment left by this customer.
20/06/12
my parcel was not collected today and NO ONE contacted either myself or the collection contact.
20/06/12
abit expensive
20/06/12
We still offer the best prices for City Link despite their price increases implemented to all in March.
pick up and delivery 5 star exelent service all round
20/06/12
I think your service is excellent 5*
20/06/12
Thanks very much.
hassle free posting and delivery, would reccommend parcel monkey using parcel force have used 5 times no problems
20/06/12
In general we are really pleased with our ParcelForce products and glad to see you are too.
No comment left by this customer.
20/06/12
Delivered to the golf course next door and a day late? We had to go and pick it up ourselves. But for that price, it was good. Thanks
20/06/12
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